... CDW Managed Services, as well as a demonstrated ability to develop strong customer relationships and achieve high satisfaction. * Strong organization, analytical, and communication skills (verbal and ...
60 Cdw Service Desk Analyst Jobs Hiring Near You
... CDW Managed Services, as well as a demonstrated ability to develop strong customer relationships and achieve high satisfaction. * Strong organization, analytical, and communication skills (verbal and ...
Analyst - Managed Security Services
Mississauga, ON · On-site
CA$60K/yr
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we ... customer service excellence for one or more of three particular disciplines: Network Security ...
Analyst - Managed Security Services
Mississauga, ON · On-site
CA$60K/yr
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we ... customer service excellence for one or more of three particular disciplines: Network Security ...
... with CDW stakeholders across the organization, including sales, finance, and marketing. The ... Desk programs, VIR, COOP and Category Penetration * Analyze complex industry information to ...
... with CDW stakeholders across the organization, including sales, finance, and marketing. The ... Desk programs, VIR, COOP and Category Penetration * Analyze complex industry information to ...
Everpure Business Manager
Chicago, IL · On-site
... with CDW stakeholders across the organization, including sales, finance, and marketing. The ... Desk programs, VIR, COOP and Category Penetration * Analyze complex industry information to ...
Everpure Business Manager
Chicago, IL · On-site
... with CDW stakeholders across the organization, including sales, finance, and marketing. The ... Desk programs, VIR, COOP and Category Penetration * Analyze complex industry information to ...
Dell Federal Business Manager
Chicago, IL · On-site
... with CDW stakeholders across the organization, including sales, finance, and marketing. The ... Desk programs, VIR, COOP and Category Penetration * Analyze complex industry information to ...
Dell Federal Business Manager
Chicago, IL · On-site
... with CDW stakeholders across the organization, including sales, finance, and marketing. The ... Desk programs, VIR, COOP and Category Penetration * Analyze complex industry information to ...
... with CDW stakeholders across the organization, including sales, finance, and marketing. The ... Desk programs, VIR, COOP and Category Penetration * Analyze complex industry information to ...
... with CDW stakeholders across the organization, including sales, finance, and marketing. The ... Desk programs, VIR, COOP and Category Penetration * Analyze complex industry information to ...
Everpure Business Manager
Chicago, IL · On-site
... with CDW stakeholders across the organization, including sales, finance, and marketing. The ... Desk programs, VIR, COOP and Category Penetration * Analyze complex industry information to ...
Everpure Business Manager
Chicago, IL · On-site
... with CDW stakeholders across the organization, including sales, finance, and marketing. The ... Desk programs, VIR, COOP and Category Penetration * Analyze complex industry information to ...
Dell Federal Business Manager
Chicago, IL · On-site
... with CDW stakeholders across the organization, including sales, finance, and marketing. The ... Desk programs, VIR, COOP and Category Penetration * Analyze complex industry information to ...
Dell Federal Business Manager
Chicago, IL · On-site
... with CDW stakeholders across the organization, including sales, finance, and marketing. The ... Desk programs, VIR, COOP and Category Penetration * Analyze complex industry information to ...
This role utilizes core skills in hand tools, equipment repair, analysis, and troubleshooting while ... CDW is committed to being an AI-fluent organization We're looking for people who bring curiosity, a ...
This role utilizes core skills in hand tools, equipment repair, analysis, and troubleshooting while ... CDW is committed to being an AI-fluent organization We're looking for people who bring curiosity, a ...
Analyze industry information to identify opportunities and strategies to increase vendor partner sales within CDW * Build and maintain successful relationships with partners and act as the liaison ...
Analyze industry information to identify opportunities and strategies to increase vendor partner sales within CDW * Build and maintain successful relationships with partners and act as the liaison ...
Analyze industry information to identify opportunities and strategies to increase vendor partner sales within CDW * Build and maintain successful relationships with partners and act as the liaison ...
Analyze industry information to identify opportunities and strategies to increase vendor partner sales within CDW * Build and maintain successful relationships with partners and act as the liaison ...
Computer Repair Technician
$16 - $18.66/hr
This role utilizes core skills in hand tools, equipment repair, analysis, and troubleshooting while ... CDW is committed to being an AI-fluent organization We're looking for people who bring curiosity, a ...
Computer Repair Technician
$16 - $18.66/hr
This role utilizes core skills in hand tools, equipment repair, analysis, and troubleshooting while ... CDW is committed to being an AI-fluent organization We're looking for people who bring curiosity, a ...
Analyze industry information to identify opportunities and strategies to increase vendor partner sales within CDW * Build and maintain successful relationships with partners and act as the liaison ...
Analyze industry information to identify opportunities and strategies to increase vendor partner sales within CDW * Build and maintain successful relationships with partners and act as the liaison ...
Computer Repair Technician
Las Vegas, NV · On-site
$16 - $18.66/hr
This role utilizes core skills in hand tools, equipment repair, analysis, and troubleshooting while ... CDW is committed to being an AI-fluent organization We're looking for people who bring curiosity, a ...
Computer Repair Technician
Las Vegas, NV · On-site
$16 - $18.66/hr
This role utilizes core skills in hand tools, equipment repair, analysis, and troubleshooting while ... CDW is committed to being an AI-fluent organization We're looking for people who bring curiosity, a ...
Sr Analyst
Mississauga, ON · On-site
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we ... What You'll Do: Services Delivery - 24x7 Support (70%) Monitors and resolves support requests.
Sr Analyst
Mississauga, ON · On-site
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we ... What You'll Do: Services Delivery - 24x7 Support (70%) Monitors and resolves support requests.
Solution Architect - ServiceNow
$210K - $275K/yr
... Analytics, SecOps, or SAM * Understanding of SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST ... CDW is committed to being an AI-fluent organization We're looking for people who bring curiosity, a ...
Solution Architect - ServiceNow
$210K - $275K/yr
... Analytics, SecOps, or SAM * Understanding of SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST ... CDW is committed to being an AI-fluent organization We're looking for people who bring curiosity, a ...
Consulting Solution Architect - Managed Services
$64.50 - $85/hr
Develop appropriate assessment and service solutions for CDW customers, including analysis, technical scoping and support for appropriate managed services offerings. * Collaborate with customers ...
Consulting Solution Architect - Managed Services
$64.50 - $85/hr
Develop appropriate assessment and service solutions for CDW customers, including analysis, technical scoping and support for appropriate managed services offerings. * Collaborate with customers ...
Presents in CDW and Industry forums to elevate the perception of CDW as an Advisory Services and ... Strong judgment and analytical skills with the ability to assess technical, operational, and ...
Presents in CDW and Industry forums to elevate the perception of CDW as an Advisory Services and ... Strong judgment and analytical skills with the ability to assess technical, operational, and ...
Presents in CDW and Industry forums to elevate the perception of CDW as an Advisory Services and ... Strong judgment and analytical skills with the ability to assess technical, operational, and ...
Presents in CDW and Industry forums to elevate the perception of CDW as an Advisory Services and ... Strong judgment and analytical skills with the ability to assess technical, operational, and ...
... services to customers that meet their evolving business demands. What you will do * Coordinate with ... Align with CDW marketing leaders and internal PPM stakeholders to create a go-to-market plan ...
... services to customers that meet their evolving business demands. What you will do * Coordinate with ... Align with CDW marketing leaders and internal PPM stakeholders to create a go-to-market plan ...
CDW Jobs Information
Do workers at CDW get paid breaks?
Sometimes. Only some people get paid breaks.
48% of people say they don’t get paid breaks.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and August 2026.
48% of people say they don’t get paid breaks.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and August 2026.
Does CDW pay people when they’re sick?
Yes. Most people get paid when they’re sick.
79% of people say they would get paid if they were sick but scheduled to work.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and August 2026.
79% of people say they would get paid if they were sick but scheduled to work.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and August 2026.
At CDW, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
70% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 23 people who took the Breakroom Quiz between May 2025 and August 2026.
70% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 23 people who took the Breakroom Quiz between May 2025 and August 2026.
Is the health insurance from CDW affordable enough for their workers?
Most people say the health insurance costs are okay.
92% of people say the health insurance costs are okay
Based on data from 26 people who took the Breakroom Quiz between April 2025 and August 2026.
92% of people say the health insurance costs are okay
Based on data from 26 people who took the Breakroom Quiz between April 2025 and August 2026.
Do people get paid time off at CDW?
Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 26 people who took the Breakroom Quiz between May 2025 and August 2026.
96% of people say they get paid time off.
Based on data from 26 people who took the Breakroom Quiz between May 2025 and August 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and June 2026.
- 38% of people with changing schedules find out their shifts one week or less ahead of time.
- 38% of people with changing schedules find out their shifts two weeks ahead of time.
- 25% of people with changing schedules find out their shifts three weeks ahead of time.
- 0% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and June 2026.
Do workers at CDW worry about hours?
Most people don’t worry about getting enough hours.
86% of people report they don’t worry about getting enough hours.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and June 2026.
86% of people report they don’t worry about getting enough hours.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and June 2026.
Do CDW workers get to choose the shifts they work?
Most people get to choose which shifts they work.
67% report that they have enough control over which shifts they work.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and June 2026.
67% report that they have enough control over which shifts they work.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and June 2026.
How easy is it for CDW workers to change shifts?
Some people find it hard to change shifts.
36% of people report that it’s hard to change shifts if they need to.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and March 2026.
36% of people report that it’s hard to change shifts if they need to.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and March 2026.
How easy is it to get time off at CDW?
Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and August 2026.
80% of people report it’s easy to get time off.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and August 2026.
Do CDW managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and June 2026.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and June 2026.
Do jobs at CDW spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
25% of people report that their job takes up time that they don’t get paid for.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and June 2026.
25% of people report that their job takes up time that they don’t get paid for.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and June 2026.
How easy is it to take sick days at CDW?
Most people find it easy to take sick days.
86% of people report that it’s easy to take time off if they are sick.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and August 2026.
86% of people report that it’s easy to take time off if they are sick.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and August 2026.
Is working at CDW good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
78% of people who care for a child or other relative report this is a good place to work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and June 2026.
78% of people who care for a child or other relative report this is a good place to work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and June 2026.
Do people at CDW feel treated with respect by their managers?
Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and August 2026.
83% of people say they’re treated with respect by their managers.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people at CDW get to take their breaks without interruption?
Most people get breaks without interruption.
74% of people report that they get to take their breaks without interruption.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and August 2026.
74% of people report that they get to take their breaks without interruption.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and August 2026.
Is it stressful to work at CDW?
Some people feel stressed out here.
67% of people say they often feel stressed out at work.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and August 2026.
67% of people say they often feel stressed out at work.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and August 2026.
Do people at CDW enjoy their jobs?
Most people enjoy their job.
79% of people report they enjoy their job.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and July 2026.
79% of people report they enjoy their job.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people at CDW recommend working with their team?
Only some people recommend working with their team.
42% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and August 2026.
42% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and August 2026.
Do people get enough training when they start at CDW?
Some people didn’t get enough training when they started.
36% of people report they didn’t get enough training when they started working here.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and August 2026.
36% of people report they didn’t get enough training when they started working here.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and August 2026.
Do people get support to advance at CDW?
Only some people are given support to advance their career here.
In the last year, 41% of people report not being given support to advance their career here.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and August 2026.
In the last year, 41% of people report not being given support to advance their career here.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and August 2026.
Do people think CDW’s headquarters understands what’s happening where they work?
Some people think headquarters doesn’t understand what’s happening where they work.
63% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and August 2026.
63% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and August 2026.
Do workers feel well informed about how CDW is doing?
Most people feel well informed about how the company is doing.
73% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and July 2026.
73% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and July 2026.
What other companies are hiring for Service Desk Analyst jobs?
What are the most popular jobs at Cdw?
What are the most popular categories at Cdw?
CDW rating
7.5
Based on 43 frontline employees who took The Breakroom Quiz
109th of 224 rated it services
Job description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Job Summary
The primary purpose of this position is to manage and maintain IT infrastructure environments for Managed Services customers, which may include, but are not limited to: Enterprise data storage systems, mainframe, midrange, Windows, and/or Unix/Linux systems and associated software; network infrastructure environments; virtualized systems, database systems, and security tools. This position will focus on the operational stability and maintenance of virtualized and physical infrastructure in customer and/or hosted data center environments.
What you will do:
What we expect of you:
Pay range: $69,000 - $106,380 depending on experience and skill set
Annual bonus target of 10% subject to terms and conditions of plan
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
Job Summary
The primary purpose of this position is to manage and maintain IT infrastructure environments for Managed Services customers, which may include, but are not limited to: Enterprise data storage systems, mainframe, midrange, Windows, and/or Unix/Linux systems and associated software; network infrastructure environments; virtualized systems, database systems, and security tools. This position will focus on the operational stability and maintenance of virtualized and physical infrastructure in customer and/or hosted data center environments.
What you will do:
- Provide implementation, upgrades, tuning, back-ups, restores, user management and other technical support services to Managed Services clients to meet their business needs.
- Follow change control, incident response, and testing processes.
- Understand and deliver Managed Services offerings as outlined in the CDW Service Descriptions and Service Catalog.
- Provide detailed and effective communication to internal and external customers.
- Clearly and concisely articulate problems and solutions for issues to clients through various forms of communication.
- Member of on-call rotation to provide 24 X 7 support to critical systems and ensure availability objectives are met. To provide the required coverage, must be willing to work other shifts including weekends, holidays, and overtime.
- Participate and lead various client projects intended to continually improve/upgrade technology infrastructures.
- Review, create and execute test plans to meet project requirements for assigned components.
- Provide technical solutions to complex hardware/software problems.
- Design, plan and implement solutions using the latest technology.
- Conduct throughput analysis, problem solving, root cause analysis, and infrastructure planning.
- Identify and communicate potential opportunities for cross-selling to the sales team.
- Provide high quality content deliverables using the appropriate document templates.
- Ensure solution is implemented as designed to the customer's satisfaction and approval.
- Ability to follow through with tasks, projects, and troubleshooting.
- Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management.
- Perform scopes of work as detailed in implementation plans assigned (system builds, test plans, documentation, training, etc.).
- Handle several tasks simultaneously (ie: pre-sales, troubleshoots, responds to emergencies).
- Communicate with Engineering Manager on all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes).
- Respond to all customers professionally and courteously and relays any customer questions or concerns to manager.
- Understand SLAs in a production environment and proactively strive to meet the commitments.
- Collaborate and support cross-functionally with Customer Success, Project Management, R&D, and Sales.
- Develop, document, maintain and contribute to written proposals, technical documentation, procedures, templates, and training.
- Review assigned service requests daily, follow up and provide status updates to clients; ensure data pertaining to the status of service request is entered into the problem tracking systems accurately and promptly to provide an up-to-date picture of service delivery status and backlog.
- Work directly with Project Managers to update project plans and communicate project status.
- Address and update customer incident tickets and change orders, providing internal management and customer account managers with status information.
- Work with account management personnel to participate in conference calls and perform tasks in support of the client relationship.
- As requested, assist in pre-sales support activity.
- Research and make recommendations on infrastructure products, services, and standards in support of procurement and development efforts.
- Mentor and support peers within your team and cross-functionally within CDW.
- Attend training sessions, and obtain industry related certifications as determined by management.
- Adhere to time compliance and time entry guidelines.
What we expect of you:
- Bachelor's degree and 3 years in applicable Storage Solution; OR
- 7 Years total IT Engineering Experience, including 3 years of NetApp or Pure Storage support experience.
- NetApp Certified Data Administrator (NCDA) or equivalent preferred or obtain within 1 year.
- Expertise in NetApp ONTAP, FibreChannel SAN architecture, design, implementation, and migration.
- Understanding of NAS environments; user/group resolution, identity mapping, and permissions enforcement.
- Experience with SnapMirror.
- Experience with customer service, requirements gathering, problem-solving, and crisis escalation.
- Experience with one or more infrastructure solutions: Networking, Enterprise Storage, Mainframe, Midrange, Windows/Unix/Linux, virtualization, monitoring, databases, or security tools.
- Ability to build customer trust and confidence in CDW Managed Services, as well as a demonstrated ability to develop strong customer relationships and achieve high satisfaction.
- Strong organization, analytical, and communication skills (verbal and written).
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Self-sufficient, team-oriented, and able to mentor peers.
- Approachable, teachable and committed to continuous learning.
- Strong time management and ability to meeting deadlines.
- Ability to follow policies and procedures consistently.
- Ability to understand and apply instructions, organize ideas, and use common sense in job performance.
- Ability to travel as needed.
- Commitment to CDW missions and values.
- Pure Storage Certifications such as FlashArray Storage Professional or FlashBlade Storage Professional, a plus.
- Experience with Pure FlashArray and FlashBlade, a plus.
- Managed Services Experience, a plus.
Pay range: $69,000 - $106,380 depending on experience and skill set
Annual bonus target of 10% subject to terms and conditions of plan
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
About CDW
Sourced by ZipRecruiter
CDW is a leading multi-brand technology solutions provider to business, government, education and healthcare customers across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates. With the breadth of products and services we offer, combined with the expertise of our specialists, we help solve our customers solve their IT challenges. From the teammates beside us to the leaders who guide us, we move forward together, and we always have your back. At CDW, you'll work with people who inspire you.
Industry
It services
Company size
10,000+ Employees
Headquarters location
Vernon Hills, IL, US
Year founded
1984