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Epic Help Desk Remote Jobs in Raleigh, NC (NOW HIRING)

Pricing Governance Lead

Raleigh, NC · On-site +1

$108K - $135K/yr

... remote for other east coast areas.   About Envestnet   Envestnet is an ... Why You'll Enjoy Working at Envestnet   Help shape the future of WealthTech. At Envestnet you'll ...

Pricing Governance Lead

Raleigh, NC · On-site +1

$108K - $135K/yr

Oversees Deal Desk operations, including pricing governance, approval workflows, escalation ... Why You'll Enjoy Working at Envestnet   Help shape the future of WealthTech. At Envestnet you'll ...

Oversees Deal Desk operations, including pricing governance, approval workflows, escalation ... Why You'll Enjoy Working at Envestnet   Help shape the future of WealthTech. At Envestnet you'll ...

Showing results 41-51

Epic Help Desk Remote information

See Raleigh, NC salary details

$14

$23

$34

How much do epic help desk remote jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for epic help desk remote in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

Does Epic Help Desk Remote work at home?

Epic Help Desk Remote positions are typically designed to be remote, allowing employees to work from home. These roles often require familiarity with help desk software, remote communication tools, and a reliable internet connection. However, specific job requirements may vary by employer and position.

What skills and qualifications are needed to thrive as an Epic Help Desk Remote?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

What is an Epic Help Desk Remote?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.
What are the most commonly searched types of Epic Help Desk jobs in Raleigh, NC? The most popular types of Epic Help Desk jobs in Raleigh, NC are:
What are popular job titles related to Epic Help Desk Remote jobs in Raleigh, NC? For Epic Help Desk Remote jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk Remote jobs in Raleigh, NC look for? The top searched job categories for Epic Help Desk Remote jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Epic Help Desk Remote jobs? Cities near Raleigh, NC with the most Epic Help Desk Remote job openings:
Infographic showing various Epic Help Desk Remote job openings in Raleigh, NC as of August 2026, with employment types broken down into 85% Full Time, 5% Part Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $48,707 per year, or $23.4 per hour.

Senior Software Engineer, Core Experiences - Chapel Hill, NC, USA

Speechify

Chapel Hill, NC • On-site, Remote

$104K - $137K/yr

Other

Re-posted 3 days ago


Job description

Mission

Speechify is the easiest way to listen to the world's information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we're doing for audio information. And whatever we're doing seems to be working. We're #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify's product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You'll Do

  • Collaborate with Speechify's Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
  • Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
  • Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

  • Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
  • Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
  • Focus. We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
  • Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
  • Preferred Tech Stack:
    • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
    • Prior experience with GCP is a plus

What We Offer

  • A fast-growing environment where you can help shape the company and product.
  • An entrepreneurial-minded team that supports risk, intuition, and hustle.
  • A hands-off management approach so you can focus and do your best work.
  • An opportunity to make a big impact in a transformative industry.
  • Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
  • Opportunity to work on a life-changing product that millions of people use.
  • Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
  • Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

The United States Based Salary range for this role is: 140,000-200,000 USD/Year + Bonus + Stock depending on experience

Think you're a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don't forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.