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Desktop Support Analyst Level 2 Jobs (NOW HIRING)

TEKsystems

Desktop Support Analyst

Needham, MA

$30 - $35/hr

... · 2-3 years of experience or equivalent in education and experience. · Aptitude for ... Microsoft Windows Desktop OS, Active Directory, and Group Policy. · Expertise in the use and ...

Stantec

Desktop Support Analyst

Sacramento, CA · On-site

$72K - $104K/yr

Your Opportunity Take the first step toward shaping your career as a Desktop Support Analyst within our Information Technology Services team. In this role, you'll collaborate with experienced support ...

DYOPATH

Desktop Support Analyst I

Nashville, TN · On-site

$22.50 - $30.25/hr

They are seeking a Desktop Support Analyst I to provide technical support and ensure smooth IT operations while collaborating with a dedicated team. Responsibilities : • Provide technical support ...

DYOPATH

Desktop Support Analyst I

Nashville, TN · On-site

$22.50 - $30.25/hr

They are seeking a Desktop Support Analyst I to provide technical support for various hardware and software systems, ensuring smooth IT operations and enabling users to perform effectively.

Belcan

IT End User Support Analyst - Level 2

Raleigh, NC · On-site

$32 - $38/hr

Job Title: IT End User Support Analyst - Level 2 Pay Rate: $32-$38 / Hr Location: Raleigh, NC ... Experience supporting a virtual desktop infrastructure (VDI), thin clients, and thick clients ...

Belcan

IT End User Support Analyst - Level 2

Raleigh, NC · On-site

$32 - $38/hr

Job Title: IT End User Support Analyst - Level 2 Pay Rate: $32-$38 / Hr Location: Raleigh, NC ... Experience supporting a virtual desktop infrastructure (VDI), thin clients, and thick clients ...

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Desktop Support Analyst Level 2 information

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$39

How much do desktop support analyst level 2 jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for desktop support analyst level 2 in the United States is $26.89, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $30.05 per hour, depending on experience, location, and employer.

What is a Desktop Support Analyst Level 2?

A Desktop Support Analyst Level 2 is an IT professional responsible for providing advanced technical support to end-users, typically handling more complex issues than entry-level (Level 1) analysts. They troubleshoot hardware and software problems, assist with installations and configurations, and may support network and security-related issues. Level 2 analysts often receive escalated tickets from Level 1 and work closely with other IT departments to resolve incidents efficiently. Their role may also include documenting solutions, training users, and contributing to IT process improvements.

What is the difference between Desktop Support Analyst Level 2 vs Desktop Support Technician?

AspectDesktop Support Analyst Level 2Desktop Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, help desksHelp desks, on-site support, retail, or corporate
ResponsibilitiesAdvanced troubleshooting, user support, escalation handlingBasic troubleshooting, hardware/software setup, user assistance

Desktop Support Analyst Level 2 and Desktop Support Technician roles share similar certifications and work environments. However, Level 2 analysts typically handle more complex issues and escalate problems when necessary, whereas technicians focus on routine support tasks. Both roles are essential in maintaining IT support services within organizations.

What are some typical challenges a Desktop Support Analyst Level 2 might face, and how are they addressed within a team environment?

As a Desktop Support Analyst Level 2, you may encounter complex technical issues that require advanced troubleshooting beyond standard procedures, such as network connectivity problems or software compatibility errors. Collaborating with Level 1 analysts and escalating unresolved issues to higher-level engineers is common practice. Effective communication and documentation of solutions are essential, as is staying current with new technologies and company systems. The team environment is typically collaborative, with regular knowledge sharing sessions to ensure everyone is equipped to handle recurring or emerging challenges.

What are the key skills and qualifications needed to thrive as a Desktop Support Analyst Level 2, and why are they important?

To excel as a Desktop Support Analyst Level 2, you need advanced knowledge of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or technical certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as ServiceNow, and Active Directory management is essential. Strong problem-solving skills, customer service orientation, and effective communication distinguish top performers in this role. These abilities ensure timely resolution of technical issues, minimize downtime, and support end-user productivity in business environments.
More about Desktop Support Analyst Level 2 jobs
What cities are hiring for Desktop Support Analyst Level 2 jobs? Cities with the most Desktop Support Analyst Level 2 job openings:
What job categories do people searching Desktop Support Analyst Level 2 jobs look for? The top searched job categories for Desktop Support Analyst Level 2 jobs are:
Desktop Support Analyst Level 2 jobs near you
Infographic showing various Desktop Support Analyst Level 2 job openings in the United States as of May 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $55,937 per year, or $26.9 per hour.
Desktop Support Analyst

Desktop Support Analyst

Aristocrat Technologies, Inc.

Lansing, MI • On-site

$18.50 - $34.37/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Aristocrat Technologies rating

6.0

Company rating: 6.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

173rd of 203 rated it services

Job description

At Aristocrat, innovation pushes us ahead as we build outstanding experiences for our users. As a Desktop Support Analyst, you play a key role in maintaining smooth technology operations. This is critical to providing world-class gaming experiences. This opportunity offers more than a job; it offers a chance to join a team where your efforts make a lasting difference. Join a dynamic, collaborative environment with plenty of room for professional growth. If you are ambitious, meticulous, and enjoy working in a fast-paced environment, this role suits you well!
What You'll Do
  • Deliver high-quality IT Helpdesk support to internal employees, ensuring excellent customer service.
  • Build and maintain positive relationships with the Global Aristocrat IT team.
  • Operate effectively in a high-intensity, team-oriented environment.
  • Open, update, and close trouble tickets with detailed information.
  • Perform initial troubleshooting and diagnosis on local and remote devices, including proactive interventions.
  • Build, update, bring up, and close incidents and service requests in our ticketing system.
  • Develop and detail technical processes and procedures.
  • Respond to and diagnose issues with corporate communications devices.
  • Build, maintain, and solve PCs, laptops, and proprietary client hardware.
  • Provide user assistance through phone, email, walkup, remote support, and virtual smart bar.
  • Perform other duties as assigned by management.

What We're Looking For
  • High school diploma or equivalent experience required; Associate degree or equivalent experience in Information Technology or related field preferred.
  • A+, Network +, Security + certification preferred; MCP certification or equivalent preferred. ITIL certification or experience is a plus.
  • 1+ years of Helpdesk/Call Center experience in a large Enterprise environment preferred.
  • Technical knowledge across a broad range of IT fields.
  • Strong verbal and written communication skills.
  • Outstanding customer focus and attention to detail.
  • Must be customer service oriented.

Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V
  • World Leader in Gaming Entertainment
  • Robust benefits package
  • Global career opportunities

Our Values
  • All about the Player
  • Talent Unleashed
  • Collective Brilliance
  • Good Business Good Citizen

Travel Expectations
None
Pay Range
$18.50 - $34.37 per hour
Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.
This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.
Additional Information
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

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