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Point Broadband
Point Broadband

62 Point Broadband Customer Service Representative Jobs Hiring Near You

Point Broadband

General Manager

Panama City, FL · On-site

Implements and represents corporate policies and procedures at the system level. * Performs other ... Discounted Broadband Services *Where Applicable* The employing entity for this position is Point ...

Point Broadband

Tower Technician

Athens, OH · On-site

$16.25 - $21.50/hr

Read customer blueprints and execute scope of work per the customer's specifications. * Identify ... Discounted Broadband Services *Where Applicable* The employing entity for this position is Point ...

Point Broadband

Tower Technician

Athens, OH · On-site

$16.25 - $21.50/hr

Read customer blueprints and execute scope of work per the customer's specifications. * Identify ... Discounted Broadband Services *Where Applicable* The employing entity for this position is Point ...

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Point Broadband Jobs Information

Do workers at Point Broadband get paid breaks?

Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and April 2026.

Does Point Broadband pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

At Point Broadband, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
100% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.

Is the health insurance from Point Broadband affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between July 2025 and April 2026.

Do people get paid time off at Point Broadband?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.

Do workers at Point Broadband worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and January 2026.

Do Point Broadband workers get to choose the shifts they work?

Most people get to choose which shifts they work.
80% report that they have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to get time off at Point Broadband?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Do Point Broadband managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and January 2026.

Do jobs at Point Broadband spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to take sick days at Point Broadband?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Point Broadband feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Point Broadband get to take their breaks without interruption?

Most people get breaks without interruption.
75% of people report that they get to take their breaks without interruption.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Is it stressful to work at Point Broadband?

Some people feel stressed out here.
50% of people say they often feel stressed out at work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Point Broadband enjoy their jobs?

Most people enjoy their job.
83% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Point Broadband recommend working with their team?

Most people recommend working with their team.
75% of people report that they would recommend working with their immediate team to a friend.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get enough training when they start at Point Broadband?

Some people didn’t get enough training when they started.
63% of people report they didn’t get enough training when they started working here.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get support to advance at Point Broadband?

Only some people are given support to advance their career here.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people think Point Broadband’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
63% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers feel well informed about how Point Broadband is doing?

Only some people feel well informed about how the company is doing.
43% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and March 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Point Broadband?
What are the most popular categories at Point Broadband?
Infographic showing various Customer Service Representative job openings at Point Broadband in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Field Service Technician

Field Service Technician

Point Broadband

Hagerstown, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Point Broadband rating

8.6

Company rating: 8.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

12th of 96 rated telecommunications companies

Job description

Point Broadband and Clearwave Fiber are affiliated companies operating as part of a combined organization. This opportunity is a Point Broadband position, and candidates selected for hire will be employed by Point Broadband under Point Broadband's benefit plans, payroll, and employment policies.
Field Service Technician
Hagerstown, MD
At Point Broadband, we are dedicated to delivering the best broadband services to rural communities and small towns. We are seeking a detail-oriented and proactive Field Service Technician to support the smooth functioning of our daily operations. In this role, you will assist with a variety of tasks aligned with Point Broadband's operational goals, all while upholding the high standards of service our customers expect.
Summary:
Field service technicians are responsible for customer equipment installation and service work. Technicians also maintain our inventory of network assets. We are looking for someone who is friendly, reliable, self-motivated and can direct their own work at customer locations.
Computer networking skills are a plus. However, in house training is offered for candidates who have basic technical skills and aptitude. Applicants must have a clean driving record and be able to pass a pre-employment background check and drug test.
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
  • Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service
  • Install and relocate outlets
  • Install or remove converters and cable modems
  • Install interior and exterior wiring
  • Connect peripheral equipment
  • Train customers on proper use of equipment
  • Monitor, repair and record system, drop, and in-house leakage
  • Assure proper signal levels and picture quality
  • Identify causes of picture and/or signal degradation
  • Troubleshoot from consumer device to tap
  • Troubleshoot, repair and replace components from tap to consumer device
  • Assure system security by terminating unused ports and tag drops and locking pedestals
  • Take voltage measurements
  • Understand/apply FCC and NESC technical standards
  • Identify and report all incidents of noncompliance (FCC, NESC, OSHA and company standards)
  • Provide superior customer service
  • Complete all tasks to company quality standards
  • Maintain professional appearance and behavior at all times
  • Maintain excellent attendance
  • Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
  • Replaces defective/damaged tap plates and installs new taps
  • Troubleshoots/repairs problems between customer equipment and the RF of the optical node.
  • Troubleshoots/repairs problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference.
  • Performs routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from output of the node.
  • Performs underground and aerial construction duties associated with CATV operations.
  • Performs network troubleshooting including ping test, trace routes and speed test.
  • Installs power supply and performs field engineering walkouts.
  • Other duties as assigned - which may include training other employees

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Able to present technical information to a non-technical audience
  • Able to work independently
  • Able to accurately measure distances using tapes and other measuring devices
  • Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt OHM meter, sweep receiver, underground locator and TDR
  • Able to accurately maintain records, logs, reports, work orders, etc.
  • Able to operate office equipment, fax, copier, etc.
  • Able to handle escalations and time-critical issues
  • Able to read street maps
  • Able to work flexible hours as required, including evenings, weekends and on-call shifts
  • Must have a valid driver's license and good driving record

Education/Experience
Position requires a high school diploma or equivalent. One to two years of experience in the broadband communication field preferred.
Computer Skills:
Basic computer skills are preferred, including internet and email
Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to work while standing most of the time
  • Ability to walk or work over all types of terrain, in all types of weather
  • Ability to carry tools and equipment
  • Ability to work in tight spaces while bending, twisting and reaching
  • Ability to carry, climb and operate extension ladder (approx. 28' & 75lbs)
  • Ability to differentiate between different sizes and colors of wires
  • Ability to perform work in elevated places (i.e., roofs and utility poles)
  • Ability to use drills, hammers, wrenches, screwdrivers and other hand tools
  • Ability to work with small components
  • Ability to use close vision, peripheral vision and adjust focus
  • Ability to work in poorly vented areas such as attics, in extreme temperatures
  • Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
  • Ability to lift up to 90 pounds
  • Physically able to work computer equipment and test equipment
  • Ability to work in environments that may contain dust, dirt, noise, insects and cleaning solutions
  • Ability to work safely near power lines and electrical equipment
  • Ability to drive Company vehicles in a safe manner
  • Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position.

Benefits:
  • Medical (3 plans to choose from), Dental and Vision
  • Short Term Disability
  • Flexible Spending Accounts
  • Company Paid Life as well as Voluntary policies
  • 401(k) with generous company match
  • Paid Time Off
  • Share the Care Paid Time Off
  • Paid Holidays
  • Uniform/Boot allowance *Applicable by Position*
  • Cell Phone Allowance *Applicable by Position*
  • Career Progression Opportunities
  • Discounted Broadband Services *Where Applicable*

The employing entity for this position is Point Broadband. Employment terms, benefits, payroll administration, and related policies are governed by Point Broadband and may differ from those offered by other affiliated companies, including Clearwave Fiber.
Point Broadband is an equal opportunity employer. For further information, please visit:
EEO is the Law Poster | U.S. Equal Employment Opportunity Commission

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