... full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the Butner, NC, location. This is an exempt remote role. Responsibilities Include:
... full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the Butner, NC, location. This is an exempt remote role. Responsibilities Include:
Service Desk Specialist
Raleigh, NC · On-site
The Service Desk uses technical expertise in the Service Delivery of an Information Technology ... Ability to work independently to analyze customer's needs and resolve technical problems; manage ...
Service Desk Specialist
Raleigh, NC · On-site
The Service Desk uses technical expertise in the Service Delivery of an Information Technology ... Ability to work independently to analyze customer's needs and resolve technical problems; manage ...
Service Desk Tier 3 Agent
Cary, NC · On-site
$15.75 - $20.25/hr
... Cloud, Analytics (SMAC) and DevOps. USM, a US ensured Minority Business Enterprise (MBE) is ... I have an exciting new opportunity that I wanted to share with you and your network. Our client, is ...
Service Desk Tier 3 Agent
Cary, NC · On-site
$15.75 - $20.25/hr
... Cloud, Analytics (SMAC) and DevOps. USM, a US ensured Minority Business Enterprise (MBE) is ... I have an exciting new opportunity that I wanted to share with you and your network. Our client, is ...
HELP DESK ANALYST
Henderson, NC · On-site
$19 - $26/hr
... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...
Quick apply
HELP DESK ANALYST
Henderson, NC · On-site
$19 - $26/hr
... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...
Service Desk Technician
Cary, NC · On-site
$15 - $20/hr
Evaluate, analyze, and setup PC-based software products including word processors, spreadsheets ... ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management ...
Quick apply
Service Desk Technician
Cary, NC · On-site
$15 - $20/hr
Evaluate, analyze, and setup PC-based software products including word processors, spreadsheets ... ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management ...
HELP DESK ANALYST
Henderson, NC · On-site
$19 - $26/hr
... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...
HELP DESK ANALYST
Henderson, NC · On-site
$19 - $26/hr
... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...
HELP DESK ANALYST
Henderson, NC · On-site
$19 - $26/hr
... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...
HELP DESK ANALYST
Henderson, NC · On-site
$19 - $26/hr
... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...
Help Desk Analyst -Sr-App Support
$19.75 - $27/hr
... services are vast and we produce software and web products. We specialize in Mobile development, i ... Experience researching, analyzing and interpreting automated system problems. Experience working in ...
Help Desk Analyst -Sr-App Support
$19.75 - $27/hr
... services are vast and we produce software and web products. We specialize in Mobile development, i ... Experience researching, analyzing and interpreting automated system problems. Experience working in ...
The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and ... Responsible for researching/analyzing issues/problems and soliciting relevant information from ...
Quick apply
The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and ... Responsible for researching/analyzing issues/problems and soliciting relevant information from ...
The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and ... Responsible for researching/analyzing issues/problems and soliciting relevant information from ...
Quick apply
The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and ... Responsible for researching/analyzing issues/problems and soliciting relevant information from ...
As an Associate Technician, Service Desk, you will work with a team of other analysts providing hardware and application support to our internal and external customers. This role will work in an ...
As an Associate Technician, Service Desk, you will work with a team of other analysts providing hardware and application support to our internal and external customers. This role will work in an ...
As an Associate Technician, Service Desk, you will work with a team of other analysts providing hardware and application support to our internal and external customers. This role will work in an ...
As an Associate Technician, Service Desk, you will work with a team of other analysts providing hardware and application support to our internal and external customers. This role will work in an ...
As an Associate Technician, Service Desk, you will work with a team of other analysts providing hardware and application support to our internal and external customers. This role will work in an ...
Quick apply
As an Associate Technician, Service Desk, you will work with a team of other analysts providing hardware and application support to our internal and external customers. This role will work in an ...
Due to increased demand on the service desk, contractor is needed to need to maintain and improve ... Responsible for researching/analyzing issues/problems and soliciting relevant information from ...
Quick apply
Due to increased demand on the service desk, contractor is needed to need to maintain and improve ... Responsible for researching/analyzing issues/problems and soliciting relevant information from ...
Service Desk Technician
Morrisville, NC · On-site
Wintellisys, Inc. has joined with a large company in search of a Service Desk Technician. This is a ... Evaluate documented resolutions and analyze trends for ways to prevent future problems. * Field ...
Service Desk Technician
Morrisville, NC · On-site
Wintellisys, Inc. has joined with a large company in search of a Service Desk Technician. This is a ... Evaluate documented resolutions and analyze trends for ways to prevent future problems. * Field ...
Bilingual Help Desk Analyst (Spanish) (Locals Preferred)
Durham, NC · On-site
$19.75 - $27/hr
... services are vast and we produce software and web products. We specialize in Mobile development, i ... Monitoring incoming issues that are resolved by the front line Help Desk staff Diagnosing the root ...
Bilingual Help Desk Analyst (Spanish) (Locals Preferred)
Durham, NC · On-site
$19.75 - $27/hr
... services are vast and we produce software and web products. We specialize in Mobile development, i ... Monitoring incoming issues that are resolved by the front line Help Desk staff Diagnosing the root ...
Compensation Analyst I
Durham, NC · Hybrid
Labcorp is a global leader in laboratory services, providing the insights and answers that help ... Compensation Analyst I Labcorp is seeking a hybrid Compensation Analyst I to join our team in 10 ...
Compensation Analyst I
Durham, NC · Hybrid
Labcorp is a global leader in laboratory services, providing the insights and answers that help ... Compensation Analyst I Labcorp is seeking a hybrid Compensation Analyst I to join our team in 10 ...
Compensation Analyst I
Durham, NC · On-site
Labcorp is a global leader in laboratory services, providing the insights and answers that help ... Compensation Analyst I Labcorp is seeking a hybrid Compensation Analyst I to join our team in 10 ...
Compensation Analyst I
Durham, NC · On-site
Labcorp is a global leader in laboratory services, providing the insights and answers that help ... Compensation Analyst I Labcorp is seeking a hybrid Compensation Analyst I to join our team in 10 ...
Job Position : Service Desk L1
Morrisville, NC · On-site
$19.25 - $26.25/hr
Service Desk L1 Location : Morrisville NC * Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). * Troubleshoot Windows 11 issues including login ...
Quick apply
Job Position : Service Desk L1
Morrisville, NC · On-site
$19.25 - $26.25/hr
Service Desk L1 Location : Morrisville NC * Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). * Troubleshoot Windows 11 issues including login ...
Analyst I | Procurement Assistance and IT Research, Advisory, and Consulting [NCDPC0017016]
Raleigh, NC · On-site
ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT ... ProSidian Seeks a Analyst I | Procurement Assistance and IT Research, Advisory, and Consulting ...
Analyst I | Procurement Assistance and IT Research, Advisory, and Consulting [NCDPC0017016]
Raleigh, NC · On-site
ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT ... ProSidian Seeks a Analyst I | Procurement Assistance and IT Research, Advisory, and Consulting ...
Service Desk Analyst I information
See Raleigh, NC salary details
$14.02 - $15.91
3% of jobs
$15.91 - $17.80
8% of jobs
$19.22 is the 25th percentile. Wages below this are outliers.
$17.80 - $19.69
18% of jobs
$19.69 - $21.58
18% of jobs
The median wage is $21.95 / hr.
$21.58 - $23.47
14% of jobs
$25.26 is the 75th percentile. Wages above this are outliers.
$23.47 - $25.36
15% of jobs
$25.36 - $27.26
9% of jobs
$27.26 - $29.15
6% of jobs
$29.15 - $31.04
3% of jobs
$31.04 - $32.93
3% of jobs
$32.93 - $34.82
2% of jobs
$14
$23
$34
How much do service desk analyst i jobs pay per hour?
As of Sep 5, 2026, the average hourly pay for service desk analyst i in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.
What is the difference between Service Desk Analyst I vs Service Desk Technician?
| Aspect | Service Desk Analyst I | Service Desk Technician |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some certifications like HDI or CompTIA A+ often preferred | High school diploma or equivalent; certifications like CompTIA A+ common |
| Work Environment | Help desk or call center setting, providing technical support to end-users | IT support environment, troubleshooting hardware and software issues for users |
| Employer & Industry Usage | Common in IT service providers, corporate IT departments, government agencies | Used in similar settings, often interchangeable with Service Desk Analyst I in job listings |
Both roles involve providing technical support, troubleshooting issues, and assisting end-users. The main difference lies in terminology; 'Service Desk Analyst I' emphasizes a focus on customer service and communication skills, while 'Service Desk Technician' may highlight technical troubleshooting skills. Employers often use these titles interchangeably, but the core responsibilities and qualifications are similar.
What are popular job titles related to Service Desk Analyst I jobs in Raleigh, NC?
For Service Desk Analyst I jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Desk Analyst I jobs in Raleigh, NC look for?
The top searched job categories for Service Desk Analyst I jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Service Desk Analyst I jobs?
Cities near Raleigh, NC with the most Service Desk Analyst I job openings:
Full-time
Re-posted 20 days ago
Job description
Dynamic Solutions Technology, LLC (DST), a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the Butner, NC, location. This is an exempt remote role.
Responsibilities Include:
Required Experience:
Required Education/Training:
Responsibilities Include:
- Provide first-line technical support for desktops, laptops, 10Zig zero clients, mobile thin clients, and workstation peripherals.
- Manage user accounts, passwords, permissions, and access requests in accordance with organizational security policies.
- Troubleshoot hardware, software, operating system, network connectivity, and peripheral device issues.
- Install, configure, and maintain workstation hardware, software applications, and operating systems.
- Ensure workstations remain compliant with approved configurations, security baselines, patches, and enterprise standards.
- Receive and process support requests via telephone, ServiceNow ticketing system, remote support tools, and walk-in inquiries.
- Diagnose user-reported issues, assign appropriate priorities, and escalate complex incidents to Level II or specialized support teams as required.
- Track ticket status, document troubleshooting steps, and communicate progress, resolutions, and issues to users and Service Desk management.
- Create and maintain Knowledge Base articles, troubleshooting guides, checklists, procedures, Service Level Agreements (SLAs), and end-user documentation.
- Collaborate with development teams to reproduce and validate issues in test environments and support operational configuration management activities.
- Assist with Windows Operating System deployment, imaging, configuration management, and workstation provisioning.
- Evaluate user requirements, workflows, and business processes to recommend effective information technology solutions.
- Provide end-user training and technical guidance to improve system utilization, productivity, and customer satisfaction
Required Experience:
- 2-4 years minimum Help Desk Administrtion experience.
- Be able to exercise a high degree of discretion when evaluating client's operating systems, hardware configuration, firewalls, security, and network infrastructure.
- Demonstrate a wide degree of creativity and latitude as expected.
Required Education/Training:
- Bachelors of Science degree in Information Technology or related field; relevant and equivalent experience may be substituted for degree requirement.
- Certifications: CompTIA A+ certification or higher