ZipRecruiter

Log In

1

Level 1 Service Desk Analyst Jobs (NOW HIRING)

IT Associates, Inc.

Service Desk Analyst

Channahon, IL · On-site

$25/hr

Diagnose and resolve Tier 1 technical issues involving hardware, software, access, and end-user ... service level targets. * Communicate effectively with users regarding issue status, resolution ...

PS Logistics

Service Desk Analyst

Birmingham, AL

$19.25 - $26.25/hr

Company Description Founded in 2004, P&S Transportation is one of the fastest growing flatbed ... This person will work in collaboration with other areas in IT to resolve enterprise-level system ...

Vertisystem Inc.

Service Desk Analyst

Manhattan, NY · On-site

$22.50 - $30.75/hr

Tier 3 Service Desk Analyst (New York City) We re looking for a highly skilled Tier 3 Service Desk ... Mentor Tier 1 and Tier 2 analysts and help improve overall service quality What we re looking for ...

Unioncollege

Service Desk Analyst

Schenectady, NY · On-site

$60K - $62K/yr

Customer Service and Collaboration Delivers a high level of customer service and professionalism ... We encourage you to apply, even if you don't believe you meet every one of our preferred ...

Netrio

Service Desk Analyst 1

Mckinney, TX · Hybrid

$48K - $55K/yr

JOB SUMMARY The Service Desk Analyst 1 role will model the Netrio mission, vision, and values each ... This role is on the front line for reactive client requests, handling with a high level of accuracy ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Monday-Friday | 6:00 AM - 3:00 PM * 1 Opening: Monday-Friday | 8:30 AM - 5:30 PM * 1 Opening ... Provide first-level technical support for end-user issues via phone, email, and chat. * Create ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Monday-Friday | 6:00 AM - 3:00 PM * 1 Opening: Monday-Friday | 8:30 AM - 5:30 PM * 1 Opening ... Provide first-level technical support for end-user issues via phone, email, and chat. * Create ...

Dillon Supply Company

Service Desk Analyst

Raleigh, NC

$18.25 - $25/hr

Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional ... Provide first amp; second-level technical support via phone, email, chat, and ticketing systems ...

MKS2 Technologies

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

We have employees nationwide and for the past three consecutive years were named one of the fastest ... At start date, must possess an IAT level II certification in ACTIVE status: * CCNA Security * CySA+

4pconsultinginc

Help Desk Analyst Level 1

Conyers, GA · On-site

$18 - $24.50/hr

Help Desk Analyst Level 1 Location: 2206 East View Parkway, Conyers, GA 30013 Duration: 12 Months ... The Analyst will be expected to provide a high level of customer service while handling a large ...

Global Data Consultants

Service Desk Analyst

Mckinney, TX · On-site

$19 - $26/hr

The Service Desk Analyst is a critical member of the Information Services Team, delivering ... Actively listen to user concerns and diagnose issues (Tier 1-2 service for FSC and Branch locations ...

AtNetPlus

Service Desk Analyst

Stow, OH · On-site

$18.75 - $25.50/hr

The Service Desk Analyst will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role involves troubleshooting issues and ensuring ...

Mattamy Homes

Service Desk Analyst

Scottsdale, AZ · On-site

$20.75 - $28.25/hr

The Service Desk Analyst is familiar with queue management techniques to ensure prompt and ... Minimum of 1-2 years' related experience * Must be available to work shifts from 9:30 AM MST to 5 ...

JW Affinity IT

IT Service Desk Analyst

Cincinnati, OH

$16 - $17/hr

The IT Service Desk Analyst is a hands-on position responsible for working with cross-functional ... Primary support responsibility for timely and planned response for first-level IT Service Desk ...

AtNetPlus

Service Desk Analyst

Stow, OH · On-site

$18.75 - $25.50/hr

The Service Desk Analyst will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role involves troubleshooting issues and ensuring ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Description Available are: 1 - 5:00a-2:00p M-F 2 - 6:00a-3:00p M- F 1 - 8:30a-5:30p M-F 1 - 11:30a ... This role will be first level phone support for all end user issues over phone, email, and chat.

previous pagenext page

Showing results 21-40

All JobsLevel 1 Service Desk Analyst Jobs

Level 1 Service Desk Analyst information

See salary details

$14

$24

$35

How much do level 1 service desk analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for level 1 service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a level 1 service desk analyst?

To thrive as a Level 1 Service Desk Analyst, you need a solid understanding of basic IT concepts, troubleshooting skills, and typically a relevant IT certification or equivalent experience. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic knowledge of operating systems like Windows or macOS is often required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills are essential for delivering prompt technical support, maintaining user satisfaction, and efficiently escalating complex problems.

What is a level 1 service desk analyst?

Level 1 Service Desk Analysts are IT professionals who provide first-line technical support to users experiencing issues with computer systems, software, or hardware. They are responsible for receiving, logging, and resolving basic technical problems, often via phone, email, or chat. If they are unable to resolve an issue, they escalate it to higher-level support teams. Their goal is to ensure minimal disruption to users and maintain smooth IT operations within an organization.

What is the difference between Level 1 Service Desk Analyst vs Help Desk Technician?

AspectLevel 1 Service Desk AnalystHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote and on-siteHelp desk support, call centers, remote
Employer & IndustryIT service providers, large organizationsIT support companies, small to medium businesses

Both roles involve providing technical support, troubleshooting hardware and software issues, and assisting end-users. The Level 1 Service Desk Analyst typically handles initial contact, prioritizes tickets, and escalates complex problems, while Help Desk Technicians often focus on resolving common issues directly. The roles are similar in credentials and work environment, with slight variations based on employer preferences.

What are some common challenges faced by level 1 service desk analysts, and how can they be effectively managed?

Level 1 Service Desk Analysts often encounter challenges such as handling a high volume of support requests, managing tight response times, and troubleshooting a variety of technical issues with limited access or permissions. Effective time management, strong communication skills, and utilizing knowledge bases or escalation procedures are key to managing these challenges. Collaborating closely with more experienced team members and maintaining a positive, solution-oriented attitude can also help analysts thrive in this fast-paced role.
More about Level 1 Service Desk Analyst jobs
What job categories do people searching Level 1 Service Desk Analyst jobs look for? The top searched job categories for Level 1 Service Desk Analyst jobs are:
Level 1 Service Desk Analyst jobs near you
Infographic showing various Level 1 Service Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk Analyst III

International Marine and Industrial Applicators

San Diego, CA • On-site

$80K - $90K/yr

Full-time, Part-time, Per diem

Medical, Dental, Vision, Life, Retirement

Posted 15 days ago

Job description

About the Organization
IMIA,LLC is the only national marine surface preparation painting contractor servicing every U.S. Port with a mobile full time workforce that ensures that a quality product is delivered on time every time. IMIA, LLC has the equipment, seasoned deckplate supervision and mechanics, as well as rigorous corporate safety and quality programs and financial strength to support our customer's preservation needs in a truly superior and comprehensive fashion.
IMIA, LLC offers a comprehensive benefit package to eligible employees. Eligible employees may enroll in:
• Health
• Dental
• Vision
• Life
• LTD
• Accident
• Critical Illness
• 401k
Employees and their household members are also eligible to participate in the company's Employee Assistance Program.
Per Diem OR Dislocation Allowance may be provided to eligible employees to reimburse some or all of the cost an employee might be reasonably expected to incur for lodging, meals, and incidental expenses while traveling out of town for work.
EOE Statement
IMIA, LLC is an equal opportunity employer and provides equal employment opportunities (EEO) to all employees regardless of race, color, religion, gender, gender identity or expression, national origin, sexual orientation, age, sex, disability status, marital status, status as a covered veteran, genetics, or any other protected groups under state, federal or local Equal Opportunity Laws. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
Description
POSITION DESCRIPTION
TITLE: Service Desk Analyst III
REPORTS TO: Director, IT
FLSA STATUS: Full Time / Exempt
PAY RANGE: $80,000.00-$90,000.00 Annually DOE
FT / PT STATUS: Full Time
LOCATION: Office [Chula Vista, CA]
CLEARANCE: Not required; ability to obtain clearance if required by contract
CITIZENSHIP: US citizenship required
**THIS POSITION WILL PERFORM WORK FOR ARMADA PARENT, INC.**
SUMMARY
The Service Desk Analyst III provides advanced technical support for end users across the organization by receiving, documenting, prioritizing, troubleshooting, resolving, and escalating complex IT incidents and service requests. This position serves as a senior escalation resource within the service desk function, supporting desktops, laptops, mobile devices, printers, Microsoft 365 GCCH services, line-of-business applications, user accounts, endpoint tools, and related technology. The Service Desk Analyst III is expected to work with a high degree of independence, support assigned Coast coverage and cross-coverage needs, mentor Level I and Level II analysts, identify recurring issues, contribute to knowledge management, and help improve service desk processes while delivering responsive, professional, and customer-focused support.
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Serve as an advanced service desk resource and primary escalation point for complex IT support requests received by phone, email, ticketing system, chat, or in person.
  • Provide assigned Coast support and backup coverage for other service desk personnel, operating company locations, and alternate Coast assignments as needed to maintain responsive support and continuity of service.
  • Log, categorize, prioritize, document, and track incidents and service requests through resolution in the IT service management system, ensuring ticket quality, ownership, follow-up, and timely user communication.
  • Troubleshoot and resolve advanced hardware, software, network connectivity, printer, mobile device, VPN, Microsoft 365 GCCH, endpoint, account access, and line-of-business application issues.
  • Perform and support password resets, account unlocks, access request processing, equipment support, and user account administration in accordance with company policies, access control requirements, and security procedures.
  • Install, configure, deploy, maintain, and support desktops, laptops, peripherals, standard software, approved endpoint configurations, and assigned service desk tools.
  • Provide remote and desk-side support to diagnose technical issues, guide users through resolution steps, restore service, and reduce repeat incidents where practicable.
  • Triage escalated tickets from Level I and Level II analysts, validate troubleshooting performed, determine next steps, and coordinate referral to infrastructure, cybersecurity, application, MSP, MSSP, or vendor support teams when needed.
  • Support onboarding, offboarding, equipment issuance, equipment returns, access changes, and user technology readiness for employees, contractors, and other authorized users.
  • Maintain accurate asset, ticket, troubleshooting, escalation, and knowledge base documentation to support repeatable service delivery and continuous improvement.
  • Mentor Level I and Level II analysts by sharing troubleshooting guidance, reinforcing documentation standards, supporting ticket handoffs, and helping build technical capability within the service desk.
  • Identify trends, recurring issues, service gaps, and opportunities to improve service desk procedures, user training, self-service materials, technical standards, and support workflows.
  • Support queue management, escalation tracking, major incident support, service desk metrics, and continuous improvement activities as directed by IT leadership.
  • Follow established change management, incident management, cybersecurity, data handling, acceptable use, and service desk operating procedures.
  • Perform other related duties as assigned.

SUPERVISORY RESPONSIBILITY
  • None

LEVELING GUIDELINES
Level
Scope and Expectations
Service Desk Analyst I
Entry-level service desk role focused on intake, documentation, basic troubleshooting, password resets, account unlocks, standard hardware and software support, ticket routing, and user communication. Works under close guidance and follows established procedures, scripts, and knowledge base articles.
Service Desk Analyst II
Intermediate service desk role that independently resolves a broader range of endpoint, Microsoft 365 GCCH, printer, VPN, mobile device, application, and user access issues. Provides assigned Coast coverage with limited supervision, identifies recurring issues, contributes to knowledge base content, and supports onboarding and equipment deployments.
Service Desk Analyst III
Advanced service desk role responsible for complex troubleshooting, escalated tickets, cross-coverage coordination, queue management support, recurring issue analysis, and mentoring Level I and Level II analysts. Serves as a key escalation point before referral to infrastructure, cybersecurity, applications, MSP, MSSP, or vendor teams.
Service Desk Analyst IV
Senior-level service desk role that provides expert-level technical support, leads service desk process improvement, assists with major incident coordination, develops standards and knowledge base content, supports service metrics and reporting, mentors analysts across levels, and partners with IT leadership on continuous improvement, training, and service delivery maturity.
KNOWLEDGE, SKILLS, ABILITIES & ATTRIBUTES
  • Excellent customer service skills with the ability to communicate technical information clearly to non-technical users, business stakeholders, IT teammates, managed service providers, and vendors.
  • Advanced troubleshooting, analytical thinking, problem-solving, escalation management, and service restoration skills.
  • Excellent verbal and written communication skills, including clear ticket documentation, user updates, escalation notes, knowledge base content, and service improvement recommendations.
  • Excellent organizational skills and attention to detail, including accurate ticket documentation, follow-up, asset records, support handoffs, metrics support, and process documentation.
  • Ability to manage multiple priorities, guide urgent support activity, coordinate escalations, and remain calm while supporting high-priority technical issues.
  • Strong working knowledge of Windows operating systems, Microsoft 365 GCCH, Active Directory or Entra ID, endpoint hardware, printers, mobile devices, VPN, cybersecurity tools, remote support tools, asset management, and common business applications.
  • Ability to follow, reinforce, and improve cybersecurity, access control, confidentiality, data handling, acceptable use, change management, and incident management requirements.
  • Ability to work independently and collaboratively with IT team members, managed service providers, managed security service providers, vendors, business users, and leadership.
  • Ability to mentor junior analysts, support escalation management, identify process improvements, and contribute to service desk standards, queue review, metrics, and reporting.
  • Ability to lead complex service desk initiatives, coordinate with IT leadership, and promote service delivery maturity across the IT support function.

EDUCATION AND EXPERIENCE
  • Bachelor's degree in information technology, computer science, cybersecurity, information systems, business technology, or a related field preferred.
  • Equivalent progressive IT support experience, advanced technical training, relevant certifications, and six or more years of related IT support experience may be considered in lieu of a bachelor's degree.
  • Experience independently resolving escalated service desk tickets involving Microsoft Windows, Microsoft 365 GCCH, endpoint devices, printers, mobile devices, VPN, identity and access tools, and common business applications preferred.
  • Experience supporting onboarding, offboarding, equipment deployment, user access changes, ticket documentation, knowledge base development, and escalation coordination preferred.
  • Experience mentoring or providing technical guidance to junior service desk analysts preferred.
  • CompTIA A+, Network+, Security+, Microsoft, ITIL Foundation, HDI, or similar certification preferred.
  • Experience supporting users in a multi-site, government contracting, maritime, industrial, or regulated business environment preferred.

WORKING CONDITIONS / PHYSICAL REQUIREMENTS
  • This position operates primarily in a professional office or service desk environment with occasional support at operating company locations, job sites, or user work areas.
  • Must be able to sit for prolonged periods of time at a desk; must be able to view a computer screen for prolonged periods of time; must be able to enter data using a keyboard accurately and efficiently.
  • Must be able to communicate effectively by phone, email, ticketing system, chat, and in person.
  • May be required to walk, bend, kneel, reach, or access workstations, printers, conference rooms, network closets, or other equipment locations.
  • Ability to lift, carry, push, or pull IT equipment and peripherals up to 25 pounds occasionally.
  • May be required to participate in after-hours support, maintenance windows, or incident response activities as business needs require.

EQUIPMENT USED
  • Desktop computers, laptops, docking stations, monitors, keyboards, mice, headsets, and related peripherals.
  • Mobile phones, tablets, printers, scanners, copiers, and conference room technology.
  • IT service management, remote support, endpoint management, asset management, and documentation tools.
  • Microsoft Windows, Microsoft 365, collaboration tools, VPN clients, security tools, and approved business applications.

*This is a general list and is not all inclusive.
REASONABLE ACCOMMODATIONS
  • Accommodations may be made to enable qualified individuals with disabilities to perform essential job functions

Location
California
Salary Range
Exempt/Non-Exempt
Exempt
This position is currently accepting applications.

Apply