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Service Desk Analyst 2 Jobs (NOW HIRING)

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Must have experience operating at Tier 2 or higher within a service desk or technical support ... Exceptional analytical and problem-solving skills * Advanced collaboration, communication, and ...

RS&H

Service Desk Analyst II

Charlotte, NC

$20 - $27.25/hr

RS&H is currently in search of a skilled IT Service Desk Analyst to join our IT team at RS&H in the Charlotte, NC office, supporting the Associates in that office directly, as well as supporting the ...

RS&H

Service Desk Analyst II

Charlotte, NC · On-site

$20 - $27.25/hr

The Opportunity RS&H is currently in search of a skilled IT Service Desk Analyst to join our IT team at RS&H in the Charlotte, NC office, supporting the Associates in that office directly, as well as ...

RS&H

Service Desk Analyst II

Charlotte, NC

$20 - $27.25/hr

The Opportunity RS&H is currently in search of a skilled IT Service Desk Analyst to join our IT team at RS&H in the Charlotte, NC office, supporting the Associates in that office directly, as well as ...

Harriscomputer

Service Desk Analyst

Pittsburgh, PA · On-site

$22/hr

  • PTO

The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair ...

CRDF Global

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

Job Title Service Desk Analyst Location Arlington - Arlington, VA 22201 US (Primary) Job Type ... Onsite in Arlington, VA a minimum of two days per week. This is required, not preferred.

Macon-Bibb County, GA

IT Service Desk Analyst II

Macon, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Information Technology Opening Date: 06/08/2026 Summary The IT Service Desk Analyst II (Tier II) is responsible for providing assistance in troubleshooting end user and infrastructure support issues ...

Harris

Service Desk Analyst

Pittsburgh, PA · On-site

$22/hr

  • PTO

The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair ...

MKS2 Technologies

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

At start date, must possess an IAT level II certification in ACTIVE status: * CCNA Security * CySA+ * GICSP * GSEC * Security+CE * CND * SSCP * 3+ years' experience as a service desk analyst with ...

Noblesoft Technologies

Service Desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Role- Service Desk Analyst - Proficiency in French language Location: Morrisville, NC - Onsite · ... 2 and Level 3 support. · Should gather and analyzes information about the user's issue and ...

Vertisystem Inc.

Service Desk Analyst

Manhattan, NY · On-site

$22.50 - $30.75/hr

Tier 3 Service Desk Analyst (New York City) We re looking for a highly skilled Tier 3 Service Desk ... Mentor Tier 1 and Tier 2 analysts and help improve overall service quality What we re looking for ...

Sonoma Consulting Inc.

Service Desk Analyst

Glenview, IL

$20.25 - $27.50/hr

... analytics. Since its inception, Halo Group has been recognized for numerous awards, including ... The ideal candidate will have a minimum of two years experience in a corporate Service Desk role; a ...

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Service Desk Analyst 2 information

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How much do service desk analyst 2 jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for service desk analyst 2 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the next step after Service Desk Analyst 2?

The next step after a Service Desk Analyst 2 role typically involves advancing to a higher-level position such as Senior Service Desk Analyst, Technical Support Specialist, or IT Support Supervisor. This progression often requires gaining additional certifications, such as CompTIA A+ or Network+, and developing leadership or specialized technical skills. Career advancement may also involve taking on more complex issues, mentoring junior staff, or moving into specialized IT roles like systems administration or network support.

What are some typical challenges faced by a service desk analyst 2 and how can they be effectively managed?

As a Service Desk Analyst 2, you may encounter challenges such as handling escalated technical issues, managing high ticket volumes, and maintaining service level agreements under pressure. Effectively managing these challenges involves strong problem-solving skills, prioritizing tasks based on urgency and impact, and clear communication with both end users and technical teams. Building a solid knowledge base and collaborating with colleagues can also streamline resolutions and foster a supportive work environment.

What are the key skills and qualifications needed to thrive as a service desk analyst 2?

To thrive as a Service Desk Analyst 2, you need a solid understanding of IT support principles, troubleshooting skills, and typically an associate degree or relevant certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge base platforms is essential. Strong customer service, problem-solving abilities, and effective communication are crucial soft skills for this role. These skills and qualities are important to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.

What is a service desk analyst 2?

Service Desk Analyst 2s are IT professionals who provide technical support and troubleshooting assistance to end-users within an organization. They handle more complex issues than entry-level analysts, often serving as an escalation point for unresolved problems. Their responsibilities include diagnosing software, hardware, and network issues, tracking incidents, and ensuring timely resolution to maintain business productivity. Service Desk Analyst 2s also contribute to documentation, process improvements, and may assist in training junior staff. They play a key role in improving user satisfaction and supporting IT service management processes.
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Service Desk Analyst 2 jobs near you
Infographic showing various Service Desk Analyst 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk Analyst

MB2 Dental

Carrollton, TX • On-site

$19.75 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

MB2 Dental rating

6.4

Company rating: 6.4 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

346th of 492 rated business services

Job description

Overview

At MB2 Dental, we prioritize superior customer service and the ecient operation of our information technology systems. We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing IT system performance, resolving IT equipment and software issues, and providing IT support to on-site staff and partner oces.

MB2 Dental is pleased to offer a competitive compensation package that includes medical/dental/vision/life insurance, long- and short-term disability, PTO, paid holidays, traditional and Roth 401(k) options, and more.

Service Desk Analyst Responsibilities:

  • Resolve incoming end-user IT-related issues for remote partner oces and onsite users
  • Prioritize the resolution of IT concerns and escalate issues to relevant stakeholders
  • Perform system installations, updates, and maintenance for practice management systems
  • Collaborate with vendors to resolve remote partner oce issues
  • Document processes and maintain service desk records
  • Actively participate in sta meetings to recommend optimizations for IT performance and prevent future problems
  • Collaborate with internal departments to ensure IT needs are met

Service Desk Analyst Requirements:

  • CompTIA A+ and Net+ certications or at least 3 years of experience in IT performance analysis and end-user support in the health industry
  • Must have experience operating at Tier 2 or higher within a service desk or technical support environment
  • Ability to lift up to 75 lbs. and assist with equipment setup and relocation when necessary
  • Prociency in customer relationship management (CRM) and task management software
  • Exceptional analytical and problem-solving skills
  • Advanced collaboration, communication, and interpersonal skills
  • Excellent organizational and time management skills
  • MacOS experience or certication is highly preferred, particularly for supporting end users who rely on Apple products and services
  • Dental support experience is a plus, as familiarity with dental practice management systems and technologies will be benecial when supporting our teams

MB2 Dental Solutions, LLC is an equal opportunity employer.

QualificationsResponsibilitiesEmployment Type: OTHER

What MB2 Dental employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About MB2 Dental

Sourced by ZipRecruiter

Headquartered in Dallas, Texas, MB2 Dental was founded in 2007 as America’s first and fastest-growing Dental Partnership Organization (DPO). MB2 partners with hundreds of dentists and specialists across the nation and is always looking for the right doctors to join the movement.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Carrollton, TX, US

Year founded

2007

Social media

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