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Desktop Support Analyst Level 2 Jobs (NOW HIRING)

MDAEdge

Desktop Support Analyst

Ventnor City, NJ · On-site

$23.50 - $31.50/hr

... Desktop Support Analyst role involves supporting the Manager of IT Services by designing ... • A minimum of 2 to 5 years of relevant work experience. • Proficiency in Windows-based ...

MDAEdge

Desktop Support Analyst

Linwood, NJ · On-site

$23.50 - $31.50/hr

... Desktop Support Analyst role involves supporting the Manager of IT Services by designing ... • A minimum of 2 to 5 years of relevant work experience. • Proficiency in Windows-based ...

Robert Half

Desktop Support Analyst

East Hartford, CT · On-site

$25 - $30/hr

Document technical issues, resolutions, and support procedures Required Qualifications: * 2+ years of Desktop Support, Help Desk, or End User Support experience * Experience imaging and deploying ...

MDAEdge

Desktop Support Analyst

Tuckerton, NJ · On-site

$22.75 - $30.75/hr

... Desktop Support Analyst role involves supporting the Manager of IT Services by designing ... • A minimum of 2 to 5 years of relevant work experience. • Proficiency in Windows-based ...

MDAEdge

Desktop Support Analyst

Margate City, NJ · On-site

$23.25 - $31.25/hr

... Desktop Support Analyst role involves supporting the Manager of IT Services by designing ... • A minimum of 2 to 5 years of relevant work experience. • Proficiency in Windows-based ...

MDAEdge

Desktop Support Analyst

Northfield, NJ · On-site

$23 - $31/hr

... Desktop Support Analyst role involves supporting the Manager of IT Services by designing ... • A minimum of 2 to 5 years of relevant work experience. • Proficiency in Windows-based ...

MDAEdge

Desktop Support Analyst

Somers Point, NJ · On-site

$23.75 - $31.75/hr

... Desktop Support Analyst role involves supporting the Manager of IT Services by designing ... • A minimum of 2 to 5 years of relevant work experience. • Proficiency in Windows-based ...

MDAEdge

Desktop Support Analyst

Atlantic City, NJ · On-site

$23.25 - $31.50/hr

... Desktop Support Analyst role involves supporting the Manager of IT Services by designing ... • A minimum of 2 to 5 years of relevant work experience. • Proficiency in Windows-based ...

TEKsystems

Desktop Support Analyst

Buffalo Grove, IL

$25 - $32/hr

Description Desktop Support / IT Helpdesk Position Overview We are seeking a Desktop Support ... Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based ...

Stantec

Desktop Support Analyst

Boston, MA · On-site

$77K - $112K/yr

Take the next step in your IT career with Stantec as a Desktop Support Analyst supporting Information Technology Services. Collaborate with experienced Desktop Support and IT staff across the United ...

GuideIT

Desktop Support Analyst

Beaverton, OR · On-site

$24.25 - $32.75/hr

We are currently looking for a Desktop Support Analyst to join our EUS/EUC team supporting ... Serve as the escalation point for Level 1 Service Desk, including communication with clients and ...

GuideIT

Desktop Support Analyst

Beaverton, OR · On-site

$24.25 - $32.75/hr

We are currently looking for a Desktop Support Analyst to join our EUS/EUC team supporting ... Serve as the escalation point for Level 1 Service Desk, including communication with clients and ...

360 IT Professionals

Desktop Support Analyst

Long Beach, CA · On-site

$24.50 - $32.75/hr

Temp to hireDesired beginning and end dates of assignment: 9/12/2016 - 2/10/2017Location ... Desktop Suppot Analyst Description of duties: Excellent customer services, communication skills ...

360 IT Professionals

Desktop Support Analyst

Long Beach, CA · On-site

$24.50 - $32.75/hr

Temp to hire Desired beginning and end dates of assignment: 9/12/2016 - 2/10/2017 Location ... Desktop Suppot Analyst Description of duties: Excellent customer services, communication skills ...

Walter P Moore

Desktop Support Analyst

Houston, TX

$22.25 - $29.75/hr

This Desktop Support role is a new position with our Corporate IT team, where results will matter ... Proven analytical and problem solving skills * Highly self-motivated and directed * Experience ...

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Desktop Support Analyst Level 2 information

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How much do desktop support analyst level 2 jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for desktop support analyst level 2 in the United States is $26.89, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $30.05 per hour, depending on experience, location, and employer.

What is a desktop support analyst level 2?

A Desktop Support Analyst Level 2 is an IT professional responsible for providing advanced technical support to end-users, typically handling more complex issues than entry-level (Level 1) analysts. They troubleshoot hardware and software problems, assist with installations and configurations, and may support network and security-related issues. Level 2 analysts often receive escalated tickets from Level 1 and work closely with other IT departments to resolve incidents efficiently. Their role may also include documenting solutions, training users, and contributing to IT process improvements.

What are some typical challenges a desktop support analyst level 2 might face, and how are they addressed within a team environment?

As a Desktop Support Analyst Level 2, you may encounter complex technical issues that require advanced troubleshooting beyond standard procedures, such as network connectivity problems or software compatibility errors. Collaborating with Level 1 analysts and escalating unresolved issues to higher-level engineers is common practice. Effective communication and documentation of solutions are essential, as is staying current with new technologies and company systems. The team environment is typically collaborative, with regular knowledge sharing sessions to ensure everyone is equipped to handle recurring or emerging challenges.

What are the key skills and qualifications needed to thrive as a desktop support analyst level 2, and why are they important?

To excel as a Desktop Support Analyst Level 2, you need advanced knowledge of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or technical certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as ServiceNow, and Active Directory management is essential. Strong problem-solving skills, customer service orientation, and effective communication distinguish top performers in this role. These abilities ensure timely resolution of technical issues, minimize downtime, and support end-user productivity in business environments.

What is the difference between Desktop Support Analyst Level 2 vs Desktop Support Technician?

AspectDesktop Support Analyst Level 2Desktop Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, help desksHelp desks, on-site support, retail, or corporate
ResponsibilitiesAdvanced troubleshooting, user support, escalation handlingBasic troubleshooting, hardware/software setup, user assistance

Desktop Support Analyst Level 2 and Desktop Support Technician roles share similar certifications and work environments. However, Level 2 analysts typically handle more complex issues and escalate problems when necessary, whereas technicians focus on routine support tasks. Both roles are essential in maintaining IT support services within organizations.

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What cities are hiring for Desktop Support Analyst Level 2 jobs?

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What job categories do people searching Desktop Support Analyst Level 2 jobs look for?

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Desktop Support Analyst Level 2 jobs near you
Infographic showing various Desktop Support Analyst Level 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,937 per year, or $26.9 per hour.

Desktop Support Analyst

MDAEdge

Ventnor City, NJ • On-site

$23.50 - $31.50/hr

Full-time

Re-posted 20 days ago

Job description

Job Summary:
MDAEdge is a company focused on enhancing corporate performance through IT services. The Desktop Support Analyst role involves supporting the Manager of IT Services by designing, developing, and maintaining systems, as well as providing end-user support across multiple locations.
Responsibilities:
• Review, evaluate, design, implement and maintain the corporate technology systems.
• Identify data sources, constructs data decomposition diagrams, provides flow diagrams and documents all related processes.
• Ability to communicate complicated technical concepts to non-technical Clients.
• Experience ad-hoc reporting, estimating, and interfacing of inbound and outbound interface files.
• Work as technical expert with Clients, application analysts, developers and other technical team members to support and develop technical solutions to complex business problems.
• Develops specifications according to business requirements.
• Configures system and monitors performance of systems and programs. Install software, patches and new environments as required.
• Writes and maintains documentation to describe program development, logic, system coding, testing, changes, and corrections in accordance with policy and SOX auditing compliance.
• Recommends new solutions and upgrades in alignment with strategic plans and business requirements.
• Coordinate and perform all testing of any changes to environment with process owners.
• Ensure that assigned backup support personnel are involved and aware of activities so that they have sufficient knowledge to be effective substitutes when needed.
• Provides technical assistance to 700+ internal business users by responding to inquiries regarding errors, problems, or questions about hardware or software in a 24x7 environment.
• Assist IT Department with other support related issues as required.
• Perform other special projects and assignments as required.
• Perform all duties inherent in all supervisory, professional and administrative positions. Consistent with all positions in this classification, additional projects, tasks and/or duties beyond what is outlined may be assigned as required.
Qualifications:
Required:
• A four-year Bachelor's degree in Business, Computer Science, or a related field. Significant professional experience may be considered in lieu of the educational requirement.
• A minimum of 2 to 5 years of relevant work experience.
• Proficiency in Windows-based hardware and software applications is required.
• Strong communication and analytical skills are essential.
• Active Directory & Windows Server 2000 (or higher)
• Office 2000 (or higher)
• Mobile and cellular technologies (iPad, Tablets, iPhone)
• ServiceNow
• Familiarity with Android-based tablets
Company:
The world doesn't have a talent shortage. It has a talent alignment problem. MDA Edge exists to fix that. Founded in , the company is headquartered in Sheridan, WY, US, , with a team of 51-200 employees. The company is currently Growth Stage.

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