Desktop Support Analyst Level 2 Jobs (NOW HIRING)

Description
Position at MTA Construction & Development
JOB TITLE:
Program Support Analyst Level 2
AGENCY:
Construction & Development
DEPT/DIV:
Delivery/Infrastructure
REPORTS TO:
Manager Program Support
WORK LOCATION:
2 Broadway
HOURS OF WORK:
8:30 AM to 5:00 PM or as required (7.5HR/ DAY)
JOB FAMILY: ADC
GRADE: 002
SALARY RANGE:
$67,920 to $84,900
DEADLINE:
Open Until Filled
MTA Construction & Development reserves the right to remove this posting before the application deadline.
Agency Mission
MTA Construction & Development (C&D) is responsible for the planning, development, and execution of all capital construction projects across the MTA region. Through centralized oversight and management of the MTA's $68.4 billion Capital Program, C&D ensures the efficient delivery of critical infrastructure projects that support the region's vast transportation network. As part of the Metropolitan Transportation Authority, the largest transportation network in North America, C&D plays a key role in modernizing and expanding services that support 15.3 million residents across New York City, Long Island, southeastern New York State, and Connecticut. C&D is committed to delivering safe, innovative, and cost-effective capital projects that enhance customer experience and strengthen the reliability and resilience of the MTA system.
Telework
This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.
Summary
The Program Support Analyst Level 2 provides analytical support within the MTA Construction & Development.
Responsibilities
Responsibilities will vary by assignment. Typical duties may include, but are not limited to, the following:
Develop, prepare, and update analytical reports, spreadsheets, and databases.
Support data-gathering, reviewing, and updating information and documentation in project management systems or systems supporting departmental operations. Support data required for key performance indicators (KPIs).
Perform detailed budget monitoring and administration tasks for capital projects or departmental operations. Support preparation of budget requests and reports.
Provide analytical support for developing research, studies, analyses, and presentations related to capital projects, technical issues, or departmental operations.
Handle confidential and sensitive information about capital projects, departmental personnel, or operations.
Ensure effective communication and function as a liaison with project teams, departmental management, and other C&D units, as needed.
As needed, provide analytical support for various departmental and/or project management processes and reports.
Education and Experience
Bachelor's degree in Business Administration, Public Administration, Economics, Finance, Accounting, Computer Science, Engineering, Architecture, Mathematics, or a related field.
Must have a minimum of three (3) years of related experience.
Competences:
Excellent analytical skills.
Quantitative aptitude. Ability to synthesize and communicate management issues.
Experience in analytical roles preferred.
Self-motivated, detail-oriented, and a team player.
Highly organized with meticulous attention to detail and a focus on data integrity.
Excellent written and oral communication skills.
Ability to work effectively with all levels of management and team members.
Knowledge of MTA policies, procedures, and processes related to departmental operations and/or capital project/program budget and administration preferred.
Ability to anticipate and support timely resolution of potential issues.
Flexibility to adapt to changing priorities in a fast-paced environment.
Ability to handle sensitive and confidential information with sound judgment and discretion.
Excellent knowledge of Microsoft Office Suite (including Excel, Access, and PowerPoint).
Experience with software applications related to capital project management (such as Asite, PSR, and Visio) preferred.
Other duties as assigned.
Comprehensive Benefits & Total Rewards Package:
Transportation & Financial Benefits
Commuting Made Easy - Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.
Premium Health Coverage at Low Cost - Access high-quality individual, family, and domestic partner healthcare, dental, vision, and life insurance plans.
Secure Your Future - Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.
Time Off & Work-Life Balance
Generous Time Away - Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.
Holistic Support Services - Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.
Professional Growth & Development
Learning & Development Program - Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.
Educational Investment - Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.
Employee Experience & Community
Employee Assistance Programs - Comprehensive support services to help you navigate life's challenges with confidence and resources.
Discounts & Perks - Take advantage of MTA employee discount programs offering savings on products and services.
Connect & Belong - Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.
How to Apply
For Internal Applicants: Log in to the My MTA Portal, click on the My Job Search tile, select the Careers link, search for the desired position, click Apply, and follow the on-screen instructions.
For External Applicants: Visit www.mta.info, click the "Careers" link located in the footer under the "The MTA" section, then click on "See All Open MTA Positions". Search for the desired position, click Apply, and follow the instructions.
Additional Information:
Final salary is determined by experience, skill set, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.
To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are equal opportunity employers, including those with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.