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Desktop Support Analyst Level 2 Jobs (NOW HIRING)

DYOPATH

Desktop Support Analyst I

Houston, TX · On-site

$22.50/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical issues and helping users stay productive? DYOPATH is seeking a detail-oriented Desktop Support Analyst I who thrives ...

DYOPATH

Desktop Support Analyst I

Whitsett, NC

$24.14/hr

Join Our Team as a Desktop Support Analyst Are you energized by solving technical issues and ... The above information has been designed to indicate the general nature and level of work performed ...

JACAM

Desktop Support Analyst I

Hobbs, NM

$20.25 - $27/hr

The Desktop Support Analyst will also be the main point of contact for employee who are ... Qualifications: * 2 years of experience supporting Windows desktop/laptop PC's. * Solid ...

Intellectt INC

Desktop Support Analyst III

New York, NY · On-site

$25.50 - $34.25/hr

Provide Tier 2 support for Windows desktops/laptops, Apple devices (MacBook, iPad, iPhone), and ... Analyze and improve operational workflows. Qualifications * Bachelor's degree in IT or related ...

SourcePro Search

Desktop Support Analyst

San Francisco, CA · On-site

$27.50 - $36.75/hr

SourcePro Search has a fantastic opportunity for an experienced Desktop Support Analyst with our ... Maintain expert level knowledge of the platform's operating systems, standard applications, and ...

Jacam

Desktop Support Analyst I

Hobbs, NM · On-site

$20.25 - $27/hr

The Desktop Support Analyst will also be the main point of contact for employee who are ... Qualifications: * 2 years of experience supporting Windows desktop/laptop PC's. * Solid ...

Goodwin Procter

Desktop Support Analyst

Boston, MA · On-site

$25.25 - $34/hr

Provide 2nd level support for all software escalations from User Support. * Provide 2nd level ... Two or more years knowledge and experience troubleshooting and working with Microsoft Windows and ...

Goodwin

Desktop Support Analyst

Boston, MA

$25.25 - $34/hr

As the Desktop Support Analyst, you will be responsible for providing high-quality desktop, mobile ... Provide 2nd level support for all software escalations from User Support. * Provide 2nd level ...

CareOne

Desktop Support Analyst - CS

Houston, TX · On-site

$21 - $28/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not ... Identify, diagnose, and resolve Level 1 IT problems related to personal computer hardware and ...

CareOne

Desktop Support Analyst - CS

Houston, TX · On-site

$21 - $28/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not ... Identify, diagnose, and resolve Level 1 IT problems related to personal computer hardware and ...

Secur-Serv

Desktop Support Analyst

New Brunswick, NJ · On-site

$24 - $32.25/hr

POSITION SUMMARY The Desktop Support Analyst will support a Secur-Serv's client by providing expert network and computer support to hospital staff. The role involves installing, maintaining, and ...

Dover Corporation

Desktop Support Analyst

Austin, TX

$23 - $31/hr

The Desktop Analyst role is to support and maintain in-house computer systems, desktops, and ... Associate's degree (Bachelor's degree preferred) in Computer Science or related field, 2 or more ...

TEKsystems

Desktop Support Analyst

Waltham, MA · On-site

$35 - $40/hr

Description The Desktop Support Analyst will be responsible for escalated incidents, requests from ... D. in Computer Science, Software Engineering, or equivalent work experience. • Experience Level ...

Ottobock

Desktop Support Analyst I

Austin, TX · On-site

$22.75 - $30.50/hr

Perform day to day IT Support needs of the business according to service level targets and ... Two to four years degree preferred. Additional training or certifications desired. * Recent ...

PC Connection Inc

Desktop Support Analyst

Chicago, IL · On-site

$27 - $28.50/hr

Desktop Support Specialist Connection Services has a fantastic opportunity for a Desktop Support ... level of service to end users in a corporate setting. Business professional attire is required ...

Kavaliro

Desktop Support Analyst

Kissimmee, FL · On-site

$20.50 - $27.50/hr

Provide Tier 1 and Tier 2 technical support for desktops, laptops, printers, mobile devices, and peripherals * Install, configure, and maintain Windows and macOS operating systems * Troubleshoot ...

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Desktop Support Analyst Level 2 information

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How much do desktop support analyst level 2 jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for desktop support analyst level 2 in the United States is $26.89, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $30.05 per hour, depending on experience, location, and employer.

What is a Desktop Support Analyst Level 2?

A Desktop Support Analyst Level 2 is an IT professional responsible for providing advanced technical support to end-users, typically handling more complex issues than entry-level (Level 1) analysts. They troubleshoot hardware and software problems, assist with installations and configurations, and may support network and security-related issues. Level 2 analysts often receive escalated tickets from Level 1 and work closely with other IT departments to resolve incidents efficiently. Their role may also include documenting solutions, training users, and contributing to IT process improvements.

What is the difference between Desktop Support Analyst Level 2 vs Desktop Support Technician?

AspectDesktop Support Analyst Level 2Desktop Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, help desksHelp desks, on-site support, retail, or corporate
ResponsibilitiesAdvanced troubleshooting, user support, escalation handlingBasic troubleshooting, hardware/software setup, user assistance

Desktop Support Analyst Level 2 and Desktop Support Technician roles share similar certifications and work environments. However, Level 2 analysts typically handle more complex issues and escalate problems when necessary, whereas technicians focus on routine support tasks. Both roles are essential in maintaining IT support services within organizations.

What are some typical challenges a Desktop Support Analyst Level 2 might face, and how are they addressed within a team environment?

As a Desktop Support Analyst Level 2, you may encounter complex technical issues that require advanced troubleshooting beyond standard procedures, such as network connectivity problems or software compatibility errors. Collaborating with Level 1 analysts and escalating unresolved issues to higher-level engineers is common practice. Effective communication and documentation of solutions are essential, as is staying current with new technologies and company systems. The team environment is typically collaborative, with regular knowledge sharing sessions to ensure everyone is equipped to handle recurring or emerging challenges.

What are the key skills and qualifications needed to thrive as a Desktop Support Analyst Level 2, and why are they important?

To excel as a Desktop Support Analyst Level 2, you need advanced knowledge of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or technical certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as ServiceNow, and Active Directory management is essential. Strong problem-solving skills, customer service orientation, and effective communication distinguish top performers in this role. These abilities ensure timely resolution of technical issues, minimize downtime, and support end-user productivity in business environments.
More about Desktop Support Analyst Level 2 jobs
What cities are hiring for Desktop Support Analyst Level 2 jobs? Cities with the most Desktop Support Analyst Level 2 job openings:
What job categories do people searching Desktop Support Analyst Level 2 jobs look for? The top searched job categories for Desktop Support Analyst Level 2 jobs are:
Desktop Support Analyst Level 2 jobs near you
Infographic showing various Desktop Support Analyst Level 2 job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 89% Full Time, and 10% Part Time. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $55,937 per year, or $26.9 per hour.
Desktop Support Analyst

Desktop Support Analyst

Cognizant Technology Solutions

Costa Mesa, CA • On-site

$60K - $83K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Cognizant rating

7.4

Company rating: 7.4 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

40th of 58 rated business consultants

Job description

Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
We are seeking a Deskside Support Analyst for provide direct assistance to end users in troubleshooting and resolving hardware and software issues
About Cognizant's CIS Practice:
Cognizant's CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.
In this role, you will:
  • Providing direct assistance to end users in troubleshooting and resolving hardware and software issues.
  • Assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
  • Level 2 onsite support for complex customer issues and ability to support Tier 1 VIPs
  • Lead deployment of software releases, system upgrades and patches on end user devices
  • Accountable for procurement and Asset management of end user devices
  • Leading customer relocations and departmental infrastructure build out
  • Analyze the symptoms of the problem to properly identify the cause of the issue in order to determine a solution
  • Triage issues such as physical layers, usernames and passwords
  • Uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus
  • Perform onsite installations or replacements of various hardware components and software repair
  • Perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution

What you'll need to succeed (required skills):
  • 3 to 5 years of experience as a Desktop Support Analyst.
  • Strong technical knowledge of desktop operating systems and software applications.
  • Experience providing deskside support to end-users in a corporate environment with familiarity with remote access tools and techniques
  • Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
  • Experience working with Active Directory and other directory services.
  • Ability to manage multiple priorities and work effectively under pressure.
  • Willingness to work flexible hours, including evenings and weekends, as required.
  • Please note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the job
  • Candidates are expected to adhere to a business professional dress code
  • Good Expertise to provide Hands and Feet support for Server, Storage, Backup and Network equipment , IPT endpoints Virtual Endpoint Support Win 7, Win 10, HSD.

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways! We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you an outstanding applicant and help us see how you'd be helpful to this role.
Compensation: We are offering between $60,000 - $83,000.
Applications will be accepted until May 29 th , 2026.This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

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