ZipRecruiter

Log In

ASM Research
ASM Research

60 Asm Research Customer Service Jobs Hiring Near You

ASM Research

Beneficiary Support Specialist I

Performs services focused on customer satisfaction and adherence to established Service Level ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Service Desk Lead

... focus on customer satisfaction and operational excellence. Key Responsibilities * Provide ... Performance metrics and reporting Compensation Ranges Compensation ranges for ASM Research ...

ASM Research

Service Desk Agent

Position Overview The Customer Service Representative, Junior provides entry-level, first-line ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Service Desk Program Manager

Arlington, VA · On-site

Understanding of project management practices, customer support models, and service quality management. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Service Desk Program Manager

Arlington, VA · On-site

Understanding of project management practices, customer support models, and service quality management. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Hosting Services Lead

Arlington, VA · On-site

... customers' external to the organization through planning, technical leadership, and project ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Hosting Services Lead

Arlington, VA · On-site

... customers' external to the organization through planning, technical leadership, and project ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

New

ASM Research

Application Developer (ServiceNow Developer)

$55.25 - $76/hr

... on Customer Service Management (CSM) and Service Portals in an agile environment. This role ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

ER&R Support Center Analyst

Most of a Support Analyst's work consists of customer service, email communication, phone ... Good written and oral communication skills Compensation Ranges Compensation ranges for ASM Research ...

ASM Research

Call Center Supervisor

Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

previous pagenext page

Showing results 21-40

All JobsAsm Research Customer Service Jobs

ASM Research Jobs Information

Do workers at ASM Research get paid breaks?

Yes. Most people get paid breaks.
88% of people say they get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and April 2026.

Does ASM Research pay people when they’re sick?

Yes. Most people get paid when they’re sick.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

At ASM Research, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
67% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.

Is the health insurance from ASM Research affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between April 2025 and May 2026.

Do people get paid time off at ASM Research?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.

Do workers at ASM Research worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

How easy is it to get time off at ASM Research?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and May 2026.

Do ASM Research managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

Do jobs at ASM Research spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

How easy is it to take sick days at ASM Research?

Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research feel treated with respect by their managers?

Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research get to take their breaks without interruption?

Most people get breaks without interruption.
93% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Is it stressful to work at ASM Research?

Some people feel stressed out here.
43% of people say they often feel stressed out at work.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research enjoy their jobs?

Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research recommend working with their team?

Most people recommend working with their team.
79% of people report that they would recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people get enough training when they start at ASM Research?

Most people got enough training when they started.
77% of people report they got enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people get support to advance at ASM Research?

Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people think ASM Research’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do workers feel well informed about how ASM Research is doing?

Most people feel well informed about how the company is doing.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and April 2026.

What are the most popular job types at Asm Research?

    What are the most popular jobs at Asm Research?

    What are the most popular categories at Asm Research?

    Infographic showing various Customer Service job openings at Asm Research in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 85% Physical, and 15% Remote job distribution.

    Beneficiary Support Specialist I

    ASM Research

    Remote

    Full-time

    Re-posted 8 days ago

    ASM Research rating

    8.6

    Company rating: 8.6 out of 10

    Based on 14 frontline employees who took The Breakroom Quiz

    32nd of 224 rated it services

    Job description

    Serves as a frontline representative assisting individuals who receive disability benefits under Supplemental Security Income (SSI) or Social Security Disability Insurance (SSDI). Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs). Provides clear, empathetic, and accurate information about the Social Security Administration's Ticket to Work Program, helping beneficiaries understand employment support, program eligibility, available resources, and participation options. Completes daily routine tasks and responsibilities to support the Customer Service department or programs.
    • Answer inbound calls and provide accurate information about Ticket to Work eligibility, program guidelines, and participation requirements.
    • Assess each caller's situation to determine next steps and appropriate referrals.
    • Explain baseline benefits concepts, including how employment may affect disability benefits.
    • Assist callers with routine processing questions and identify when to escalate issues.
    • Document and report complaints or concerns regarding service providers using established procedures.
    • Supports routine inbound and outbound call support to assist caller/customer in accordance with service-level requirements.
    • Provides monitoring support and outreach for issue follow up and resolution as requested.
    • Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer.
    • Provide referrals to national and local resources.
    • Retrieve, input, and update customer records using internal databases and tracking systems.
    • Maintain complete and accurate documentation of all inquiries, referrals, and follow-up actions.
    • Log new cases and update existing cases for phone, email, and chat interactions.
    • Verify beneficiary account information and ensure proper data integrity.

    Minimum Qualifications
    • High School Diploma or GED
    • 1-2 years of Call center experience. 1-2 years of customer service or public relations experience.
    • Proven customer service, call center, or related service experience.

    Other Job Specific Skills
    • Available to work during the core call center hours of 8:00 am - 8:00 pm EST, Monday - Friday.
    • Ability to successfully adapt and perform during times of high call volume.
    • Ability to provide effective customer service and deal tactfully and courteously with the public.
    • Strong written and verbal communication skills.
    • Strong listening ability to interpret and clarify information being provided by customers.
    • Strong commitment to providing quality service.
    • Ability to foster a good working relationship and rapport with customers.
    • Keen attention to detail and accuracy.
    • Ability to work well under pressure.
    • Unwavering dedication to customer satisfaction and resolving customer concerns.
    • Ability to convey enthusiasm, energy and sincerity over the phone.
    • Ability to obtain and maintain a Public Trust clearance (as applicable).
    • Ability to work onsite if required and meet schedule expectations, including overtime when needed.

    Compensation Ranges
    Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
    EEO Requirements
    It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
    All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
    Physical Requirements
    The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
    Disclaimer
    The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

    What ASM Research employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Apply