Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Apart from this, we also provide IT Staffing services that can help your organization to a great ...
Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Apart from this, we also provide IT Staffing services that can help your organization to a great ...
Our team is looking for an experienced Temporary IT Helpdesk Support Technician (Contract) to join ... Communicate effectively with all levels of management and staff, both technical and non-technical ...
Our team is looking for an experienced Temporary IT Helpdesk Support Technician (Contract) to join ... Communicate effectively with all levels of management and staff, both technical and non-technical ...
EHR Helpdesk Analyst 1st Shift - Remote / Telecommute
Raleigh, NC · Remote
$45 - $50/hr
Monitor ServiceNow queues and manage incident resolution in accordance with service level ... to helping organizations build high-performing teams while empowering professionals to grow ...
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EHR Helpdesk Analyst 1st Shift - Remote / Telecommute
Raleigh, NC · Remote
$45 - $50/hr
Monitor ServiceNow queues and manage incident resolution in accordance with service level ... to helping organizations build high-performing teams while empowering professionals to grow ...
Shift Manager
Carrboro, NC · On-site
$12.75 - $16.25/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Carrboro, NC · On-site
$12.75 - $16.25/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Oxford, NC · On-site
$13.75 - $17.50/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Oxford, NC · On-site
$13.75 - $17.50/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Carrboro, NC · On-site
$12.75 - $16.25/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Carrboro, NC · On-site
$12.75 - $16.25/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Oxford, NC · On-site
$13.75 - $17.50/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Oxford, NC · On-site
$13.75 - $17.50/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Durham, NC · On-site
$14.50 - $18.25/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Durham, NC · On-site
$14.50 - $18.25/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Durham, NC · On-site
$13.50 - $17.25/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Durham, NC · On-site
$13.50 - $17.25/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Carrboro, NC · On-site
$12.75 - $16.25/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Carrboro, NC · On-site
$12.75 - $16.25/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Fuquay Varina, NC · On-site
$12.50 - $15.75/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Fuquay Varina, NC · On-site
$12.50 - $15.75/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Cary, NC · On-site
$15.25 - $19.25/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Cary, NC · On-site
$15.25 - $19.25/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Durham, NC · On-site
$14.50 - $18.25/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Durham, NC · On-site
$14.50 - $18.25/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Raleigh, NC · On-site
$14.50 - $18.50/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Raleigh, NC · On-site
$14.50 - $18.50/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Raleigh, NC · On-site
$14.50 - $18.50/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Raleigh, NC · On-site
$14.50 - $18.50/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Holly Springs, NC · On-site
$13 - $16.50/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Holly Springs, NC · On-site
$13 - $16.50/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Cary, NC · On-site
$15.25 - $19.25/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Cary, NC · On-site
$15.25 - $19.25/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Lillington, NC · On-site
$12.50 - $16/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Lillington, NC · On-site
$12.50 - $16/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Raleigh, NC · On-site
$14.50 - $18.50/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Raleigh, NC · On-site
$14.50 - $18.50/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Raleigh, NC · On-site
$14.50 - $18.50/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Raleigh, NC · On-site
$14.50 - $18.50/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Helpdesk Manager information
See Raleigh, NC salary details
$36.5K - $44.1K
1% of jobs
$44.1K - $51.8K
6% of jobs
$51.8K - $59.5K
8% of jobs
$65.1K is the 25th percentile. Wages below this are outliers.
$59.5K - $67.2K
13% of jobs
$67.2K - $74.9K
14% of jobs
The median wage is $78.5K / yr.
$74.9K - $82.6K
17% of jobs
$82.6K - $90.3K
13% of jobs
$93.4K is the 75th percentile. Wages above this are outliers.
$90.3K - $98K
8% of jobs
$98K - $105.6K
7% of jobs
$105.6K - $113.3K
7% of jobs
$113.3K - $121K
5% of jobs
$36.5K
$81.4K
$121K
How much do helpdesk manager jobs pay per year?
As of Sep 15, 2026, the average yearly pay for helpdesk manager in Raleigh, NC is $81,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $97,200.00 per year, depending on experience, location, and employer.
What does a helpdesk manager do?
A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.
What are the key skills and qualifications needed to thrive as a helpdesk manager?
To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.
What are some common challenges faced by helpdesk managers, and how can they be addressed?
Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What is the difference between Helpdesk Manager vs IT Support Specialist?
| Aspect | Helpdesk Manager | IT Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree in IT or related field, certifications like HDI Support Center Manager | Associate's or Bachelor's degree, certifications like CompTIA A+ |
| Work Environment | Oversees helpdesk teams, manages support processes | Provides technical support directly to users |
| Employer & Industry Usage | Common in large organizations, IT departments | Found in various industries, including corporate, healthcare, education |
The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.
What are the most commonly searched types of Helpdesk jobs in Raleigh, NC?
The most popular types of Helpdesk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Helpdesk Manager jobs?
Cities near Raleigh, NC with the most Helpdesk Manager job openings:
Helpdesk Consultant experience in HEAT or Avaya
Raleigh, NC
360 IT Professionals
Contractor
Re-posted 3 days ago
Job description
Company Description
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
Short Description:
The candidate is responsible for the administration, support, stability, and security of enterprise systems, servers, and networks.
Complete Description:
This position is responsible for advanced level response and support for users of NCDOT computing and network services. This is a hands-on role responsible for the administration, support, stability, and security of enterprise systems, servers, and networks. The person in this role will ensure infrastructure security and stability across all locations in the enterprise. The position will support data center operations, server operations, advanced level support, web server administration, system monitoring, incident response, 24x7x365 on-call support, etc. This position also involves supporting core platforms such as Tier 1 business applications.
Additional Information
Thanks and Regards,
Harry Singh
510 254 3300 EXT:-190
harry.singh(@360itpro.com