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Desktop Support Analyst Level 2 Jobs (NOW HIRING)

Cannon Search

Desktop Support Analyst

Boston, MA · On-site

$25.25 - $34/hr

... Support Analyst in Boston. This role is perfect for someone looking to take their career to the ... You will be an integral part of the IT team handling level 2-3 desktop support, providing critical ...

DYOPATH

Desktop Support Analyst II

Akron, OH

$31.68/hr

DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities ... You'll tackle higher-level escalations, mentor junior analysts, and contribute to documentation and ...

DYOPATH

Desktop Support Analyst II

Akron, OH · On-site

$31.68/hr

DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities ... You'll tackle higher-level escalations, mentor junior analysts, and contribute to documentation and ...

DYOPATH

Desktop Support Analyst II

Akron, OH

$31.68/hr

DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities ... You'll tackle higher-level escalations, mentor junior analysts, and contribute to documentation and ...

Amicis Global

Desktop Support Analyst

White Plains, NY · On-site

$25 - $35/hr

Desktop Support Analyst Location: White Plains, NY 10601 Duration: 12+ Months Kindly help me with ... Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices)

Humetis Group

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Job Title: Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months ... This role will provide Tier 2 and Tier 3 technical support to enterprise-level users, ensuring ...

RedStream Technology

Desktop Support Analyst

Tampa, FL · On-site

$22 - $29.50/hr

We are seeking a dedicated and skilled IT Desktop Support Technician to join our client's Level 2 ... analytical and problem-solving skills Excellent communication, presentation, influencing, and ...

F2Onsite

Be Seen First

Level 2 Desktop Support

Coppell, TX · On-site

$20 - $21/hr

Position Summary We are seeking an experienced Level 2 Desktop Support / Deskside Technician for a ... Excellent analytical and problem-solving skills. * Comfortable working independently while ...

New

DYOPATH

Desktop Support Analyst I

Waco, TX

$22/hr

Bachelor's degree in Computer Science, IT, or a related field OR * 2 years of equivalent work ... The above information has been designed to indicate the general nature and level of work performed ...

DYOPATH

Desktop Support Analyst I

Waco, TX

$22/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and ... Bachelor's degree in Computer Science, IT, or a related field OR * 2 years of equivalent work ...

DYOPATH

Desktop Support Analyst I

Waco, TX · On-site

$22/hr

Bachelor's degree in Computer Science, IT, or a related field OR * 2 years of equivalent work ... The above information has been designed to indicate the general nature and level of work performed ...

Harriscomputer

Desktop Support Analyst- H

Elizabeth, NJ

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing ... Experience: 2-3 years minimum in a desktop support role. * Technical Skills: Proficient with ...

DCM Services

Desktop Support Analyst

Columbia, SC

$50K - $60K/yr

Description Desktop Support Analyst Full-time | Non-Exempt | Bonus Eligible About DCM Services DCM ... Requirements What You'll Bring * 2+ years of experience in desktop support, helpdesk, or IT support ...

DCM Services LLC

Desktop Support Analyst

Columbia, SC · On-site

$50K - $60K/yr

Desktop Support Analyst Full-time Non-Exempt Bonus Eligible About DCM Services DCM Services, LLC is ... Requirements What You'll Bring * 2+ years of experience in desktop support, helpdesk, or IT support ...

Robert Half

Desktop Support Analyst

Minneapolis, MN · On-site

$25 - $29/hr

... * 2+ years of experience in technical support, desktop support, or help desk environments. * Hands-on experience with Windows 10 and Windows 11 troubleshooting, deployment, or upgrade support.

New

Scalence L.L.C.

Desktop Support Analyst

Tampa, FL · On-site

$22 - $29.50/hr

They are seeking a Desktop Support Analyst to deliver exceptional customer service, provide comprehensive desktop support, and maintain accurate documentation of technical procedures.

Connection

Desktop Support Analyst

Chicago, IL · On-site

$24 - $32.25/hr

They are seeking a Desktop Support Analyst to provide a balanced mix of Help Desk and Desktop ... level of accuracy and professionalism. • Strong sense of urgency and responsiveness when ...

Careficient

Desktop Support Analyst

Overland Park, KS

$22 - $29.50/hr

Job Summary We are seeking a knowledgeable and customer-focused Desktop Support Analyst II to join our IT support team. This position involves resolving end-user technical issues, providing Tier 1 ...

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All JobsDesktop Support Analyst Level 2 Jobs

Desktop Support Analyst Level 2 information

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$10

$26

$39

How much do desktop support analyst level 2 jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for desktop support analyst level 2 in the United States is $26.89, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $30.05 per hour, depending on experience, location, and employer.

What is a Desktop Support Analyst Level 2?

A Desktop Support Analyst Level 2 is an IT professional responsible for providing advanced technical support to end-users, typically handling more complex issues than entry-level (Level 1) analysts. They troubleshoot hardware and software problems, assist with installations and configurations, and may support network and security-related issues. Level 2 analysts often receive escalated tickets from Level 1 and work closely with other IT departments to resolve incidents efficiently. Their role may also include documenting solutions, training users, and contributing to IT process improvements.

What is the difference between Desktop Support Analyst Level 2 vs Desktop Support Technician?

AspectDesktop Support Analyst Level 2Desktop Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, help desksHelp desks, on-site support, retail, or corporate
ResponsibilitiesAdvanced troubleshooting, user support, escalation handlingBasic troubleshooting, hardware/software setup, user assistance

Desktop Support Analyst Level 2 and Desktop Support Technician roles share similar certifications and work environments. However, Level 2 analysts typically handle more complex issues and escalate problems when necessary, whereas technicians focus on routine support tasks. Both roles are essential in maintaining IT support services within organizations.

What are some typical challenges a Desktop Support Analyst Level 2 might face, and how are they addressed within a team environment?

As a Desktop Support Analyst Level 2, you may encounter complex technical issues that require advanced troubleshooting beyond standard procedures, such as network connectivity problems or software compatibility errors. Collaborating with Level 1 analysts and escalating unresolved issues to higher-level engineers is common practice. Effective communication and documentation of solutions are essential, as is staying current with new technologies and company systems. The team environment is typically collaborative, with regular knowledge sharing sessions to ensure everyone is equipped to handle recurring or emerging challenges.

What are the key skills and qualifications needed to thrive as a Desktop Support Analyst Level 2, and why are they important?

To excel as a Desktop Support Analyst Level 2, you need advanced knowledge of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or technical certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as ServiceNow, and Active Directory management is essential. Strong problem-solving skills, customer service orientation, and effective communication distinguish top performers in this role. These abilities ensure timely resolution of technical issues, minimize downtime, and support end-user productivity in business environments.
More about Desktop Support Analyst Level 2 jobs
What cities are hiring for Desktop Support Analyst Level 2 jobs? Cities with the most Desktop Support Analyst Level 2 job openings:
What job categories do people searching Desktop Support Analyst Level 2 jobs look for? The top searched job categories for Desktop Support Analyst Level 2 jobs are:
Desktop Support Analyst Level 2 jobs near you
Infographic showing various Desktop Support Analyst Level 2 job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 87% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $55,937 per year, or $26.9 per hour.

Desktop Support Analyst

Cannon Search

Boston, MA • On-site

$25.25 - $34/hr

Contractor

Re-posted 13 days ago

Job description

Are you a tech-savvy professional with a passion for providing exceptional IT support? We have a fantastic opportunity for a Desktop Support Analyst in Boston. This role is perfect for someone looking to take their career to the next level in a dynamic and professional environment. You will be an integral part of the IT team handling level 2-3 desktop support, providing critical support to the user community.
This is a contract to hire role in Boston with a great work environment.
Qualifications:
  • 3+ years of IT support/Desktop Support experience
  • Active Directory/O365/Intune/VPN, etc.
  • Strong troubleshooting skills
  • Experience with hardware/software rollouts, migrations, and upgrades.
  • Excellent written and verbal communication.
  • Strong customer service.
  • Ability to work independently and as part of a team.
  • Flexibility to work overtime when necessary

Interviewing Now! If you are interested in hearing more about this Desktop Support opportunity, apply to this post or email your resume directly to Dan Gilliam, email: dan.gilliam@cannonsearch.com
Tags: Desktop Support, IT Support, Service Desk Analyst, Desktop Technician

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