Position Overview The Customer Service Lead (SDL Leadership) is responsible for overseeing service ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
60 Asm Research Customer Service Jobs Hiring Near You
Position Overview The Customer Service Lead (SDL Leadership) is responsible for overseeing service ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Tier 1 Service Desk Representative
$16.50 - $22.25/hr
Provides support to Customer to research and confirm COD processing status of data such as ... EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex ...
Tier 1 Service Desk Representative
$16.50 - $22.25/hr
Provides support to Customer to research and confirm COD processing status of data such as ... EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex ...
The Customer Service Quality Policy Analyst I administers quality assurance and monitoring programs ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
The Customer Service Quality Policy Analyst I administers quality assurance and monitoring programs ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
The Customer Service Quality Policy Analyst I administers quality assurance and monitoring programs ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
The Customer Service Quality Policy Analyst I administers quality assurance and monitoring programs ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
The ideal candidate will bring customer-service focused professionalism to manage escalations ... Strong customer focus Compensation Ranges Compensation ranges for ASM Research positions vary ...
The ideal candidate will bring customer-service focused professionalism to manage escalations ... Strong customer focus Compensation Ranges Compensation ranges for ASM Research positions vary ...
The ideal candidate will bring customer-service focused professionalism to manage escalations ... Strong customer focus Compensation Ranges Compensation ranges for ASM Research positions vary ...
The ideal candidate will bring customer-service focused professionalism to manage escalations ... Strong customer focus Compensation Ranges Compensation ranges for ASM Research positions vary ...
Customer Support Lead
Fairfax, VA · On-site
Oversees service desk operations, incident and request management, and user experience initiatives ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Customer Support Lead
Fairfax, VA · On-site
Oversees service desk operations, incident and request management, and user experience initiatives ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
The ideal candidate will bring customer-service focused professionalism to manage escalations ... Strong customer focus Compensation Ranges Compensation ranges for ASM Research positions vary ...
The ideal candidate will bring customer-service focused professionalism to manage escalations ... Strong customer focus Compensation Ranges Compensation ranges for ASM Research positions vary ...
Customer Support Lead
Fairfax, VA · On-site
Oversees service desk operations, incident and request management, and user experience initiatives ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Customer Support Lead
Fairfax, VA · On-site
Oversees service desk operations, incident and request management, and user experience initiatives ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
The ideal candidate will bring customer-service focused professionalism to manage escalations ... Strong customer focus Compensation Ranges Compensation ranges for ASM Research positions vary ...
The ideal candidate will bring customer-service focused professionalism to manage escalations ... Strong customer focus Compensation Ranges Compensation ranges for ASM Research positions vary ...
The ideal candidate will bring customer-service focused professionalism to manage escalations ... Strong customer focus Compensation Ranges Compensation ranges for ASM Research positions vary ...
The ideal candidate will bring customer-service focused professionalism to manage escalations ... Strong customer focus Compensation Ranges Compensation ranges for ASM Research positions vary ...
The ideal candidate will bring customer-service focused professionalism to manage escalations ... Strong customer focus Compensation Ranges Compensation ranges for ASM Research positions vary ...
The ideal candidate will bring customer-service focused professionalism to manage escalations ... Strong customer focus Compensation Ranges Compensation ranges for ASM Research positions vary ...
The ideal candidate will bring customer-service focused professionalism to manage escalations ... Strong customer focus Compensation Ranges Compensation ranges for ASM Research positions vary ...
The ideal candidate will bring customer-service focused professionalism to manage escalations ... Strong customer focus Compensation Ranges Compensation ranges for ASM Research positions vary ...
The ideal candidate will bring customer-service focused professionalism to manage escalations ... Strong customer focus Compensation Ranges Compensation ranges for ASM Research positions vary ...
The ideal candidate will bring customer-service focused professionalism to manage escalations ... Strong customer focus Compensation Ranges Compensation ranges for ASM Research positions vary ...
Service Desk Agent Junior
Alexandria, VA · On-site
As the entry point for customers, documents, notifies proper department/desk, escalates as ... Some weekend shift work will be required Compensation Ranges Compensation ranges for ASM Research ...
Service Desk Agent Junior
Alexandria, VA · On-site
As the entry point for customers, documents, notifies proper department/desk, escalates as ... Some weekend shift work will be required Compensation Ranges Compensation ranges for ASM Research ...
Tier I Service Desk Agent
$17.50 - $22.25/hr
Provide first-line support for customers and end-users of the Protective DNS security service ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Tier I Service Desk Agent
$17.50 - $22.25/hr
Provide first-line support for customers and end-users of the Protective DNS security service ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Service Desk Analyst
Arlington, VA · On-site
$23.50 - $32/hr
Answer customer calls and major incident escalation calls. * Develop clear user guides and ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Service Desk Analyst
Arlington, VA · On-site
$23.50 - $32/hr
Answer customer calls and major incident escalation calls. * Develop clear user guides and ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
The supervisor coaches analysts on troubleshooting practices, customer service, and adherence to ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
The supervisor coaches analysts on troubleshooting practices, customer service, and adherence to ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Service Desk Agent
Falls Church, VA · On-site
$18.25 - $23.25/hr
Receives and logs customer problem/request/issues by documenting the problem and updating the ... Ability to work well within a team Compensation Ranges Compensation ranges for ASM Research ...
Service Desk Agent
Falls Church, VA · On-site
$18.25 - $23.25/hr
Receives and logs customer problem/request/issues by documenting the problem and updating the ... Ability to work well within a team Compensation Ranges Compensation ranges for ASM Research ...
Provides support to Customer to research and confirm COD processing status of data such as ... Demonstrates enhanced service skills in identifying core customer issues and providing long-term ...
Provides support to Customer to research and confirm COD processing status of data such as ... Demonstrates enhanced service skills in identifying core customer issues and providing long-term ...
ASM Research Jobs Information
Do workers at ASM Research get paid breaks?
Yes. Most people get paid breaks.
88% of people say they get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and April 2026.
88% of people say they get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and April 2026.
Does ASM Research pay people when they’re sick?
Yes. Most people get paid when they’re sick.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
At ASM Research, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
67% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.
67% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.
Is the health insurance from ASM Research affordable enough for their workers?
Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between April 2025 and May 2026.
83% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between April 2025 and May 2026.
Do people get paid time off at ASM Research?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.
100% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.
Do workers at ASM Research worry about hours?
Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.
How easy is it to get time off at ASM Research?
Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and May 2026.
100% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and May 2026.
Do ASM Research managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.
Do jobs at ASM Research spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.
How easy is it to take sick days at ASM Research?
Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people at ASM Research feel treated with respect by their managers?
Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.
92% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people at ASM Research get to take their breaks without interruption?
Most people get breaks without interruption.
93% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.
93% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.
Is it stressful to work at ASM Research?
Some people feel stressed out here.
43% of people say they often feel stressed out at work.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.
43% of people say they often feel stressed out at work.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people at ASM Research enjoy their jobs?
Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.
82% of people report they enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people at ASM Research recommend working with their team?
Most people recommend working with their team.
79% of people report that they would recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.
79% of people report that they would recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people get enough training when they start at ASM Research?
Most people got enough training when they started.
77% of people report they got enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
77% of people report they got enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people get support to advance at ASM Research?
Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people think ASM Research’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
Do workers feel well informed about how ASM Research is doing?
Most people feel well informed about how the company is doing.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and April 2026.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and April 2026.
What are the most popular job types at Asm Research?
What are the most popular jobs at Asm Research?
What are the most popular categories at Asm Research?
ASM Research rating
8.6
Based on 14 frontline employees who took The Breakroom Quiz
32nd of 224 rated it services
Job description
Position Overview
The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance. This role serves as a key escalation point, drives continuous improvement in service delivery, and ensures alignment with organizational service level objectives.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance. This role serves as a key escalation point, drives continuous improvement in service delivery, and ensures alignment with organizational service level objectives.
Key Responsibilities
- Lead daily operations of the service desk, ensuring timely resolution of user issues and adherence to SLAs.
- Supervise, mentor, and support a team of customer service and technical support staff.
- Act as the primary escalation point for complex or high-priority incidents.
- Monitor performance metrics and implement process improvements to enhance service quality and efficiency.
- Coordinate with IT teams, stakeholders, and leadership to align support services with business needs.
- Develop and maintain documentation, knowledge base articles, and standard operating procedures.
- Conduct performance evaluations and provide coaching to team members.
- Support workforce planning, scheduling, and workload distribution.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 7+ years of experience in IT support or service desk environments.
- 2+ years of leadership or supervisory experience.
- Strong knowledge of service desk tools, ticketing systems, and ITIL practices.
- Excellent problem-solving, communication, and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Secret Security Clearance
Preferred Qualifications
- ITIL certification (Foundation or higher).
- Experience in federal or government contract environments.
- Familiarity with enterprise systems, cloud environments, and cybersecurity best practices.
- Experience implementing service improvement initiatives or process optimization.
- Strong analytical and reporting skills.
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
What ASM Research employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About ASM Research
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Fairfax, VA, US
Year founded
1978