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Service Desk Analyst 2 Jobs (NOW HIRING)

HCTec

Service Desk Analyst II

Winston Salem, NC · On-site

$19 - $25.75/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

Must have experience operating at Tier 2 or higher within a service desk or technical support ... Exceptional analytical and problem-solving skills * Advanced collaboration, communication, and ...

Dental Office

Service Desk Analyst

Carrollton, TX

$19.75 - $27/hr

Must have experience operating at Tier 2 or higher within a service desk or technical support ... Exceptional analytical and problem-solving skills * Advanced collaboration, communication, and ...

MB2 Dental

Service Desk Analyst

Carrollton, TX

$19.75 - $27/hr

Must have experience operating at Tier 2 or higher within a service desk or technical support ... Exceptional analytical and problem-solving skills * Advanced collaboration, communication, and ...

IDEALFORCE LLC

Service Desk Analyst II(35732)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Company Description IDEALFORCE has a Contract position available immediately for a Service Desk Analyst II to join our customer in Phoenix, AZ. Please find below additional details about this job.

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

Must have experience operating at Tier 2 or higher within a service desk or technical support ... Exceptional analytical and problem-solving skills. * Advanced collaboration, communication, and ...

IDEALFORCE LLC

Service Desk Analyst II (38724)

Phoenix, AZ

$20.25 - $27.75/hr

Company Description IDEALFORCE has a Contract-to-Hire position available immediately for Service Desk Analyst II to join our customer in Phoenix, AZ. This is an ONSITE position. Please find below ...

RS&H

Service Desk Analyst II

Dallas, TX

$20.25 - $27.75/hr

RS&H is currently in search of a skilled IT Service Desk Analyst to join our IT team at RS&H in the Dallas, TX office, supporting the Associates in that office directly, as well as supporting the ...

RS&H

Service Desk Analyst II

Dallas, TX · On-site

$20.25 - $27.75/hr

The Opportunity RS&H is currently in search of a skilled IT Service Desk Analyst to join our IT team at RS&H in the Dallas, TX office, supporting the Associates in that office directly, as well as ...

RS&H

Service Desk Analyst II

Dallas, TX

$20.25 - $27.75/hr

The Opportunity RS&H is currently in search of a skilled IT Service Desk Analyst to join our IT team at RS&H in the Dallas, TX office, supporting the Associates in that office directly, as well as ...

Omniscius Consulting

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Troubleshoot and resolve Tier I and II incidents including system inquiries, service requests ... desk analyst supporting client-specific applications * Strong analytical, problem-solving, and ...

Harris

Service Desk Analyst

Saint Clair, PA · On-site

$22/hr

The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair ...

Harriscomputer

Service Desk Analyst

Pittsburgh, PA

$22/hr

The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair ...

Harris

Service Desk Analyst

Pittsburgh, PA · On-site

$22/hr

The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair ...

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Service Desk Analyst 2 information

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$14

$24

$35

How much do service desk analyst 2 jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for service desk analyst 2 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a Level 2 service desk analyst job description?

A Level 2 Service Desk Analyst is responsible for resolving more complex technical issues that cannot be handled at Level 1, including troubleshooting hardware, software, and network problems. They often use remote support tools, document incidents, and escalate unresolved issues to higher support levels or specialized teams, requiring strong technical knowledge and customer service skills.

What are the career paths for a service desk analyst?

A Service Desk Analyst 2 can advance to roles such as Senior Service Desk Analyst, IT Support Specialist, or Systems Administrator by gaining experience and technical skills. They may also pursue certifications like CompTIA A+ or ITIL to qualify for higher-level positions or specialized roles in network, security, or infrastructure support.

What are some typical challenges faced by a Service Desk Analyst 2 and how can they be effectively managed?

As a Service Desk Analyst 2, you may encounter challenges such as handling escalated technical issues, managing high ticket volumes, and maintaining service level agreements under pressure. Effectively managing these challenges involves strong problem-solving skills, prioritizing tasks based on urgency and impact, and clear communication with both end users and technical teams. Building a solid knowledge base and collaborating with colleagues can also streamline resolutions and foster a supportive work environment.

Is analyst 2 higher than analyst 1?

In the Service Desk Analyst role, Analyst 2 is typically a higher-level position than Analyst 1, often requiring more experience, advanced troubleshooting skills, and possibly additional certifications. The progression usually reflects increased responsibilities and expertise within the support team.

What are the key skills and qualifications needed to thrive as a Service Desk Analyst 2, and why are they important?

To thrive as a Service Desk Analyst 2, you need a solid understanding of IT support principles, troubleshooting skills, and typically an associate degree or relevant certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge base platforms is essential. Strong customer service, problem-solving abilities, and effective communication are crucial soft skills for this role. These skills and qualities are important to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.

What can I do after service desk analyst?

A Service Desk Analyst 2 can advance to roles such as IT support specialist, systems administrator, or network technician, often requiring additional certifications like CompTIA A+ or Network+. Gaining experience with ticketing systems, remote support tools, and customer service skills can facilitate career progression into more technical or supervisory positions within IT support or IT operations.

What are Service Desk Analyst 2s?

Service Desk Analyst 2s are IT professionals who provide technical support and troubleshooting assistance to end-users within an organization. They handle more complex issues than entry-level analysts, often serving as an escalation point for unresolved problems. Their responsibilities include diagnosing software, hardware, and network issues, tracking incidents, and ensuring timely resolution to maintain business productivity. Service Desk Analyst 2s also contribute to documentation, process improvements, and may assist in training junior staff. They play a key role in improving user satisfaction and supporting IT service management processes.
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What cities are hiring for Service Desk Analyst 2 jobs? Cities with the most Service Desk Analyst 2 job openings:
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Service Desk Analyst 2 jobs near you
Infographic showing various Service Desk Analyst 2 job openings in the United States as of June 2026, with employment types broken down into 12% Full Time, 76% Part Time, and 12% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Service Desk Analyst II

Service Desk Analyst II

HCTec

Winston Salem, NC • On-site

$19 - $25.75/hr

Full-time

Posted 17 days ago

HCTec rating

6.9

Company rating: 6.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

135th of 207 rated it services

Job description

POSITION SUMMARY:
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will be responsible for technical support to patients, physicians, and hospital staff for related hospital applications through a variety of support channels. Customer Service and communication skills are a must and critical to the success of this role. This candidate will be expected to be able to work both independently and as part of a team and be able to adapt to new technologies and environments.
ESSENTIAL FUNCTIONS:
To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.
• Take phone calls as directed/needed for client SLA's
• Interact with customers to provide and process information in response to inquiries, concerns, and requests
• Gather customer's information and determine the issue by evaluating and analyzing the symptoms
• Deliver service and support to end-users, including via remote connection or over the Internet
• Research required information using available resources
• Follow standard processes and procedures
• Accurately process and record call transactions using a computer and designated tracking software
• Organize ideas and communicate oral messages appropriate to listeners and situations
• Follow up and make scheduled call backs to customers where necessary
• Stay current with system information, changes and updates
• Identifies troubleshooting techniques/steps; Document all case information and updates as information becomes available via Healthy IT ticketing system
• Follows proper escalation procedures as defined by management
• Ensure customers receive prompt, accurate and courteous service
• Other duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills and/or abilities required.
Education:
• High School Diploma, GED, or equivalent required; completion of two-year community college/vocational/technical school in a relevant field preferred
Experience:
• Customer service support experience in a call center environment via multiple channels (phone/chat/email) or technical support and/or troubleshooting experience
Certifications & Licenses:
• Current valid State Drivers' License
Skills and Abilities:
• Proper phone etiquette and effective listening skills
• Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar
• Knowledge of customer service principles and practices
• Medical/clinical terminology is preferred, but not required
• Must be able to sit for long periods of time
• Position requires use of headset/microphone
• Experience supporting software computer applications and equipment from a helpdesk environment
• Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system
• Experience with mobile device support (iPhone, Android, Windows Mobile)
• Must be a team player and build good working relationships across all functions
• Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high energy environment with a proactive focus
• Need to be flexible, adaptable, and possess creative problem-solving skills

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