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Desktop Support Analyst Level 2 Jobs in Chicago, IL

DYOPATH

Desktop Support Analyst I

Winnetka, IL

$26/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and ... The above information has been designed to indicate the general nature and level of work performed ...

DYOPATH

Desktop Support Analyst I

Winnetka, IL · On-site

$26/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and ... The above information has been designed to indicate the general nature and level of work performed ...

DYOPATH

Desktop Support Analyst I

Winnetka, IL · On-site

$26/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Desktop Support Analyst I who ...

Clarity Partners LLC

Desktop Analyst

Chicago, IL · On-site

$55K - $65K/yr

Clarity Partners is seeking a Desktop Analyst local to Chicago, IL to lead desktop support ... Provide Level 1 through 3 day-to-day IT desktop support for desktops, laptops, Wyse devices ...

Clarity Partners LLC

Desktop Analyst

Chicago, IL · On-site

$55K - $65K/yr

Clarity Partners is seeking a Desktop Analyst local to Chicago, IL to lead desktop support ... Provide Level 1 through 3 day-to-day IT desktop support for desktops, laptops, Wyse devices ...

Magicforce

Desktop Analyst

Chicago, IL

$60 - $70/hr

... 2. Dispatch desktop analysts to Cook County of Public Health locations. 3. Coordinate receipt ... Provide level 1 through 3 day-to-day IT Desktop support for all desktop technology devices ...

Hi-Tech Solutions

Desktop support

Oakbrook Terrace, IL

$19 - $23/hr

Candidate should be highly motivated and able to work independently providing level 2 computer ... Qualifications windows os, desktop support, users, vpn Additional Information Lawrence E. Harmon ...

JobsMight, Inc.

Be Seen First

Help Desk Desktop Support (PART TIME)

Chicago, IL · On-site

$20 - $30/hr

... 2 Support, Level 1 Support, Level 2 Support, End User Support, End User Computing, IT ... Desk Analyst, IT Support Analyst, Desktop Support Technician, IT Support Technician, IT ...

IDEX

Desktop Support Systems Analyst

Northbrook, IL · On-site

$36/hr

We are seeking a customer-focused Desktop Support Systems Analyst to provide high-touch IT support ... Provide Level 2 technical support for hardware, software, and connectivity issues * Support both ...

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All JobsDesktop Support Analyst Level 2 JobsDesktop Support Analyst Level 2 Jobs in Chicago, IL

Desktop Support Analyst Level 2 information

See Chicago, IL salary details

$11

$27

$40

How much do desktop support analyst level 2 jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for desktop support analyst level 2 in Chicago, IL is $27.70, according to ZipRecruiter salary data. Most workers in this role earn between $23.03 and $30.96 per hour, depending on experience, location, and employer.

What is a desktop support analyst level 2?

A Desktop Support Analyst Level 2 is an IT professional responsible for providing advanced technical support to end-users, typically handling more complex issues than entry-level (Level 1) analysts. They troubleshoot hardware and software problems, assist with installations and configurations, and may support network and security-related issues. Level 2 analysts often receive escalated tickets from Level 1 and work closely with other IT departments to resolve incidents efficiently. Their role may also include documenting solutions, training users, and contributing to IT process improvements.

What are some typical challenges a desktop support analyst level 2 might face, and how are they addressed within a team environment?

As a Desktop Support Analyst Level 2, you may encounter complex technical issues that require advanced troubleshooting beyond standard procedures, such as network connectivity problems or software compatibility errors. Collaborating with Level 1 analysts and escalating unresolved issues to higher-level engineers is common practice. Effective communication and documentation of solutions are essential, as is staying current with new technologies and company systems. The team environment is typically collaborative, with regular knowledge sharing sessions to ensure everyone is equipped to handle recurring or emerging challenges.

What are the key skills and qualifications needed to thrive as a desktop support analyst level 2, and why are they important?

To excel as a Desktop Support Analyst Level 2, you need advanced knowledge of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or technical certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as ServiceNow, and Active Directory management is essential. Strong problem-solving skills, customer service orientation, and effective communication distinguish top performers in this role. These abilities ensure timely resolution of technical issues, minimize downtime, and support end-user productivity in business environments.

What is the difference between Desktop Support Analyst Level 2 vs Desktop Support Technician?

AspectDesktop Support Analyst Level 2Desktop Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, help desksHelp desks, on-site support, retail, or corporate
ResponsibilitiesAdvanced troubleshooting, user support, escalation handlingBasic troubleshooting, hardware/software setup, user assistance

Desktop Support Analyst Level 2 and Desktop Support Technician roles share similar certifications and work environments. However, Level 2 analysts typically handle more complex issues and escalate problems when necessary, whereas technicians focus on routine support tasks. Both roles are essential in maintaining IT support services within organizations.

What are popular job titles related to Desktop Support Analyst Level 2 jobs in Chicago, IL?

For Desktop Support Analyst Level 2 jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Desktop Support Analyst Level 2 jobs in Chicago, IL look for?

The top searched job categories for Desktop Support Analyst Level 2 jobs in Chicago, IL are:

Desktop Support Analyst Level 2 jobs near you
Infographic showing various Desktop Support Analyst Level 2 job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,623 per year, or $27.7 per hour.

Desktop Support Analyst I

Winnetka, IL

DYOPATH
IT Services • 51 - 200 employees

6.7

Company rating: 6.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

168th of 226 rated it services

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Learn more about DYOPATHexternal

$26/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Job description

Join DYOPATH as a Desktop Support Analyst I

Are you energized by solving technical puzzles and helping people stay connected and productive?

DYOPATH is looking for a Desktop Support Analyst I who thrives on teamwork, curiosity, and delivering exceptional support.

Why You'll Love Working Here
  • Purpose with Passion – Join a company whose L.O.V.E. philosophy (Living Our Values Every Day) transforms everyday work into meaningful impact
  • Growth & Development – Access certifications, training, and clear career paths
  • Award-Winning Culture – Known for delivering outstanding IT services internally and externally
  • Collaborative Environment – Work in a respectful, team-oriented setting where achievements are recognized
Benefits
  • Medical, Dental, and Vision coverage
  • Life insurance
  • 401(k) with company match
  • "You Pick a Day" paid holiday
  • FSA and HSA options
  • Pet insurance
  • Additional benefits available; Full details available at dyopath.com/careers
Role Overview
  • Location: On-site (Winnetka, IL)
  • Schedule: 1st Shift (7:30a-4p or 8a-4:30p CST); Monday through Friday 
  • Pay Rate: $26/hour
Your Mission as a Desktop Support Analyst I
  • Provide technical support for desktops, laptops, printers, scanners, and peripherals
  • Troubleshoot hardware and software issues via phone, chat, or in person
  • Install, deploy, and maintain company systems and applications
  • Track and resolve incidents using internal ticketing systems while meeting SLAs
  • Perform software updates, including Microsoft security patches and antivirus signatures
  • Document processes and create knowledge base articles
  • Act as a liaison with third-party vendors and technicians
  • Order parts for hardware maintenance and repairs
  • Participate in special projects and continuous improvement initiatives
What You Bring to the TeamEducation & Certifications
  • Bachelor's degree in Computer Science, IT, or a related field
    OR
  • 4 years of equivalent work experience
  • A+ Certification required
Experience & Skills
  • Intermediate troubleshooting skills for hardware and software
  • Familiarity with Microsoft O365 Suite and SharePoint
  • Strong skills with macOS 
  • Strong written and verbal communication skills
  • Detail-oriented with a strong customer service focus
  • Ability to prioritize tasks effectively
  • Ability to work collaboratively in a team environment
Other Requirements
  • Valid driver's license with acceptable driving record
  • Ability to pass a background check prior to hire
Why This Role Matters

As a Desktop Support Analyst I, you will play a critical role in maintaining smooth IT operations and enabling users to perform effectively. You will collaborate with a dedicated team, expand your technical skills, and contribute to continuous service improvement.

Apply Today

If you enjoy solving technical challenges and want to be part of a team-focused environment, DYOPATH encourages you to apply for the Desktop Support Analyst I position.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

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