60 Cdw Service Desk Analyst Jobs Hiring Near You

Description

We are seeking a Senior Cloud Engineer with deep experience operating and managing enterprise-scale services in complex, mission-critical environments. Our priority is hiring engineers who understand how enterprise services integrate, perform, and operate together to deliver a reliable, high-quality user experience. The ideal candidate brings hands-on experience supporting enterprise infrastructure services and has played a key role in transitioning on‑premises services to cloud environments, with a strong focus on performance, monitoring, resiliency, and SLA adherence. 

What You Will Do 

• Engineer, operate, and support enterprise-grade services in cloud and hybrid environments 
• Lead and support migration of on‑premises services to cloud platforms, ensuring continuity, performance, and reliability 
• Manage and optimize service performance, availability, and scalability across multiple enterprise systems 
• Implement and maintain monitoring, alerting, and performance management solutions 
• Ensure services meet defined SLAs, SLOs, and operational requirements 
• Troubleshoot complex service integration and performance issues across infrastructure, identity, and user environments 
• Partner with infrastructure, security, and operations teams to ensure secure, compliant, and resilient service delivery 
• Document service architectures, operational runbooks, and support procedures 
• Provide senior-level technical guidance and mentoring to engineering peers 

What We Expect of You 

• Active Full Scope Polygraph (required; no exceptions) 
• Senior-level experience as a Cloud Engineer, Infrastructure Engineer, or Enterprise Services Engineer 
• Strong background supporting multiple enterprise services simultaneously in production environments 
• Demonstrated experience transitioning on‑premises infrastructure and services into cloud environments 
• Deep understanding of: 
• Service availability and resiliency 
• Performance monitoring and tuning 
• Incident response and root cause analysis 
• SLA/SLO-driven operations 
• Experience operating in secure, highly regulated environments 
• Azure-based enterprise environments (experience with AWS or other cloud platforms also valued) 
• Hybrid cloud and on‑prem integration 
• Identity, access, and directory services 
• Virtual desktop and end-user computing platforms 
• Enterprise monitoring and observability tooling 
• Experience in the following technologies significantly improves alignment with our needs, a plus 
• Tanium
• LoginVSI 
• Cayosoft
• 1E
• SL1 / Voss 
• Kion
• Splunk
• Azure Performance Monitoring
• Citrix VD
• Active Directory Engineering / Entra ID Engineering

Pay range: $150,000 - $200,000 depending on experience and skill set 

Annual bonus target of % subject to terms and conditions of plan 

Benefits overview: https://cdw.benefit-info.com/ 

Salary ranges may be subject to geographic differentials 

CDW is committed to being an AI-fluent organization

We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.