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Tier 2 Service Desk Analyst Jobs (NOW HIRING)

Insight Global

Service Desk Specialist

San Diego, CA · On-site

$29 - $31/hr

Tier 2 Service Desk Analyst 3+ year contract with extensions Onsite Mon-Fri 8am-5pm pst An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk ...

Summit 7 Systems

Tier 2 Service Desk Analyst

AL · On-site +1

$50K - $60K/yr

Act as liaison between highly technical engineers and less technical tier 1 technicians * Create ... Special preference for service desk/desk side support. * CompTIA Security+ Certification

Insight Global

Helpdesk Analyst

Seattle, WA · On-site

$25 - $31/hr

Tier 2 Service Desk Location : 1700 7th Ave, Seattle, WA 98101 3+ year long engagement REQUIRED SKILLS AND EXPERIENCE - 3+ years experience as a Service Desk Analyst or Technical Support - experience ...

Insight Global

Service Desk Technician

Palo Alto, CA · On-site

$28 - $31/hr

The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team ... The Service Desk analyst will serve as the front line for the firm and will assist the organization ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Job Title: Help Desk Analyst Location: Harrisburg, PA Duration: 12+ Months 8am to 4.30pm ... tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure ...

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

Must have experience operating at Tier 2 or higher within a service desk or technical support ... Exceptional analytical and problem-solving skills * Advanced collaboration, communication, and ...

MB2 Dental

Service Desk Analyst

Carrollton, TX

$19.75 - $27/hr

Must have experience operating at Tier 2 or higher within a service desk or technical support ... Exceptional analytical and problem-solving skills * Advanced collaboration, communication, and ...

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

Must have experience operating at Tier 2 or higher within a service desk or technical support ... Exceptional analytical and problem-solving skills. * Advanced collaboration, communication, and ...

Dental Office

Service Desk Analyst

Carrollton, TX

$19.75 - $27/hr

Must have experience operating at Tier 2 or higher within a service desk or technical support ... Exceptional analytical and problem-solving skills * Advanced collaboration, communication, and ...

ITA Group Inc

Service Desk Analyst - Tier I

Atlanta, GA · On-site

$20 - $27.50/hr

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the ... Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary. * Maintain ...

FlexTG

Onsite Tier II Service Desk

Decatur, GA · On-site

Tier 2 Service Desk Job Number: Career Level Mid Location: In Person Department: MITS Reports To: MITS Operations Manager FLSA Status: Non-Exempt EEO Code: 3 Technicians Original Creation Date: 5/18 ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$48K - $53K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... • Strong analytical skills and be a creative self-starter with the ability to work both ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$48K - $53K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... • Strong analytical skills and be a creative self-starter with the ability to work both ...

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Tier 2 Service Desk Analyst information

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How much do tier 2 service desk analyst jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for tier 2 service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 2 Service Desk Analyst, and why are they important?

To thrive as a Tier 2 Service Desk Analyst, you need in-depth knowledge of IT troubleshooting, network and system administration, and typically an associate’s or bachelor’s degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly required. Strong problem-solving skills, effective communication, and patience help you excel in resolving escalated technical issues and supporting end users. These skills and qualifications are essential to ensure prompt, accurate resolution of complex IT problems, maintaining business continuity and user satisfaction.

What are some common challenges faced by Tier 2 Service Desk Analysts, and how can they be managed effectively?

Tier 2 Service Desk Analysts often encounter challenges such as troubleshooting complex technical issues that require in-depth investigation, balancing multiple high-priority tickets, and collaborating with Tier 1 support and other IT teams. Managing these challenges effectively involves strong problem-solving skills, clear communication, and prioritization of tasks based on urgency and impact. Leveraging knowledge bases, documenting solutions, and continuously updating technical skills can also help analysts stay efficient and provide high-quality support.

What is the difference between Tier 2 Service Desk Analyst vs Tier 1 Service Desk Analyst?

AspectTier 2 Service Desk AnalystTier 1 Service Desk Analyst
CredentialsBasic IT certifications (e.g., CompTIA A+), relevant experienceEntry-level certifications, foundational IT knowledge
Work EnvironmentHandles more complex technical issues, often in a dedicated support teamInitial point of contact, handles basic troubleshooting
ResponsibilitiesDiagnoses advanced issues, escalates when needed, provides detailed supportResponds to common user inquiries, resolves basic problems

The main difference between a Tier 2 Service Desk Analyst and a Tier 1 Service Desk Analyst lies in the complexity of issues handled. Tier 2 analysts manage more technical problems requiring deeper troubleshooting skills, while Tier 1 analysts focus on basic support and initial customer contact. Both roles are essential in a support hierarchy, with Tier 2 providing advanced assistance to ensure smooth IT operations.

What are Tier 2 Service Desk Analysts?

Tier 2 Service Desk Analysts are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support staff. They provide advanced troubleshooting, resolve escalated tickets, and may work directly with users or coordinate with other IT teams. Their responsibilities often include diagnosing hardware and software problems, maintaining system documentation, and supporting system upgrades. Tier 2 analysts play a critical role in ensuring smooth IT operations within an organization.
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Tier 2 Service Desk Analyst jobs near you
Service Desk Support Specialist Tier 2

Service Desk Support Specialist Tier 2

Cherokee Federal

Dahlgren, VA • On-site

$85K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 11 days ago

Job description


Tier 2 Service Desk Support Specialist
As required by our governmental client, this position requires being a US Citizen AND an active TS/Sensitive Compartmental Information (SCI) clearance or the ability to obtain a SAP clearance and readily accessible archival copy of the most recently completed SF86 to be considered.
As a Tier 2 Service Desk Support Specialist at Cherokee Nation Defense Solutions, you will be at the forefront of providing comprehensive technical support to our clients, ensuring the smooth operation of critical systems and infrastructure. Leveraging your extensive knowledge and experience in IT support.
Compensation & Benefits:
Estimated Starting Salary Range for Tier 2 Service Desk Support Specialist: $85,000, pay commensurate with experience.
Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.
Tier 2 Service Desk Support Specialist Responsibilities Include:
  • Interfacing with support service groups to ensure proper escalation during outages or periods of degraded system performance.
  • Providing support services for hardware and software problems, utilizing hardware and software testing tools and techniques.
  • Assisting with the installation of associated hardware and providing LAN server support.
  • Configuring, installing, and troubleshooting approved software elements and operating systems including classified systems and networks
  • Escalating hardware repair/replacement issues to contracted hardware vendors, when applicable.
  • Facilitating development and provision of as-built diagrams and documentation such as layout drawings, power drawings, engineering specifications, and floor plans
  • Ensuring compliance with Department of Defense and Command's Cyber Security policies and processes.
  • Providing desktop support and applying your experience and knowledge to contract-defined requirements.
  • Performs other job-related duties as assigned.

Tier 2 Service Desk Support Specialist Experience, Education, Skills, Abilities requested:
  • Security+ certification (or higher) for IAT II certification.
  • Compliance with DoD and Command's Cyber Security policies.
  • Obtain and remain current with technical and management certifications as per DoDM 8140.03.
  • Successful completion of privileged user account exam covering relevant material and maintain standards and requirements for administrative accounts.
  • Possess and apply comprehensive knowledge across key tasks and high-impact assignments.
  • Experience in computer set-up, configuration, and troubleshooting.
  • Training and certifications in automated help desk management systems.
  • Three to seven (3-7) years of help desk experience or in a related technical field of experience.
  • Familiarity with software associated with the Standard Desktop Configuration (e.g., MS Office, Adobe, authorized Web Browsers).
  • U.S. Citizen.
  • TS/SCI clearance and SAP eligibility.
  • Must pass pre-employment qualifications of Cherokee Federal.

Company Information:
Cherokee Nation Defense Solutions (CNDS) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about CNDS, visit cherokee-federal.com.
#CherokeeFederal #LI-RA2
Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.
Similar searchable job titles:
  • Senior IT Support Specialist
  • Senior Help Desk Technician
  • Senior Technical Support Specialist
  • Senior Desktop Support Analyst
  • Senior IT Service Desk Analyst

Keywords:
  • IT Support
  • Help Desk
  • Technical Support
  • Desktop Support
  • Service Desk

Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.
Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.
Please Note:This position is pending a contract award.If you are interested in a future with Cherokee Federal, APPLY TODAY!Although this is not an approved position, we are accepting applications for this future and anticipated need.
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About Cherokee Federal

Sourced by ZipRecruiter

Cherokee Federal - a division of Cherokee Nation Businesses - is a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation's mission around the globe for more than 60 federal clients. Our team of companies manages nearly 1,000 projects of all sizes across the construction, consulting, engineering and manufacturing, health, and technology portfolios. Since 2012, the Cherokee Federal team of companies has won more than $5 billion in government contracts. Our 3,000+ employees work in 26 countries, 50 states and 2 U.S. territories. Why choose Cherokee Federal? Visit our website and learn about the great reasons to join our team. cherokee-federal.com

Industry

Architectural services

Company size

1,001 - 5,000 Employees

Headquarters location

Tulsa, OK, US

Year founded

1969

Social media

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