... in IT operations, service desk, or infrastructure support teams, including performance management and staff development. Compensation Ranges Compensation ranges for ASM Research positions vary ...
60 Asm Research It Operations Manager Jobs Hiring Near You
... in IT operations, service desk, or infrastructure support teams, including performance management and staff development. Compensation Ranges Compensation ranges for ASM Research positions vary ...
Bachelor's degree in Business, Information Technology, Operations Management, or a related field ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Bachelor's degree in Business, Information Technology, Operations Management, or a related field ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Asset Manager
Washington, DC · On-site
... IT Operations Management (ITOM) platforms. This role will focus on improving data accuracy ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Asset Manager
Washington, DC · On-site
... IT Operations Management (ITOM) platforms. This role will focus on improving data accuracy ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Service Desk Operations Leadership * ITIL & IT Service Management Processes * Technical ... Performance metrics and reporting Compensation Ranges Compensation ranges for ASM Research ...
Service Desk Operations Leadership * ITIL & IT Service Management Processes * Technical ... Performance metrics and reporting Compensation Ranges Compensation ranges for ASM Research ...
... IT operations and compliance Job Specific Skills * Network Operations Center Management * Service ... Multi-site operations coordination Compensation Ranges Compensation ranges for ASM Research ...
... IT operations and compliance Job Specific Skills * Network Operations Center Management * Service ... Multi-site operations coordination Compensation Ranges Compensation ranges for ASM Research ...
... IT operations, service desk, incident coordination, or related IT service management roles in ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
... IT operations, service desk, incident coordination, or related IT service management roles in ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Collaborate with IT, operations, and risk teams to align monitoring and response activities with ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Collaborate with IT, operations, and risk teams to align monitoring and response activities with ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
The Service Management Operations Lead oversees day-to-day IT service management operations ... Operational metrics & reporting Compensation Ranges Compensation ranges for ASM Research positions ...
The Service Management Operations Lead oversees day-to-day IT service management operations ... Operational metrics & reporting Compensation Ranges Compensation ranges for ASM Research positions ...
... IT operations roles, including direct work with incident and problem management tools ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
... IT operations roles, including direct work with incident and problem management tools ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
... compliant IT service delivery. Key Responsibilities * Lead day-to-day CMDB operations by ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
... compliant IT service delivery. Key Responsibilities * Lead day-to-day CMDB operations by ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
... in incident management, incident response, or related IT operations roles with direct ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
... in incident management, incident response, or related IT operations roles with direct ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
The Junior System Administrator supports the daily operation and maintenance of enterprise IT ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
The Junior System Administrator supports the daily operation and maintenance of enterprise IT ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
IT Support Specialist I
San Antonio, TX · On-site
Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ... management decisions. We affirm our commitment to these fundamental policies. All recruiting ...
IT Support Specialist I
San Antonio, TX · On-site
Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ... management decisions. We affirm our commitment to these fundamental policies. All recruiting ...
IT Support Specialist I
Fairfax, VA · On-site
Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ... management decisions. We affirm our commitment to these fundamental policies. All recruiting ...
IT Support Specialist I
Fairfax, VA · On-site
Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ... management decisions. We affirm our commitment to these fundamental policies. All recruiting ...
Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ... management decisions. We affirm our commitment to these fundamental policies. All recruiting ...
Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ... management decisions. We affirm our commitment to these fundamental policies. All recruiting ...
The Junior System Administrator supports the daily operation and maintenance of enterprise IT ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
The Junior System Administrator supports the daily operation and maintenance of enterprise IT ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Partner with vulnerability management, security operations, and network/server teams to integrate ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Partner with vulnerability management, security operations, and network/server teams to integrate ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Integrate SLO management into end-to-end IT service management lifecycle activities using ITIL ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Integrate SLO management into end-to-end IT service management lifecycle activities using ITIL ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Integrate SLO management into end-to-end IT service management lifecycle activities using ITIL ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Integrate SLO management into end-to-end IT service management lifecycle activities using ITIL ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
... IT operations, or closely related resilience functions within complex IT environments ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
... IT operations, or closely related resilience functions within complex IT environments ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
ASM Research Jobs Information
Do workers at ASM Research get paid breaks?
Yes. Most people get paid breaks.
88% of people say they get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and April 2026.
88% of people say they get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and April 2026.
Does ASM Research pay people when they’re sick?
Yes. Most people get paid when they’re sick.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
At ASM Research, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
67% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.
67% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.
Is the health insurance from ASM Research affordable enough for their workers?
Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between April 2025 and May 2026.
83% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between April 2025 and May 2026.
Do people get paid time off at ASM Research?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.
100% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.
Do workers at ASM Research worry about hours?
Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.
How easy is it to get time off at ASM Research?
Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and May 2026.
100% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and May 2026.
Do ASM Research managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.
Do jobs at ASM Research spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.
How easy is it to take sick days at ASM Research?
Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people at ASM Research feel treated with respect by their managers?
Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.
92% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people at ASM Research get to take their breaks without interruption?
Most people get breaks without interruption.
93% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.
93% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.
Is it stressful to work at ASM Research?
Some people feel stressed out here.
43% of people say they often feel stressed out at work.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.
43% of people say they often feel stressed out at work.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people at ASM Research enjoy their jobs?
Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.
82% of people report they enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people at ASM Research recommend working with their team?
Most people recommend working with their team.
79% of people report that they would recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.
79% of people report that they would recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people get enough training when they start at ASM Research?
Most people got enough training when they started.
77% of people report they got enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
77% of people report they got enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people get support to advance at ASM Research?
Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people think ASM Research’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
Do workers feel well informed about how ASM Research is doing?
Most people feel well informed about how the company is doing.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and April 2026.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and April 2026.
What other companies are hiring for It Operations Manager jobs?
What are the most popular jobs at Asm Research?
What are the most popular categories at Asm Research?
Full-time
Re-posted 28 days ago
ASM Research rating
8.6
Based on 14 frontline employees who took The Breakroom Quiz
32nd of 223 rated it services
Job description
Position Overview
The Process Improvement & Automation Lead owns the enterprise escalation and service-recovery process so that complex issues exceeding standard support channels are resolved quickly, transparently, and consistently. This role serves as the central coordination point for high-priority incidents, aligning support, engineering, and business stakeholders to restore services and protect customer relationships in a demanding client environment.
The position drives continuous improvement and automation of escalation workflows by analyzing incident patterns, uncovering systemic problems, and refining runbooks, communication practices, and performance metrics. Mapped to the IT Services Supervisor standard job, the lead provides front-line operational leadership to a small IT team, ensuring escalation handling is efficient, well-governed, and aligned with broader service-management objectives.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
The Process Improvement & Automation Lead owns the enterprise escalation and service-recovery process so that complex issues exceeding standard support channels are resolved quickly, transparently, and consistently. This role serves as the central coordination point for high-priority incidents, aligning support, engineering, and business stakeholders to restore services and protect customer relationships in a demanding client environment.
The position drives continuous improvement and automation of escalation workflows by analyzing incident patterns, uncovering systemic problems, and refining runbooks, communication practices, and performance metrics. Mapped to the IT Services Supervisor standard job, the lead provides front-line operational leadership to a small IT team, ensuring escalation handling is efficient, well-governed, and aligned with broader service-management objectives.
Key Responsibilities
- Lead end-to-end escalation workflows that span multiple support tiers and business units, defining clear criteria for when cases are elevated beyond normal support and ensuring ownership is assigned at each stage.
- Coordinate cross-functional technical and business teams during complex service disruptions, facilitating timely decisions, impact assessment, and clear status updates to leadership and affected stakeholders.
- Utilize ITSM and CRM platforms to log, route, and prioritize escalated issues, maintaining complete case histories, audit trails, and documentation required for compliance and post-incident review.
- Analyze escalation and incident trends-including volumes, root causes, and customer-impact indicators-to identify systemic issues and recommend corrective actions, process changes, or automation opportunities.
- Develop, maintain, and socialize standardized runbooks, major-incident playbooks, and communication templates that guide responders under time pressure and promote consistent practices across shifts and teams.
- Monitor performance indicators such as response and resolution times, backlog, and customer-satisfaction measures, and use these metrics to drive operational improvements and team productivity.
- Collaborate with IT operations and service-delivery leaders to align escalation and service-recovery processes with existing systems operations, change controls, and short-term systems improvement plans.
- Supervise and mentor IT team members supporting escalation and operations activities, including setting expectations, monitoring performance, coaching, and enforcing organizational policies and core values.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field preferred, or equivalent relevant experience.
- 4-6 years of experience in information technology, including 0-2 years leading or supervising IT staff in operations, incident management, or escalation management roles.
- Demonstrated experience coordinating escalated or high-priority incidents across multiple technical teams, with responsibility for communication, documentation, and resolution outcomes.
- Practical knowledge of ITIL-aligned incident and problem-management practices and hands-on experience with incident management tools or ITSM platforms.
- Strong analytical, problem-solving, communication, and interpersonal skills, with the ability to manage multiple escalations simultaneously in a mission-critical environment.
- Ability to obtain and maintain a Public Trust investigation and to work in a U.S.-only federal IT context, with U.S. citizenship as specified.
- Willingness and ability to travel 10-25% as needed for stakeholder engagement and operational coordination.
Preferred Qualifications
- Experience acting as a technical escalation or major-incident lead for large-scale outages or critical customer accounts in an enterprise or federal IT environment.
- ITIL Foundation or similar service-management certification demonstrating formal understanding of best-practice processes.
- Background in process improvement or automation efforts focused on IT operations or customer support, such as implementing standardized playbooks, dashboards, or workflow enhancements.
- Prior supervisory experience in IT operations, service desk, or infrastructure support teams, including performance management and staff development.
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
What ASM Research employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About ASM Research
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Fairfax, VA, US
Year founded
1978