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Point Broadband
Point Broadband

66 Point Broadband Service Desk Analyst Jobs Hiring Near You

Point Broadband

Manager, Transformation Analysis

Manager, Transformation Analysis Remote - Successful candidate must live in a state in which Point ... Discounted Broadband Services *Where Applicable* The employing entity for this position is Point ...

Point Broadband

Business Account Executive

Stanton, MI · On-site

Discounted Broadband Services *Where Applicable* The employing entity for this position is Point Broadband. Employment terms, benefits, payroll administration, and related policies are governed by ...

Point Broadband

Business Account Executive

Bristol, VA · On-site

Discounted Broadband Services *Where Applicable* The employing entity for this position is Point Broadband. Employment terms, benefits, payroll administration, and related policies are governed by ...

Point Broadband

Business Account Executive

Opelika, AL · On-site

Discounted Broadband Services *Where Applicable* The employing entity for this position is Point Broadband. Employment terms, benefits, payroll administration, and related policies are governed by ...

IMIA, LLC

Service Desk Analyst III

San Diego, CA

$80K - $90K/yr

Service Desk Analyst III REPORTS TO: Director, IT FLSA STATUS: Full Time / Exempt PAY RANGE: $80 ... Serve as an advanced service desk resource and primary escalation point for complex IT support ...

IMIA, LLC

Service Desk Analyst IV

Portsmouth, VA

$80K - $90K/yr

Serves as a key escalation point before referral to infrastructure, cybersecurity, applications, MSP, MSSP, or vendor teams. Service Desk Analyst IV Senior-level service desk role that provides ...

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

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Point Broadband Jobs Information

Do workers at Point Broadband get paid breaks?

Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and April 2026.

Does Point Broadband pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

At Point Broadband, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
100% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.

Is the health insurance from Point Broadband affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between July 2025 and April 2026.

Do people get paid time off at Point Broadband?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.

Do workers at Point Broadband worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and January 2026.

Do Point Broadband workers get to choose the shifts they work?

Most people get to choose which shifts they work.
80% report that they have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to get time off at Point Broadband?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Do Point Broadband managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and January 2026.

Do jobs at Point Broadband spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to take sick days at Point Broadband?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Point Broadband feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Point Broadband get to take their breaks without interruption?

Most people get breaks without interruption.
75% of people report that they get to take their breaks without interruption.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Is it stressful to work at Point Broadband?

Some people feel stressed out here.
50% of people say they often feel stressed out at work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Point Broadband enjoy their jobs?

Most people enjoy their job.
83% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Point Broadband recommend working with their team?

Most people recommend working with their team.
75% of people report that they would recommend working with their immediate team to a friend.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get enough training when they start at Point Broadband?

Some people didn’t get enough training when they started.
63% of people report they didn’t get enough training when they started working here.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get support to advance at Point Broadband?

Only some people are given support to advance their career here.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people think Point Broadband’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
63% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers feel well informed about how Point Broadband is doing?

Only some people feel well informed about how the company is doing.
43% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and March 2026.
What other companies are hiring for Service Desk Analyst jobs?
What are the most popular jobs at Point Broadband?
What are the most popular categories at Point Broadband?
Infographic showing various Service Desk Analyst job openings at Point Broadband in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Manager, Transformation Analysis

Point Broadband

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Point Broadband rating

8.6

Company rating: 8.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

12th of 97 rated telecommunications companies

Job description

Point Broadband and Clearwave Fiber are affiliated companies operating as part of a combined organization. This opportunity is a Point Broadband position, and candidates selected for hire will be employed by Point Broadband under Point Broadband's benefit plans, payroll, and employment policies.
Manager, Transformation Analysis
Remote - Successful candidate must live in a state in which Point Broadband operates (AL, FL, GA, IL, KS, MD, MI, NY, OH, TN, TX, or VA) #LI-remote
Summary:
The Manager, Transformation Analysis evaluates business and technology transformation opportunities, builds the business case for each initiative, and tracks outcomes after deployment. The role spans AI adoption, process automation, and tooling improvements, applying the same value-vs.-feasibility lens across the board. The position requires a keen eye for process improvement, financial modeling fluency, strong facilitation skills, and the credibility to work directly with business owners and the Executive Leadership Team. The role reports to the Transformation Lead and resides within the Strategy organization.
Duties and Responsibilities:
Essential duties and responsibilities are listed below but are not limited to:
  • Facilitate cross-functional discovery workshops to surface transformation opportunities across AI, automation, and tooling, and score them using the value-vs.-feasibility framework.
  • Build the ROI model and business case for each prioritized initiative, defining baseline KPIs, target outcomes, and the measurement window with the relevant business owner.
  • Manage the initiative intake and scoring queue in partnership with the Program Manager, ensuring all submissions are evaluated before reaching the Transformation Lead for prioritization.
  • Gate initiative activation by confirming technical readiness sign-off from the relevant team (Data & Analytics for AI, IT for automation or tooling) before any initiative moves to build.
  • Map current-state workflows and define the future state for each initiative before IT scopes the build, ensuring process documentation is complete prior to activation.
  • Partner with business owners to define initiative scope, validate assumptions, and confirm adoption accountability before activation.
  • Track post-deployment results against baseline, reporting regularly on progress to the Transformation Lead and Executive Leadership Team.
  • Partner with People Operations on change enablement for transformation initiatives, including stakeholder analysis, communication planning, and adoption measurement.

Qualifications:
  • 5+ years of experience in business analysis, process improvement, or a transformation or strategy function.
  • Demonstrated ability to build ROI models and measure outcomes across AI, automation, and tooling initiatives. Lean Six Sigma certification a plus.
  • Familiarity with transformation solution types including AI/ML applications, RPA, workflow automation, and enterprise tooling. Must be able to evaluate feasibility and engage productively with technical teams without being a practitioner.
  • Strong facilitation skills with the credibility to surface opportunities, challenge assumptions, and drive decisions at the executive level.
  • Experience in telecom, broadband, utilities, or a similarly operationally complex industry preferred.
  • Proficiency with LLMs (e.g., Claude, ChatGPT), process mapping tools (e.g., Lucidchart), Microsoft Office Suite, and project management platforms (e.g., Smartsheet). Comfort interpreting BI tool output (e.g., Power BI).
  • Strong analytical and communication skills; able to build business cases and present findings clearly to executive audiences.
  • Bachelor's degree required; MBA or advanced degree preferred.

Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Regularly required to talk, hear, listen, and communicate effectively.
  • Frequently required to sit, stand, bend at the knees and waist, and walk.
  • Required to use hands to type, handle objects and paperwork.
  • Required to use close vision and be able to focus.
  • Up to 25% travel may be required.

Benefits:
  • Medical (3 plans to choose from), Dental and Vision
  • Short Term Disability
  • Flexible Spending Accounts
  • Company Paid Life as well as Voluntary policies
  • 401(k) with generous company match
  • Paid Time Off
  • Share the Care Paid Time Off
  • Paid Holidays
  • Uniform/Boot allowance *Applicable by Position*
  • Cell Phone Allowance *Applicable by Position*
  • Career Progression Opportunities
  • Discounted Broadband Services *Where Applicable*

The employing entity for this position is Point Broadband. Employment terms, benefits, payroll administration, and related policies are governed by Point Broadband and may differ from those offered by other affiliated companies, including Clearwave Fiber.
Point Broadband is an equal opportunity employer. For further information, please visit:
EEO is the Law Poster | U.S. Equal Employment Opportunity Commission

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