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Desktop Support Analyst Level 2 Jobs (NOW HIRING)

DYOPATH

Desktop Support Analyst II

Tucson, AZ · On-site

$25/hr

Mentor and support Level I and Associate Desktop Support Analysts * Participate in continuous ... Analyst II , you play a critical role in maintaining reliable IT operations and supporting end ...

DYOPATH

Desktop Support Analyst II

Tucson, AZ · On-site

$25/hr

Mentor and support Level I and Associate Desktop Support Analysts * Participate in continuous ... Analyst II , you play a critical role in maintaining reliable IT operations and supporting end ...

DYOPATH

Desktop Support Analyst II

Tucson, AZ · On-site

$25/hr

Mentor and support Level I and Associate Desktop Support Analysts * Participate in continuous ... Analyst II , you play a critical role in maintaining reliable IT operations and supporting end ...

Delphi-US

Desktop Support Analyst

Tampa, FL · On-site

$28 - $33/hr

Provide Level 2 desktop support for Windows and macOS users by resolving hardware, software, and ... Strong analytical, troubleshooting, and problem-solving skills. * Excellent communication and ...

Gunvor

Desktop Support Analyst

Houston, TX · On-site

$22.25 - $29.75/hr

Desktop Support Analyst Contract Type: Permanent Time Type: Full time Desktop Support Analyst The ... The primary role is the provision of efficient 1st level user Desktop support for the users located ...

Syntricate Technologies

Desktop Support Analyst

Rex, GA · On-site

$21.50 - $29/hr

Desktop Support Analyst The support analyst assists customers with tier one issues or forwards to ... OR Two years of experience at the lower-level Help Desk Analyst 1 or position equivalent. * Note:

Humetis Group

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Job Title: Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months ... This role will provide Tier 2 and Tier 3 technical support to enterprise-level users, ensuring ...

Elevance Systems

Desktop Support Analyst

Culver City, CA · On-site

$25.25 - $34/hr

Desktop Support Analyst Multiple Locations - Re no, Nevada, Indianapolis, Indiana, and Culver City ... • Expert level knowledge of Microsoft Office suite Please send your resume and salary ...

Saige Partners

Desktop Support Analyst

Axis, AL · On-site

$24 - $28/hr

Desktop Support Analyst Job Overview: The Deskside Support IT Analyst position ensures proper ... the desktop level via telephone, instant messaging, email, and other support tools within a ...

Saige Partners

Desktop Support Analyst

Axis, AL · On-site

$22.50 - $30.50/hr

... the desktop level via telephone, instant messaging, email, and other support tools within a ... The IT Analyst - Deskside position also provides executive support and user account management ...

Harris

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing ... Experience: 2-3 years minimum in a desktop support role. * Technical Skills: Proficient with ...

Harris

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing ... Experience: 2-3 years minimum in a desktop support role. * Technical Skills: Proficient with ...

Intellectt INC

Desktop Support Analyst

New York, NY · On-site

$25.50 - $34.25/hr

Provide Tier 2 support for managing and troubleshooting Windows desktops/laptops, Apple laptops ... Advanced level troubleshooting skills within the desktop environment. * Excellent written and ...

Harris Computer

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing ... Experience: 2-3 years minimum in a desktop support role. * Technical Skills: Proficient with ...

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Desktop Support Analyst Level 2 information

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How much do desktop support analyst level 2 jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for desktop support analyst level 2 in the United States is $26.89, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $30.05 per hour, depending on experience, location, and employer.

What is a Desktop Support Analyst Level 2?

A Desktop Support Analyst Level 2 is an IT professional responsible for providing advanced technical support to end-users, typically handling more complex issues than entry-level (Level 1) analysts. They troubleshoot hardware and software problems, assist with installations and configurations, and may support network and security-related issues. Level 2 analysts often receive escalated tickets from Level 1 and work closely with other IT departments to resolve incidents efficiently. Their role may also include documenting solutions, training users, and contributing to IT process improvements.

What is the difference between Desktop Support Analyst Level 2 vs Desktop Support Technician?

AspectDesktop Support Analyst Level 2Desktop Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, help desksHelp desks, on-site support, retail, or corporate
ResponsibilitiesAdvanced troubleshooting, user support, escalation handlingBasic troubleshooting, hardware/software setup, user assistance

Desktop Support Analyst Level 2 and Desktop Support Technician roles share similar certifications and work environments. However, Level 2 analysts typically handle more complex issues and escalate problems when necessary, whereas technicians focus on routine support tasks. Both roles are essential in maintaining IT support services within organizations.

What are some typical challenges a Desktop Support Analyst Level 2 might face, and how are they addressed within a team environment?

As a Desktop Support Analyst Level 2, you may encounter complex technical issues that require advanced troubleshooting beyond standard procedures, such as network connectivity problems or software compatibility errors. Collaborating with Level 1 analysts and escalating unresolved issues to higher-level engineers is common practice. Effective communication and documentation of solutions are essential, as is staying current with new technologies and company systems. The team environment is typically collaborative, with regular knowledge sharing sessions to ensure everyone is equipped to handle recurring or emerging challenges.

What are the key skills and qualifications needed to thrive as a Desktop Support Analyst Level 2, and why are they important?

To excel as a Desktop Support Analyst Level 2, you need advanced knowledge of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or technical certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as ServiceNow, and Active Directory management is essential. Strong problem-solving skills, customer service orientation, and effective communication distinguish top performers in this role. These abilities ensure timely resolution of technical issues, minimize downtime, and support end-user productivity in business environments.
More about Desktop Support Analyst Level 2 jobs
What cities are hiring for Desktop Support Analyst Level 2 jobs? Cities with the most Desktop Support Analyst Level 2 job openings:
What job categories do people searching Desktop Support Analyst Level 2 jobs look for? The top searched job categories for Desktop Support Analyst Level 2 jobs are:
Desktop Support Analyst Level 2 jobs near you
Infographic showing various Desktop Support Analyst Level 2 job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 89% Full Time, and 10% Part Time. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $55,937 per year, or $26.9 per hour.
Deskside Support Analyst (Level 2)

Deskside Support Analyst (Level 2)

Cognizant Technology Solutions

Chicago, IL • On-site

$72K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Cognizant rating

7.4

Company rating: 7.4 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

40th of 58 rated business consultants

Job description

Deskside Support Analyst (Level 2)
Location: Chicago, IL (onsite)
Experience: 6-8 years
Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Job Summary
We are seeking a skilled Deskside Support Analyst (Level 2) to provide onsite technical support to end users in a corporate environment. The ideal candidate will have strong hands-on experience in desktop support, troubleshooting hardware/software issues, and delivering exceptional customer service. This role involves direct user interaction, VIP support, and maintaining IT operations efficiency.
Key Responsibilities
  • Provide Level 2 onsite support for end-user incidents and service requests
  • Troubleshoot and resolve hardware, software, and network-related issues
  • Support desktops, laptops, mobile devices, and peripherals (printers, scanners, etc.)
  • Install, configure, and upgrade operating systems and applications
  • Perform software deployments, system upgrades, and patch management
  • Manage Active Directory tasks (user accounts, password resets, access control)
  • Provide VIP (Tier 1) user support with high responsiveness and professionalism
  • Utilize remote support tools for troubleshooting when needed
  • Support virtual environments (Citrix / Azure Virtual Desktop)
  • Provide Audio/Video conferencing support
  • Assist with IT asset management and procurement processes
  • Support office moves, relocations, and infrastructure setup
  • Deliver Hands & Feet support for server, storage, backup, and network equipment
  • Accurately log and track requests using ITSM tools (ServiceNow / Remedy)
  • Ensure adherence to SLA targets and ITIL best practices

Required Qualifications
  • Bachelor's degree in IT or related field (or equivalent experience)
  • 3-6+ years of experience in deskside / end-user support
  • Strong expertise in:
    • Windows 10 / Windows 11 and Mac OS
    • Active Directory
    • Intune / SCCM
  • Experience with:
    • Remote support tools (BeyondTrust, LogMeIn, ScreenMeet)
    • ITSM tools (ServiceNow / Remedy)
  • Strong troubleshooting skills across hardware, software, and network issues
  • Experience supporting corporate/VIP users
  • Ability to handle multiple priorities in a fast-paced environment
  • Willingness to work flexible hours, including weekends if required

Preferred Qualifications
  • Experience with:
    • Citrix / Azure Virtual Desktop (AVD)
    • Audio/Video technologies
    • ITIL framework
  • Knowledge of network fundamentals and physical layer troubleshooting

Soft Skills
  • Excellent communication skills (verbal and written)
  • Strong customer service focus and professionalism
  • Ability to work independently and in a team-oriented environment
  • Strong organizational and time management skills
  • Ability to perform under pressure and meet SLAs

Applications will be accepted until 6/15/2026
The annual salary for this position is between 60,001- $72,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and is subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contribution
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

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