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62 Point Broadband Service Desk Analyst Jobs Hiring Near You

TEKsystems

Service Desk Analyst

Oshkosh, WI · On-site

$18 - $20/hr

This role serves as the primary point of contact for employees experiencing technical issues and supports users through phone, email, and chat channels. The Service Desk Analyst will troubleshoot ...

Vertisystem Inc.

Service Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

We're looking for a Tier 1 Service Desk Analyst to join our growing IT team. You'll be the first point of contact for technical support, helping employees resolve hardware, software, and basic ...

PS Logistics

Service Desk Analyst

Birmingham, AL · On-site

$19.25 - $26.25/hr

The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues ... They will respond to requests for new equipment, end-point applications and other related services.

PS Logistics

Service Desk Analyst

Birmingham, AL

$19.25 - $26.25/hr

The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues ... They will respond to requests for new equipment, end-point applications and other related services.

Insight Global

Service Desk Analyst

Indianapolis, IN · On-site

$18 - $20/hr

Service Desk Analyst 12-month contract project Required Skills & Experience: * 2-5 years IT Support role (service desk, help desk, etc.) * Experience working in a call center environment * Excellent ...

HireTalent

Service Desk Analyst

East Aurora, NY · On-site

$18.75 - $25.75/hr

Function: The Service Desk Analyst (SDA) is responsible for providing support for the planning ... single point of contact for client's internal and external end-users. Central duties include ...

HireTalent

Service Desk Analyst

East Aurora, NY

$18.75 - $25.75/hr

Function: The Service Desk Analyst (SDA) is responsible for providing support for the planning ... single point of contact for client's internal and external end-users. Central duties include ...

HireTalent

Service Desk Analyst

East Aurora, NY

$18.75 - $25.75/hr

Function: The Service Desk Analyst (SDA) is responsible for providing support for the planning ... single point of contact for client's internal and external end-users. Central duties include ...

HireTalent

Service Desk Analyst

East Aurora, NY · On-site

$18.75 - $25.75/hr

Function: The Service Desk Analyst (SDA) is responsible for providing support for the planning ... single point of contact for client's internal and external end-users. Central duties include ...

Supplier Login

Service Desk Analyst

San Antonio, TX · On-site

$17.50 - $24/hr

Job Summary: The Service Desk Analyst is responsible for supporting the functional and operational efficiency of Information Management and the Service Support Division and take ownership of ...

Spruce Technology Inc.

Service Desk Analyst

Manhattan, NY · On-site

$22.50 - $30.75/hr

... point of contact for Service Desk activities, for problems, incidents and request items • ... in analysis, development and implementation of systems, methods and procedures, management ...

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Showing results 21-40

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Point Broadband Jobs Information

Do workers at Point Broadband get paid breaks?

Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and April 2026.

Does Point Broadband pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

At Point Broadband, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
100% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.

Is the health insurance from Point Broadband affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between July 2025 and April 2026.

Do people get paid time off at Point Broadband?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.

Do workers at Point Broadband worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and January 2026.

Do Point Broadband workers get to choose the shifts they work?

Most people get to choose which shifts they work.
80% report that they have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to get time off at Point Broadband?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Do Point Broadband managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and January 2026.

Do jobs at Point Broadband spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to take sick days at Point Broadband?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Point Broadband feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Point Broadband get to take their breaks without interruption?

Most people get breaks without interruption.
75% of people report that they get to take their breaks without interruption.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Is it stressful to work at Point Broadband?

Some people feel stressed here.
50% of people say they often feel stressed at work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Point Broadband enjoy their jobs?

Most people enjoy their job.
83% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Point Broadband recommend working with their team?

Most people recommend working with their team.
75% of people report that they would recommend working with their immediate team to a friend.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get enough training when they start at Point Broadband?

Some people didn’t get enough training when they started.
63% of people report they didn’t get enough training when they started working here.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get support to advance at Point Broadband?

Only some people are given support to advance their career here.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people think Point Broadband’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
63% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers feel well informed about how Point Broadband is doing?

Only some people feel well informed about how the company is doing.
43% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and March 2026.

What other companies are hiring for Service Desk Analyst jobs?

What are the most popular jobs at Point Broadband?

What are the most popular categories at Point Broadband?

Infographic showing various Service Desk Analyst job openings at Point Broadband in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Senior Service Desk Analyst

Coretek Services

Farmington Hills, MI

$20.25 - $27.50/hr

Full-time

Posted 9 days ago

Job description

Coretek is searching for a highly motivated Senior Service Desk Analyst to join as a key member of our Service Desk Team.  The Senior Service Desk Analyst is responsible for providing advanced technical support, troubleshooting complex IT issues and mentoring junior analysts. This role involves ensuring the efficient operation of IT services, resolving escalated incidents, and improving Service Desk processes. The candidate will be responsible for providing exceptional customer service to internal Coretek employees and external clients.

Responsibilities

  • Provide more advanced Service Desk support for client IT incidents and requests, to include but not limited to:
    • M365 and O365 Administration
    • Resolve basic virtual client issues including virtual and physical endpoints - ie. Citrix
    • PC hardware and software errors and issues
    • Desktop or related client hardware peripherals
    • Microsoft Azure related incidents and requests
  • Research, resolve, and respond to complicated technical Incidents received via phone calls, emails, and submitted requests in a timely manner following Standard Operating Procedures
  • Act as an escalation point for technical problems from junior analysts
  • Accept and log external and internal client calls
  • First Call Resolution - Execute first attempt to resolve the client call on first call
  • Perform administration and support of virtual and physical endpoints and systems using available system tools
  • Escalate incidents and requests to the appropriate technical team for additional troubleshooting and resolution
  • Track the progress of client incidents and requests during the entire lifecycle to ensure the issues are closed within the agreed Operation Level Agreement
  • Communicate, internally and externally, the status of the call directly with the client
  • Contribute to the Knowledge Base with updates to existing articles and generation of new articles
  • Assist with cross training of Service Desk team members as needed

Requirements

  • 3-4 years working at a Service Desk in a medium-to-large operational environment supporting multiple clients and systems
  • Advanced understanding of the following operating systems:
        • Windows
        • MAC
  • Proficient knowledge of Active Directory tools and processes
  • Basic knowledge of networking frameworks
  • Network+, A+, or Security+, required
  • MS900 or AZ900 certifications are preferred
  • ITIL v4 Foundations certification required

Shift - Hours

7 p.m. - 7 a.m. - Alternating Weeks

  • Wednesday, Thursday, Friday, Saturday
  • Thursday Friday Saturday

Apply