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Service Desk Analyst I Jobs (NOW HIRING)

Dental Office

Service Desk Analyst

Carrollton, TX

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

MB2 Dental

Service Desk Analyst

Carrollton, TX

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

MKS2 Technologies

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

Service Desk Analyst Location: On-site in Arlington, VA. Clearance: DoD Secret Pay Rate: $30-$35/hr ... Troubleshoot and resolve Tier I and II incidents to include: system inquiries, requests, incidents ...

Sonoma Consulting Inc.

Service Desk Analyst

Glenview, IL

$20.25 - $27.50/hr

... analytics. Since its inception, Halo Group has been recognized for numerous awards, including ... They will provide critical I/S Service Desk functions i.e. password resets, coordination with LAN ...

Pomeroy

Service Desk Analyst Level 1

Hebron, KY · Remote

$17/hr

The Service Desk Analyst I will provide first line support for clients. Will be responsible for following standard processes and be required to document and resolve technical issues relating to ...

MyCHN

Help Desk Analyst I

Pearland, TX · On-site

$18.25 - $25/hr

Join MyCHN as a Help Desk Analyst I At MyCHN (My Community Health Network) , we believe everyone ... Strong customer service and communication skills * Knowledge of basic computer hardware, software ...

Center for Family Health and Education

Be Seen First

Service Desk Analyst I

Van Nuys, CA · On-site

$25 - $31/hr

Balance technical problem solving, customer service and collaboration to ensure personnel ... analysis and determine how to fix the problem.) · Throughout the support process, maintain ...

Pomeroy

Service Desk Analyst Level 1

Hebron, KY · On-site

$19.75 - $27/hr

The Service Desk Analyst I will provide first line support for clients. Will be responsible for following standard processes and be required to document and resolve technical issues relating to ...

Pomeroy

Service Desk Analyst Level 1

Hebron, KY · Remote

$17/hr

The Service Desk Analyst I will provide first line support for clients. Will be responsible for following standard processes and be required to document and resolve technical issues relating to ...

Healthcarerealty

Service Desk Analyst

Nashville, TN · On-site

$19.75 - $27/hr

The Service Desk Analyst is responsible for providing maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and ...

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Service Desk Analyst I information

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How much do service desk analyst i jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for service desk analyst i in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Analyst I vs Service Desk Technician?

AspectService Desk Analyst IService Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like HDI or CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ common
Work EnvironmentHelp desk or call center setting, providing technical support to end-usersIT support environment, troubleshooting hardware and software issues for users
Employer & Industry UsageCommon in IT service providers, corporate IT departments, government agenciesUsed in similar settings, often interchangeable with Service Desk Analyst I in job listings

Both roles involve providing technical support, troubleshooting issues, and assisting end-users. The main difference lies in terminology; 'Service Desk Analyst I' emphasizes a focus on customer service and communication skills, while 'Service Desk Technician' may highlight technical troubleshooting skills. Employers often use these titles interchangeably, but the core responsibilities and qualifications are similar.

More about Service Desk Analyst I jobs
What cities are hiring for Service Desk Analyst I jobs? Cities with the most Service Desk Analyst I job openings:
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Service Desk Analyst I jobs near you
Infographic showing various Service Desk Analyst I job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk Analyst

Dental Office

Carrollton, TX

$19.75 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

At MB2 Dental, we prioritize superior customer service and the ecient operation of our information technology systems. We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing IT system performance, resolving IT equipment and software issues, and providing IT support to on-site staff and partner oces.

MB2 Dental is pleased to offer a competitive compensation package that includes medical/dental/vision/life insurance, long- and short-term disability, PTO, paid holidays, traditional and Roth 401(k) options, and more.

Service Desk Analyst Responsibilities:

  • Resolve incoming end-user IT-related issues for remote partner oces and onsite users
  • Prioritize the resolution of IT concerns and escalate issues to relevant stakeholders
  • Perform system installations, updates, and maintenance for practice management systems
  • Collaborate with vendors to resolve remote partner oce issues
  • Document processes and maintain service desk records
  • Actively participate in sta meetings to recommend optimizations for IT performance and prevent future problems
  • Collaborate with internal departments to ensure IT needs are met

Service Desk Analyst Requirements:

  • CompTIA A+ and Net+ certications or at least 3 years of experience in IT performance analysis and end-user support in the health industry
  • Must have experience operating at Tier 2 or higher within a service desk or technical support environment
  • Ability to lift up to 75 lbs. and assist with equipment setup and relocation when necessary
  • Prociency in customer relationship management (CRM) and task management software
  • Exceptional analytical and problem-solving skills
  • Advanced collaboration, communication, and interpersonal skills
  • Excellent organizational and time management skills
  • MacOS experience or certication is highly preferred, particularly for supporting end users who rely on Apple products and services
  • Dental support experience is a plus, as familiarity with dental practice management systems and technologies will be benecial when supporting our teams

MB2 Dental Solutions, LLC is an equal opportunity employer.

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