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Desktop Support Analyst Level 2 Jobs (NOW HIRING)

CRH Healthcare, LLC

Desktop Support Analyst

Atlanta, GA

$22 - $29.75/hr

Desktop Support Analyst Vinings,GA Why CRH: Founded in 2012, CRH Healthcare (CRH) owns and operates ... Provide Tier 1 and Tier 2 technical support via remote connection tools, phone, and on-site visits

JACAM

Desktop Support Analyst I

Hobbs, NM

$20.25 - $27/hr

The Desktop Support Analyst will also be the main point of contact for employee who are ... Qualifications: * 2 years of experience supporting Windows desktop/laptop PC's. * Solid ...

JACAM

Desktop Support Analyst I

Sterling, KS

$20.25 - $27.25/hr

The Desktop Support Analyst will also be the main point of contact for employee who are ... Qualifications: * 2 years of experience supporting Windows desktop/laptop PC's. * Solid ...

Intellectt INC

Desktop Support Analyst III

New York, NY · On-site

$25.50 - $34.25/hr

Provide Tier 2 support for Windows desktops/laptops, Apple devices (MacBook, iPad, iPhone), and ... Analyze and improve operational workflows. Qualifications * Bachelor's degree in IT or related ...

Jacam

Desktop Support Analyst I

Gardendale, TX · On-site

$20.75 - $28/hr

The Desktop Support Analyst will also be the main point of contact for employee who are ... Qualifications: * 2 years of experience supporting Windows desktop/laptop PC's. * Solid ...

ARES Corporation

Desktop Support Analyst

Houston, TX · On-site

$22.25 - $29.75/hr

The Desktop Support Analyst plays a critical role by directly supporting all team members, providing timely and quality desktop hardware, software and mobile device troubleshooting, employing a high ...

Robert Half

Desktop Support Analyst

San Antonio, TX · On-site

$55K - $60K/yr

We are looking for a Desktop Support Analyst to provide dependable technical assistance for employees across our banking environment in San Antonio, Texas. This role focuses on resolving day-to-day ...

New

BBVA

Desktop Support Analyst

New York, NY · On-site

$80K - $90K/yr

Analyze incidents reported by users and fixing them. * Handling Start of the day and End of the day ... Level of Complexity and Risk Involved: This position assists staff with technical support of ...

Bbva

Desktop Support Analyst

New York, NY · On-site

$80K - $90K/yr

Analyze incidents reported by users and fixing them. * Handling Start of the day and End of the day ... Level of Complexity and Risk Involved: This position assists staff with technical support of ...

Dover Corporation

Desktop Support Analyst

Austin, TX

$23.50 - $31.50/hr

The Desktop Analyst role is to support and maintain in-house computer systems, desktops, and ... Associate's degree (Bachelor's degree preferred) in Computer Science or related field, 2 or more ...

Dover Corporation

Desktop Support Analyst

Austin, TX

$23 - $31/hr

The Desktop Analyst role is to support and maintain in-house computer systems, desktops, and ... Associate's degree (Bachelor's degree preferred) in Computer Science or related field, 2 or more ...

Stantec

Desktop Support Analyst

Cincinnati, OH · On-site

$65K - $95K/yr

Take the next step in your IT career with Stantec as a Desktop Support Analyst supporting Information Technology Services. Collaborate with experienced Desktop Support and IT staff across the United ...

AmeriLife Group, LLC

Desktop Support Analyst II

Clearwater, FL · On-site

$21.50 - $28.75/hr

Job Summary As a Desktop Support Analyst II, you'll play a critical role in keeping our workforce ... Provide Level I & II support, troubleshooting hardware, software, and connectivity issues for end ...

Cognizant

Senior Desktop Support Analyst/Engineer

Stamford, CT · On-site

$24.75 - $33.25/hr

... Level 2 onsite support for complex customer issues and requests • Lead deployment of software releases, system upgrades and patches on end user devices • Accountable for procurement and Asset ...

TEKsystems

Desktop Support Analyst

La Palma, CA · On-site

$28 - $39/hr

... provide Tier 2 onsite or remote support for installation, configuration, maintenance, and ... escalated level of support, to resolve major underlying technology issues which arise within ...

Squarepoint Capital

Support Analyst - Desktop

Paris, NY · Hybrid

$100K/yr

Position Overview: Squarepoint is looking for a Desktop Support Analyst to support a global ... Partner with Level 2 & 3 internal and external teams/vendors as appropriate to help troubleshoot ...

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All JobsDesktop Support Analyst Level 2 Jobs

Desktop Support Analyst Level 2 information

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$26

$39

How much do desktop support analyst level 2 jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for desktop support analyst level 2 in the United States is $26.89, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $30.05 per hour, depending on experience, location, and employer.

What is a Desktop Support Analyst Level 2?

A Desktop Support Analyst Level 2 is an IT professional responsible for providing advanced technical support to end-users, typically handling more complex issues than entry-level (Level 1) analysts. They troubleshoot hardware and software problems, assist with installations and configurations, and may support network and security-related issues. Level 2 analysts often receive escalated tickets from Level 1 and work closely with other IT departments to resolve incidents efficiently. Their role may also include documenting solutions, training users, and contributing to IT process improvements.

What is the difference between Desktop Support Analyst Level 2 vs Desktop Support Technician?

AspectDesktop Support Analyst Level 2Desktop Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, help desksHelp desks, on-site support, retail, or corporate
ResponsibilitiesAdvanced troubleshooting, user support, escalation handlingBasic troubleshooting, hardware/software setup, user assistance

Desktop Support Analyst Level 2 and Desktop Support Technician roles share similar certifications and work environments. However, Level 2 analysts typically handle more complex issues and escalate problems when necessary, whereas technicians focus on routine support tasks. Both roles are essential in maintaining IT support services within organizations.

What are some typical challenges a Desktop Support Analyst Level 2 might face, and how are they addressed within a team environment?

As a Desktop Support Analyst Level 2, you may encounter complex technical issues that require advanced troubleshooting beyond standard procedures, such as network connectivity problems or software compatibility errors. Collaborating with Level 1 analysts and escalating unresolved issues to higher-level engineers is common practice. Effective communication and documentation of solutions are essential, as is staying current with new technologies and company systems. The team environment is typically collaborative, with regular knowledge sharing sessions to ensure everyone is equipped to handle recurring or emerging challenges.

What are the key skills and qualifications needed to thrive as a Desktop Support Analyst Level 2, and why are they important?

To excel as a Desktop Support Analyst Level 2, you need advanced knowledge of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or technical certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as ServiceNow, and Active Directory management is essential. Strong problem-solving skills, customer service orientation, and effective communication distinguish top performers in this role. These abilities ensure timely resolution of technical issues, minimize downtime, and support end-user productivity in business environments.
More about Desktop Support Analyst Level 2 jobs
What cities are hiring for Desktop Support Analyst Level 2 jobs? Cities with the most Desktop Support Analyst Level 2 job openings:
What job categories do people searching Desktop Support Analyst Level 2 jobs look for? The top searched job categories for Desktop Support Analyst Level 2 jobs are:
Desktop Support Analyst Level 2 jobs near you
Infographic showing various Desktop Support Analyst Level 2 job openings in the United States as of May 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $55,937 per year, or $26.9 per hour.
Desktop Support Analyst

Desktop Support Analyst

CRH Healthcare, LLC

Atlanta, GA

$22 - $29.75/hr

Full-time

Posted 19 days ago

Job description

Desktop Support Analyst
Vinings,GA
Why CRH:
Founded in 2012, CRH Healthcare (CRH) owns and operates in three regions. While each region has different brands, each brand is operated with the same quality focus on patients. Whether it is making it easy to find a center, providing a seamless registration experience, having state-of-the-art equipment and labs, or providing top-of-the-line evidence-based treatments, we ensure that it happens consistently throughout each of our brands. Our mission is to deliver the perfect patient experience every time.
You’ll Make an Impact By:
The Desktop Support Analyst is responsible for delivering responsive, high-quality technical support for company desktops, laptops, mobile devices, and peripherals across CRH Healthcare locations. Serving as an on-site and remote resource for IT Helpdesk tickets, this role is central to maintaining the reliability and security of end-user computing environments. The ideal candidate brings strong troubleshooting skills, a customer-first mindset, and the ability to adapt quickly in a fast-paced healthcare setting.
What You Will Do:
End-User Support amp; Hardware
  • Deploy, configure, and maintain company desktops, laptops, tablets, and peripherals for onboarding and hardware refresh cycles
  • Provide Tier 1 and Tier 2 technical support via remote connection tools, phone, and on-site visits
  • Troubleshoot Windows 11 and Microsoft 365 issues including performance, connectivity, and application errors
  • Assist in maintaining accurate hardware inventory and asset tracking records
Software amp; Application Administration
  • Support third-party applications including Electronic Medical Records (EMR), email platforms, intranet tools, etc.
  • Support Microsoft 365 apps for Business including Teams, SharePoint, OneDrive, and Exchange Online
  • Assist in the deployment and management of endpoint security tools (antivirus, endpoint detection amp; response)
  • Support and maintain the hosted PBX business phone system and related telecommunications tools
  • Participate in software rollouts, patch management cycles, and endpoint configuration via group policy or MDM
IT Operations amp; Collaboration
  • Log, document, and track all support requests through the IT ticketing system; adhere to SLA targets
  • Escalate complex issues to appropriate Tier 3 or vendor support, providing thorough documentation of troubleshooting steps
  • Serve as a liaison between end users, IT team members, and management — communicating clearly on ticket status and resolution timelines
  • Assist with IT projects, technology rollouts, and infrastructure upgrades as directed
  • Contribute to and maintain the IT knowledge base and internal documentation library
  • Support after-hours or weekend coverage during system events or critical incidents
  • Perform other duties as assigned
Work Environment amp; Physical Requirements
  • Primarily remote based in the Atlanta, GA area
  • Travel to CRH clinic locations in Georgia, Florida, and Maryland will be required as needed
  • Ability to lift and move IT equipment up to 40 lbs
  • Extended periods of sitting and computer use
What You’ll Bring:
  • 3–5+ years of hands-on IT support experience in a corporate or healthcare environment
  • Strong expertise with Windows 11 and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Word, Excel)
  • Proven ability to diagnose and resolve hardware, software, and network connectivity issues
  • Experience supporting remote users via remote desktop tools (e.g., TeamViewer, Quick Assist, Splashtop)
  • Strong customer service orientation with excellent verbal and written communication skills
  • Ability to manage and prioritize multiple tickets and projects simultaneously with minimal supervision
  • Bachelor’s degree in Information Technology, Computer Science, or a related field — or equivalent work experience
Preferred:
  • Familiarity with ITIL framework and IT service management best practices
  • Exposure to healthcare IT environments and EMR platforms (e.g., Experity, Epic, eClinicalWorks, Athenahealth)
  • Experience with PowerShell scripting for automation and administrative tasks
  • Knowledge of basic networking concepts (DNS, DHCP, VPN, TCP/IP)
  • Microsoft certifications (MD-102, MS-900, AZ-900) or CompTIA A+/Network+ are a plus
  • ITIL Foundation certification is a plus

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