Service Desk Manager Lead and manage service desk operations to deliver high-quality infrastructure ... Analytical and problem-solving abilities. * Ability to work in high-pressure environments.
Service Desk Manager Lead and manage service desk operations to deliver high-quality infrastructure ... Analytical and problem-solving abilities. * Ability to work in high-pressure environments.
Service Desk Manager
Raleigh, NC · On-site
Position Summary The Service Desk Manager provides executive leadership across Tier 1 Service Desk ... Operational analytics * Strategic workforce planning * Personnel must possess excellent ...
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Service Desk Manager
Raleigh, NC · On-site
Position Summary The Service Desk Manager provides executive leadership across Tier 1 Service Desk ... Operational analytics * Strategic workforce planning * Personnel must possess excellent ...
Service Desk Duration : Contract Location : Cary, NC Working knowledge of Active Directory, Outlook 2010/2013, MS Exchange Working knowledge of VPN solutions as well as RSA SecurID tokens Strong ...
Service Desk Duration : Contract Location : Cary, NC Working knowledge of Active Directory, Outlook 2010/2013, MS Exchange Working knowledge of VPN solutions as well as RSA SecurID tokens Strong ...
AI-Native Service Desk Manager
Raleigh, NC · On-site
$95K - $125K/yr
Run reporting and analytics on desk health, autonomous resolution rate, and trend lines that inform ... in service desk or IT support, with 2+ years managing a team * Strong grounding in ITSM ...
AI-Native Service Desk Manager
Raleigh, NC · On-site
$95K - $125K/yr
Run reporting and analytics on desk health, autonomous resolution rate, and trend lines that inform ... in service desk or IT support, with 2+ years managing a team * Strong grounding in ITSM ...
Service Desk Specialist
Raleigh, NC · On-site
The Service Desk uses technical expertise in the Service Delivery of an Information Technology ... Ability to work independently to analyze customer's needs and resolve technical problems; manage ...
Service Desk Specialist
Raleigh, NC · On-site
The Service Desk uses technical expertise in the Service Delivery of an Information Technology ... Ability to work independently to analyze customer's needs and resolve technical problems; manage ...
Our client has an opening for a Service Desk (739934) This position is up to 6 months, with the ... HDI Support Center Analyst, ITIL v3 Foundation A+ certification highly preferred Highly desired
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Our client has an opening for a Service Desk (739934) This position is up to 6 months, with the ... HDI Support Center Analyst, ITIL v3 Foundation A+ certification highly preferred Highly desired
Application Support Analyst
Raleigh, NC · On-site +1
Job Summary The Service Desk Analyst Level 2 provides technical and application support to internal employees across the organization. This role supports both end-user technology and enterprise ...
Application Support Analyst
Raleigh, NC · On-site +1
Job Summary The Service Desk Analyst Level 2 provides technical and application support to internal employees across the organization. This role supports both end-user technology and enterprise ...
HELP DESK ANALYST
$19 - $26/hr
... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...
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HELP DESK ANALYST
$19 - $26/hr
... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...
Service Desk Team Lead Work Arrangement: On-Site Location: Durham, NC, US, 27710 Personnel Area ... analytical and troubleshooting skills Ability to manage projects, meet deadlines, and adapt to ...
Service Desk Team Lead Work Arrangement: On-Site Location: Durham, NC, US, 27710 Personnel Area ... analytical and troubleshooting skills Ability to manage projects, meet deadlines, and adapt to ...
The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and ... Responsible for researching/analyzing issues/problems and soliciting relevant information from ...
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The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and ... Responsible for researching/analyzing issues/problems and soliciting relevant information from ...
The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and ... Responsible for researching/analyzing issues/problems and soliciting relevant information from ...
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The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and ... Responsible for researching/analyzing issues/problems and soliciting relevant information from ...
HELP DESK ANALYST
Henderson, NC · On-site
$19 - $26/hr
... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...
HELP DESK ANALYST
Henderson, NC · On-site
$19 - $26/hr
... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...
HELP DESK ANALYST
Henderson, NC · On-site
$19 - $26/hr
... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...
HELP DESK ANALYST
Henderson, NC · On-site
$19 - $26/hr
... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...
Due to increased demand on the service desk, contractor is needed to need to maintain and improve ... Responsible for researching/analyzing issues/problems and soliciting relevant information from ...
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Due to increased demand on the service desk, contractor is needed to need to maintain and improve ... Responsible for researching/analyzing issues/problems and soliciting relevant information from ...
Wintellisys, Inc. has joined with a large company in search of a Service Desk Technician. This is a ... Evaluate documented resolutions and analyze trends for ways to prevent future problems. * Field ...
Wintellisys, Inc. has joined with a large company in search of a Service Desk Technician. This is a ... Evaluate documented resolutions and analyze trends for ways to prevent future problems. * Field ...
Be You. The Pratt School of Engineering is seeking a Service Desk Team Lead to join our IT team ... Strong analytical and troubleshooting skills * Ability to manage projects, meet deadlines, and ...
Be You. The Pratt School of Engineering is seeking a Service Desk Team Lead to join our IT team ... Strong analytical and troubleshooting skills * Ability to manage projects, meet deadlines, and ...
Service Desk Team Lead
Durham, NC · On-site
Be You. The Pratt School of Engineering is seeking a Service Desk Team Lead to join our IT team ... Strong analytical and troubleshooting skills * Ability to manage projects, meet deadlines, and ...
Service Desk Team Lead
Durham, NC · On-site
Be You. The Pratt School of Engineering is seeking a Service Desk Team Lead to join our IT team ... Strong analytical and troubleshooting skills * Ability to manage projects, meet deadlines, and ...
Be You. The Pratt School of Engineering is seeking a Service Desk Team Lead to join our IT team ... Strong analytical and troubleshooting skills * Ability to manage projects, meet deadlines, and ...
New
Be You. The Pratt School of Engineering is seeking a Service Desk Team Lead to join our IT team ... Strong analytical and troubleshooting skills * Ability to manage projects, meet deadlines, and ...
New
IT Service Desk Lead This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience researching, analyzing and interpreting automated system problems. Very good oral and ...
IT Service Desk Lead This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience researching, analyzing and interpreting automated system problems. Very good oral and ...
Service Desk L1
$19.25 - $26.25/hr
Eligibility, Knowledge, Skills & Experience • 1-5 years in a Service Desk or in an IT Support role. • Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting ...
Service Desk L1
$19.25 - $26.25/hr
Eligibility, Knowledge, Skills & Experience • 1-5 years in a Service Desk or in an IT Support role. • Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting ...
Service Desk Analyst information
See Raleigh, NC salary details
$14.02 - $15.91
3% of jobs
$15.91 - $17.80
8% of jobs
$19.22 is the 25th percentile. Wages below this are outliers.
$17.80 - $19.69
18% of jobs
$19.69 - $21.58
18% of jobs
The median wage is $21.95 / hr.
$21.58 - $23.47
14% of jobs
$25.26 is the 75th percentile. Wages above this are outliers.
$23.47 - $25.36
15% of jobs
$25.36 - $27.26
9% of jobs
$27.26 - $29.15
6% of jobs
$29.15 - $31.04
3% of jobs
$31.04 - $32.93
3% of jobs
$32.93 - $34.82
2% of jobs
$14
$23
$34
How much do service desk analyst jobs pay per hour?
As of Jun 15, 2026, the average hourly pay for service desk analyst in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.
What jobs in the US pay 300,000 a year?
For a Service Desk Analyst, earning $300,000 annually is uncommon, as this role typically offers lower compensation. High-paying jobs in the US that reach or exceed this level often include executive positions, specialized medical professionals, or senior roles in finance and technology that require extensive experience, advanced skills, and certifications. Most roles with such salaries involve leadership, strategic responsibilities, or highly specialized expertise.
What are some common challenges Service Desk Analysts face when handling high volumes of support tickets?
Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.
Is SOC analyst a high paying job?
A SOC analyst typically earns a competitive salary, especially with experience and relevant certifications like CompTIA Security+ or CISSP. Salaries vary by location and organization but are generally above average for entry-level cybersecurity roles, reflecting the specialized skills required for monitoring and responding to security incidents.
What jobs pay 2000 a day?
Jobs that can pay $2,000 a day typically include specialized roles such as senior consultants, high-level project managers, certain freelance or contract professionals, and some executive positions. These roles often require extensive experience, advanced skills, certifications, or working in high-demand industries like finance, technology, or consulting.
What are the key skills and qualifications needed to thrive as a Service Desk Analyst, and why are they important?
To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.
What does a service desk analyst do?
A service desk analyst provides technical support and assistance to end-users by troubleshooting hardware, software, and network issues. They often use ticketing systems to track and resolve problems, communicate solutions, and may require knowledge of ITIL processes or certifications like CompTIA A+.
What is a Service Desk Analyst?
A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.
What is the difference between Service Desk Analyst vs Help Desk Technician?
| Aspect | Service Desk Analyst | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Corporate IT, enterprise support | Help desk, technical support centers |
| Industry Usage | Business, IT services | IT support, customer service |
| Common Tasks | Troubleshooting, incident management, user support | Issue resolution, basic troubleshooting, ticket logging |
Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.
More about Service Desk Analyst jobs
What are the most commonly searched types of Service Desk Analyst jobs in Raleigh, NC? The most popular types of Service Desk Analyst jobs in Raleigh, NC are:
What are popular job titles related to Service Desk Analyst jobs in Raleigh, NC? For Service Desk Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Desk Analyst jobs in Raleigh, NC look for? The top searched job categories for Service Desk Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Service Desk Analyst jobs? Cities near Raleigh, NC with the most Service Desk Analyst job openings:
Job description
Service Desk Manager
Lead and manage service desk operations to deliver high-quality infrastructure support services. Drive service delivery excellence, team performance, and customer satisfaction in a fast-paced environment. Oversee process implementation, automation, and continuous improvement initiatives.
Requirements/Must Have:
- 7–10 years of overall experience with at least 2+ years in IT operations or team management roles.
- Strong experience in managing service desk or infrastructure support teams.
- Expertise in ITIL processes and service delivery frameworks.
- Strong leadership, decision-making, and team-building skills.
- Experience in SLA management and service performance monitoring.
- Excellent written and verbal communication skills.
- Ability to work in a 24/7 environment with flexible timings.
Responsibilities:
- Deliver managed services and ensure adherence to service delivery standards and processes.
- Build, manage, and develop teams across people, process, and technology domains.
- Maintain strong customer relationships and ensure high levels of satisfaction.
- Monitor and control infrastructure service delivery and ensure compliance with methodologies.
- Drive service expansion and identify transformation opportunities.
- Implement and optimize ITIL processes and automation in service delivery.
- Manage resource utilization, attrition, and team performance.
- Ensure audit readiness and compliance with security standards.
- Conduct regular service and process audits.
- Drive employee engagement, training, and career progression.
- Manage SLA performance and collaborate with technical leads and service owners.
- Ensure continuous service improvement and operational excellence.
Skills:
- Strong people management and leadership skills.
- Process definition and implementation expertise.
- Customer relationship management.
- Analytical and problem-solving abilities.
- Ability to work in high-pressure environments.
Qualification And Education:
- Bachelor’s degree in Engineering, Computer Applications, or related field preferred.
About Cynet Systems
Sourced by ZipRecruiter
Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.
Industry
It services
Company size
501 - 1,000 Employees
Headquarters location
Sterling, VA, US
Year founded
2010