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Desktop Support Analyst Level 2 Jobs (NOW HIRING)

Cognizant

Deskside Support Analyst (Level 2)

Stamford, CT · On-site

$24.75 - $33.25/hr

Cognizant is seeking a skilled Deskside Support Analyst (Level 2) to provide onsite technical ... The ideal candidate will have strong hands-on experience in desktop support, troubleshooting ...

DYOPATH

Desktop Support Analyst II

Tucson, AZ

$25/hr

Mentor and support Level I and Associate Desktop Support Analysts * Participate in continuous ... Analyst II , you play a critical role in maintaining reliable IT operations and supporting end ...

DYOPATH

Desktop Support Analyst II

Tucson, AZ · On-site

$25/hr

Mentor and support Level I and Associate Desktop Support Analysts * Participate in continuous ... Analyst II , you play a critical role in maintaining reliable IT operations and supporting end ...

DYOPATH

Desktop Support Analyst II

Tucson, AZ

$25/hr

Mentor and support Level I and Associate Desktop Support Analysts * Participate in continuous ... Analyst II , you play a critical role in maintaining reliable IT operations and supporting end ...

Cognizant

Desktop Support Analyst

Orlando, FL · On-site

$21.75 - $29.25/hr

... Level 2 onsite support for complex customer issues and ability to support Tier 1 VIPs • Lead ... as a Desktop Support Analyst. • Strong technical knowledge of desktop operating systems and ...

TECO

Sr. Desktop Support Analyst, Progression

Lutz, FL

$21 - $28/hr

Technology This position can be hired at any level within the job family progression, based on ... Related Experience Required: 2 years of customer service or IT related experience. Preferred: 3 ...

ProKatchers

Desktop Support Technician

Clark, NJ

$21 - $26.75/hr

We are seeking an experienced and customer-focused Desktop Support Analyst where you'll be the main ... Level 2 preferred) Strong knowledge of Windows, Mac, and Office 365 Experience with ServiceNow or ...

Intellectt INC

Desktop Support Analyst

New York, NY · On-site

$25.50 - $34.25/hr

Provide Tier 2 support for managing and troubleshooting Windows desktops/laptops, Apple laptops ... Advanced level troubleshooting skills within the desktop environment. * Excellent written and ...

360 IT Professionals

Desktop Support Analyst

Indianapolis, IN · On-site

$22.25 - $29.75/hr

Ability to multi-task and support high level of trouble shooting user issues via telephone and ... Bachelor's Degree or equivalent. 1-2 years related work experience. Position Summary This is a ...

Robert Half

Desktop Support Analyst

Irvine, PA · On-site

$19.25 - $26/hr

We are looking for a Desktop Support Analyst to join a manufacturing environment in Stow, Ohio on a contract assignment. This role will focus on hands-on desktop support, workstation updates, and end ...

DYOPATH

Desktop Support Analyst I

Nashville, TN

$19/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and ... The above information has been designed to indicate the general nature and level of work performed ...

DYOPATH

Desktop Support Analyst I

Nashville, TN · On-site

$19/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and ... The above information has been designed to indicate the general nature and level of work performed ...

DYOPATH

Desktop Support Analyst I

Winnetka, IL · On-site

$26/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and ... The above information has been designed to indicate the general nature and level of work performed ...

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Desktop Support Analyst Level 2 information

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How much do desktop support analyst level 2 jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for desktop support analyst level 2 in the United States is $26.89, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $30.05 per hour, depending on experience, location, and employer.

What is a Desktop Support Analyst Level 2?

A Desktop Support Analyst Level 2 is an IT professional responsible for providing advanced technical support to end-users, typically handling more complex issues than entry-level (Level 1) analysts. They troubleshoot hardware and software problems, assist with installations and configurations, and may support network and security-related issues. Level 2 analysts often receive escalated tickets from Level 1 and work closely with other IT departments to resolve incidents efficiently. Their role may also include documenting solutions, training users, and contributing to IT process improvements.

What is the difference between Desktop Support Analyst Level 2 vs Desktop Support Technician?

AspectDesktop Support Analyst Level 2Desktop Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, help desksHelp desks, on-site support, retail, or corporate
ResponsibilitiesAdvanced troubleshooting, user support, escalation handlingBasic troubleshooting, hardware/software setup, user assistance

Desktop Support Analyst Level 2 and Desktop Support Technician roles share similar certifications and work environments. However, Level 2 analysts typically handle more complex issues and escalate problems when necessary, whereas technicians focus on routine support tasks. Both roles are essential in maintaining IT support services within organizations.

What are some typical challenges a Desktop Support Analyst Level 2 might face, and how are they addressed within a team environment?

As a Desktop Support Analyst Level 2, you may encounter complex technical issues that require advanced troubleshooting beyond standard procedures, such as network connectivity problems or software compatibility errors. Collaborating with Level 1 analysts and escalating unresolved issues to higher-level engineers is common practice. Effective communication and documentation of solutions are essential, as is staying current with new technologies and company systems. The team environment is typically collaborative, with regular knowledge sharing sessions to ensure everyone is equipped to handle recurring or emerging challenges.

What are the key skills and qualifications needed to thrive as a Desktop Support Analyst Level 2, and why are they important?

To excel as a Desktop Support Analyst Level 2, you need advanced knowledge of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or technical certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as ServiceNow, and Active Directory management is essential. Strong problem-solving skills, customer service orientation, and effective communication distinguish top performers in this role. These abilities ensure timely resolution of technical issues, minimize downtime, and support end-user productivity in business environments.
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What cities are hiring for Desktop Support Analyst Level 2 jobs? Cities with the most Desktop Support Analyst Level 2 job openings:
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Desktop Support Analyst Level 2 jobs near you
Infographic showing various Desktop Support Analyst Level 2 job openings in the United States as of May 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $55,937 per year, or $26.9 per hour.
Deskside Support Analyst (Level 2)

Deskside Support Analyst (Level 2)

Cognizant

Stamford, CT • On-site

$24.75 - $33.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Cognizant rating

7.5

Company rating: 7.5 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

37th of 57 rated business consultants

Job description

Job Summary:
Cognizant is seeking a skilled Deskside Support Analyst (Level 2) to provide onsite technical support to end users in a corporate environment. The ideal candidate will have strong hands-on experience in desktop support, troubleshooting hardware/software issues, and delivering exceptional customer service.
Responsibilities:
• Provide Level 2 onsite support for end-user incidents and service requests
• Troubleshoot and resolve hardware, software, and network-related issues
• Support desktops, laptops, mobile devices, and peripherals (printers, scanners, etc.)
• Install, configure, and upgrade operating systems and applications
• Perform software deployments, system upgrades, and patch management
• Manage Active Directory tasks (user accounts, password resets, access control)
• Provide VIP (Tier 1) user support with high responsiveness and professionalism
• Utilize remote support tools for troubleshooting when needed
• Support virtual environments (Citrix / Azure Virtual Desktop)
• Provide Audio/Video conferencing support
• Assist with IT asset management and procurement processes
• Support office moves, relocations, and infrastructure setup
• Deliver Hands & Feet support for server, storage, backup, and network equipment
• Accurately log and track requests using ITSM tools (ServiceNow / Remedy)
• Ensure adherence to SLA targets and ITIL best practices
Qualifications:
Required:
• Bachelor’s degree in IT or related field (or equivalent experience)
• 3–6+ years of experience in deskside / end-user support
• Strong expertise in: Windows 10 / Windows 11 and Mac OS
• Strong expertise in: Active Directory
• Strong expertise in: Intune / SCCM
• Experience with: Remote support tools (BeyondTrust, LogMeIn, ScreenMeet)
• Experience with: ITSM tools (ServiceNow / Remedy)
• Strong troubleshooting skills across hardware, software, and network issues
• Experience supporting corporate/VIP users
• Ability to handle multiple priorities in a fast-paced environment
• Willingness to work flexible hours, including weekends if required
Preferred:
• Experience with: Citrix / Azure Virtual Desktop (AVD)
• Experience with: Audio/Video technologies
• Experience with: ITIL framework
• Knowledge of network fundamentals and physical layer troubleshooting
Company:
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era. Founded in 1994, the company is headquartered in Teaneck, USA, with a team of 10001+ employees. The company is currently Late Stage.

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