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ASM Research

60 Asm Research Service Desk Analyst Jobs Hiring Near You

ASM Research

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32/hr

Experience in a Service Desk, IT Support, or Help Desk environment. * Strong analytical and ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Service Desk Lead

Oversees, directs, and mentors Service Desk Analysts and team leads; communicates job expectations ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Service Desk Lead

The Service Desk Lead provides supervisory and operational leadership for the company's service ... Performance metrics and reporting Compensation Ranges Compensation ranges for ASM Research ...

ASM Research

Service Desk Shift Supervisor

The supervisor coaches analysts on troubleshooting practices, customer service, and adherence to ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Service Desk Agent

Good problem-solving, analytical, communication, and interpersonal skills with the ability to ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Tier I Service Desk Agent

$17.50 - $22.25/hr

Tier I Service Desk Agents serve as the initial point of contact for customers seeking technical ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Customer Service Lead (SDL Leadership)

Lead daily operations of the service desk, ensuring timely resolution of user issues and adherence ... Strong analytical and reporting skills. Compensation Ranges Compensation ranges for ASM Research ...

ASM Research

Incident Manager

Manassas, VA · On-site

Mentor and provide direction to Service Desk analysts on incident handling and escalation ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Change Manager

Manassas, VA · On-site

Mentor Service Desk analysts and stakeholders on proper change submission and documentation ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Customer Support Lead

Fairfax, VA · On-site

Oversees service desk operations, incident and request management, and user experience initiatives ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

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ASM Research Jobs Information

Do workers at ASM Research get paid breaks?

Yes. Most people get paid breaks.
88% of people say they get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and April 2026.

Does ASM Research pay people when they’re sick?

Yes. Most people get paid when they’re sick.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

At ASM Research, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
67% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.

Is the health insurance from ASM Research affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between April 2025 and May 2026.

Do people get paid time off at ASM Research?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.

Do workers at ASM Research worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

How easy is it to get time off at ASM Research?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and May 2026.

Do ASM Research managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

Do jobs at ASM Research spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

How easy is it to take sick days at ASM Research?

Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research feel treated with respect by their managers?

Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research get to take their breaks without interruption?

Most people get breaks without interruption.
93% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Is it stressful to work at ASM Research?

Some people feel stressed here.
43% of people say they often feel stressed at work.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research enjoy their jobs?

Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research recommend working with their team?

Most people recommend working with their team.
79% of people report that they would recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people get enough training when they start at ASM Research?

Most people got enough training when they started.
77% of people report they got enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people get support to advance at ASM Research?

Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people think ASM Research’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do workers feel well informed about how ASM Research is doing?

Most people feel well informed about how the company is doing.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and April 2026.

What other companies are hiring for Service Desk Analyst jobs?

What are the most popular jobs at Asm Research?

What are the most popular categories at Asm Research?

Infographic showing various Service Desk Analyst job openings at Asm Research in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 81% Physical, and 19% Remote job distribution.

Service Desk Analyst

ASM Research

Arlington, VA • On-site

$23.50 - $32/hr

Full-time

Re-posted 4 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

34th of 226 rated it services

Job description

We are seeking a skilled Help Desk Specialist to join our Service Desk team supporting Platform Operations and Managed Application Services for a federal client. This role provides "Tier 1" technical support, user account administration, troubleshooting assistance, and customer service to ensure efficient and secure operations across the client environment.
You will serve as a primary point of contact for end users, collaborate with internal technical teams, and assist in improving Service Desk processes and documentation. You will also join the Service Desk on-call rotation.
Key Responsibilities
  • Triage, assign, investigate, and resolve user incidents related to Platform Operations and Managed Application Services.
  • Support in-depth troubleshooting sessions with internal teams, Accenture resources, and client stakeholder groups.
  • Perform account creation, updates, password resets, and access provisioning in Active Directory and project ITSM tools.
  • Assist users with VPN connectivity and zScaler login challenges.
  • Document all actions, interactions, and resolutions in the ITSM platform.
  • Route requests and escalate issues to technical teams as needed.
  • Answer customer calls and major incident escalation calls.
  • Develop clear user guides and knowledge articles for internal and client use.
  • Support continuous improvement of Service Desk processes and service quality, including leveraging AI.

Required Qualifications (Aligned to Help Desk Specialist II LCAT)
  • Experience in a Service Desk, IT Support, or Help Desk environment.
  • Strong analytical and customer service skills.
  • Ability to document procedures and create end-user guides.
  • Experience working with cross-functional technical teams.
  • Excellent written and verbal communication skills.
  • Proficiency supporting the following technologies:
    • Windows Active Directory (user administration, group memberships, password resets)
    • ServiceNow or equivalent ITSM platform
    • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, CoPilot)
    • Remote desktop troubleshooting tools
    • Cisco VPN (end-user support)
    • zScaler access and connectivity support

Preferred Qualifications
  • Experience in a federal contracting environment.
  • Familiarity with ITIL or ITSM best practices.
  • Experience producing operational metrics and dashboard reports.
  • Exposure to enterprise security tools and configurations.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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