Bachelor's degree in Business, Information Technology, Operations Management, or a related field ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
60 Asm Research It Operations Manager Jobs Hiring Near You
Bachelor's degree in Business, Information Technology, Operations Management, or a related field ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Service Desk Operations Leadership * ITIL & IT Service Management Processes * Technical ... Performance metrics and reporting Compensation Ranges Compensation ranges for ASM Research ...
Service Desk Operations Leadership * ITIL & IT Service Management Processes * Technical ... Performance metrics and reporting Compensation Ranges Compensation ranges for ASM Research ...
... IT operations and compliance Job Specific Skills * Network Operations Center Management * Service ... Multi-site operations coordination Compensation Ranges Compensation ranges for ASM Research ...
... IT operations and compliance Job Specific Skills * Network Operations Center Management * Service ... Multi-site operations coordination Compensation Ranges Compensation ranges for ASM Research ...
Collaborate with IT, operations, and risk teams to align monitoring and response activities with ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Collaborate with IT, operations, and risk teams to align monitoring and response activities with ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
... IT operations, service desk, incident coordination, or related IT service management roles in ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
... IT operations, service desk, incident coordination, or related IT service management roles in ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
... IT operations roles, including direct work with incident and problem management tools ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
... IT operations roles, including direct work with incident and problem management tools ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
... compliant IT service delivery. Key Responsibilities * Lead day-to-day CMDB operations by ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
... compliant IT service delivery. Key Responsibilities * Lead day-to-day CMDB operations by ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
... IT operations roles. * Strong understanding of problem management principles, frameworks, and best ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
... IT operations roles. * Strong understanding of problem management principles, frameworks, and best ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
... in incident management, incident response, or related IT operations roles with direct ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
... in incident management, incident response, or related IT operations roles with direct ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
... information. Accenture Federal Services with our partners, including ASM Research, our subsidiary ... cleared technologists, infrastructure operations, developers, analysts, system and desktop ...
... information. Accenture Federal Services with our partners, including ASM Research, our subsidiary ... cleared technologists, infrastructure operations, developers, analysts, system and desktop ...
The Junior System Administrator supports the daily operation and maintenance of enterprise IT ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
The Junior System Administrator supports the daily operation and maintenance of enterprise IT ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
The Junior System Administrator supports the daily operation and maintenance of enterprise IT ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
The Junior System Administrator supports the daily operation and maintenance of enterprise IT ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ... management decisions. We affirm our commitment to these fundamental policies. All recruiting ...
Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ... management decisions. We affirm our commitment to these fundamental policies. All recruiting ...
The Intune / Mobile Device Management Administrator will provide Tier III IT operations support ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
The Intune / Mobile Device Management Administrator will provide Tier III IT operations support ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Partner with vulnerability management, security operations, and network/server teams to integrate ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Partner with vulnerability management, security operations, and network/server teams to integrate ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Integrate SLO management into end-to-end IT service management lifecycle activities using ITIL ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Integrate SLO management into end-to-end IT service management lifecycle activities using ITIL ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
... IT operations, or closely related resilience functions within complex IT environments ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
... IT operations, or closely related resilience functions within complex IT environments ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Integrate SLO management into end-to-end IT service management lifecycle activities using ITIL ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Integrate SLO management into end-to-end IT service management lifecycle activities using ITIL ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
... IT operations, service management, asset management, or configuration management supporting ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
... IT operations, service management, asset management, or configuration management supporting ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Sys Admin - Patching / SCCM
Oak Ridge, TN · On-site
... IT operations support across the Office of Information Management (OIM) and SC mission systems ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Sys Admin - Patching / SCCM
Oak Ridge, TN · On-site
... IT operations support across the Office of Information Management (OIM) and SC mission systems ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
ASM Research Jobs Information
Do workers at ASM Research get paid breaks?
Yes. Most people get paid breaks.
88% of people say they get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and April 2026.
88% of people say they get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and April 2026.
Does ASM Research pay people when they’re sick?
Yes. Most people get paid when they’re sick.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
At ASM Research, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
67% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.
67% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.
Is the health insurance from ASM Research affordable enough for their workers?
Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between April 2025 and May 2026.
83% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between April 2025 and May 2026.
Do people get paid time off at ASM Research?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.
100% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.
Do workers at ASM Research worry about hours?
Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.
How easy is it to get time off at ASM Research?
Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and May 2026.
100% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and May 2026.
Do ASM Research managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.
Do jobs at ASM Research spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.
How easy is it to take sick days at ASM Research?
Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people at ASM Research feel treated with respect by their managers?
Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.
92% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people at ASM Research get to take their breaks without interruption?
Most people get breaks without interruption.
93% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.
93% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.
Is it stressful to work at ASM Research?
Some people feel stressed here.
43% of people say they often feel stressed at work.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.
43% of people say they often feel stressed at work.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people at ASM Research enjoy their jobs?
Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.
82% of people report they enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people at ASM Research recommend working with their team?
Most people recommend working with their team.
79% of people report that they would recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.
79% of people report that they would recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people get enough training when they start at ASM Research?
Most people got enough training when they started.
77% of people report they got enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
77% of people report they got enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people get support to advance at ASM Research?
Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people think ASM Research’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
Do workers feel well informed about how ASM Research is doing?
Most people feel well informed about how the company is doing.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and April 2026.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and April 2026.
What other companies are hiring for It Operations Manager jobs?
What are the most popular jobs at Asm Research?
What are the most popular categories at Asm Research?
ASM Research rating
8.6
Based on 14 frontline employees who took The Breakroom Quiz
33rd of 226 rated it services
Job description
Position Overview
The Operations Manager - DDLC Support leads day-to-day delivery operations for DDLC task areas, ensuring consistent, high-quality execution across multiple workstreams and locations in alignment with client requirements and contract objectives. This role plans, directs, and coordinates operational activities, manages scope, schedule, cost, quality, and risks, and partners closely with IT, logistics, security, and other stakeholders to optimize processes and drive continuous improvement. The manager oversees a dispersed workforce and subcontractors, manages frequent procurement of materials and equipment, and ensures adherence to corporate policies, Federal contracting standards, and performance metrics across all assigned DDLC efforts.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
The Operations Manager - DDLC Support leads day-to-day delivery operations for DDLC task areas, ensuring consistent, high-quality execution across multiple workstreams and locations in alignment with client requirements and contract objectives. This role plans, directs, and coordinates operational activities, manages scope, schedule, cost, quality, and risks, and partners closely with IT, logistics, security, and other stakeholders to optimize processes and drive continuous improvement. The manager oversees a dispersed workforce and subcontractors, manages frequent procurement of materials and equipment, and ensures adherence to corporate policies, Federal contracting standards, and performance metrics across all assigned DDLC efforts.
Key Responsibilities
- Lead day-to-day operations for DDLC task areas, ensuring services are delivered on time, within budget, and in accordance with contract, quality, and performance standards across multiple places of performance.
- Plan, direct, and coordinate project and program activities, including work planning, staffing, task assignments, and resource allocation to meet operational goals and Service Level Agreements (SLAs).
- Oversee cost, schedule, and performance baselines for assigned DDLC work, including budget management, forecasting, reporting, and variance analysis to leadership and the client.
- Coordinate closely with IT, logistics, security, facilities, and other enabling teams to ensure infrastructure, tools, and support services are in place for seamless operations and continuous service improvement.
- Manage subcontractor performance, including onboarding, scope definition, deliverable tracking, quality oversight, and issue escalation and resolution as needed.
- Implement and champion standardized operational processes, documentation, and metrics that align with CMMI Level 3, Agile best practices, and the company's delivery operations and service management frameworks.
- Monitor operational risks and issues, lead root-cause analysis and corrective actions, and maintain risk, issue, and action logs for leadership and client visibility.
- Develop, maintain, and present operational reports and dashboards such as volume, throughput, SLA attainment, quality, and workforce utilization to internal leadership and external stakeholders.
- Provide people leadership to a dispersed team, including performance management, coaching, workforce planning, and fostering a culture of accountability, customer focus, and continuous improvement.
- Ensure compliance with corporate policies, information security requirements, and client-specific governance, including support for audits, inspections, and reviews.
Required Qualifications
- Bachelor's degree in Business, Information Technology, Operations Management, or a related field, or equivalent relevant experience.
- At least 8 years of recent, relevant experience planning, directing, coordinating, and managing IT or operations projects/programs of similar scope and complexity, including multi-site or worldwide delivery with a dispersed workforce.
- Demonstrated experience managing cost, schedule, and performance for Federal government contracts or large enterprise programs, including budgeting, forecasting, and reporting responsibilities.
- Proven experience managing subcontractors and vendor relationships, including contract compliance, delivery oversight, and issue resolution.
- Active Project Management Institute certification as either a Project Management Professional (PMP) or Program Management Professional (PgMP).
- Strong leadership, communication, and stakeholder management skills, with the ability to coordinate across IT, logistics, security, and other functional areas to achieve operational outcomes.
- Candidates must possess a current secret security clearance and reside in the United States.
Preferred Qualifications
- Experience leading operations in an enterprise or Federal environment that uses CMMI Level 3 processes and Agile/DevOps practices for IT and service delivery.
- Prior experience managing programs that include call center, telephony, cloud/IT infrastructure sustainment, cyber security, and/or software application sustainment workstreams.
- Familiarity with ITIL-aligned service management, workforce management, and performance measurement practices such as SLAs, KPIs, and OLAs within managed services or delivery operations.
- Experience working within or alongside large Federal contractors or shared-services delivery centers, including coordination across multiple contracts, tasks, and stakeholders.
- Advanced skills in developing and presenting operational metrics and executive-level briefings, including the use of standardized reports and dashboards to communicate performance, risks, and improvement initiatives.
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
What ASM Research employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About ASM Research
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Fairfax, VA, US
Year founded
1978