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Service Desk Analyst Jobs in Raleigh, NC (NOW HIRING)

krg technology inc

Service Desk L2

Cary, NC

Working knowledge of Microsoft Active Directory and GPO Strong customer service skills. Strong troubleshooting skills. Significant, demonstrated experience with Microsoft Windows operating systems o ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Company Description As an IT services provider, HCL provides custom software development, product ... Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ...

DataStaff, Inc.

Help Desk Specialist

Raleigh, NC · On-site

DataStaff, Inc . is currently seeking a Service Desk Specialist for a long-term contract ... Ability to work independently to analyze customers needs and resolve technical problems; manage ...

Carrington

Mortgage Wire Desk, II Analyst

Raleigh, NC · On-site

$24 - $33.65/hr

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Liaison with external service providers and financial institutions to resolve research requests and ...

Leader Communications Inc

Program Manager

Raleigh, NC · On-site

Position Summary The Program Manager provides executive leadership across Tier 1 Service Desk, Tier ... Operational analytics * Strategic workforce planning * Personnel must possess excellent ...

Victra

System Support Analyst II

Durham, NC · On-site

Provide trusted SME support to the Service Desk regarding issue status and resolution, building ... We are looking for the System Support Analyst to also bring: * Bachelor's degree preferred ...

New

STI

Active Directory Technical Specialist

Raleigh, NC · On-site

... the Service Desk/Accounts Team. This candidate serves as an advanced level resource with ... Ability to work independently to analyze customer's needs and resolve technical problems; manage ...

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All JobsService Desk Analyst JobsService Desk Analyst Jobs in Raleigh, NC

Service Desk Analyst information

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How much do service desk analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for service desk analyst in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What are some common challenges service desk analysts face when handling high volumes of support tickets?

Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.

What is the average salary for a service desk analyst in the US?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like HDI or CompTIA can earn higher salaries. The role typically requires strong customer service skills and knowledge of IT support tools.

What are the key skills and qualifications needed to thrive as a service desk analyst, and why are they important?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.

What is a service desk analyst?

A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.

Is a service desk analyst an entry level job?

A service desk analyst is often considered an entry-level position in IT support, suitable for individuals with basic technical knowledge and strong communication skills. It typically requires familiarity with ticketing systems, troubleshooting hardware and software issues, and may benefit from certifications like CompTIA A+; however, some roles may require prior experience or specific technical skills.

What is the difference between Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Industry UsageBusiness, IT servicesIT support, customer service
Common TasksTroubleshooting, incident management, user supportIssue resolution, basic troubleshooting, ticket logging

Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.

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The top searched job categories for Service Desk Analyst jobs in Raleigh, NC are:

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Service Desk Analyst jobs near you
Infographic showing various Service Desk Analyst job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $48,707 per year, or $23.4 per hour.

Service Desk Technician (Level I / Level II)

Dynamic Solutions Technology LLC

Butner, NC • On-site

Full-time

Re-posted 28 days ago

Job description

Dynamic Solutions Technology, LLC (DST), a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the Butner, NC, location. This is an exempt remote role. Responsibilities Include:Provide first-line technical support for desktops, laptops, 10Zig zero clients, mobile thin clients, and workstation peripherals.Manage user accounts, passwords, permissions, and access requests in accordance with organizational security policies.Troubleshoot hardware, software, operating system, network connectivity, and peripheral device issues.Install, configure, and maintain workstation hardware, software applications, and operating systems.Ensure workstations remain compliant with approved configurations, security baselines, patches, and enterprise standards.Receive and process support requests via telephone, ServiceNow ticketing system, remote support tools, and walk-in inquiries.Diagnose user-reported issues, assign appropriate priorities, and escalate complex incidents to Level II or specialized support teams as required.Track ticket status, document troubleshooting steps, and communicate progress, resolutions, and issues to users and Service Desk management.Create and maintain Knowledge Base articles, troubleshooting guides, checklists, procedures, Service Level Agreements (SLAs), and end-user documentation.Collaborate with development teams to reproduce and validate issues in test environments and support operational configuration management activities.Assist with Windows Operating System deployment, imaging, configuration management, and workstation provisioning.Evaluate user requirements, workflows, and business processes to recommend effective information technology solutions.Provide end-user training and technical guidance to improve system utilization, productivity, and customer satisfactionRequired Experience:2-4 years minimum Help Desk Administrtion experience.Be able to exercise a high degree of discretion when evaluating client's operating systems, hardware configuration, firewalls, security, and network infrastructure.Demonstrate a wide degree of creativity and latitude as expected.Required Education/Training:Bachelors of Science degree in Information Technology or related field; relevant and equivalent experience may be substituted for degree requirement.Certifications: CompTIA A+ certification or higher