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Desktop Support Analyst Level 2 Jobs (NOW HIRING)

Harriscomputer

Desktop Support Analyst- H

Elizabeth, NJ

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing ... Experience: 2-3 years minimum in a desktop support role. * Technical Skills: Proficient with ...

Harris

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing ... Experience: 2-3 years minimum in a desktop support role. * Technical Skills: Proficient with ...

DCM Services

Desktop Support Analyst

Columbia, SC

$50K - $60K/yr

Description Desktop Support Analyst Full-time | Non-Exempt | Bonus Eligible About DCM Services DCM ... Requirements What You'll Bring * 2+ years of experience in desktop support, helpdesk, or IT support ...

Robert Half

Desktop Support Analyst

Henrico, VA · On-site

$23.75 - $27.50/hr

Overview Seeking a hands-on Desktop Support Analyst with strong end-user support experience and a Dell Certified Technician (hardware repair/field service) credential. This role focuses on ...

Cognizant

Desktop Support Analyst

Charlotte, NC · On-site

$22.75 - $30.50/hr

The Desktop Support Analyst is responsible for delivering onsite and remote support to end users ... Responsibilities : • Provide Level 2 deskside support for complex hardware, software, and ...

Yochana

Desktop Support Analyst

Pleasant Hill, IA · On-site

$22.50 - $30/hr

Desktop Support Analyst Location: Pleasant Hill, Iowa Onsite Salary: $80,000/Annum Tech M/ Fidelity & Guaranty Life Insurance Company Job Summary The Desktop Analyst provides hardware, software, and ...

US Tech Solutions

Desktop Support Analyst

Sunnyvale, CA

$27.25 - $36.75/hr

The Desktop Support Analyst is responsible for installing, configuring, troubleshooting, and ... 2+ years setup, configuration, troubleshooting of hardware and software (Windows and Mac OS ...

DYOPATH

Desktop Support Analyst I

Winnetka, IL · On-site

$26/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Desktop Support Analyst I who ...

Tyto Athene, LLC

Desktop Support Level II

Chicopee, MA · On-site

$20.25 - $26/hr

Tyto Athene, LLC is seeking a Desktop Support Level II to join their Westover team in Chicopee, MA. The role involves providing technical support for various IT services and ensuring the smooth ...

CareOne

Desktop Support Analyst - CS

Houston, TX · On-site

$22.25 - $29.75/hr

The Desktop Support Analyst will be responsible for, but not limited to ... Identify, diagnose, and resolve Level 1 IT problems related to personal computer hardware and ...

DYOPATH

Desktop Support Analyst I

Whitsett, NC · On-site

$24.14/hr

Join Our Team as a Desktop Support Analyst Are you energized by solving technical issues and ... The above information has been designed to indicate the general nature and level of work performed ...

DYOPATH

Desktop Support Analyst I

Houston, TX · On-site

$22.50/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical issues and ... The above information has been designed to indicate the general nature and level of work performed ...

DYOPATH

Desktop Support Analyst I

Houston, TX · On-site

$22.50/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical issues and ... The above information has been designed to indicate the general nature and level of work performed ...

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All JobsDesktop Support Analyst Level 2 Jobs

Desktop Support Analyst Level 2 information

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How much do desktop support analyst level 2 jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for desktop support analyst level 2 in the United States is $26.89, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $30.05 per hour, depending on experience, location, and employer.

What is a Desktop Support Analyst Level 2?

A Desktop Support Analyst Level 2 is an IT professional responsible for providing advanced technical support to end-users, typically handling more complex issues than entry-level (Level 1) analysts. They troubleshoot hardware and software problems, assist with installations and configurations, and may support network and security-related issues. Level 2 analysts often receive escalated tickets from Level 1 and work closely with other IT departments to resolve incidents efficiently. Their role may also include documenting solutions, training users, and contributing to IT process improvements.

What is the difference between Desktop Support Analyst Level 2 vs Desktop Support Technician?

AspectDesktop Support Analyst Level 2Desktop Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, help desksHelp desks, on-site support, retail, or corporate
ResponsibilitiesAdvanced troubleshooting, user support, escalation handlingBasic troubleshooting, hardware/software setup, user assistance

Desktop Support Analyst Level 2 and Desktop Support Technician roles share similar certifications and work environments. However, Level 2 analysts typically handle more complex issues and escalate problems when necessary, whereas technicians focus on routine support tasks. Both roles are essential in maintaining IT support services within organizations.

What are some typical challenges a Desktop Support Analyst Level 2 might face, and how are they addressed within a team environment?

As a Desktop Support Analyst Level 2, you may encounter complex technical issues that require advanced troubleshooting beyond standard procedures, such as network connectivity problems or software compatibility errors. Collaborating with Level 1 analysts and escalating unresolved issues to higher-level engineers is common practice. Effective communication and documentation of solutions are essential, as is staying current with new technologies and company systems. The team environment is typically collaborative, with regular knowledge sharing sessions to ensure everyone is equipped to handle recurring or emerging challenges.

What are the key skills and qualifications needed to thrive as a Desktop Support Analyst Level 2, and why are they important?

To excel as a Desktop Support Analyst Level 2, you need advanced knowledge of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or technical certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as ServiceNow, and Active Directory management is essential. Strong problem-solving skills, customer service orientation, and effective communication distinguish top performers in this role. These abilities ensure timely resolution of technical issues, minimize downtime, and support end-user productivity in business environments.
More about Desktop Support Analyst Level 2 jobs
What cities are hiring for Desktop Support Analyst Level 2 jobs? Cities with the most Desktop Support Analyst Level 2 job openings:
What job categories do people searching Desktop Support Analyst Level 2 jobs look for? The top searched job categories for Desktop Support Analyst Level 2 jobs are:
Desktop Support Analyst Level 2 jobs near you
Infographic showing various Desktop Support Analyst Level 2 job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 89% Full Time, and 10% Part Time. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $55,937 per year, or $26.9 per hour.

Desktop Support Analyst- H

Harriscomputer

Elizabeth, NJ

$23.50 - $31.50/hr

Full-time

Posted just now

Job description

Desktop Support Analyst

Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey.

Location: Primarily onsite in Elizabeth, NJ. To effectively support the on-call rotation. The role also involves potential minimal travel (less than 5%) to other nearby sites.

Contract Details: This is a contract role through December, with a high likelihood of conversion to a permanent position with the client.

Key Responsibilities & Environment:

  • Standard desktop support in a fast-paced, process-driven healthcare environment.
  • The role includes participation in an on-call rotation.
  • Candidate Requirements:
  • Experience: 2-3 years minimum in a desktop support role.
  • Technical Skills: Proficient with Windows 10/11, Microsoft Office, and HP hardware. Experience with Apple (iOS) devices and ServiceNow. Basic networking experience is preferred.
  • Certifications: A+ certification is highly desired.
  • Logistics: Reliable transportation.

Opportunity for the Candidate:

  • This is a chance to work for one of the largest healthcare organizations in New Jersey.
  • The role offers exposure to cutting-edge technologies and modern equipment.

Apply