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Weekend Helpdesk Jobs in Smithfield, NC (NOW HIRING)

Helpdesk Analyst L1

Cary, NC · On-site

$19 - $26/hr

Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that ...

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

... helpdesk applications Active Directory administration. Exchange administration O365 administration Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting ITIL Certified Windows XP, 7, ...

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

... helpdesk applications • Active Directory administration. • Exchange administration • O365 administration • Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting • ITIL ...

Weekend Associate

Raleigh, NC · On-site

$14.50 - $16.75/hr

You help keep the store looking beautiful by ensuring merchandise is well-organized and in the ... Flexible availability - including evenings, weekends, and holidays * Technology proficient and ...

Company Description Blackapple Solutions Ltd (BSL) was founded in 2004 with the mission to provide best-in-class IT consultancy services across the globe. We are a specialist IT consultancy offering ...

Mover / Helper

Garner, NC · On-site

$20 - $150/day

... Helpers to join our professional moving team. If you enjoy staying active, working with great ... Flexible scheduling * Full-Time * Part-Time * Weekends Only Perks & Benefits: * Modern fleet of ...

... Helpers to join our professional moving team. If you enjoy staying active, working with great ... Flexible scheduling * Full-Time * Part-Time * Weekends Only Perks & Benefits: * Modern fleet of ...

Mover / Helper

Garner, NC · On-site

$20 - $150/day

... Helpers to join our professional moving team. If you enjoy staying active, working with great ... Flexible scheduling * Full-Time * Part-Time * Weekends Only Perks & Benefits: * Modern fleet of ...

Mover / Helper

Raleigh, NC · On-site

$20 - $150/day

... Helpers to join our professional moving team. If you enjoy staying active, working with great ... Flexible scheduling * Full-Time * Part-Time * Weekends Only Perks & Benefits: * Modern fleet of ...

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Weekend Helpdesk information

See Smithfield, NC salary details

$11

$20

$29

How much do weekend helpdesk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for weekend helpdesk in Smithfield, NC is $20.05, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $22.50 per hour, depending on experience, location, and employer.

What is a weekend helpdesk?

A Weekend Helpdesk job involves providing IT or customer support outside regular business hours, typically on weekends. Responsibilities may include troubleshooting technical issues, assisting users with account access, and resolving service requests. These roles are common in industries requiring 24/7 support, such as IT services, healthcare, and e-commerce. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in the weekend helpdesk position?

To thrive as a Weekend Helpdesk, you need strong troubleshooting skills, basic IT knowledge, and experience with customer support, commonly backed by a high school diploma or associate degree in a technology-related field. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and standard office software is highly beneficial. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These abilities are essential for quickly resolving user issues, ensuring customer satisfaction during weekend hours when full support teams may not be available.

What are typical challenges faced by weekend helpdesk staff, and how are they addressed?

Weekend Helpdesk staff often handle technical issues that arise during off-peak times when limited in-person IT resources are available. This requires strong problem-solving abilities and the capacity to work independently, as immediate escalation options may be fewer than during regular business hours. However, most employers provide remote support tools, comprehensive knowledge bases, and clear escalation protocols to help you succeed. The ability to address a wide range of inquiries efficiently not only develops your technical skills but also builds customer service expertise applicable to future roles.

What cities near Smithfield, NC are hiring for Weekend Helpdesk jobs?

Cities near Smithfield, NC with the most Weekend Helpdesk job openings:

Helpdesk Analyst L1

Collabera

Cary, NC • On-site

$19 - $26/hr

Contractor

Re-posted 14 days ago


Job description

Company Description

Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.

Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.

The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:

Company Snapshot

  • Over 12,000 professionals in over 40 locations across 3 continents
  • Top 10 U.S. IT Staffing Firm
  • Largest minority-owned U.S. IT Staffing Firm
  • Top supplier to Fortune 500 companies
  • Staffing Industry Analysts' "Best Staffing Firms to Work For" recognition 4 years in a row
Job Description

Exceptional communication and customer handling skills

Experience working with ticketing system. 

Strong analytical skills and quality conscious

Should work in 24/7 rotational shift timing

Should resolve technical problem (over a phone/Chat or remote systems support) 

Basic Understanding of Windows XP/Win 7. 

Basic Understanding of Email configuration and support on MS office tools.

VPN troubleshooting and Incident Management.

Basic Understanding of Microsoft Office products (Excel, Word and Power Point Etc.)

Basic Understanding of Network Concepts

Basic Understanding of AD

Basic Understanding of troubleshooting Mobile Devices

Independently resolve tickets within SLA Adheres to standard operating procedures / work instructions 

Follow the escalation process 

Follow the shift hand-over process 

Update work logs 

Update the knowledge base 

Coaching fresher's to be independent 

Coaching analysts for correct routing of tickets, capturing critical information 

Technically upgrade across versions of environment when required 

Adhere to organization policies and procedures


Qualifications

At least 6 months of helpdesk experience (PC troubleshooting)

Additional Information

John Leonardo

973-939-0171


Collabera logo

About Collabera

Sourced by ZipRecruiter

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Morristown, NJ, US

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