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Desktop Support Analyst Level 2 Jobs (NOW HIRING)

Robert Half

Desktop Support Analyst

Henrico, VA · On-site

$23.75 - $27.50/hr

Overview Seeking a hands-on Desktop Support Analyst with strong end-user support experience and a Dell Certified Technician (hardware repair/field service) credential. This role focuses on ...

Cognizant

Desktop Support Analyst

Charlotte, NC · On-site

$22.75 - $30.50/hr

The Desktop Support Analyst is responsible for delivering onsite and remote support to end users ... Responsibilities : • Provide Level 2 deskside support for complex hardware, software, and ...

US Tech Solutions

Desktop Support Analyst

Sunnyvale, CA

$27.25 - $36.75/hr

The Desktop Support Analyst is responsible for installing, configuring, troubleshooting, and ... 2+ years setup, configuration, troubleshooting of hardware and software (Windows and Mac OS ...

DYOPATH

Desktop Support Analyst I

Winnetka, IL · On-site

$26/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Desktop Support Analyst I who ...

DYOPATH

Desktop Support Analyst I

Whitsett, NC · On-site

$24.14/hr

Join Our Team as a Desktop Support Analyst Are you energized by solving technical issues and ... The above information has been designed to indicate the general nature and level of work performed ...

DYOPATH

Desktop Support Analyst I

Houston, TX · On-site

$22.50/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical issues and ... The above information has been designed to indicate the general nature and level of work performed ...

DYOPATH

Desktop Support Analyst I

Houston, TX · On-site

$22.50/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical issues and ... The above information has been designed to indicate the general nature and level of work performed ...

DYOPATH

Desktop Support Analyst I

Houston, TX · On-site

$22.50/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical issues and helping users stay productive? DYOPATH is seeking a detail-oriented Desktop Support Analyst I who thrives ...

StepStone Group

Desktop Support Analyst

Manhattan, NY · On-site

$60K - $65K/yr

Desktop Support Analyst New York We are global private markets specialists delivering tailored investment solutions, advisory services, and impactful, data driven insights to the world's investors.

JACAM

Desktop Support Analyst I

Hobbs, NM

$20.25 - $27/hr

The Desktop Support Analyst will also be the main point of contact for employee who are ... Qualifications: * 2 years of experience supporting Windows desktop/laptop PC's. * Solid ...

SourcePro Search

Desktop Support Analyst

San Francisco, CA · On-site

$27.50 - $36.75/hr

SourcePro Search has a fantastic opportunity for an experienced Desktop Support Analyst with our ... Maintain expert level knowledge of the platform's operating systems, standard applications, and ...

Robert Half

Desktop Support Analyst

San Antonio, TX · On-site

$55K - $60K/yr

We are looking for a Desktop Support Analyst to provide dependable technical assistance for employees across our banking environment in San Antonio, Texas. This role focuses on resolving day-to-day ...

HTS Engineering Ltd

Desktop Support Analyst

Manchester, NH · On-site

$60K - $65K/yr

Job Mandate The Desktop Analyst plays a key role within the Technology team, driving Kore's growth ... This position provides Level 1 and Level 2 technical support to office-based and remote employees ...

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All JobsDesktop Support Analyst Level 2 Jobs

Desktop Support Analyst Level 2 information

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$10

$26

$39

How much do desktop support analyst level 2 jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for desktop support analyst level 2 in the United States is $26.89, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $30.05 per hour, depending on experience, location, and employer.

What is a Desktop Support Analyst Level 2?

A Desktop Support Analyst Level 2 is an IT professional responsible for providing advanced technical support to end-users, typically handling more complex issues than entry-level (Level 1) analysts. They troubleshoot hardware and software problems, assist with installations and configurations, and may support network and security-related issues. Level 2 analysts often receive escalated tickets from Level 1 and work closely with other IT departments to resolve incidents efficiently. Their role may also include documenting solutions, training users, and contributing to IT process improvements.

What is the difference between Desktop Support Analyst Level 2 vs Desktop Support Technician?

AspectDesktop Support Analyst Level 2Desktop Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, help desksHelp desks, on-site support, retail, or corporate
ResponsibilitiesAdvanced troubleshooting, user support, escalation handlingBasic troubleshooting, hardware/software setup, user assistance

Desktop Support Analyst Level 2 and Desktop Support Technician roles share similar certifications and work environments. However, Level 2 analysts typically handle more complex issues and escalate problems when necessary, whereas technicians focus on routine support tasks. Both roles are essential in maintaining IT support services within organizations.

What are some typical challenges a Desktop Support Analyst Level 2 might face, and how are they addressed within a team environment?

As a Desktop Support Analyst Level 2, you may encounter complex technical issues that require advanced troubleshooting beyond standard procedures, such as network connectivity problems or software compatibility errors. Collaborating with Level 1 analysts and escalating unresolved issues to higher-level engineers is common practice. Effective communication and documentation of solutions are essential, as is staying current with new technologies and company systems. The team environment is typically collaborative, with regular knowledge sharing sessions to ensure everyone is equipped to handle recurring or emerging challenges.

What are the key skills and qualifications needed to thrive as a Desktop Support Analyst Level 2, and why are they important?

To excel as a Desktop Support Analyst Level 2, you need advanced knowledge of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or technical certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as ServiceNow, and Active Directory management is essential. Strong problem-solving skills, customer service orientation, and effective communication distinguish top performers in this role. These abilities ensure timely resolution of technical issues, minimize downtime, and support end-user productivity in business environments.
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What cities are hiring for Desktop Support Analyst Level 2 jobs? Cities with the most Desktop Support Analyst Level 2 job openings:
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Desktop Support Analyst Level 2 jobs near you
Infographic showing various Desktop Support Analyst Level 2 job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 89% Full Time, and 10% Part Time. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $55,937 per year, or $26.9 per hour.
Desktop Support Analyst

Desktop Support Analyst

Robert Half

Henrico, VA • On-site

$23.75 - $27.50/hr

Temporary

Posted 19 days ago

Job description

Overview

Seeking a hands-on Desktop Support Analyst with strong end-user support experience and a Dell Certified Technician (hardware repair/field service) credential. This role focuses on troubleshooting, repairing, and deploying Dell systems while providing high-quality support in an enterprise environment.


Key Responsibilities

  • Deliver onsite and remote support for desktops, laptops, and peripherals
  • Diagnose and resolve hardware, OS, and application issues in Windows environments
  • Perform Dell-certified hardware diagnostics, break/fix repairs, and parts replacement
  • Image, configure, and deploy new systems and upgrades
  • Manage users and access in Active Directory and support Microsoft 365
  • Track and resolve tickets within ServiceNow or similar systems
  • Escalate complex issues and collaborate with infrastructure teams
  • Maintain asset inventory and ensure compliance with IT standards

Required Qualifications

  • Dell Certified Technician (hardware repair/field service) certification
  • Experience in desktop support or help desk within a corporate environment
  • Strong troubleshooting skills across hardware and Windows 10/11
  • Familiarity with Active Directory, Microsoft 365, and basic networking
  • Experience with ticketing systems and structured support processes
  • Strong communication and customer-facing skills
  • Ability to prioritize multiple support requests and work effectively in a fast-paced setting.

•Preferred

  • Experience with SCCM, Intune, or endpoint management tools
  • CompTIA A+ or similar certification
  • Background supporting regulated or enterprise environments


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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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