ZipRecruiter

Log In

1

Service Desk Analyst Jobs in Raleigh, NC (NOW HIRING)

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Company Description As an IT services provider, HCL provides custom software development, product ... Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Company Description As an IT services provider, HCL provides custom software development, product ... Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ...

NeoGenomics

Service Delivery Specialist, Lead

Durham, NC · On-site

$65 - $90/hr

NeoGenomics is looking for a Lead Laboratory Service Desk Specialist who wants to learn to continue ... Diagnostic and analytical skills for software and general IS application knowledge * Strong ...

TEKsystems

Help Desk Technician

Raleigh, NC · Remote

$20 - $30/hr

Work independently to analyze customer needs and resolve technical issues. * Manage time ... ServiceNow * Customer Service * Ticket Management Qualifications * Demonstrated ability to ...

STI

Active Directory Technical Specialist

Raleigh, NC · On-site

... the Service Desk/Accounts Team. This candidate serves as an advanced level resource with ... Ability to work independently to analyze customer's needs and resolve technical problems; manage ...

STI

desktop support

Raleigh, NC · On-site

Client Services analysts use technical expertise, with understanding of business and user needs, to evaluate IT related incidents and service desk tickets in order to appropriately prioritize and ...

NCSU

OIT Managed Desktop Support Analyst

Raleigh, NC · On-site

$22.50 - $30.50/hr

Major service areas include: * The NC State University IT Help Desk which provides services for OIT and other campus IT service providers. * Managed desktop environments for Windows and Macintosh ...

previous page

Showing results 41-60

All JobsService Desk Analyst JobsService Desk Analyst Jobs in Raleigh, NC

Service Desk Analyst information

See Raleigh, NC salary details

$14

$23

$34

How much do service desk analyst jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for service desk analyst in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What is a service desk analyst?

A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.

What are the key skills and qualifications needed to thrive as a service desk analyst, and why are they important?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.

What are some common challenges service desk analysts face when handling high volumes of support tickets?

Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.

What is the difference between Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Industry UsageBusiness, IT servicesIT support, customer service
Common TasksTroubleshooting, incident management, user supportIssue resolution, basic troubleshooting, ticket logging

Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.

Is a service desk analyst an entry level job?

A service desk analyst is often considered an entry-level position in IT support, suitable for individuals with basic technical knowledge and strong communication skills. It typically requires familiarity with ticketing systems, troubleshooting, and customer service, and may serve as a stepping stone to more advanced IT roles.

What is the average salary for a service desk analyst in the US?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications such as CompTIA A+ or ITIL. Entry-level roles may start lower, while experienced analysts with specialized skills can earn higher salaries.
More about Service Desk Analyst jobs

What are popular job titles related to Service Desk Analyst jobs in Raleigh, NC?

For Service Desk Analyst jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Service Desk Analyst jobs in Raleigh, NC look for?

The top searched job categories for Service Desk Analyst jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Service Desk Analyst jobs?

Cities near Raleigh, NC with the most Service Desk Analyst job openings:

Service Desk Analyst jobs near you
Infographic showing various Service Desk Analyst job openings in Raleigh, NC as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $48,704 per year, or $23.4 per hour.

Level 1 Analyst IT Help Desk

HCL America Inc

Cary, NC • On-site

Full-time

Re-posted 9 hours ago

Job description

Company Description

As an IT services provider, HCL provides custom software development, product engineering and consulting services to Fortune 1000 companies in a variety of industries. HCL is a $6.7 billion IT services company with over 111,092 professionals operating across 31 countries and is growing at 14% YOY in revenues. There are around 10,000 employees in the U.S under the HCL America Inc. branch of HCL.

Job Description

Role: IT Help Desk Support
Location : Cary, NC

Duration: Fulltime/ Perm with HCL America

 Role Summary:

Help Desk Analyst - Responsibilities

  • Accept & registers Service Calls
  • Classify Service Calls according to the specified options
  • Execute 1st attempt to solve the Service Call
  • Refer Service Call to the appropriate Resolution Owner Support Group
  • Tracks the progress of an owned Service Call during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates Service Call records if necessary. (Note: is responsible that the solution is created but is not necessarily responsible for the solution itself).
  • Escalate to the appropriate management level when thresholds are violated.
  • Close Service Call
  • Communication (internally / externally) about Service Calls, e.g., communicates the status of the Service Call directly with the customer or broadcasts to a larger audience as defined per SLA.
  • Report about Service Calls
  • Communicate response times for dispatched tickets to the customers
  • Manage the entire service request process ensuring adherence to SLA
  • Execute service requests such as setting up NT/Outlook accounts as per the SLA
  • Process and send IT reports

Skills

  • Customer-focused
  • 2-6 Years of  IT Support Experience 
  • Thorough knowledge of troubleshooting remote access issues
  • Excellent communication skills, (active listening skills)
  • Able to articulate and speak with clear voice
  • Diplomatic and must have interpersonal skills
  • Able to understand the business's objectives
  • Able to understand and accept that the Customer's issues affect the business and that without the Customer there is no support department and that the Customer is an expert in their own field
  • Must have empathy with end users
  • Team player
  • Professional code of conduct
  • Must have a good understanding of the organization
  • Must have a good understanding of business units within AMD
  • Must have basic technical knowledge of all technology used for the business processes.
  • Able to deal with stress
  • Good writing techniques (English)
  • Good phone techniques (English)

Tech Skills

  • Technical helpdesk or technical call center experience is necessary.
  • Disciplined, systematic problem solving skills required.
  • Hands-on work experience with the following:
  • Windows Operating systems
  • Clients: Windows7, Windows Vista, Windows XP, Windows 2000
  • Servers: Windows 2000, Windows 2003, Windows 2008,
  • Knowledge of Active Directory, Exchange 2003/2007
  • ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
  • User account creation for Active Directory, Exchange Mailboxes, Distribution lists
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
  • MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

         Office O365 and Office 2016

         Windows 10

         Internet browsers (e.g. Explorer, Chrome, Firefox),

         VPN and remote dial-in users

         Support for laptop, desktops, and printers

         PDA and blackberry support

         Others: Adobe Acrobat and other common desktop applications like Winzip, etc

All applicants must have open availability and flexible to work a 24/7 schedule.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply