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Desktop Support Analyst Level 2 Jobs (NOW HIRING)

CareOne

Desktop Support Analyst - CS

Houston, TX · On-site

$21 - $28/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not ... Identify, diagnose, and resolve Level 1 IT problems related to personal computer hardware and ...

MDAEdge

Desktop Support Analyst

Ocean City, NJ · On-site

$23.25 - $31/hr

... Desktop Support Analyst role involves supporting the Manager of IT Services by designing ... • A minimum of 2 to 5 years of relevant work experience. • Proficiency in Windows-based ...

MDAEdge

Desktop Support Analyst

Ventnor City, NJ · On-site

$23.50 - $31.50/hr

... Desktop Support Analyst role involves supporting the Manager of IT Services by designing ... • A minimum of 2 to 5 years of relevant work experience. • Proficiency in Windows-based ...

MDAEdge

Desktop Support Analyst

Linwood, NJ · On-site

$23.50 - $31.50/hr

... Desktop Support Analyst role involves supporting the Manager of IT Services by designing ... • A minimum of 2 to 5 years of relevant work experience. • Proficiency in Windows-based ...

Secur-Serv

Desktop Support Analyst

New Brunswick, NJ · On-site

$24 - $32.25/hr

POSITION SUMMARY The Desktop Support Analyst will support a Secur-Serv's client by providing expert network and computer support to hospital staff. The role involves installing, maintaining, and ...

MDAEdge

Desktop Support Analyst

Tuckerton, NJ · On-site

$22.75 - $30.75/hr

... Desktop Support Analyst role involves supporting the Manager of IT Services by designing ... • A minimum of 2 to 5 years of relevant work experience. • Proficiency in Windows-based ...

LPS

Desktop Support Engineer Level II

Denver, NC · On-site

Summary We are seeking a skilled and customer-focused Desktop Support Engineer Level II to join our ... Excellent analytical, verbal and written communication skills. * Ability to adapt easily ...

MDAEdge

Desktop Support Analyst

Northfield, NJ · On-site

$23 - $31/hr

... Desktop Support Analyst role involves supporting the Manager of IT Services by designing ... • A minimum of 2 to 5 years of relevant work experience. • Proficiency in Windows-based ...

MDAEdge

Desktop Support Analyst

Atlantic City, NJ · On-site

$23.25 - $31.50/hr

... Desktop Support Analyst role involves supporting the Manager of IT Services by designing ... • A minimum of 2 to 5 years of relevant work experience. • Proficiency in Windows-based ...

Belcan

Desktop Support Analyst

Mankato, MN · On-site

$45K - $70K/yr

A Desktop Support Analyst job in Mankato, Minnesota, is currently available through Belcan at one ... or similar, with 1-2 years of relevant experience. In this role, you will provide technical ...

TEKsystems

Desktop Support Analyst

Buffalo Grove, IL · On-site

$25 - $32/hr

Description Desktop Support / IT Helpdesk Position Overview We are seeking a Desktop Support ... Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based ...

AmeriLife Group, LLC

Desktop Support Analyst II

Tucson, AZ · On-site

$20.75 - $28/hr

Job Summary As a Desktop Support Analyst II, you'll play a critical role in keeping our workforce ... Provide Level I & II support, troubleshooting hardware, software, and connectivity issues for end ...

DIRTT

Desktop Support Analyst

Savannah, GA · On-site

$22 - $29.75/hr

Who You Are As a Desktop Support Analyst , you'll be a first point of contact for technical support, helping our team members stay productive, connected, and supported. You'll troubleshoot issues ...

Stantec

Desktop Support Analyst

Boston, MA · On-site

$77K - $112K/yr

Take the next step in your IT career with Stantec as a Desktop Support Analyst supporting Information Technology Services. Collaborate with experienced Desktop Support and IT staff across the United ...

GuideIT

Desktop Support Analyst

Beaverton, OR · On-site

$24.25 - $32.75/hr

We are currently looking for a Desktop Support Analyst to join our EUS/EUC team supporting ... Serve as the escalation point for Level 1 Service Desk, including communication with clients and ...

GuideIT

Desktop Support Analyst

Beaverton, OR · On-site

$24.25 - $32.75/hr

We are currently looking for a Desktop Support Analyst to join our EUS/EUC team supporting ... Serve as the escalation point for Level 1 Service Desk, including communication with clients and ...

360 IT Professionals

Desktop Support Analyst

Long Beach, CA · On-site

$24.50 - $32.75/hr

Temp to hireDesired beginning and end dates of assignment: 9/12/2016 - 2/10/2017Location ... Desktop Suppot Analyst Description of duties: Excellent customer services, communication skills ...

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Desktop Support Analyst Level 2 information

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$10

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$39

How much do desktop support analyst level 2 jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for desktop support analyst level 2 in the United States is $26.89, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $30.05 per hour, depending on experience, location, and employer.

What is a desktop support analyst level 2?

A Desktop Support Analyst Level 2 is an IT professional responsible for providing advanced technical support to end-users, typically handling more complex issues than entry-level (Level 1) analysts. They troubleshoot hardware and software problems, assist with installations and configurations, and may support network and security-related issues. Level 2 analysts often receive escalated tickets from Level 1 and work closely with other IT departments to resolve incidents efficiently. Their role may also include documenting solutions, training users, and contributing to IT process improvements.

What are some typical challenges a desktop support analyst level 2 might face, and how are they addressed within a team environment?

As a Desktop Support Analyst Level 2, you may encounter complex technical issues that require advanced troubleshooting beyond standard procedures, such as network connectivity problems or software compatibility errors. Collaborating with Level 1 analysts and escalating unresolved issues to higher-level engineers is common practice. Effective communication and documentation of solutions are essential, as is staying current with new technologies and company systems. The team environment is typically collaborative, with regular knowledge sharing sessions to ensure everyone is equipped to handle recurring or emerging challenges.

What are the key skills and qualifications needed to thrive as a desktop support analyst level 2, and why are they important?

To excel as a Desktop Support Analyst Level 2, you need advanced knowledge of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or technical certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as ServiceNow, and Active Directory management is essential. Strong problem-solving skills, customer service orientation, and effective communication distinguish top performers in this role. These abilities ensure timely resolution of technical issues, minimize downtime, and support end-user productivity in business environments.

What is the difference between Desktop Support Analyst Level 2 vs Desktop Support Technician?

AspectDesktop Support Analyst Level 2Desktop Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, help desksHelp desks, on-site support, retail, or corporate
ResponsibilitiesAdvanced troubleshooting, user support, escalation handlingBasic troubleshooting, hardware/software setup, user assistance

Desktop Support Analyst Level 2 and Desktop Support Technician roles share similar certifications and work environments. However, Level 2 analysts typically handle more complex issues and escalate problems when necessary, whereas technicians focus on routine support tasks. Both roles are essential in maintaining IT support services within organizations.

More about Desktop Support Analyst Level 2 jobs

What cities are hiring for Desktop Support Analyst Level 2 jobs?

Cities with the most Desktop Support Analyst Level 2 job openings:

What job categories do people searching Desktop Support Analyst Level 2 jobs look for?

The top searched job categories for Desktop Support Analyst Level 2 jobs are:

Desktop Support Analyst Level 2 jobs near you
Infographic showing various Desktop Support Analyst Level 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,937 per year, or $26.9 per hour.

Desktop Support Analyst - CS

CareOne

Houston, TX • On-site

$21 - $28/hr

Full-time

Medical, Retirement, PTO

Re-posted 20 days ago

CareOne rating

6.8

Company rating: 6.8 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

49th of 242 rated social care providers

Job description

Great new Career Opportunity in Long-Term Care Pharmacy!

Now Hiring - Desktop Support Analyst -

The Desktop Support Analyst will be responsible for, but not limited to:

  1. Identify, diagnose, and resolve Level 1 IT problems related to personal computer hardware and software applications at assigned site(s)
  2. Deliver, setup, and configure end-user desktop & laptop computer hardware, software, Printers, BlackBerry cellphones, and peripherals
  3. Assist in maintaining an inventory of IT hardware and software assets
  4. Conduct end user technical training as needed
  5. Assist other members of the Technical Operations team with hardware/software/network technical assistance as needed
  6. Coordinate timely repair of PC computer equipment covered by the third-party vendor maintenance agreements
  7. Handle the moves which requires uninstall/install, lift and pack/unpack Desktop Computer equipment with peripherals
  8. Answer calls and respond to emails related to IT support
  9. Use remote access software to troubleshoot technical problems
  10. Use Service Desk software to manage assigned workload and update the problem tickets with detailed resolution
  11. Setup projectors and video conferencing equipment
  12. Ask questions and listen to end-users in order to validate the issue, explain the problem in a clear and understandable way and provide options for repair or replacement

Education:

Associate's Degree or Bachelor's Degree in Computer Science, Information Systems or other related field

Professional Experience:

  • At least 3 + years of hands-on IT experience supporting and repairing PC/ desktop hardware issues in a diverse enterprise infrastructure operation
  • Overall technical knowledge, proficient using multiple operating systems including Windows 7, Apple iOS, and some form of Work Order/Incident Management tool. Also, Microsoft Office (Outlook, Excel, etc)
  • Excellent verbal and written communication skills
  • Excellent customer service skills with ability to interface at all levels of the organization
  • A+ certification preferred

Partners Pharmacy - Our mission is to define excellence within the health care community. We are dedicated to inspiring people to live better lives through innovative health and wellness programs, products and services. We treat residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to provide a framework of strength and stability for our patients, families and associates. We work to maintain the highest standards of care and service for our patients, families and valued employees.

We are proud to Offer:

  • Competitive Salaries
  • Comprehensive Healthcare Benefits
  • 401(k) Retirement Plan
  • Paid Time Off
  • Opportunities to advance and grow your career
  • And More!

If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you'll appreciate being a part of our team. We've built a strong reputation on the outstanding level of care that we provide.

Partners Pharmacy is an Equal Opportunity Employer

EEO/AA/M/F/DV

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About CareOne

Sourced by ZipRecruiter

CareOne is a leading healthcare corporation specializing in senior care, rehabilitation, and assisted living services. Based in Fort Lee, New Jersey, CareOne was established to meet the healthcare requirements of seniors across the state and has expanded its footprint over the years. With its dedication to excellence, CareOne provides a comprehensive range of medical and healthcare services, including post-acute care, long-term and assisted living, memory care, respite care, and more.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Fort Lee, NJ, US

Year founded

1999

Social media

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