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Clinical Service Desk Analyst Jobs (NOW HIRING)

Self Regional Healthcare

Service Desk Analyst

Greenwood, SC

$19.50 - $26.75/hr

The IT Service Desk Analyst provides front-line technical support for a multi-facility healthcare ... and clinical systems. * Assist patients with MyChart-related inquiries such as login issues ...

Cyber Advisors

Service Desk Analyst

Salt Lake City, UT · On-site

$19.75 - $27/hr

Cyber Advisors is looking to add a Service Desk Analyst to our Salt Lake City team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base.

Self Regional Healthcare

Service Desk Analyst

Greenwood, SC · On-site

$19.50 - $26.75/hr

The IT Service Desk Analyst provides front-line technical support for a multi-facility healthcare ... and clinical systems. * Assist patients with MyChart-related inquiries such as login issues ...

Cyber Advisors

Service Desk Analyst

Salt Lake City, UT · On-site

$42K - $51K/yr

Cyber Advisors is looking to add a Service Desk Analyst to our Salt Lake City team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base.

TEEMA

Service Desk Analyst

Bend, OR

$25/hr

Service Desk Analyst Are you a customer-focused technology professional who enjoys solving problems and helping people? We are seeking a Service Desk Analyst to join a fast-paced enterprise support ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI for 12+ months contract position. Please refer someone else if you are not available at this time or ...

MDAEdge

Service Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

They are seeking a Service Desk Analyst who will support the operational efficiency of the Service Support Division by resolving first level customer service requests related to hardware and software ...

MKS2 Technologies

Service Desk Analyst

Arlington, VA · On-site

$72K/yr

Service Desk Analyst Location: On-site in Arlington, VA. Clearance: DoD Secret Pay Rate: $31.25 per hour during the initial six-month term. $72,000 annually upon conversion. Skills: * High school ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.75/hr

TEEMA is seeking a Service Desk Analyst to join their dynamic team of Help Desk Analysts in a world-class enterprise environment. The role involves troubleshooting technical issues and providing ...

Noblesoft Technologies

Service Desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Role- Service Desk Analyst - Proficiency in French language Location: Morrisville, NC - Onsite · Filters Help Desk calls and provides basic support and troubleshooting, such as password resets ...

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Clinical Service Desk Analyst information

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How much do clinical service desk analyst jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for clinical service desk analyst in the United States is $39.80, according to ZipRecruiter salary data. Most workers in this role earn between $31.49 and $45.67 per hour, depending on experience, location, and employer.

What is a clinical service desk analyst?

Clinical Service Desk Analysts are IT professionals who provide technical support and troubleshooting services for healthcare staff using clinical applications and systems. They serve as the primary point of contact for issues related to electronic health records (EHRs), medical software, and hardware used in clinical settings. These analysts help resolve problems, answer user questions, and ensure that clinical staff can efficiently use technology to deliver patient care. They may also assist with system updates, user training, and documentation of technical incidents.

What are some typical challenges faced by clinical service desk analysts when supporting healthcare professionals?

Clinical Service Desk Analysts often encounter challenges such as troubleshooting complex electronic health record (EHR) issues under time pressure, navigating the urgency of clinical environments, and communicating technical solutions in a clear, empathetic manner to non-technical healthcare staff. Balancing multiple support requests while prioritizing critical incidents is also common. Effective analysts rely on strong problem-solving abilities, a customer service mindset, and a solid understanding of healthcare workflows to ensure minimal disruption to patient care.

What are the key skills and qualifications needed to thrive as a clinical service desk analyst, and why are they important?

To thrive as a Clinical Service Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and typically an associate's degree or relevant technical certification. Familiarity with electronic health records (EHR) platforms, ticketing systems like ServiceNow, and ITIL best practices is important. Strong communication, customer service orientation, and problem-solving abilities are crucial for effective user support and collaboration. These competencies ensure timely resolution of clinical technology issues, supporting seamless healthcare delivery and user satisfaction.

What is the difference between Clinical Service Desk Analyst vs IT Support Specialist?

AspectClinical Service Desk AnalystIT Support Specialist
Required CredentialsHealthcare IT certifications, such as HIT certifications or EHR system trainingCompTIA A+, Network+, or similar IT certifications
Work EnvironmentHealthcare settings, hospitals, clinicsCorporate offices, data centers, various industries
Employer & Industry UsageHospitals, healthcare providers, clinicsIT firms, tech companies, various sectors
Common Search & Comparison IntentUnderstanding healthcare-specific IT support rolesGeneral IT support roles in different industries

The Clinical Service Desk Analyst primarily supports healthcare IT systems within medical environments, requiring healthcare-specific certifications. In contrast, the IT Support Specialist provides technical support across various industries, often with general IT certifications. Both roles involve troubleshooting and user support but differ in industry focus and required credentials.

How much does a Clinical Service Desk Analyst make in the US?

The average salary for a Clinical Service Desk Analyst in the US ranges from $45,000 to $65,000 per year, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced analysts with certifications like ITIL or HDI can earn higher salaries. The role typically involves troubleshooting healthcare IT systems and providing technical support in clinical environments.
More about Clinical Service Desk Analyst jobs

What are the most commonly searched types of Clinical Service Desk Analyst jobs?

The most popular types of Clinical Service Desk Analyst jobs are:

What states have the most Clinical Service Desk Analyst jobs?

States with the most job openings for Clinical Service Desk Analyst jobs include:

What are popular job titles related to Clinical Service Desk Analyst jobs?

For Clinical Service Desk Analyst jobs, the most frequently searched job titles are:

Infographic showing various Clinical Service Desk Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $82,791 per year, or $39.8 per hour.

Service Desk Analyst

Greenwood, SC • On-site

Greenwood County Hospital Board
Hospitals • 51 - 200 employees
Learn more about Greenwood County Hospital Boardexternal

$19.50 - $26.75/hr

Full-time

Posted 12 days ago

Job description

8:00AM-5:00PM, Monday-Friday

Position Summary:

The IT Service Desk Analyst provides front-line technical support for a multi-facility healthcare organization, including hospitals, ambulatory practices, and patient-facing applications such as MyChart. The Analyst is responsible for monitoring IT systems, responding to service desk inquiries, resolving hardware and software issues, and ensuring high-quality support to internal staff and external patients. This position requires strong technical troubleshooting skills, clear communication, and a focus on delivering excellent customer service.

Key Responsibilities:

  • Respond promptly to incoming IT service desk calls, emails, and ticket submissions from hospital staff, ambulatory clinics, and patients.
  • Provide first-level support for a wide range of technologies including desktops, laptops, printers, mobile devices, software applications, and clinical systems.
  • Assist patients with MyChart-related inquiries such as login issues, account setup, password resets, and general navigation.
  • Monitor system consoles and alerts for network or system errors; escalate critical issues to appropriate technical teams as needed.
  • Coordinate and document troubleshooting steps for recurring issues; contribute to knowledge base articles and service documentation.
  • Use judgment and initiative to assess the complexity of issues and determine appropriate resolution steps or escalation paths.
  • Collaborate with other IT team members to ensure timely and effective resolution of incidents and service requests.
  • Inform IT leadership of significant incidents, patterns of concern, or service-impacting events.
  • Maintain detailed and accurate documentation of support activities in the ticketing system.
  • Support onboarding of new users by configuring accounts, devices, and access according to role-based requirements.
  • Perform other related duties as assigned by the Service Desk Supervisor or Director of IT.

Education and Skills Qualifications:

  • Associate’s degree in Information Technology or a related field preferred; equivalent work experience will be considered.
  • 1–2 years of experience in a technical support or service desk role, preferably in a healthcare environment.
  • Familiarity with EHR systems (e.g., Epic) and patient portals (e.g., MyChart) strongly preferred.
  • Excellent verbal and written communication skills, especially when interacting with non-technical users or patients.
  • Demonstrated ability to troubleshoot hardware, software, and network-related issues.
  • Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
  • Customer-focused mindset with a commitment to providing responsive, respectful, and solution-oriented support.
Greenwood County Hospital logo

About Greenwood County Hospital

Sourced by ZipRecruiter

The Greenwood County Hospital group is a critical-access, not-for-profit medical group comprised of the Greenwood County Hospital and Outreach Clinic, as well as two rural health clinics: Eureka Clinic and Howard Clinic. Our 25-bed full-service hospital includes acute care, a rehabilitation center and a home health agency.

Industry

Hospitals

Company size

51 - 200 Employees

Headquarters location

Eureka, KS, US

Year founded

1956

Social media

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