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ASM Research

60 Asm Research Customer Service Jobs Hiring Near You

ASM Research

Customer Service Specialist

San Antonio, TX · On-site

$14.75 - $19.50/hr

Position Overview The Customer Service Specialist I supports customer-facing and back-office ... Relationship building and customer rapport Compensation Ranges Compensation ranges for ASM Research ...

ASM Research

Customer Service Lead (SDL Leadership)

Position Overview The Customer Service Lead (SDL Leadership) is responsible for overseeing service ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Customer Support Lead

Fairfax, VA · On-site

Oversees service desk operations, incident and request management, and user experience initiatives ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Tier I Service Desk Agent

$17.50 - $22.25/hr

Provide first-line support for customers and end-users of the Protective DNS security service ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Service Desk Shift Supervisor

The supervisor coaches analysts on troubleshooting practices, customer service, and adherence to ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Service Desk Agent

Falls Church, VA · On-site

$18.25 - $23.25/hr

Receives and logs customer problem/request/issues by documenting the problem and updating the ... Ability to work well within a team Compensation Ranges Compensation ranges for ASM Research ...

ASM Research

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32/hr

Answer customer calls and major incident escalation calls. * Develop clear user guides and ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Beneficiary Support Specialist I

Performs services focused on customer satisfaction and adherence to established Service Level ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Customer Service and Support Manager 1

Generate weekly and monthly performance reports using telephony and CRM dashboards; escalate issues ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Systems Engineer

Provides support to Customer to research and confirm COD processing status of data such as ... Demonstrates enhanced service skills in identifying core customer issues and providing long-term ...

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All JobsAsm Research Customer Service Jobs

ASM Research Jobs Information

Do workers at ASM Research get paid breaks?

Yes. Most people get paid breaks.
88% of people say they get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and April 2026.

Does ASM Research pay people when they’re sick?

Yes. Most people get paid when they’re sick.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

At ASM Research, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
67% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.

Is the health insurance from ASM Research affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between April 2025 and May 2026.

Do people get paid time off at ASM Research?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.

Do workers at ASM Research worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

How easy is it to get time off at ASM Research?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and May 2026.

Do ASM Research managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

Do jobs at ASM Research spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

How easy is it to take sick days at ASM Research?

Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research feel treated with respect by their managers?

Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research get to take their breaks without interruption?

Most people get breaks without interruption.
93% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Is it stressful to work at ASM Research?

Some people feel stressed out here.
43% of people say they often feel stressed out at work.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research enjoy their jobs?

Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research recommend working with their team?

Most people recommend working with their team.
79% of people report that they would recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people get enough training when they start at ASM Research?

Most people got enough training when they started.
77% of people report they got enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people get support to advance at ASM Research?

Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people think ASM Research’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do workers feel well informed about how ASM Research is doing?

Most people feel well informed about how the company is doing.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and April 2026.
What are the most popular job types at Asm Research?
    What are the most popular jobs at Asm Research?
    What are the most popular categories at Asm Research?
    Infographic showing various Customer Service job openings at Asm Research in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 85% Physical, and 15% Remote job distribution.
    Customer Service Specialist

    Customer Service Specialist

    ASM Research

    San Antonio, TX • On-site

    $14.75 - $19.50/hr

    Temporary

    Posted 7 hours ago

    ASM Research rating

    8.6

    Company rating: 8.6 out of 10

    Based on 14 frontline employees who took The Breakroom Quiz

    30th of 230 rated it services

    Job description

    Position Overview
    The Customer Service Specialist I supports customer-facing and back-office operations that deliver accurate, timely, and courteous service in accordance with established Service Level Agreements (SLAs). This role performs routine inbound and outbound call support, email, web chat, paper processing, and case logging to help customers complete required actions and resolve issues.
    The position focuses on supporting origination and disbursement transactions, researching customer records, resolving batch edits and data issues, and documenting each customer interaction in the required web-based systems. The specialist works in a structured, high-volume environment where consistency, attention to detail, professionalism, and customer satisfaction are critical.
    Key Responsibilities
    • Perform routine inbound and outbound call, email, web chat, and back-office services in accordance with program guidelines and SLAs.
    • Support customers in submitting and processing origination and disbursement transactions, or create and submit transactions on behalf of customers.
    • Assist customers with award origination and disbursement processing, including identifying and resolving related processing issues.
    • Conduct outreach to customers to resolve batch edits and errors, missing documents and signature pages, and data corrections.
    • Provide monitoring support and outreach for batch processing issues, edit code rejects, follow-up items, and other issues as requested.
    • Log new cases and update existing cases for each phone, email, or web chat communication using a web-based agent desktop application.
    • Manually link and unlink award records and promissory or agreement-to-serve notes in accordance with established procedures.
    • Analyze borrower data integrity situations identified by the customer and support resolution of data discrepancies.
    • Research and confirm processing status of data such as promissory notes, batch status, entrance and exit counseling, borrower records, grant recipient records, and borrower-servicer information.
    • Execute all support services in compliance with published processing requirements, program guidelines, and internal quality expectations.

    Required Qualifications
    • High School Diploma or GED.
    • 0-2 years of call center experience, customer service or public relations experience.
    • Ability to successfully adapt and perform during times of high call volume.
    • Ability to provide effective customer service and interact tactfully and courteously with the public.
    • Strong written and verbal communication skills.
    • Strong listening skills with the ability to interpret and clarify information provided by customers.
    • Keen attention to detail and accuracy in documentation and transaction processing.
    • Ability to work well under pressure while maintaining professionalism and service quality.
    • Demonstrated dedication to customer satisfaction and resolving customer concerns.
    • Ability to convey enthusiasm, energy, and sincerity over the phone.
    • Ability to obtain and maintain a Public Trust clearance and investigation.
    • Ability to work onsite at the specified San Antonio, TX location and reside within 90 miles.
    • Availability to work Monday-Friday, 8:00 a.m. to 5:00 p.m. CST, with overtime as needed to clear calls from the queue.

    Preferred Qualifications
    • Prior experience in a high-volume contact center supporting phone, email, chat, and paper-based customer interactions.
    • Experience using web-based agent desktop or case management tools to document and track customer contacts.
    • Experience supporting transaction-based processing environments with batch edits, error resolution, and data correction activities.
    • Exposure to working in a regulated or compliance-driven customer service environment.
    • Demonstrated ability to build rapport quickly and maintain a calm, professional, and service-oriented approach with customers.

    Job Specific Skills
    • Inbound and outbound customer contact handling
    • Service Level Agreement (SLA) adherence
    • Case logging and documentation in web-based tools
    • Transaction and disbursement support
    • Batch edit and exception resolution
    • Data integrity review and issue research
    • Web chat and email customer support
    • High-volume call handling and queue management
    • Customer communication and active listening
    • Relationship building and customer rapport

    Compensation Ranges
    Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
    EEO Requirements
    It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
    All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
    Physical Requirements
    The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
    Disclaimer
    The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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