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Epic Help Desk Remote Jobs in Raleigh, NC (NOW HIRING)

Radiology Physician

Chapel Hill, NC · On-site +1

$293K - $366K/yr

Description This position has the option of being remote, hybrid, or onsite. The Department of ... EPIC EHR Requirements * MD or DO required. * BC/BE Radiologist with Fellowship Training in ...

... to help protect the world where we live, work and play. We have a FAST PACED , fully remote ... A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 100 mbps ...

Raleigh, NC Work Model: Remote Position type: Full time - salary We're a team of employees ... As a Middle Market Underwriter, you'll help Central fulfill its promise to its customers by ...

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Epic Help Desk Remote information

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How much do epic help desk remote jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for epic help desk remote in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Remote specialist, and why are they important?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are some common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

How can I make $2000 a week working from home?

A remote help desk role, such as an Epic Help Desk technician, can contribute to earning $2000 weekly with consistent full-time hours and experience. Increasing income may involve gaining certifications, developing technical skills, and working additional shifts or overtime, depending on employer policies and workload demands.

How difficult is IT to get hired at Epic?

Getting hired for an Epic Help Desk Remote position typically requires relevant technical skills, such as knowledge of healthcare IT systems and customer support experience. The hiring process often involves multiple interviews, technical assessments, and background checks, making it competitive but achievable with proper preparation.

Can I work remotely for Epic?

Epic Help Desk Remote positions are typically designed to be performed remotely, allowing employees to work from home or other locations outside of a traditional office setting. Candidates usually need a reliable internet connection, a suitable workspace, and may require specific technical skills or certifications related to IT support. However, some roles may have location-specific requirements or in-office components, so it is important to review the specific job listing for details.

How much does an Epic support specialist make?

An Epic Help Desk Remote support specialist typically earns between $50,000 and $70,000 annually, depending on experience, certifications, and location. The role often requires knowledge of Epic systems, troubleshooting skills, and remote support tools.

What is an Epic Help Desk Remote job?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.
What are the most commonly searched types of Epic Help Desk jobs in Raleigh, NC? The most popular types of Epic Help Desk jobs in Raleigh, NC are:
What are popular job titles related to Epic Help Desk Remote jobs in Raleigh, NC? For Epic Help Desk Remote jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk Remote jobs in Raleigh, NC look for? The top searched job categories for Epic Help Desk Remote jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Epic Help Desk Remote jobs? Cities near Raleigh, NC with the most Epic Help Desk Remote job openings:
Infographic showing various Epic Help Desk Remote job openings in Raleigh, NC as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,707 per year, or $23.4 per hour.
Physician Radiology - Competitive Salary

Physician Radiology - Competitive Salary

UNC Health

Chapel Hill, NC • On-site, Remote

$272K - $340K/yr

Other

Medical, Life, Retirement, PTO

Posted 13 days ago


Job description

Description

This position has the option of being remote, hybrid, or onsite.

The Department of Radiology at the University of North Carolina at Chapel Hill is seeking a talented, team-oriented Abdominal Imaging Radiologist to join our expanding division. This is a compelling opportunity to practice advanced abdominal imaging, collaborate with nationally recognized colleagues, and help shape the next generation of radiologists at one of the most respected academic institutions in the country.

Our division serves the mission to improve the health and well-being of North Carolinians at our UNC Hospitals complex, including a level 1 trauma center, a women’s hospital, a pediatric hospital, a neurosciences hospital, and the NCI designated Lineberger Comprehensive Cancer Center.

Position specifics
This position will interpret high-quality CT, MRI, ultrasound, radiographs and fluoroscopy studies and help lead a high-functioning team focused on patient-centered care. You’ll also:

  • Teach and mentor residents, fellows, and medical students
  • Participate in research and scholarly activities in abdominal imaging
  • Support institutional quality improvement efforts
  • Engage in collaborative protocols, consults, and conferences

Highlights

  • This is a fixed-term position, with faculty rank (Instructor to Professor) commensurate with qualifications and experience.
  • UNC School of Medicine offers a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
  • EPIC EHR

Requirements

  • MD or DO required.
  • BC/BE Radiologist with Fellowship Training in Abdominal Radiology or Body Imaging.

About the Organization

UNC School of Medicine is a leader in teaching, research, and public service, consistently ranked among top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, UNC is an ideal place to teach, work and learn.


One of the best college towns and best places to live in the United States, Chapel Hill offers a wide range of social, cultural, recreational, and professional opportunities throughout the campus and community.

Contact
Erin Hill | Physician Recruiter
cell: (984) 286-9469
Email: Erin.Hill@unchealth.unc.edu 
*No Recruitment Firm Solicitation

    Job Details

    Legal Employer: NCHEALTH

    Entity: UNC Medical Center

    Organization Unit: Network Physician Recruitment

    Work Type: Full Time

    Standard Hours Per Week: 40.00

    Work Assignment Type: Onsite

    Work Schedule: Day Job

    Location of Job: US:NC:Chapel Hill

    Exempt From Overtime: Exempt: No


    This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

    Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

    UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.