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Service Desk Analyst I Jobs in Raleigh, NC (NOW HIRING)

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

Service Desk Job Location: Cary NC 27518 Job Type: Fulltime Main Responsibilities • Provide ... • Advanced analytical thinking and problem-solving skills • High Standard of Incident and ...

Benefits Analyst I

Durham, NC · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Labcorp is a global leader in laboratory services, providing the insights and answers that help ... Labcorp is seeking a Benefits Analyst to join our team at Durham, NC with the flexibility of a ...

Benefits Analyst I

Durham, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Labcorp is a global leader in laboratory services, providing the insights and answers that help ... Labcorp is seeking a Benefits Analyst to join our team at Durham, NC with the flexibility of a ...

Financial Management Analyst I

Durham, NC

$59K - $86K/yr

  • Medical

  • Dental

  • Retirement

... service pricing estimates, processing vendor payments such as accounts payable checks, employee ... Provide front desk coverage support as needed. * Perform other related duties that support the ...

Financial Management Analyst I

Durham, NC · On-site

$59K - $86K/yr

  • Medical

  • Dental

  • Retirement

... service pricing estimates, processing vendor payments such as accounts payable checks, employee ... Provide front desk coverage support as needed. * Perform other related duties that support the ...

Company Description As an IT services provider, HCL provides custom software development, product ... Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ...

Lab Research Analyst I

Durham, NC · On-site

$52K - $79K/yr

  • Medical

  • Dental

  • Retirement

Lab Research Analyst, I - Lechler Laboratory The Laboratory of Dr. Terry Lechler, Professor in the ... Services (email: DAAS@duke.edu; phone: 919-668-1267)

Lab Research Analyst I

Durham, NC

$52K - $79K/yr

  • Medical

  • Dental

  • Retirement

Lab Research Analyst, I - Lechler Laboratory The Laboratory of Dr. Terry Lechler, Professor in the ... Services (email: DAAS@duke.edu; phone: 919-668-1267)

Project Financial Analyst I

Morrisville, NC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Project Financial Analyst I Syneos Health ® is a leading fully-integrated life sciences services ... Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you ...

Lab Research Analyst I

Durham, NC · On-site

$52K - $79K/yr

  • Medical

  • Dental

  • Retirement

The Lab Analyst I will work as part of a multidisciplinary team of clinicians, veterinarians, and ... Services (email: DAAS@duke.edu; phone: 919-668-1267)

Project Financial Analyst I

Morrisville, NC

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you'll collaborate with passionate problem solvers, innovating as a team to help our customers achieve ...

Lab Research Analyst I

Durham, NC · Hybrid

$52K - $79K/yr

  • Medical

  • Dental

  • Retirement

The Lab Analyst I will work as part of a multidisciplinary team of clinicians, veterinarians, and ... Services (email: DAAS@duke.edu; phone: 919-668-1267)

Help Desk Specialist

Raleigh, NC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

DataStaff, Inc . is currently seeking a Service Desk Specialist for a long-term contract ... Ability to work independently to analyze customers needs and resolve technical problems; manage ...

Insurance Consumer Analyst I

Raleigh, NC · On-site

$19.50 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Insurance Consumer Analyst I (S) The mission of the North Carolina Department of Insurance is to ... This may include social service agencies, other state and federal agencies, or whatever community ...

Showing results 41-60

Service Desk Analyst I information

See Raleigh, NC salary details

$14

$23

$34

How much do service desk analyst i jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for service desk analyst i in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Analyst I vs Service Desk Technician?

AspectService Desk Analyst IService Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like HDI or CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ common
Work EnvironmentHelp desk or call center setting, providing technical support to end-usersIT support environment, troubleshooting hardware and software issues for users
Employer & Industry UsageCommon in IT service providers, corporate IT departments, government agenciesUsed in similar settings, often interchangeable with Service Desk Analyst I in job listings

Both roles involve providing technical support, troubleshooting issues, and assisting end-users. The main difference lies in terminology; 'Service Desk Analyst I' emphasizes a focus on customer service and communication skills, while 'Service Desk Technician' may highlight technical troubleshooting skills. Employers often use these titles interchangeably, but the core responsibilities and qualifications are similar.

What are popular job titles related to Service Desk Analyst I jobs in Raleigh, NC?

For Service Desk Analyst I jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Service Desk Analyst I jobs in Raleigh, NC look for?

The top searched job categories for Service Desk Analyst I jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Service Desk Analyst I jobs?

Cities near Raleigh, NC with the most Service Desk Analyst I job openings:

Infographic showing various Service Desk Analyst I job openings in Raleigh, NC as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,707 per year, or $23.4 per hour.

Service Desk -Morrisville NC(onsite)

E-Solutions

Morrisville, NC • On-site

$19.25 - $26.25/hr

Other

Re-posted 27 days ago


Job description

Service Desk L1

Candidate must have Spanish speaking

Location: Morrisville NC (onsite)

Job Description:

To resolve assigned tickets and provide L1 remote desktop support in adherence to agreed SLA and quality standards of the company.

Key Responsibilities

- Provide level 1 remote desktop support to resolve tickets and handle hardware, software, and network issues via telephone/email/chat within agreed SLA. (25%)

- Adhere to quality standards (voice and accent, tech monitoring), regulatory requirements, and company policies. (20%)

- Ensure positive customer experience and CSAT through First Call Resolution, minimum Average Handling Time (AHT), reduced rejected resolutions and reopen cases. (20%)

- Maintain high login efficiency (availability) for customers. (15%)

- Update worklogs and follow shift/escalation processes to escalate complex problems to appropriate support specialists or 2nd/3rd level IT support staff. (10%)

- Work on value-added activities such as knowledge base updates and self-development.