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Desktop Support Analyst Level 2 Jobs in Chicago, IL

Insight

Senior Desktop Support Technician

Chicago, IL · On-site

$55K - $65K/yr

Insight Hospital is seeking a talented and experienced Level 2 Senior Desktop Support Technician to join our IT team. The ideal candidate will have a strong background in desktop support, with ...

Insight

Senior Desktop Support Technician

Chicago, IL

$55K - $65K/yr

Insight Hospital is seeking a talented and experienced Level 2 Senior Desktop Support Technician to join our IT team. The ideal candidate will have a strong background in desktop support, with ...

TEKsystems

Desktop Support

Waukegan, IL · On-site

$20 - $25/hr

Strong analytical, troubleshooting, and problem-solving abilities. * Ability to work independently ... Desktop Support * Windows 10/11 * Active Directory * Microsoft Office 365 * OneDrive * Hardware ...

Artech Information System LLC

DESKTOP SUPPORT

Hammond, IN · On-site

$19.50 - $24.75/hr

... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... Desktop Support Representative Distributed Client Services Location: Hammond,IN Duration:1+ year ...

Syntricate Technologies

Desktop Support

Deerfield, IL · On-site

Syntricate Technologies is seeking a Desktop Support professional to provide both onsite and remote ... Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and ...

Syntricate Technologies

Desktop Support

Deerfield, IL · On-site

$20.50 - $26.25/hr

Syntricate Technologies is looking for a Desktop Support professional to provide onsite and remote ... Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and ...

Artech Information System LLC

desktop support

Chicago, IL · On-site

$20.75 - $26.50/hr

... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... Desktop Support Representative Onsite Support Location: Chicago, IL Duration: 1+ years SKILLS ...

Artech Information System LLC

desktop support

Naperville, IL · On-site

$20.25 - $25.75/hr

... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... Desktop Support Representative Onsite Support Location: naperville,il Duration: 1+ years Skills ...

Artech Information System LLC

Desktop Support

Chicago, IL · On-site

$20.75 - $26.50/hr

... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... Desktop Support Representative Onsite Support Location: Chicago, IL Duration: 1+ years SKILLS ...

Syntricate Technologies

Desktop Support

Deerfield, IL · On-site

$20.50 - $26.25/hr

Syntricate Technologies is seeking a Desktop Support professional to provide onsite and remote ... Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and ...

Insight

Desktop Support Technician

Chicago, IL · On-site

$50K - $55K/yr

Provide first-level technical support to end-users regarding desktop hardware, software, and ... Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * 2+ ...

Insight

Desktop Support Technician

Chicago, IL

$50K - $55K/yr

Provide first-level technical support to end-users regarding desktop hardware, software, and ... Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * 2+ ...

Powers Health

Desktop Support Tech I

Munster, IN · On-site

$19.75 - $25.25/hr

The Desktop Support Technician I provide system-wide, first-level IT support for Powers Health end ... of two (2) years of desktop support experience. * Healthcare IT support experience preferred.

Powers Health

Desktop Support Tech I

Munster, IN · On-site

$21 - $35.89/hr

The Desktop Support Technician I provide system-wide, first-level IT support for Powers Health end ... of two (2) years of desktop support experience. * Healthcare IT support experience preferred.

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All JobsDesktop Support Analyst Level 2 JobsDesktop Support Analyst Level 2 Jobs in Chicago, IL

Desktop Support Analyst Level 2 information

See Chicago, IL salary details

$11

$27

$40

How much do desktop support analyst level 2 jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for desktop support analyst level 2 in Chicago, IL is $27.70, according to ZipRecruiter salary data. Most workers in this role earn between $23.03 and $30.96 per hour, depending on experience, location, and employer.

What is a desktop support analyst level 2?

A Desktop Support Analyst Level 2 is an IT professional responsible for providing advanced technical support to end-users, typically handling more complex issues than entry-level (Level 1) analysts. They troubleshoot hardware and software problems, assist with installations and configurations, and may support network and security-related issues. Level 2 analysts often receive escalated tickets from Level 1 and work closely with other IT departments to resolve incidents efficiently. Their role may also include documenting solutions, training users, and contributing to IT process improvements.

What are some typical challenges a desktop support analyst level 2 might face, and how are they addressed within a team environment?

As a Desktop Support Analyst Level 2, you may encounter complex technical issues that require advanced troubleshooting beyond standard procedures, such as network connectivity problems or software compatibility errors. Collaborating with Level 1 analysts and escalating unresolved issues to higher-level engineers is common practice. Effective communication and documentation of solutions are essential, as is staying current with new technologies and company systems. The team environment is typically collaborative, with regular knowledge sharing sessions to ensure everyone is equipped to handle recurring or emerging challenges.

What are the key skills and qualifications needed to thrive as a desktop support analyst level 2, and why are they important?

To excel as a Desktop Support Analyst Level 2, you need advanced knowledge of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or technical certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as ServiceNow, and Active Directory management is essential. Strong problem-solving skills, customer service orientation, and effective communication distinguish top performers in this role. These abilities ensure timely resolution of technical issues, minimize downtime, and support end-user productivity in business environments.

What is the difference between Desktop Support Analyst Level 2 vs Desktop Support Technician?

AspectDesktop Support Analyst Level 2Desktop Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, help desksHelp desks, on-site support, retail, or corporate
ResponsibilitiesAdvanced troubleshooting, user support, escalation handlingBasic troubleshooting, hardware/software setup, user assistance

Desktop Support Analyst Level 2 and Desktop Support Technician roles share similar certifications and work environments. However, Level 2 analysts typically handle more complex issues and escalate problems when necessary, whereas technicians focus on routine support tasks. Both roles are essential in maintaining IT support services within organizations.

What are popular job titles related to Desktop Support Analyst Level 2 jobs in Chicago, IL?

For Desktop Support Analyst Level 2 jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Desktop Support Analyst Level 2 jobs in Chicago, IL look for?

The top searched job categories for Desktop Support Analyst Level 2 jobs in Chicago, IL are:

Desktop Support Analyst Level 2 jobs near you
Infographic showing various Desktop Support Analyst Level 2 job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,623 per year, or $27.7 per hour.

Desktop Support Technician

Sonoma Consulting Inc.

Bolingbrook, IL

$20 - $25.50/hr

Full-time

Re-posted 2 days ago

Job description

Company Description

Sonoma Consulting is one of the fastest growing national IT Consulting and Executive Search company in the United States, which was founded in 2011 by Mark McGee, the President and CEO. Sonoma Consulting has two business divisions - IT Consulting Services & Executive Search to serve its 150 national clients which range from entrepreneurial start-ups to Global Fortune 500.

Job Description

Title: Desktop Support Technician

Location: Bolingbrook, IL

Full time

Job Description:

Desktop Support Technician

  • Strong technical knowledge of Windows and Apple desktop operating systems. Responsible for installing, updating and maintaining desktop and laptop hardware. Will be responsible for security patches and OS updates and application installations. Must be able to troubleshoot a variety of technical issues including LAN/WAN connectivity, wireless access, VPN, Microsoft Office, VoIP phones, network printers, and remote desktop. CompTIA A+ Certification or MCSA is a plus.
Qualifications

Desktop Support Technician

  • Strong technical knowledge of Windows and Apple desktop operating systems. Responsible for installing, updating and maintaining desktop and laptop hardware. Will be responsible for security patches and OS updates and application installations. Must be able to troubleshoot a variety of technical issues including LAN/WAN connectivity, wireless access, VPN, Microsoft Office, VoIP phones, network printers, and remote desktop. CompTIA A+ Certification or MCSA is a plus.
Additional Information

Titles: Desktop Support, Technical Support, Help Desk, Desktop Analyst, System Support, Desktop Technician

Skills: Windows, Apple, Desktop, Laptop, LAN, WAN, VOIP, OFFICE 365

Sonoma Consult logo

About Sonoma Consult

Sourced by ZipRecruiter

Sonoma Consult is a California based C corporation helping companies bring products to the patient by working closely with the engineering teams and the clinicians. Our goal, no matter what stage of product development, is to create and execute a plan of action to move the product through the appropriate clinical and regulatory steps. Sonoma Consult works cohesively with the engineers and physicians to translate technologies to the clinic. Our goal is to help you get the very best product to the clinic and to the market. This includes planning, execution and ensuring critical data is delivered in the right format to ensure the feedback loop to the design team ultimately delivers the most advanced technology to the patient.

Industry

Business management consulting

Company size

1 - 10 Employees

Headquarters location

Sonoma, CA, US

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