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Desktop Support Analyst Level 2 Jobs (NOW HIRING)

DYOPATH

Desktop Support Analyst II

Tucson, AZ

$30/hr

Mentor and support Level I and Associate Desktop Support Analysts * Participate in continuous ... Analyst II , you play a critical role in maintaining reliable IT operations and supporting end ...

Amicis Global

Desktop Support Analyst

White Plains, NY · On-site

$25 - $35/hr

Desktop Support Analyst Location: White Plains, NY 10601 Duration: 12+ Months Kindly help me with ... Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices)

360 IT Professionals

Desktop Support Analyst

Indianapolis, IN · On-site

$22.25 - $29.75/hr

Ability to multi-task and support high level of trouble shooting user issues via telephone and ... Bachelor's Degree or equivalent. 1-2 years related work experience. Position Summary This is a ...

aptlogix LLC

Desktop support - Level 2

Duarte, CA · On-site

$22/hr

Desktop support - Field Services Technician (Level 2) Location: Duarte, California Pay Rate: $22.00 / hr Ability to work onsite in Duarte, CA. Interested candidates, please send your updated resume ...

DYOPATH

Desktop Support Analyst I

Sanford, NC · On-site

$21/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and ... Bachelor's degree in Computer Science, IT, or a related field OR * 2 years of equivalent work ...

Harris

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing ... Experience: 2-3 years minimum in a desktop support role. * Technical Skills: Proficient with ...

Altera Digital Health

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Altera Digital Health is seeking a Desktop Support Analyst for a managed services group, providing ... Required : • 2-3 years minimum in a desktop support role. • Proficient with Windows 10/11 ...

TEKsystems

Desktop Support Analyst

Grand Rapids, MI

$24/hr

Provide first and second-level technical support for desktops, laptops, mobile devices, printers ... Required Qualifications * 2 to 4 years of IT support experience in a Help Desk, Desktop Support, PC ...

360 IT Professionals

Desktop Support Analyst

Houston, TX · On-site

$22.25 - $29.75/hr

Ability to multi-task and support high level of trouble shooting user issues via telephone and ... Bachelor's Degree or equivalent. 1-2 years related work experience. This is a driving position must ...

TEKsystems

Desktop Support Analyst

Minneapolis, MN

$23 - $25/hr

Skills Desktop, Troubleshooting, Support, Customer service, Active directory, Windows 10, Hardware ... Experience Level Intermediate Level Job Type & Location This is a Contract position based out of ...

clarkmhc

Desktop Support Analyst

Flower Mound, TX · On-site

$21.25 - $28.75/hr

Primary responsibility includes Tier 1 level helpdesk support for trouble shooting, diagnoses and ... Minimum of 2 years of experience in a desktop support role. * Must be able to work under intense ...

TEKsystems

Desktop Support Analyst

Minneapolis, MN · On-site

$24.25 - $32.50/hr

Desktop troubleshooting and support o Install, physically move, maintain and troubleshoot various ... Experience Level Intermediate Level Job Type & Location This is a Contract position based out of ...

CareOne

Desktop Support Analyst - CS

Houston, TX

$21 - $28/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not ... Identify, diagnose, and resolve Level 1 IT problems related to personal computer hardware and ...

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Desktop Support Analyst Level 2 information

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$10

$26

$39

How much do desktop support analyst level 2 jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for desktop support analyst level 2 in the United States is $26.89, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $30.05 per hour, depending on experience, location, and employer.

What is a desktop support analyst level 2?

A Desktop Support Analyst Level 2 is an IT professional responsible for providing advanced technical support to end-users, typically handling more complex issues than entry-level (Level 1) analysts. They troubleshoot hardware and software problems, assist with installations and configurations, and may support network and security-related issues. Level 2 analysts often receive escalated tickets from Level 1 and work closely with other IT departments to resolve incidents efficiently. Their role may also include documenting solutions, training users, and contributing to IT process improvements.

What are some typical challenges a desktop support analyst level 2 might face, and how are they addressed within a team environment?

As a Desktop Support Analyst Level 2, you may encounter complex technical issues that require advanced troubleshooting beyond standard procedures, such as network connectivity problems or software compatibility errors. Collaborating with Level 1 analysts and escalating unresolved issues to higher-level engineers is common practice. Effective communication and documentation of solutions are essential, as is staying current with new technologies and company systems. The team environment is typically collaborative, with regular knowledge sharing sessions to ensure everyone is equipped to handle recurring or emerging challenges.

What are the key skills and qualifications needed to thrive as a desktop support analyst level 2, and why are they important?

To excel as a Desktop Support Analyst Level 2, you need advanced knowledge of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or technical certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as ServiceNow, and Active Directory management is essential. Strong problem-solving skills, customer service orientation, and effective communication distinguish top performers in this role. These abilities ensure timely resolution of technical issues, minimize downtime, and support end-user productivity in business environments.

What is the difference between Desktop Support Analyst Level 2 vs Desktop Support Technician?

AspectDesktop Support Analyst Level 2Desktop Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, help desksHelp desks, on-site support, retail, or corporate
ResponsibilitiesAdvanced troubleshooting, user support, escalation handlingBasic troubleshooting, hardware/software setup, user assistance

Desktop Support Analyst Level 2 and Desktop Support Technician roles share similar certifications and work environments. However, Level 2 analysts typically handle more complex issues and escalate problems when necessary, whereas technicians focus on routine support tasks. Both roles are essential in maintaining IT support services within organizations.

More about Desktop Support Analyst Level 2 jobs

What cities are hiring for Desktop Support Analyst Level 2 jobs?

Cities with the most Desktop Support Analyst Level 2 job openings:

What job categories do people searching Desktop Support Analyst Level 2 jobs look for?

The top searched job categories for Desktop Support Analyst Level 2 jobs are:

Desktop Support Analyst Level 2 jobs near you
Infographic showing various Desktop Support Analyst Level 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,937 per year, or $26.9 per hour.

Desktop Support Analyst II

DYOPATH

Tucson, AZ

$30/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Dyopath rating

6.7

Company rating: 6.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

166th of 225 rated it services

Job description

Join DYOPATH as a Desktop Support Analyst II

Are you passionate about solving advanced technical issues and delivering exceptional end-user support?

DYOPATH is seeking a Desktop Support Analyst II who excels in troubleshooting, communication, and collaboration, while taking ownership of complex technical challenges and mentoring junior team members.

Why You'll Love Working Here
  • Purpose with Passion - Be part of a company guided by its L.O.V.E. philosophy (Living Our Values Every Day)
  • Growth & Development - Opportunities for certifications, skill-building, and career progression
  • Team-Oriented Culture - Collaborate with supportive colleagues in a high-performing environment
  • Recognition & Impact - Your expertise directly improves user experience and operational efficiency
Benefits
  • Medical, Dental, and Vision coverage
  • Life insurance
  • 401(k) with company match
  • Paid holidays, including "You Pick a Day"
  • FSA and HSA options
  • Pet insurance
  • Additional benefits available
Role Overview
  • Location: On-Site (Tucson, AZ)
  • Schedule: 1st Shift; Monday through Friday
  • Pay Rate: $30
Your Mission as a Desktop Support Analyst II
  • Provide advanced technical support for desktops, laptops, mobile devices, and peripherals
  • Analyze and resolve complex user incidents and service requests
  • Install, deploy, and maintain hardware and software systems
  • Troubleshoot issues via in-person, phone, or chat support
  • Manage and resolve tickets using internal or client ticketing systems while meeting SLAs
  • Perform system updates, including Microsoft security patches, antivirus updates, and application upgrades
  • Support networking-related issues and endpoint connectivity
  • Order and manage hardware parts for maintenance and repairs
  • Create, update, and maintain knowledge base documentation
  • Act as a liaison with third-party vendors and technicians
  • Conduct root cause analysis (RCA) for recurring issues
  • Document processes and develop clear procedures for self-service capabilities
  • Mentor and support Level I and Associate Desktop Support Analysts
  • Participate in continuous improvement initiatives and operational enhancements
What You Bring to the TeamEducation & Certifications

Required:

  • Bachelor's degree in Computer Science, IT, or related field
    OR 4+ years of equivalent work experience
  • A+ Certification

Preferred:

  • Network+ Certification
  • Prior experience as a Desktop Support Analyst I
Experience & Skills
  • Strong experience supporting PC hardware and peripheral devices
  • Intermediate to advanced troubleshooting skills (hardware & software)
  • Experience with Microsoft O365 Suite and SharePoint
  • Familiarity with Active Directory and user support
  • Knowledge of ITIL or change management practices
  • Ability to perform root cause analysis (RCA)
  • Experience supporting mobile devices (preferred)
  • Proficiency with ticketing systems and incident tracking
  • Excellent written and verbal communication skills
  • Strong customer service mindset
Other Requirements
  • Valid driver's license with acceptable driving record
  • Ability to pass a background check prior to hire
  • Highly detail-oriented with strong organizational skills
  • Ability to prioritize tasks and meet deadlines in a fast-paced environment
  • Collaborative team player with sound judgment
Why This Role Matters

As a Desktop Support Analyst II, you play a critical role in maintaining reliable IT operations and supporting end users with complex technical needs. Your expertise not only resolves issues efficiently but also strengthens system performance, enhances user satisfaction, and contributes to continuous service improvement.

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