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Point Broadband
Point Broadband

54 Point Broadband Customer Service Representative Jobs Hiring Near You

Point Broadband

Network Support Specialist

Respond to customers professionally via phone, chat, or email-always with a solutions-first mindset ... Discounted Broadband Services *Where Applicable* The employing entity for this position is Point ...

Point Broadband

Tower Technician

Athens, OH

$16.25 - $21.50/hr

Read customer blueprints and execute scope of work per the customer's specifications. * Identify ... Discounted Broadband Services *Where Applicable* The employing entity for this position is Point ...

Point Broadband

Tower Technician

Athens, OH · On-site

$16.25 - $21.50/hr

Read customer blueprints and execute scope of work per the customer's specifications. * Identify ... Discounted Broadband Services *Where Applicable* The employing entity for this position is Point ...

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Point Broadband Jobs Information

Do workers at Point Broadband get paid breaks?

Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and April 2026.

Does Point Broadband pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

At Point Broadband, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
100% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.

Is the health insurance from Point Broadband affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between July 2025 and April 2026.

Do people get paid time off at Point Broadband?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.

Do workers at Point Broadband worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and January 2026.

Do Point Broadband workers get to choose the shifts they work?

Most people get to choose which shifts they work.
80% report that they have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to get time off at Point Broadband?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Do Point Broadband managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and January 2026.

Do jobs at Point Broadband spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to take sick days at Point Broadband?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Point Broadband feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Point Broadband get to take their breaks without interruption?

Most people get breaks without interruption.
75% of people report that they get to take their breaks without interruption.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Is it stressful to work at Point Broadband?

Some people feel stressed out here.
50% of people say they often feel stressed out at work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Point Broadband enjoy their jobs?

Most people enjoy their job.
83% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Point Broadband recommend working with their team?

Most people recommend working with their team.
75% of people report that they would recommend working with their immediate team to a friend.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get enough training when they start at Point Broadband?

Some people didn’t get enough training when they started.
63% of people report they didn’t get enough training when they started working here.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get support to advance at Point Broadband?

Only some people are given support to advance their career here.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people think Point Broadband’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
63% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers feel well informed about how Point Broadband is doing?

Only some people feel well informed about how the company is doing.
43% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and March 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Point Broadband?
What are the most popular categories at Point Broadband?
Infographic showing various Customer Service Representative job openings at Point Broadband in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Residential Sales Specialist (Door-to-door)

Point Broadband

Canton, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Point Broadband rating

8.6

Company rating: 8.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

12th of 96 rated telecommunications companies

Job description

Point Broadband and Clearwave Fiber are affiliated companies operating as part of a combined organization. This opportunity is a Point Broadband position, and candidates selected for hire will be employed by Point Broadband under Point Broadband's benefit plans, payroll, and employment policies.
Residential Sales Specialist (Door-to-door)
Canton, GA
Do you have a passion for technology with an outgoing personality, and a go-getter attitude ready to evangelize Point Broadband's connectivity offerings. Part sales wizard, part customer service expert, you will be the key to delighting customers daily with all the ways Point Broadband can improve how they live, work, and play.
Ready to be a game changer in the lives of others? Then take the shot at a career that has no limits! We offer more than just career growth, we have a complete benefits package for full-time employees, flexible scheduling, and all the commission you can handle - there is no cap on your earnings!! Residential Sales Specialists earn a base salary wage plus unlimited commission potential. Someone has to earn it, why not you?
Summary:
This position is responsible for actively seeking out new customers, promoting and selling internet and telecom services, and meeting sales targets. This role involves traveling within assigned territories to engage with potential customers, explain product offerings, and demonstrate the benefits of various services.
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to the following:
  • Generate leads through door-to-door canvassing, cold calling, and attending local community events within assigned territory.
  • Target neighborhoods with high potential for telecommunications services.
  • Use promotional materials, local advertising campaigns, and online marketing tools to generate interest in service offerings.
  • Conduct in-person presentations to potential customers, explaining the benefits of company services.
  • Assess customers' current internet, phone, and TV services to identify their needs and challenges.
  • Recommend solutions that meet the customer's requirements.
  • Close sales by clearly explaining the contract terms, payment options, and installation process for each service.
  • Develop positive relationships with customers by providing excellent customer service before, during, and after the sale.
  • Maintain accurate records of all sales activities, including customer interactions, leads, and sales status using the company's CRM system.
  • Submit daily/weekly/monthly sales reports to track progress toward meeting sales targets and quotas.
  • Conduct regular follow-ups with potential customers who may have shown interest but have not yet signed up.
  • Continuously stay updated on the latest features, pricing, and benefits of company products and services.
  • Participate in regular sales meetings and team discussions, providing feedback on customer insights and helping redefine sales strategies.
  • Follow all company policies and industry regulations related to selling telecommunications services, including fair pricing, transparent contracts, and accurate billing practices.
  • Ensure all customer contracts are completed properly and accurately, with all necessary details and consent obtained.
  • Practice ethical selling by providing clear, honest, and transparent information about services, pricing, and contract terms.
  • Other duties as assigned.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
  • High School diploma or equivalent required.
  • Previous experience in a customer-facing role preferred.
  • Strong verbal communication skills.

Computer Skills:
  • Microsoft Office Suite, and familiarity with CRM systems or basic data entry programs.

Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee must be able to work outdoors in all climates and is regularly required to drive, sit, stand, and walk; use hands to finger, handle or feel; use vision to adjust focus to close and distant objects; be able to occasionally lift up to 50 lbs., e.g. boxes of sales and marketing materials, display objects, etc.
  • Regularly required to talk, hear, and communicate effectively.
  • Required to use hands to type, handle objects and paperwork.
  • Required to reach and hold on to items at chest level or reach above the shoulder.
  • Required to use close vision, see colors, and be able to focus.
  • Ability to work beyond normal business hours including evenings up to 9 pm, weekends and holidays, as necessary.
  • Must be able to work in inclement weather.
  • While performing the duties of this job the employee is required to have and maintain a valid driver's license and driving record that meets the standards of our insurance company.

Benefits:
  • Medical (3 plans to choose from), Dental and Vision
  • Short Term Disability
  • Flexible Spending Accounts
  • Company Paid Life as well as Voluntary policies
  • 401(k) with generous company match
  • Paid Time Off
  • Share the Care Paid Time Off
  • Paid Holidays
  • Cell Phone Allowance *Applicable by Position*
  • Career Progression Opportunities
  • Discounted Broadband Services *Where Applicable*

The employing entity for this position is Point Broadband. Employment terms, benefits, payroll administration, and related policies are governed by Point Broadband and may differ from those offered by other affiliated companies, including Clearwave Fiber.
Point Broadband is an equal opportunity employer. For further information, please visit:
EEO is the Law Poster | U.S. Equal Employment Opportunity Commission

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