As an Associate Technician, Service Desk, you will work with a team of other analysts providing ... face of Information Services, providing tier 1 support to all levels of the business.
As an Associate Technician, Service Desk, you will work with a team of other analysts providing ... face of Information Services, providing tier 1 support to all levels of the business.
As an Associate Technician, Service Desk, you will work with a team of other analysts providing ... face of Information Services, providing tier 1 support to all levels of the business.
As an Associate Technician, Service Desk, you will work with a team of other analysts providing ... face of Information Services, providing tier 1 support to all levels of the business.
As an Associate Technician, Service Desk, you will work with a team of other analysts providing ... face of Information Services, providing tier 1 support to all levels of the business.
Quick apply
As an Associate Technician, Service Desk, you will work with a team of other analysts providing ... face of Information Services, providing tier 1 support to all levels of the business.
Application/Production Support Help Desk Analyst - Durham NC/On-Site
Durham, NC · On-site
$19.75 - $27/hr
Application/Production Support Help Desk Analyst Research Triangle Park, Durham NC 6+ Months Some local travel may be required in performance of the work NC FAST requires the services of an ...
Application/Production Support Help Desk Analyst - Durham NC/On-Site
Durham, NC · On-site
$19.75 - $27/hr
Application/Production Support Help Desk Analyst Research Triangle Park, Durham NC 6+ Months Some local travel may be required in performance of the work NC FAST requires the services of an ...
UCCE Tier 2 Engineer Preferred location - RTP, Raleigh, NC, Richardson, TX and San Jose, CA ... Analysis. * Ability to work in a fast-paced environment and handle escalated technical issues.
Quick apply
UCCE Tier 2 Engineer Preferred location - RTP, Raleigh, NC, Richardson, TX and San Jose, CA ... Analysis. * Ability to work in a fast-paced environment and handle escalated technical issues.
Lead Service Desk
Morrisville, NC · On-site
Role - Service desk lead Location - Morrisville, NC (Onsite) To lead the delivery of Service Desk ... which at least 2+ years of IT Operations and Management at team/Operations manager level.
Quick apply
Lead Service Desk
Morrisville, NC · On-site
Role - Service desk lead Location - Morrisville, NC (Onsite) To lead the delivery of Service Desk ... which at least 2+ years of IT Operations and Management at team/Operations manager level.
Tier 2 Cloud Support
Raleigh, NC · On-site
... service and growth. If you are looking for a career as a Tier 2 Cloud Support agent and you are ... analysis, environmental technologies, and testing and measurement. ARA also prides itself, on ...
Tier 2 Cloud Support
Raleigh, NC · On-site
... service and growth. If you are looking for a career as a Tier 2 Cloud Support agent and you are ... analysis, environmental technologies, and testing and measurement. ARA also prides itself, on ...
Tier 3 It Support Engineer
Raleigh, NC · Hybrid
$90K/yr
As a Tier 3 Support Engineer, you'll be the technical backbone of our service desk -- resolving escalated tickets, mentoring Tier 1 and 2 technicians, and working directly with clients to solve ...
Quick apply
Tier 3 It Support Engineer
Raleigh, NC · Hybrid
$90K/yr
As a Tier 3 Support Engineer, you'll be the technical backbone of our service desk -- resolving escalated tickets, mentoring Tier 1 and 2 technicians, and working directly with clients to solve ...
Tier 2 Cloud Support
Raleigh, NC · On-site
... service and growth. If you are looking for a career as a Tier 2 Cloud Support agent and you are ... analysis, environmental technologies, and testing and measurement. ARA also prides itself, on ...
Tier 2 Cloud Support
Raleigh, NC · On-site
... service and growth. If you are looking for a career as a Tier 2 Cloud Support agent and you are ... analysis, environmental technologies, and testing and measurement. ARA also prides itself, on ...
Service Desk Technician II's provide consultation, elevated support, and/or advanced instruction to ... Responsible for researching/analyzing issues/problems and soliciting relevant information from ...
Quick apply
Service Desk Technician II's provide consultation, elevated support, and/or advanced instruction to ... Responsible for researching/analyzing issues/problems and soliciting relevant information from ...
Service Desk Technician II's provide consultation, elevated support, and/or advanced instruction to ... Responsible for researching/analyzing issues/problems and soliciting relevant information from ...
Quick apply
Service Desk Technician II's provide consultation, elevated support, and/or advanced instruction to ... Responsible for researching/analyzing issues/problems and soliciting relevant information from ...
Service Desk Technician
Cary, NC · On-site
$15 - $20/hr
Client. or Diploma). * 2-3 years of help desk, voice customer service, and support experience with ... Evaluate, analyze, and setup PC-based software products including word processors, spreadsheets ...
Quick apply
Service Desk Technician
Cary, NC · On-site
$15 - $20/hr
Client. or Diploma). * 2-3 years of help desk, voice customer service, and support experience with ... Evaluate, analyze, and setup PC-based software products including word processors, spreadsheets ...
Coordinator, Help Desk
Durham, NC · On-site
Providing Tier 1 and Tier 2 IT support and managing help desk tickets * Customer service and technical support * Basic M365, Exchange, AD, AzureAD, Entra administration * Remote management tools
Coordinator, Help Desk
Durham, NC · On-site
Providing Tier 1 and Tier 2 IT support and managing help desk tickets * Customer service and technical support * Basic M365, Exchange, AD, AzureAD, Entra administration * Remote management tools
Service Desk Technician II's provide consultation, elevated support, and/or advanced instruction to ... Responsible for researching/analyzing issues/problems and soliciting relevant information from ...
Quick apply
Service Desk Technician II's provide consultation, elevated support, and/or advanced instruction to ... Responsible for researching/analyzing issues/problems and soliciting relevant information from ...
Service Desk Specialist
Raleigh, NC · On-site
The Service Desk uses technical expertise in the Service Delivery of an Information Technology ... Ability to work independently to analyze customer's needs and resolve technical problems; manage ...
Service Desk Specialist
Raleigh, NC · On-site
The Service Desk uses technical expertise in the Service Delivery of an Information Technology ... Ability to work independently to analyze customer's needs and resolve technical problems; manage ...
Service Desk Technician II
Morrisville, NC · On-site
$52 - $76/hr
The Service Desk Technician will be responsible for creating new users and provisioning access and ... two floating holidaysOpportunities for advancement in a company that supports personal and ...
Service Desk Technician II
Morrisville, NC · On-site
$52 - $76/hr
The Service Desk Technician will be responsible for creating new users and provisioning access and ... two floating holidaysOpportunities for advancement in a company that supports personal and ...
Coordinator, Help Desk
Durham, NC · On-site
Providing Tier 1 and Tier 2 IT support and managing help desk tickets * Customer service and technical support * Basic M365, Exchange, AD, AzureAD, Entra administration * Remote management tools
Coordinator, Help Desk
Durham, NC · On-site
Providing Tier 1 and Tier 2 IT support and managing help desk tickets * Customer service and technical support * Basic M365, Exchange, AD, AzureAD, Entra administration * Remote management tools
HELP DESK ANALYST
$19 - $26/hr
... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...
Quick apply
HELP DESK ANALYST
$19 - $26/hr
... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...
Tier 3 It Support Engineer
Raleigh, NC · On-site
Description As a Tier 3 Support Engineer, you'll be the technical backbone of our service desk - resolving escalated tickets, mentoring Tier 1 and 2 technicians, and working directly with clients to ...
Tier 3 It Support Engineer
Raleigh, NC · On-site
Description As a Tier 3 Support Engineer, you'll be the technical backbone of our service desk - resolving escalated tickets, mentoring Tier 1 and 2 technicians, and working directly with clients to ...
Deal Desk Analyst - Federal Sales
Durham, NC · Hybrid
$19.75 - $27/hr
If so, you'll thrive in our newly created Deal Desk Analyst role, where you'll have the opportunity ... About the Team The Deal Desk team at Nutanix is a newly created group about 2 years ago. This role ...
Deal Desk Analyst - Federal Sales
Durham, NC · Hybrid
$19.75 - $27/hr
If so, you'll thrive in our newly created Deal Desk Analyst role, where you'll have the opportunity ... About the Team The Deal Desk team at Nutanix is a newly created group about 2 years ago. This role ...
Tier 2 Service Desk Analyst information
See Raleigh, NC salary details
$14.02 - $15.91
3% of jobs
$15.91 - $17.80
8% of jobs
$19.22 is the 25th percentile. Wages below this are outliers.
$17.80 - $19.69
18% of jobs
$19.69 - $21.58
18% of jobs
The median wage is $21.95 / hr.
$21.58 - $23.47
14% of jobs
$25.26 is the 75th percentile. Wages above this are outliers.
$23.47 - $25.36
15% of jobs
$25.36 - $27.26
9% of jobs
$27.26 - $29.15
6% of jobs
$29.15 - $31.04
3% of jobs
$31.04 - $32.93
3% of jobs
$32.93 - $34.82
2% of jobs
$14
$23
$34
How much do tier 2 service desk analyst jobs pay per hour?
As of Sep 6, 2026, the average hourly pay for tier 2 service desk analyst in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.
What is a Tier 2 Service Desk Analyst?
Tier 2 Service Desk Analysts are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support staff. They provide advanced troubleshooting, resolve escalated tickets, and may work directly with users or coordinate with other IT teams. Their responsibilities often include diagnosing hardware and software problems, maintaining system documentation, and supporting system upgrades. Tier 2 analysts play a critical role in ensuring smooth IT operations within an organization.
What are the key skills and qualifications needed to thrive as a Tier 2 Service Desk Analyst?
To thrive as a Tier 2 Service Desk Analyst, you need in-depth knowledge of IT troubleshooting, network and system administration, and typically an associate’s or bachelor’s degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly required. Strong problem-solving skills, effective communication, and patience help you excel in resolving escalated technical issues and supporting end users. These skills and qualifications are essential to ensure prompt, accurate resolution of complex IT problems, maintaining business continuity and user satisfaction.
What are some common challenges faced by Tier 2 Service Desk Analysts, and how can they be managed effectively?
Tier 2 Service Desk Analysts often encounter challenges such as troubleshooting complex technical issues that require in-depth investigation, balancing multiple high-priority tickets, and collaborating with Tier 1 support and other IT teams. Managing these challenges effectively involves strong problem-solving skills, clear communication, and prioritization of tasks based on urgency and impact. Leveraging knowledge bases, documenting solutions, and continuously updating technical skills can also help analysts stay efficient and provide high-quality support.
What is the difference between Tier 2 Service Desk Analyst vs Tier 1 Service Desk Analyst?
| Aspect | Tier 2 Service Desk Analyst | Tier 1 Service Desk Analyst |
|---|---|---|
| Credentials | Basic IT certifications (e.g., CompTIA A+), relevant experience | Entry-level certifications, foundational IT knowledge |
| Work Environment | Handles more complex technical issues, often in a dedicated support team | Initial point of contact, handles basic troubleshooting |
| Responsibilities | Diagnoses advanced issues, escalates when needed, provides detailed support | Responds to common user inquiries, resolves basic problems |
The main difference between a Tier 2 Service Desk Analyst and a Tier 1 Service Desk Analyst lies in the complexity of issues handled. Tier 2 analysts manage more technical problems requiring deeper troubleshooting skills, while Tier 1 analysts focus on basic support and initial customer contact. Both roles are essential in a support hierarchy, with Tier 2 providing advanced assistance to ensure smooth IT operations.
What are popular job titles related to Tier 2 Service Desk Analyst jobs in Raleigh, NC?
For Tier 2 Service Desk Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Tier 2 Service Desk Analyst jobs in Raleigh, NC look for?
The top searched job categories for Tier 2 Service Desk Analyst jobs in Raleigh, NC are:
Martin Marietta Materials rating
7.0
Based on 136 frontline employees who took The Breakroom Quiz
393rd of 545 rated manufacturers
Job description
As an Associate Technician, Service Desk, you will work with a team of other analysts providing hardware and application support to our internal and external customers. This role will work in an on-call rotation and will act as the face of Information Services, providing tier 1 support to all levels of the business.
Responsibilities:
- Maintain proper change management and HRIS configurations and procedures documentation. Respond promptly to incoming calls and self-service tickets
- Work both break and fix tickets while helping with project work as needed
- Help troubleshoot customer inquiries from start to finish
- Gather information including who is affected, what the deviation is, when it last worked correctly, and how to get in contact with the appropriate people to follow up
Qualifications:
- Preferred Helpdesk experience
- Strong written and verbal interpersonal skills
- Primary understanding of Windows, hardware and network troubleshooting
- Ability to break down processes and provide clear guidance
- Excellent search capabilities
Preference:
- Familiarity with Citrix hosted applications and Active Directory
- Familiarity ServiceNow or other ITSM application
What Martin Marietta Materials employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Martin Marietta
Sourced by ZipRecruiter
Martin Marietta is an American-based company and a leading supplier of building materials - including aggregates, cement, ready mixed concrete and asphalt.
Industry
Coal, metals and minerals mining
Company size
10,000+ Employees
Headquarters location
Raleigh, NC, US
Year founded
1994