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Service Desk Analyst Jobs (NOW HIRING)

Flash

Service Desk Analyst

Austin, TX · Hybrid

$55K - $79K/yr

Flash is looking for a Service Desk Analyst to help deliver on our mission to free consumers from the hassles of everyday travel by making it faster and easier to get where you need to go, so they ...

Harris

Service Desk Analyst

Pittsburgh, PA

$22/hr

Service Desk Analyst Location: St Clair Hospital in Pittsburgh, PA (Onsite) About Altera Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support ...

Harris

Service Desk Analyst

Saint Clair, PA · On-site

$22/hr

Service Desk Analyst Location: St Clair Hospital in Pittsburgh, PA (Onsite) About Altera Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support ...

Mortgage Connect

Service Desk Analyst

Coraopolis, PA

$19.50 - $26.75/hr

SERVICE DESK ANALYST Department: Service Desk Reports to: Service Desk Manager FLSA: Non-Exempt Schedule: 10am - 7pm EST Position Summary The Service Desk Analyst primary function is to provide ...

Talent Software Services

Service Desk Analyst

Albany, NY · On-site

$20.25 - $27.75/hr

The Service Desk Analyst role is to ensure resolution, reporting and triage for the Information Technology Division in regards to all IT problems and requests. This position provides on-call rotation ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI for 12+ months contract position. Please refer someone else if you are not available at this time or ...

City of Greensboro, NC

Service Desk Analyst

Washington, NC · On-site

$58K - $104K/yr

Service Desk Analyst - Information Technology Department The City of Greensboro is seeking a customer-focused, technically skilled Service Desk Analys t to provide frontline technology support to ...

Global Credit Union

Service Desk Analyst II

Anchorage, AK · On-site

$79K - $132K/yr

Service Desk Analyst Team Lead Primary Functions: Responsible for technical support, first-line problem/outage analysis, triage, and resolution in a 24x7 Operations Center. Operate in a fashion that ...

New

Lancesoft

Service Desk Analyst

White Plains, NY · On-site

$35 - $40/hr

Service Desk Analyst Location: White Plains, NY Duration: 12+ months(possibilities of extensions) Payrate: $35.00 - $40.00/hour Hybrid 3 day onsite and 2 days Remote Project Overview The Service Desk ...

Techwave

$24.25 - $33/hr

Role: IT Service Desk Analyst Experience: 2-5 yrs Location: Hyderabad Summary The Senior Service Desk Analyst serves as a key frontline support professional providing advanced technical support and ...

The State of Arizona

SERVICE DESK ANALYST

Phoenix, AZ · On-site +1

$25/hr

SERVICE DESK ANALYST Apply now Job No: 541178 Work Type: Full-time Location: PHOENIX Categories: Administrative Support/Customer Service, Information Technology/Services DEPT OF VETERAN SERVICES For ...

Inteliblue

Service Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Service Desk Analyst Location: Columbus, OH Duration: Long Term Interview Type: WebEx Required Skills: * Required to have a dedicated workspace at home and be able to work from home without ...

Flash

Service Desk Analyst

Austin, TX · On-site

$55K - $79K/yr

Flash is looking for a Service Desk Analyst to help deliver on our mission to free consumers from the hassles of everyday travel by making it faster and easier to get where you need to go, so they ...

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Service Desk Analyst information

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$14

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$35

How much do service desk analyst jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are some common challenges Service Desk Analysts face when handling high volumes of support tickets?

Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.

What are the key skills and qualifications needed to thrive as a Service Desk Analyst, and why are they important?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.

What is a Service Desk Analyst?

A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.

What is the difference between Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Industry UsageBusiness, IT servicesIT support, customer service
Common TasksTroubleshooting, incident management, user supportIssue resolution, basic troubleshooting, ticket logging

Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.

More about Service Desk Analyst jobs
What cities are hiring for Service Desk Analyst jobs? Cities with the most Service Desk Analyst job openings:
What are the most commonly searched types of Service Desk Analyst jobs? The most popular types of Service Desk Analyst jobs are:
Who are the top companies hiring for Service Desk Analyst jobs? The top employers for Service Desk Analyst jobs are:
What states have the most Service Desk Analyst jobs? States with the most job openings for Service Desk Analyst jobs include:
What job categories do people searching Service Desk Analyst jobs look for? The top searched job categories for Service Desk Analyst jobs are:
Service Desk Analyst jobs near you
Infographic showing various Service Desk Analyst job openings in the United States as of May 2026, with employment types broken down into 52% Full Time, 3% Part Time, 42% Contract, and 3% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Service Desk Analyst

Service Desk Analyst

Flash

Austin, TX • Hybrid

$55K - $79K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Join Our Flash Team as a Service Desk Analyst!

Flash is looking for a Service Desk Analyst to help deliver on our mission to free consumers from the hassles of everyday travel by making it faster and easier to get where you need to go, so they can focus on the destination.

The Service Desk Analyst will manage remote client support by managing inbound Service calls and emails while providing excellent customer service. The individual will be responsible for the remote configuration, advanced troubleshooting, and support of FLASH onsite products, including parking kiosks and their components, access control gates, license plate recognition cameras/controllers and other product solutions.

At Flash, we empower our employees to innovate, collaborate, and solve impactful challenges. As part of our team, you'll work with cutting-edge technologies, drive meaningful product improvements, and contribute to a customer-first culture in a dynamic, fast-growing company!

Location: Austin HQ, Hybrid, in the office Monday, Wednesday, and Thursday. Sunday and Tuesday are Remote. 

Schedule: Sunday-Thursday, with Sunday hours from 9:00 AM-6:00 PM and Monday-Thursday hours from 7:00 AM-4:00 PM (Friday and Saturday off)

Travel: 0%

What You'll Do:

  • Serve as an escalation point for complex technician issues where other troubleshooting has been exhausted.
  • Make any necessary changes to the site configuration to resolve problems and satisfy client expectations.
  • Implement customer rates based on Flash standards.
  • Replicate unexpected behaviors in test environments to identify/validate bugs in Flash software.
  • Document and assign bug severity based on revenue impact.
  • Serve as a liaison between Support and Dev teams.
  • Audit reporting to identify discrepancies and adjust client rates to correct.
  • Investigate and process refunds on behalf of customers.
  • Roll out software upgrades as necessary, managing both business standards and proprietary software.
  • Enter quality information into tickets to appropriately capture data; maintain adherence to Flash Support ticketing policies.
  • Participate in on-call rotation to provide after-hours support.

What You Bring: 

  • Communicate at multiple levels both internally and externally. 
  • Technical understanding and aptitude. 
  • Documentation skills. 
  • Experience in test environments and bug reproduction.
  •  Experience with Support ticketing software. 
  • Thorough knowledge of Windows PC environments and associated components. 
  • Ability to read, write, speak, and understand the English language in a business environment. 
  • Strong organization and communication skills. Reliability, accountability, responsibility, and the ability to work as a team player.

Qualifications:

  • Minimum of four years of client-facing technical support. 

$55,000.00 - $79,000.00/year

***Final salary will be determined based on the candidate's skills and experience level.

 Competitive Rewards Package includes:

  • Comprehensive medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and flexible work environment
  • Opportunities for professional growth and development

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