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ASM Research

60 Asm Research Customer Service Jobs Hiring Near You

ASM Research

Service Desk Lead

Lorton, VA · On-site

Monitor and support Tier 0 (self-service/chatbot) deflection effectiveness for internal users ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Service Desk Manager

Lorton, VA · On-site

Position Summary The Service Desk Manager manages the day-to-day operations and staff of the ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Storage Administrator

Alexandria, VA · On-site

Exceptional customer service skills. * Experience with cloud infrastructure, digital workspace and storage technology. Compensation Ranges Compensation ranges for ASM Research positions vary ...

ASM Research

Quality Specialist III

San Antonio, TX · On-site

Identifies trends in service and provides that data to the training team to enhance current ... the Customer system. Compensation Ranges Compensation ranges for ASM Research positions vary ...

ASM Research

Delivery Technology Lead

Fairfax, VA · On-site

... customer experience technologies, application modernization, artificial intelligence, automation ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

SOC Analyst

San Antonio, TX · On-site

Exceptional customer service skills. * Experience preferred with cloud infrastructure, digital workspace, and storage technology Compensation Ranges Compensation ranges for ASM Research positions ...

ASM Research

Help Desk Lead I - Night

San Antonio, TX · On-site

Ensures Service Level Agreements (SLAs) are met. Addresses customer inquiries via phone and/or ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

IT Support Specialist I - Night

Strong customer service skills. * Experience with cloud infrastructure, digital workspace, and storage technology a plus. Compensation Ranges Compensation ranges for ASM Research positions vary ...

ASM Research

Service Desk Manager

Familiarity with secure email (S/MIME) and authentication integrations with cloud services. Core ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

NOC Lead

Lead Network Operations Center activities and services * Manage NOC processes, workflows, and ... Multi-site operations coordination Compensation Ranges Compensation ranges for ASM Research ...

ASM Research

Configuration Analyst

Lorton, VA · On-site

Comfortable in an environment with evolving/unstable requirements; customer-service oriented and self-motivated. Compensation Ranges Compensation ranges for ASM Research positions vary depending on ...

ASM Research

Ping Identity Administrator

Ability to consistently meet and exceed expectations and incorporate customer service into all ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Field Office Technician

$20.25 - $27.75/hr

... services, and evaluation of customer satisfaction. * Actively looks for ways to help people in the most efficient manner. Compensation Ranges Compensation ranges for ASM Research positions vary ...

ASM Research

Help Desk Agent - Swing Shift

San Antonio, TX · On-site

$14.75 - $18.75/hr

Provide world-class support through customer tickets, ensuring timely and accurate resolutions ... for ASM Research positions vary depending on multiple factors; including but not limited to ...

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Showing results 41-60

All JobsAsm Research Customer Service Jobs

ASM Research Jobs Information

Do workers at ASM Research get paid breaks?

Yes. Most people get paid breaks.
88% of people say they get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and April 2026.

Does ASM Research pay people when they’re sick?

Yes. Most people get paid when they’re sick.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

At ASM Research, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
67% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.

Is the health insurance from ASM Research affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between April 2025 and May 2026.

Do people get paid time off at ASM Research?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.

Do workers at ASM Research worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

How easy is it to get time off at ASM Research?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and May 2026.

Do ASM Research managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

Do jobs at ASM Research spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

How easy is it to take sick days at ASM Research?

Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research feel treated with respect by their managers?

Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research get to take their breaks without interruption?

Most people get breaks without interruption.
93% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Is it stressful to work at ASM Research?

Some people feel stressed here.
43% of people say they often feel stressed at work.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research enjoy their jobs?

Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research recommend working with their team?

Most people recommend working with their team.
79% of people report that they would recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people get enough training when they start at ASM Research?

Most people got enough training when they started.
77% of people report they got enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people get support to advance at ASM Research?

Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people think ASM Research’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do workers feel well informed about how ASM Research is doing?

Most people feel well informed about how the company is doing.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and April 2026.

What are the most popular job types at Asm Research?

    What are the most popular jobs at Asm Research?

    What are the most popular categories at Asm Research?

    Infographic showing various Customer Service job openings at Asm Research in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 81% Physical, and 19% Remote job distribution.

    Service Desk Lead

    ASM Research

    Lorton, VA • On-site

    Full-time

    Posted 5 days ago

    ASM Research rating

    8.6

    Company rating: 8.6 out of 10

    Based on 14 frontline employees who took The Breakroom Quiz

    33rd of 226 rated it services

    Job description

    The Help Desk Lead oversees the daily operations of the internal IT Help Desk, ensuring timely, high-quality technical support for employees. This role combines hands-on troubleshooting with team leadership - supervising help desk analysts, managing ticket workflows, and driving continuous improvement in service delivery.
    Key Responsibilities
    • Supervise, schedule, and mentor Help Desk Analysts/Technicians, providing coaching and performance feedback.
    • Serve as the escalation point for complex technical issues that front-line staff cannot resolve.
    • Monitor ticket queues to ensure SLAs are met; reassign or prioritize tickets as needed.
    • Develop, document, and enforce Help Desk policies, procedures, and knowledge base articles.
    • Track and report on key metrics (ticket volume, resolution time, CSAT, first-call resolution).
    • Monitor and support Tier 0 (self-service/chatbot) deflection effectiveness for internal users.
    • Coordinate shift handoff with both the day shift lead/manager and the overnight/weekend team to maintain continuous ticket ownership across shift transitions.
    • Manage onboarding/offboarding IT processes (account provisioning, equipment setup, access requests).
    • Coordinate with other IT teams (Network, Security, Systems) on incident and problem management.
    • Identify recurring issues and drive root-cause analysis and permanent fixes.
    • Administer and support ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk).
    • Assist in training new hires on tools, systems, and support standards.
    • Participate in IT projects (system rollouts, software deployments, hardware refreshes).
    • Ensure compliance with security policies (password resets, access control, data handling).

    Required Qualifications
    • Bachelors Degree, or Associate degree +2 years relevant experience, or 4 years relevant experience.
    • Secret Security Clearance
    • 4-7 years of experience.
    • Experience with ticketing systems and ITSM best practices.
    • Excellent troubleshooting skills across hardware, software, and network-level issues.
    • Strong written and verbal communication skills; ability to explain technical issues to non-technical staff.
    • Demonstrated ability to lead, coach, and motivate a team.

    Preferred Qualifications
    • ITIL Foundation certification.
    • CompTIA A+, Network+, or Security+ certification.
    • Familiarity with scripting/automation for routine tasks (PowerShell, etc.).

    Compensation Ranges
    Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
    EEO Requirements
    It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
    All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
    Physical Requirements
    The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
    Disclaimer
    The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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