Design and advise on CMDB architecture, CI classes, CI relationships, Discovery, Service Mapping ... Demonstrated expert-level consulting capabilities including workshops, business process analysis ...
60 Cdw Service Desk Analyst Jobs Hiring Near You
Design and advise on CMDB architecture, CI classes, CI relationships, Discovery, Service Mapping ... Demonstrated expert-level consulting capabilities including workshops, business process analysis ...
Design and advise on CMDB architecture, CI classes, CI relationships, Discovery, Service Mapping ... Demonstrated expert-level consulting capabilities including workshops, business process analysis ...
Design and advise on CMDB architecture, CI classes, CI relationships, Discovery, Service Mapping ... Demonstrated expert-level consulting capabilities including workshops, business process analysis ...
Cisco ISE Network Engineer
Washington, DC · On-site
Our team is seeking an experienced Cisco Identity Services Engine (ISE) Engineer to support a ... Analyze logs and perform root-cause analysis for complex authentication and access-control ...
Cisco ISE Network Engineer
Washington, DC · On-site
Our team is seeking an experienced Cisco Identity Services Engine (ISE) Engineer to support a ... Analyze logs and perform root-cause analysis for complex authentication and access-control ...
Cisco ISE Network Engineer
Washington, DC · On-site
Our team is seeking an experienced Cisco Identity Services Engine (ISE) Engineer to support a ... Analyze logs and perform root-cause analysis for complex authentication and access-control ...
Cisco ISE Network Engineer
Washington, DC · On-site
Our team is seeking an experienced Cisco Identity Services Engine (ISE) Engineer to support a ... Analyze logs and perform root-cause analysis for complex authentication and access-control ...
Client Executive - Seattle, WA (Pipelining for Future Needs)
$78K - $106K/yr
... service revenue attainment. * Market and sell the entire portfolio of CDW core products and ... Strong analytical and problem-solving skills with experience in data modeling and forecasting.
Client Executive - Seattle, WA (Pipelining for Future Needs)
$78K - $106K/yr
... service revenue attainment. * Market and sell the entire portfolio of CDW core products and ... Strong analytical and problem-solving skills with experience in data modeling and forecasting.
Develop appropriate assessment and service solutions for CDW customers, including architecture ... Analyze technical and competitive considerations, defining actions to meet customer requirements in ...
Develop appropriate assessment and service solutions for CDW customers, including architecture ... Analyze technical and competitive considerations, defining actions to meet customer requirements in ...
... service revenue attainment. * Market and sell the entire portfolio of CDW core products and ... Strong analytical and problem-solving skills with experience in data modeling and forecasting.
... service revenue attainment. * Market and sell the entire portfolio of CDW core products and ... Strong analytical and problem-solving skills with experience in data modeling and forecasting.
Principal Consultant-AWS
Concord, NC · On-site
Professional services delivery for CDW customers globally on major Public Cloud platforms ... Ability to analyze complex systems, workflows, and dependencies to design effective automation ...
Principal Consultant-AWS
Concord, NC · On-site
Professional services delivery for CDW customers globally on major Public Cloud platforms ... Ability to analyze complex systems, workflows, and dependencies to design effective automation ...
Professional services delivery for CDW customers globally on major Public Cloud platforms ... Ability to analyze complex systems, workflows, and dependencies to design effective automation ...
Professional services delivery for CDW customers globally on major Public Cloud platforms ... Ability to analyze complex systems, workflows, and dependencies to design effective automation ...
Client Executive - San Francisco, CA (Pipelining for Future Needs)
San Francisco, CA · On-site +1
$90K - $122K/yr
... service revenue attainment. * Market and sell the entire portfolio of CDW core products and ... Strong analytical and problem-solving skills with experience in data modeling and forecasting.
Client Executive - San Francisco, CA (Pipelining for Future Needs)
San Francisco, CA · On-site +1
$90K - $122K/yr
... service revenue attainment. * Market and sell the entire portfolio of CDW core products and ... Strong analytical and problem-solving skills with experience in data modeling and forecasting.
Professional services delivery for CDW customers globally on major Public Cloud platforms ... Ability to analyze complex systems, workflows, and dependencies to design effective automation ...
Professional services delivery for CDW customers globally on major Public Cloud platforms ... Ability to analyze complex systems, workflows, and dependencies to design effective automation ...
Professional services delivery for CDW customers globally on major Public Cloud platforms ... Ability to analyze complex systems, workflows, and dependencies to design effective automation ...
Professional services delivery for CDW customers globally on major Public Cloud platforms ... Ability to analyze complex systems, workflows, and dependencies to design effective automation ...
Professional services delivery for CDW customers globally on major Public Cloud platforms ... Ability to analyze complex systems, workflows, and dependencies to design effective automation ...
Professional services delivery for CDW customers globally on major Public Cloud platforms ... Ability to analyze complex systems, workflows, and dependencies to design effective automation ...
Client Executive - San Francisco, CA (Pipelining for Future Needs)
CA · Remote
$78K - $106K/yr
... service revenue attainment. * Market and sell the entire portfolio of CDW core products and ... Strong analytical and problem-solving skills with experience in data modeling and forecasting.
Client Executive - San Francisco, CA (Pipelining for Future Needs)
CA · Remote
$78K - $106K/yr
... service revenue attainment. * Market and sell the entire portfolio of CDW core products and ... Strong analytical and problem-solving skills with experience in data modeling and forecasting.
Client Executive - Seattle, WA (Pipelining for Future Needs)
WA · Remote
$78K - $106K/yr
... service revenue attainment. * Market and sell the entire portfolio of CDW core products and ... Strong analytical and problem-solving skills with experience in data modeling and forecasting.
Client Executive - Seattle, WA (Pipelining for Future Needs)
WA · Remote
$78K - $106K/yr
... service revenue attainment. * Market and sell the entire portfolio of CDW core products and ... Strong analytical and problem-solving skills with experience in data modeling and forecasting.
Principal Consultant- AWS
Concord, NC · On-site
Professional services delivery for CDW customers globally on major Public Cloud platforms ... Ability to analyze complex systems, workflows, and dependencies to design effective automation ...
Principal Consultant- AWS
Concord, NC · On-site
Professional services delivery for CDW customers globally on major Public Cloud platforms ... Ability to analyze complex systems, workflows, and dependencies to design effective automation ...
Client Executive - Seattle, WA (Pipelining for Future Needs)
Seattle, WA · On-site +1
$87K - $118K/yr
... service revenue attainment. * Market and sell the entire portfolio of CDW core products and ... Strong analytical and problem-solving skills with experience in data modeling and forecasting.
Client Executive - Seattle, WA (Pipelining for Future Needs)
Seattle, WA · On-site +1
$87K - $118K/yr
... service revenue attainment. * Market and sell the entire portfolio of CDW core products and ... Strong analytical and problem-solving skills with experience in data modeling and forecasting.
Regarded as the technical expert in their job family within CDW. * Requires in-depth and/or breadth ... Takes ownership of any services design/architecting/implementation challenges and leads the team to ...
Regarded as the technical expert in their job family within CDW. * Requires in-depth and/or breadth ... Takes ownership of any services design/architecting/implementation challenges and leads the team to ...
Regarded as the technical expert in their job family within CDW. * Requires in-depth and/or breadth ... Takes ownership of any services design/architecting/implementation challenges and leads the team to ...
Regarded as the technical expert in their job family within CDW. * Requires in-depth and/or breadth ... Takes ownership of any services design/architecting/implementation challenges and leads the team to ...
Regarded as the technical expert in their job family within CDW. * Requires in-depth and/or breadth ... Takes ownership of any services design/architecting/implementation challenges and leads the team to ...
Regarded as the technical expert in their job family within CDW. * Requires in-depth and/or breadth ... Takes ownership of any services design/architecting/implementation challenges and leads the team to ...
CDW Jobs Information
Do workers at CDW get paid breaks?
Sometimes. Only some people get paid breaks.
48% of people say they don’t get paid breaks.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and August 2026.
48% of people say they don’t get paid breaks.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and August 2026.
Does CDW pay people when they’re sick?
Yes. Most people get paid when they’re sick.
79% of people say they would get paid if they were sick but scheduled to work.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and August 2026.
79% of people say they would get paid if they were sick but scheduled to work.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and August 2026.
At CDW, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
70% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 23 people who took the Breakroom Quiz between May 2025 and August 2026.
70% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 23 people who took the Breakroom Quiz between May 2025 and August 2026.
Is the health insurance from CDW affordable enough for their workers?
Most people say the health insurance costs are okay.
92% of people say the health insurance costs are okay
Based on data from 26 people who took the Breakroom Quiz between April 2025 and August 2026.
92% of people say the health insurance costs are okay
Based on data from 26 people who took the Breakroom Quiz between April 2025 and August 2026.
Do people get paid time off at CDW?
Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 26 people who took the Breakroom Quiz between May 2025 and August 2026.
96% of people say they get paid time off.
Based on data from 26 people who took the Breakroom Quiz between May 2025 and August 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and June 2026.
- 38% of people with changing schedules find out their shifts one week or less ahead of time.
- 38% of people with changing schedules find out their shifts two weeks ahead of time.
- 25% of people with changing schedules find out their shifts three weeks ahead of time.
- 0% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and June 2026.
Do workers at CDW worry about hours?
Most people don’t worry about getting enough hours.
86% of people report they don’t worry about getting enough hours.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and June 2026.
86% of people report they don’t worry about getting enough hours.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and June 2026.
Do CDW workers get to choose the shifts they work?
Most people get to choose which shifts they work.
67% report that they have enough control over which shifts they work.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and June 2026.
67% report that they have enough control over which shifts they work.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and June 2026.
How easy is it for CDW workers to change shifts?
Some people find it hard to change shifts.
36% of people report that it’s hard to change shifts if they need to.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and March 2026.
36% of people report that it’s hard to change shifts if they need to.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and March 2026.
How easy is it to get time off at CDW?
Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and August 2026.
80% of people report it’s easy to get time off.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and August 2026.
Do CDW managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and June 2026.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and June 2026.
Do jobs at CDW spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
25% of people report that their job takes up time that they don’t get paid for.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and June 2026.
25% of people report that their job takes up time that they don’t get paid for.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and June 2026.
How easy is it to take sick days at CDW?
Most people find it easy to take sick days.
86% of people report that it’s easy to take time off if they are sick.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and August 2026.
86% of people report that it’s easy to take time off if they are sick.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and August 2026.
Is working at CDW good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
78% of people who care for a child or other relative report this is a good place to work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and June 2026.
78% of people who care for a child or other relative report this is a good place to work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and June 2026.
Do people at CDW feel treated with respect by their managers?
Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and August 2026.
83% of people say they’re treated with respect by their managers.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people at CDW get to take their breaks without interruption?
Most people get breaks without interruption.
74% of people report that they get to take their breaks without interruption.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and August 2026.
74% of people report that they get to take their breaks without interruption.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and August 2026.
Is it stressful to work at CDW?
Some people feel stressed out here.
67% of people say they often feel stressed out at work.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and August 2026.
67% of people say they often feel stressed out at work.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and August 2026.
Do people at CDW enjoy their jobs?
Most people enjoy their job.
79% of people report they enjoy their job.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and July 2026.
79% of people report they enjoy their job.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people at CDW recommend working with their team?
Only some people recommend working with their team.
42% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and August 2026.
42% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and August 2026.
Do people get enough training when they start at CDW?
Some people didn’t get enough training when they started.
36% of people report they didn’t get enough training when they started working here.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and August 2026.
36% of people report they didn’t get enough training when they started working here.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and August 2026.
Do people get support to advance at CDW?
Only some people are given support to advance their career here.
In the last year, 41% of people report not being given support to advance their career here.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and August 2026.
In the last year, 41% of people report not being given support to advance their career here.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and August 2026.
Do people think CDW’s headquarters understands what’s happening where they work?
Some people think headquarters doesn’t understand what’s happening where they work.
63% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and August 2026.
63% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and August 2026.
Do workers feel well informed about how CDW is doing?
Most people feel well informed about how the company is doing.
73% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and July 2026.
73% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and July 2026.
What other companies are hiring for Service Desk Analyst jobs?
What are the most popular jobs at Cdw?
What are the most popular categories at Cdw?
CDW rating
7.5
Based on 43 frontline employees who took The Breakroom Quiz
109th of 224 rated it services
Job description
Job Summary
The Managing Advisory Consultant - CMDB/ITOM - CSDM ServiceNow serves as a senior consulting professional who leverages deep technical and industry expertise to help customers solve complex business and technology challenges. This role collaborates with sales, delivery, and customer stakeholders to architect strategic solutions, provide advisory services, and drive measurable business value through consulting engagements.
What you will do
What we expect of you
Pay range: $132,000.00 - $193,200.00 depending on experience and skill set
Annual bonus target of 10% subject to terms and conditions of plan
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials
CDW is committed to being an AI-fluent organization
We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances-not replaces-human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
About Us
CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do-it's how we do it. At CDW we act as one-building trust, speaking candidly, and working together to achieve more. We play to win-focusing on what matters most and delivering for our customers. And we think forward-staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees-working together to solve complex challenges and deliver real impact for our customers and communities.
As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next.
Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
The Managing Advisory Consultant - CMDB/ITOM - CSDM ServiceNow serves as a senior consulting professional who leverages deep technical and industry expertise to help customers solve complex business and technology challenges. This role collaborates with sales, delivery, and customer stakeholders to architect strategic solutions, provide advisory services, and drive measurable business value through consulting engagements.
What you will do
- Establish and guide the foundational ServiceNow data architecture across CMDB, ITOM, and CSDM capabilities.
- Design and advise on CMDB architecture, CI classes, CI relationships, Discovery, Service Mapping, and data model alignment.
- Assess customer environments to identify business impacts, platform risks, data quality concerns, and opportunities to improve reporting, automation, operations, and future ServiceNow capabilities.
- Provide advisory guidance on CSDM adoption and implementation to ensure the ServiceNow platform is structured to support ITSM, Asset Management, Operations, AI, Automation, Service Mapping, and future platform growth.
- Partner with customer stakeholders to align technical architecture decisions with business outcomes, platform maturity, and long-term scalability.
- Lead and participate in consulting engagements and develop assessments, workshops, strategies, roadmaps, and executive-level recommendations.
- Partner with sales teams to support discovery sessions, client meetings, scope development, and Statements of Work (SOWs).
- Provide expert-level consulting, architecture guidance, and solution risk mitigation within assigned disciplines.
- Maintain trusted advisor relationships with customer executives, management, and technical stakeholders.
- Provide leadership, mentoring, coaching, and technical guidance to consulting team members.
- Contribute to development of consulting methodologies, reusable templates, offerings, and practice materials.
- Support project delivery quality, utilization targets, training activities, and industry certifications.
What we expect of you
- Bachelor's degree and 7+ years of experience in ServiceNow consulting projects OR 11+ years of Information Technology experience supporting ServiceNow, including 3 years of experience delivering large enterprise projects.
- ServiceNow Certified Implementation Specialist - ITOM certification required.
- Expertise in ServiceNow CSDM principles and best practices, with experience applying them in practical settings.
- Demonstrated expert-level consulting capabilities including workshops, business process analysis, strategic planning, risk management, and recommendations.
- Demonstrated ability to communicate effectively with C-suite executives, management, technical teams, and business stakeholders.
- Demonstrated ability to lead complex engagements, coach team members, and resolve technical challenges.
- Demonstrated technical expertise across CMDB, ITOM, CSDM, Service Mapping, Discovery, CI relationships, architecture design with MSP and CSM a plus.
- Demonstrated ability to provide architecture consulting and conduct business impact assessments for complex ServiceNow platform environments.
- Relevant certifications in area of technical specialty is a plus.
- Consulting experience, project estimation and scoping experience, and pre-sales technical support experience is a plus.
Pay range: $132,000.00 - $193,200.00 depending on experience and skill set
Annual bonus target of 10% subject to terms and conditions of plan
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials
CDW is committed to being an AI-fluent organization
We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances-not replaces-human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
About Us
CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do-it's how we do it. At CDW we act as one-building trust, speaking candidly, and working together to achieve more. We play to win-focusing on what matters most and delivering for our customers. And we think forward-staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees-working together to solve complex challenges and deliver real impact for our customers and communities.
As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next.
Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
About CDW
Sourced by ZipRecruiter
CDW is a leading multi-brand technology solutions provider to business, government, education and healthcare customers across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates. With the breadth of products and services we offer, combined with the expertise of our specialists, we help solve our customers solve their IT challenges. From the teammates beside us to the leaders who guide us, we move forward together, and we always have your back. At CDW, you'll work with people who inspire you.
Industry
It services
Company size
10,000+ Employees
Headquarters location
Vernon Hills, IL, US
Year founded
1984