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Contract Help Desk Technician Jobs in Raleigh, NC

Custom Computer Specialists

Help Desk Technician

Raleigh, NC · On-site

$19.50 - $26.25/hr

The Help Desk Technician is the first point of contact for employees on technology issues. The technician provides desk-side and remote Tier 1 support for endpoints, peripherals, printing ...

TEKsystems

Help Desk Technician

Raleigh, NC · Remote

$20 - $30/hr

Help Desk Support * Technical Troubleshooting * ServiceNow * Customer Service * Ticket Management ... Experience Level Intermediate Job Type & Location This is a Contract position based out of Raleigh ...

Pyramid Consulting, Inc

Senior Help Desk Technician

Cary, NC · On-site

$19.75 - $26.50/hr

Pyramid Consulting, Inc is seeking a Senior Help Desk Technician with experience in the Telecom ... and support contracts. • Act as primary technical resource in critical event management ...

kgs

Help Desk Technician

Durham, NC · On-site

$19.25 - $26/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

Koniag, Inc.

Help Desk Technician

Durham, NC · On-site

$17 - $22/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

kgs

Help Desk Technician

Durham, NC

$19.25 - $26/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

Wintellisys

Service Desk Technician

Morrisville, NC · On-site

This is a Contract to Hire position in Morrisville, NC. Essential Duties and Responsibilities ... Field incoming help requests from end users via telephone and e-mail in a courteous manner.

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Contract Help Desk Technician information

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How much do contract help desk technician jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for contract help desk technician in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is a contract help desk technician?

Contract Help Desk Technicians are IT professionals who provide technical support to users, typically on a temporary or project-based contract. They assist with troubleshooting hardware and software issues, resolving network problems, and responding to service requests either remotely or in-person. Unlike full-time staff, contract technicians are usually employed for a specific duration or to address particular business needs, offering flexibility to organizations needing short-term technical assistance.

What types of support issues does a contract help desk technician typically handle, and how do they prioritize requests?

Contract Help Desk Technicians commonly resolve a range of technical issues, including password resets, software installations, hardware troubleshooting, and connectivity problems. They usually receive requests via ticketing systems, email, or phone, and must quickly assess the urgency and impact of each issue. Prioritization is based on factors such as the number of users affected, severity of the problem, and business impact, ensuring critical issues are addressed first. Technicians often collaborate closely with other IT staff to escalate complex problems or coordinate solutions, making strong communication and organizational skills essential.

What are the key skills and qualifications needed to thrive as a contract help desk technician, and why are they important?

To thrive as a Contract Help Desk Technician, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic IT service management (ITSM) platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, high user satisfaction, and minimal downtime for organizations.

What is the difference between Contract Help Desk Technician vs Contract IT Support Specialist?

AspectContract Help Desk TechnicianContract IT Support Specialist
CertificationsCompTIA A+, HDI-SAT, Microsoft certificationsCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentHelp desk, remote or on-site support, fast-pacedTechnical support, troubleshooting, system maintenance
Employer & Industry UsageIT service providers, corporate IT departmentsIT consulting firms, enterprise IT teams
Common Search & ComparisonYesYes

The Contract Help Desk Technician primarily handles user support and troubleshooting via help desk systems, often focusing on end-user issues. The Contract IT Support Specialist may have a broader technical role, including system maintenance and network support. Both roles require similar certifications and are used in similar environments, but the Help Desk Technician is more user-focused, while the Support Specialist may handle more complex technical tasks.

What are the most commonly searched types of Help Desk Technician jobs in Raleigh, NC?

The most popular types of Help Desk Technician jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Contract Help Desk Technician jobs?

Cities near Raleigh, NC with the most Contract Help Desk Technician job openings:

Contract Help Desk Technician jobs near you

Help Desk Technician

Custom Computer Specialists

Raleigh, NC

$19.50 - $26.25/hr

Full-time

Posted 16 days ago

Key responsibilities

  • Provide Tier 1 end-user support by receiving, triaging, resolving, and documenting incidents and service requests related to desktops, laptops, mobile devices, peripherals, printing, and conferencing equipment.

  • Execute onboarding and offboarding processes, including account provisioning, equipment setup, asset recovery, and maintaining endpoint asset records.

  • Support workstation imaging, configuration, deployment, and hardware refreshes, as well as assist with telephony setup and warehouse-area device support.

Job description

The Help Desk Technician is the first point of contact for employees on technology issues. The technician provides desk-side and remote Tier 1 support for endpoints, peripherals, printing, conferencing, and user-level application issues; executes onboarding and offboarding; and maintains the endpoint asset inventory. All work is tracked in ManageEngine environment and performed against approved processes.

What You'll Do:

   End-user support (Tier 1): Receive, triage, resolve, and document incidents and service requests in ManageEngine - desktops, laptops, mobile devices, peripherals, printing, and conferencing/meeting-room equipment. Desk-side on site; remote support for out-of-region users during the coverage window.
   Onboarding: Execute new-hire setup per the KIOTI-approved process - account provisioning, mailbox setup, workstation preparation, peripheral and access setup.
   Offboarding and asset recovery: Account deprovisioning, equipment collection, asset record updates, and return-to-stock or disposal staging.
   Imaging and deployment: Workstation/laptop imaging, configuration, and deployment; hardware refresh execution; mobile device setup.
   Asset inventory: Maintain endpoint asset records (assignment, serial numbers, lifecycle status); keep deployable stock ready.
   Telephony (user level): RingCentral user provisioning and basic configuration - extensions, voicemail, softphone setup, headset support.
   Warehouse-area devices: Support endpoints, barcode scanners, label printers, and terminals located in warehouse areas, in compliance with KIOTI site safety requirements and PPE specifications.
   ERP/CRM first-line handling: Receive and triage user-level ERP and CRM tickets - login and access issues, client-side errors, basic how-to questions. Resolve what is resolvable at Tier 1 and escalate substantive application issues to KIOTI internal administrators. ERP/CRM administration and configuration are out of scope.
   User enablement: Guide employees on standard hardware and software usage.
   Documentation: Document procedures, resolutions, and knowledge-base articles in ManageEngine.

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What You Bring:

  • 1-3 years of help desk / desktop support experience, or equivalent certifications
  • Windows 11 and Microsoft 365 support experience
  • Basic user account support - password resets, account lockouts, MFA assistance (exposure to Entra ID / Active Directory is a plus)
  • Basic connectivity troubleshooting - Wi-Fi, wired network, and printer issues at the user level
  • Experience working in a ticketing system with documented case handling
  • Clear written and verbal communication with non-technical users
  • General understanding of how a corporate IT environment fits together - network, servers, identity, business applications - enough to describe issues accurately and escalate to the right team. Specialist knowledge is not expected.
  • Ability and willingness to learn KIOTI-specific systems and, with training and documented procedures, take on additional routine tasks in these areas over time.

Preferred, but not required:

   ManageEngine ServiceDesk / Endpoint Central experience
   Basic Exchange Online mailbox administration
   RingCentral or comparable cloud telephony administration
   Genuine interest in learning enterprise business applications (ERP/CRM) at the user-support level - prior experience not required
   Experience supporting warehouse or manufacturing environments (scanners, label printers, ruggedized devices)

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