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Service Desk Analyst 2 Jobs (NOW HIRING)

HCTec

Service Desk Analyst II

Hohenwald, TN · On-site

$17 - $23.25/hr

HCTec is a managed services company seeking a Service Desk Analyst II to provide remote support from their 24/7 call center. The role involves delivering technical support to patients, physicians ...

HCTec

Service Desk Analyst II

Winston Salem, NC · On-site

$19 - $25.75/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...

HCTec

Service Desk Analyst II

Hohenwald, TN · On-site

$17 - $23.25/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...

HCTec

Service Desk Analyst II

Winston Salem, NC · On-site

$19 - $25.75/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...

HCTec

Service Desk Analyst II

Hohenwald, TN · On-site

$17 - $23.25/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...

HCTec

Service Desk Analyst II

Brentwood, TN

$19.50 - $26.50/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...

Netrio

Service Desk Analyst II (Weekends)

Mckinney, TX

$55K - $65K/yr

The Service Desk Analyst 2 will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for creating ...

HCTec

Service Desk Analyst II

Hohenwald, TN · On-site

$17 - $23.25/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...

HCTec

Service Desk Analyst II

Brentwood, TN · On-site

$19.50 - $26.50/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...

HCTec

Service Desk Analyst II

Brentwood, TN · On-site

$19.50 - $26.50/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...

Americo Life, Inc.

Service Desk Analyst II

Kansas City, MO · On-site

$60 - $75/hr

Serve as a technical resource to junior analysts and participate in endpoint, security, and service improvement initiatives. Experience and Qualifications * 2-4+ years of experience in Service Desk ...

MDAEdge

Service Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

They are seeking a Service Desk Analyst who will support the operational efficiency of the Service ... II's and III's and second level support analysts • Ability to serve as a liaison between ...

Concentric LLC

Service Desk Analyst II

Toledo, OH

$20.50 - $28/hr

Job Summary The IT Service Desk Analyst II role provides efficient technical assistance and support to end-users within the organization. This role provides timely support, troubleshooting issues ...

Concentric LLC

Service Desk Analyst II

Toledo, OH

$20.50 - $28/hr

Job Summary The IT Service Desk Analyst II role provides efficient technical assistance and support to end-users within the organization. This role provides timely support, troubleshooting issues ...

Concentric LLC

Service Desk Analyst II

Toledo, OH · On-site

$20.50 - $28/hr

Job Summary The IT Service Desk Analyst II role provides efficient technical assistance and support to end-users within the organization. This role provides timely support, troubleshooting issues ...

IDEALFORCE LLC

Service Desk Analyst II(35732)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Company Description IDEALFORCE has a Contract position available immediately for a Service Desk Analyst II to join our customer in Phoenix, AZ. Please find below additional details about this job.

IDEALFORCE LLC

Service Desk Analyst II (38724)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Company Description IDEALFORCE has a Contract-to-Hire position available immediately for Service Desk Analyst II to join our customer in Phoenix, AZ. This is an ONSITE position. Please find below ...

Netrio

Service Desk Analyst 2

Mckinney, TX · On-site

$19 - $26/hr

About the role The Service Desk Analyst will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable ...

SRS Distribution, Inc.

Service Desk Analyst

Mckinney, TX · On-site

$19 - $26/hr

Responsible for providing Tier 1-2 support, this position demands prompt response to service ... The Service Desk Analyst position primarily operates in a standard office environment ...

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Service Desk Analyst 2 information

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$14

$24

$35

How much do service desk analyst 2 jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for service desk analyst 2 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a service desk analyst 2?

Service Desk Analyst 2s are IT professionals who provide technical support and troubleshooting assistance to end-users within an organization. They handle more complex issues than entry-level analysts, often serving as an escalation point for unresolved problems. Their responsibilities include diagnosing software, hardware, and network issues, tracking incidents, and ensuring timely resolution to maintain business productivity. Service Desk Analyst 2s also contribute to documentation, process improvements, and may assist in training junior staff. They play a key role in improving user satisfaction and supporting IT service management processes.

What are the key skills and qualifications needed to thrive as a service desk analyst 2?

To thrive as a Service Desk Analyst 2, you need a solid understanding of IT support principles, troubleshooting skills, and typically an associate degree or relevant certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge base platforms is essential. Strong customer service, problem-solving abilities, and effective communication are crucial soft skills for this role. These skills and qualities are important to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.

What are some typical challenges faced by a service desk analyst 2 and how can they be effectively managed?

As a Service Desk Analyst 2, you may encounter challenges such as handling escalated technical issues, managing high ticket volumes, and maintaining service level agreements under pressure. Effectively managing these challenges involves strong problem-solving skills, prioritizing tasks based on urgency and impact, and clear communication with both end users and technical teams. Building a solid knowledge base and collaborating with colleagues can also streamline resolutions and foster a supportive work environment.

What is the career path of a Service Desk Analyst 2?

A Service Desk Analyst 2 typically advances to roles such as Senior Service Desk Analyst, Technical Support Specialist, or IT Support Supervisor, often by gaining experience, technical certifications, and expanding their knowledge of IT systems and tools. Progression may also include moving into specialized areas like network support, cybersecurity, or IT management positions.

What is the next step after Service Desk Analyst 2?

The next step after a Service Desk Analyst 2 role typically involves advancing to a higher-level position such as Senior Service Desk Analyst, Technical Support Specialist, or IT Support Supervisor. This progression often requires gaining additional certifications, such as CompTIA A+ or ITIL, and developing more advanced troubleshooting and leadership skills.
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Service Desk Analyst 2 jobs near you
Infographic showing various Service Desk Analyst 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk Analyst II

HCTec

Hohenwald, TN • On-site

$17 - $23.25/hr

Full-time

Re-posted 9 days ago

HCTec rating

7.2

Company rating: 7.2 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

138th of 226 rated it services

Job description

Job Summary:
HCTec is a managed services company seeking a Service Desk Analyst II to provide remote support from their 24/7 call center. The role involves delivering technical support to patients, physicians, and hospital staff while ensuring excellent customer service and communication.
Responsibilities:
• Take phone calls as directed/needed for client SLA's
• Interact with customers to provide and process information in response to inquiries, concerns, and requests
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
• Deliver service and support to end-users, including via remote connection or over the Internet
• Research required information using available resources
• Follow standard processes and procedures
• Accurately process and record call transactions using a computer and designated tracking software
• Organize ideas and communicate oral messages appropriate to listeners and situations
• Follow up and make scheduled call backs to customers where necessary
• Stay current with system information, changes and updates
• Identifies troubleshooting techniques/steps; Document all case information and updates as information becomes available via Healthy IT ticketing system
• Follows proper escalation procedures as defined by management
• Ensure customers receive prompt, accurate and courteous service
• Other duties as assigned
Qualifications:
Required:
• High School Diploma, GED, or equivalent required
• Customer service support experience in a call center environment via multiple channels (phone/chat/email) or technical support and/or troubleshooting experience
• Current valid State Drivers’ License
• Proper phone etiquette and effective listening skills
• Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar
• Knowledge of customer service principles and practices
• Must be able to sit for long periods of time
• Position requires use of headset/microphone
• Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system
• Experience with mobile device support (iPhone, Android, Windows Mobile)
• Must be a team player and build good working relationships across all functions
• Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high energy environment with a proactive focus
• Need to be flexible, adaptable, and possess creative problem-solving skills
Preferred:
• Completion of two-year community college/vocational/technical school in a relevant field
• Medical/clinical terminology
• Experience supporting software computer applications and equipment from a helpdesk environment
Company:
HCTec is a company that provides HIT and HIM resources and solutions. Founded in 2010, the company is headquartered in Brentwood, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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