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ASM Research

60 Asm Research Customer Service Jobs Hiring Near You

ASM Research

Tier 1 Agent (Shift 1)

Arlington, VA · On-site

$21.50 - $28.50/hr

This role supports a growing service desk operation and is responsible for customer-facing incident ... Incident and problem management experience Compensation Ranges Compensation ranges for ASM Research ...

ASM Research

Service Desk Agent II

$17.50 - $22.25/hr

Position Overview The Customer Service Representative provides first-level technical support for ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Service Desk Manager

Familiarity with secure email (S/MIME) and authentication integrations with cloud services. Core ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

IT Support Specialist I - Night

Strong customer service skills. * Experience with cloud infrastructure, digital workspace, and storage technology a plus. Compensation Ranges Compensation ranges for ASM Research positions vary ...

ASM Research

SOC Analyst

San Antonio, TX · On-site

Exceptional customer service skills. * Experience preferred with cloud infrastructure, digital workspace, and storage technology Compensation Ranges Compensation ranges for ASM Research positions ...

ASM Research

IT Support Specialist I

San Antonio, TX · On-site

Strong customer service skills. * Experience with cloud infrastructure, digital workspace, and storage technology a plus. Compensation Ranges Compensation ranges for ASM Research positions vary ...

ASM Research

IT Support Specialist I

San Antonio, TX · On-site

Strong customer service skills. * Experience with cloud infrastructure, digital workspace, and storage technology a plus. Compensation Ranges Compensation ranges for ASM Research positions vary ...

ASM Research

IT Support Specialist I

Fairfax, VA · On-site

Strong customer service skills. * Experience with cloud infrastructure, digital workspace, and storage technology a plus. Compensation Ranges Compensation ranges for ASM Research positions vary ...

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ASM Research Jobs Information

Do workers at ASM Research get paid breaks?

Yes. Most people get paid breaks.
88% of people say they get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and April 2026.

Does ASM Research pay people when they’re sick?

Yes. Most people get paid when they’re sick.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

At ASM Research, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
67% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.

Is the health insurance from ASM Research affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between April 2025 and May 2026.

Do people get paid time off at ASM Research?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.

Do workers at ASM Research worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

How easy is it to get time off at ASM Research?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and May 2026.

Do ASM Research managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

Do jobs at ASM Research spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

How easy is it to take sick days at ASM Research?

Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research feel treated with respect by their managers?

Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research get to take their breaks without interruption?

Most people get breaks without interruption.
93% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Is it stressful to work at ASM Research?

Some people feel stressed out here.
43% of people say they often feel stressed out at work.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research enjoy their jobs?

Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research recommend working with their team?

Most people recommend working with their team.
79% of people report that they would recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people get enough training when they start at ASM Research?

Most people got enough training when they started.
77% of people report they got enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people get support to advance at ASM Research?

Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people think ASM Research’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do workers feel well informed about how ASM Research is doing?

Most people feel well informed about how the company is doing.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and April 2026.

What are the most popular job types at Asm Research?

    What are the most popular jobs at Asm Research?

    What are the most popular categories at Asm Research?

    Infographic showing various Customer Service job openings at Asm Research in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 85% Physical, and 15% Remote job distribution.

    Data Operations Customer Support Specialist Senior

    ASM Research

    Fairfax, VA • On-site

    Other

    Posted 19 days ago

    ASM Research rating

    8.6

    Company rating: 8.6 out of 10

    Based on 14 frontline employees who took The Breakroom Quiz

    32nd of 224 rated it services

    Job description

    The Data Operations Customer Support Specialist Senior delivers frontline and escalated technical support for data access, quality, and availability issues within a mission-critical federal data environment. This role diagnoses complex data-related problems, coordinates with data engineering teams, and manages customer tickets through resolution while adhering to strict data security and handling policies. The specialist builds and maintains knowledge base content, trains end users on data platform utilization, and drives continuous improvement by identifying patterns in support requests and implementing proactive monitoring.
    Key Responsibilities
    • Respond to and resolve customer tickets related to data services, diagnosing complex data access, quality, and availability issues and coordinating with data engineering and technical teams for resolution.
    • Log, triage, and escalate data service incidents within defined SLAs using ticketing and ITSM platforms such as ServiceNow, Zendesk, or Jira Service Management.
    • Develop and maintain knowledge base articles and support documentation for recurring data access, quality, and availability issues, and train end users on data platform utilization and self-service tools.
    • Monitor data service health and performance, track and report on support metrics and customer satisfaction, and identify patterns in support requests to drive proactive process improvements.
    • Participate in change management processes for data services, communicating planned maintenance and service disruptions to users in coordination with data engineering teams.
    • Query, validate, and troubleshoot structured data issues across enterprise data platforms using SQL, escalating complex, multi-system problems to technical teams as needed.
    • Establish support procedures and escalation paths, and implement proactive monitoring to identify potential issues before they impact users.
    • Maintain awareness of the evolving data platform roadmap to ensure readiness in supporting new features and enhancements within a highly regulated environment.

    Required Qualifications
    • Bachelor's degree in a related field or equivalent relevant experience, consistent with the Business Systems Analyst III standard job title.
    • Typically 5-8 years of relevant data operations or technical support experience, consistent with a senior-level designation.
    • Proficiency in ticketing and ITSM platforms (e.g., ServiceNow, Zendesk, Jira Service Management) for logging, triaging, and escalating incidents within defined SLAs.
    • Working knowledge of SQL for querying, validating, and troubleshooting structured data issues across enterprise data platforms.
    • Understanding of data security policies, access controls, and handling procedures appropriate for a highly regulated federal environment.
    • Must have a current Secret clearance and U.S. citizenship, as required for this position.
    • Must meet DoD 8140 compliance requirements for IAT-II such as Security+ certification.

    Preferred Qualifications
    • ITIL v4 Foundation certification.
    • Experience with cloud data platforms (AWS, Azure, or Google Cloud Platform).
    • Active Secret clearance with prior experience supporting federal government data systems.
    • Familiarity with change management frameworks (e.g., ITIL) for coordinating planned maintenance and platform updates.

    Compensation Ranges
    Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
    EEO Requirements
    It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
    All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
    Physical Requirements
    The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
    Disclaimer
    The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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