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Cherwell Software Jobs (NOW HIRING)

Bus Operations Team Leader

Cary, NC ยท On-site

$17.25 - $23.75/hr

Cherwell (a service management software); operational understanding of bus Global Positioning Systems (GPS) and software; First Aid and CPR certification; Blood borne pathogens certification;

... software applications including Microsoft Office (Access, Excel, Outlook, Word, and PowerPoint ... Cherwell or Service Now for incident management and inventory. Nice to Have Skills: ยท Mentoring ...

Support Desk Analyst

Tampa, FL ยท On-site

$25/hr

Familiarity with common IT tools, ticketing systems (ServiceNow, Remedy, Cherwell, Zendesk, etc.), and remote support software. * Strong problem-solving and troubleshooting skills. * Excellent verbal ...

Help Desk III

Madison, WI ยท On-site

$20.25 - $27.25/hr

... software issues (2-5+ years of relevant experience) * Strong communication and customer service skills Nice to Have Skills: * Familiarity with ITSM/ticketing systems e.g. Cherwell * Experience ...

... software and web development, staff augmentation and other professional services. One of our direct ... Experienced with service management tools such as ServiceNow, BMC, Jira, Cherwell. Certifications ...

Desktop Technician I (Future Opening)

Anchorage, AK ยท On-site +1

$20.75 - $26.25/hr

Software and hardware deployment tools required for developing and deploying images in an ... Update status and/or resolve Tier II support tickets according to priority in the Cherwell and JIRA ...

Desktop Technician I (Future Opening)

Anchorage, AK ยท On-site

$20.75 - $26.25/hr

Software and hardware deployment tools required for developing and deploying images in an ... Update status and/or resolve Tier II support tickets according to priority in the Cherwell and JIRA ...

Cherwell or other HelpDesk ticketing software experience As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a ...

Issue and incident documentation in Cherwell ticketing tool * Provide top-notch customer service ... Monitor enterprise systems through monitoring software (Nagios and Nimsoft) * Account management ...

Data Engineer

Plantation, FL

$113K - $136K/yr

Maintain and optimize IT asset management processes (hardware, software, licenses). Support change ... Familiarity with ITSM tools (Jira, ServiceNow, Cherwell, Freshservice). Strong analytical, process ...

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Cherwell Software information

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How much do cherwell software jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for cherwell software in the United States is $42.27, according to ZipRecruiter salary data. Most workers in this role earn between $34.13 and $51.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Cherwell Software Administrator, and why are they important?

To thrive as a Cherwell Software Administrator, you need strong IT service management (ITSM) knowledge, experience with workflow design, and a background in computer science or a related field. Familiarity with the Cherwell Service Management platform, database management, and certifications like ITIL are often required. Problem-solving skills, attention to detail, and effective communication help administrators collaborate with stakeholders and tailor solutions. These skills ensure the efficient customization, maintenance, and optimization of Cherwell to support an organization's IT operations.

Which IT job is in demand now?

Currently, roles such as cybersecurity analysts, cloud engineers, and data analysts are in high demand in the IT industry. These positions require skills in security protocols, cloud platforms like AWS or Azure, and data management tools, often with relevant certifications. Demand is driven by increasing digital transformation and cybersecurity needs across organizations.

What is the difference between Cherwell Software vs ServiceNow Developer?

AspectCherwell SoftwareServiceNow Developer
Required CredentialsCertifications in Cherwell Service Management, ITILServiceNow certifications, ITIL
Work EnvironmentIT service management, enterprise softwareITSM, enterprise cloud platform
Employer & Industry UsageUsed in various industries for ITSM solutionsPrimarily in large enterprises for IT service automation
Common Search & ComparisonOften compared for ITSM tools and rolesRelated but more specialized in ServiceNow platform

While both Cherwell Software and ServiceNow Developers work in IT service management, Cherwell Software focuses on flexible, customizable ITSM solutions, whereas ServiceNow Developers specialize in developing and maintaining applications on the ServiceNow platform. The choice depends on the company's platform preference and specific ITSM needs.

What industries use Cherwell software?

Cherwell Software is used across various industries including healthcare, government, education, manufacturing, and financial services. Organizations in these sectors utilize Cherwell's IT service management and automation tools to improve operational efficiency and service delivery.

What is Cherwell Software?

Cherwell Software is a company that provides IT service management (ITSM) solutions, most notably the Cherwell Service Management platform. This platform helps organizations automate and streamline IT services, support processes, and workflows. It is commonly used for incident management, change management, asset management, and other ITIL-based practices. Cherwell Software is known for its flexibility, codeless configuration, and ability to integrate with other enterprise systems.

Did Ivanti buy Cherwell?

Ivanti acquired Cherwell Software in 2021, integrating its IT service management solutions into Ivanti's portfolio. This acquisition expanded Ivanti's offerings in enterprise service management and automation tools for IT professionals.

What is the difference between Cherwell and Ivanti?

Cherwell Software is a service management platform that offers ITSM solutions with a focus on low-code customization, while Ivanti provides a broader range of IT management tools including endpoint security, asset management, and ITSM. Both companies serve IT professionals but differ in their product scope and customization options.

What are some common challenges faced by professionals working with Cherwell Software in IT service management roles?

Professionals working with Cherwell Software in IT service management often encounter challenges such as tailoring the platform to fit unique organizational processes and ensuring seamless integration with other enterprise systems. Managing updates and customizations while maintaining system stability can also be demanding, especially in larger organizations with complex needs. Collaboration with cross-functional teams is crucial, as Cherwell administrators frequently work alongside IT support staff, business analysts, and management to align the tool with evolving service requirements and best practices.
More about Cherwell Software jobs
Infographic showing various Cherwell Software job openings in the United States as of June 2026, with employment types broken down into 100% Contract. Highlights an 89% Physical, 8% Hybrid, and 3% Remote job distribution, with an average salary of $87,924 per year, or $42.3 per hour.

Bus Operations Team Leader

WCPSS

Cary, NC โ€ข On-site

$17.25 - $23.75/hr

Other

Posted 28 days ago


Job description

Overview POSITION PURPOSE: Assists the Transportation Operations Manager with planning, directing, and controlling activities associated with safely, efficiently, and promptly transporting students. MINIMUM QUALIFICATIONS: KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) Knowledge of the proper care and operation of a school bus and safe driving skills; Knowledge of specific rules and regulations governing the operation of a school bus; Considerable knowledge of Microsoft Office, specifically, Word; Google Apps; Excellent customer service skills; Critical thinking and problem-solving skills; Ability to read, interpret, and convey to others documents such as safety rules, operating and maintenance instructions, and procedure manuals; Ability to understand and comply with the Wake County Public School System (WCPSS) Code of Ethics; Ability to multi-task and prioritize work assignments; Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback; Ability to establish and maintain effective working relationships with school system staff, students, parents, external agencies, and the community. EDUCATION, TRAINING, AND EXPERIENCE High school diploma or equivalent; Successful leadership experience.

CERTIFICATION AND LICENSE REQUIREMENTS Must have a valid North Carolina driver's license and has held a driver's license for a minimum of 2 years; Hold and maintain a NC Commercial Driver's License (CDL) and P&S Endorsement (Passengers and School Bus) CDL training will be provided through WCPSS, if needed; Commercial driver license (CDL) holders must meet the medical qualifications set by the NC General Statute Medical Qualifications Standards Applicable to Commercial Drivers. SPECIAL REQUIREMENTS: Must be 18 years of age; Must pass Department of Transportation (DOT) drug and alcohol testing at hire, randomly, and upon request. Within past 12 months No conviction of any moving violation; No pending charge of any moving violation; No more than one charge of any moving violation, regardless of disposition.

Within past 60 months No more than three charges of moving violations of any kind; No conviction of a moving violation combined with any other charge of a moving violation; No charge of DWI or DUI; No charge for reckless driving; No charge for passing a stopped school bus. Within past 10 years No suspension or revocation of the driving privilege, other than for such status offenses as lapsed, insurance, failure to appear in court, and failure to comply with out-of-state citation, provided that there be no more than one suspension or revocation for such status offenses within the past 10-years. Indefinite No more than one charge of DWI or DUI.

PREFERRED QUALIFICATIONS: Associates degree; Knowledge of the Transportation Information Management System (TIMS); Cherwell (a service management software); operational understanding of bus Global Positioning Systems (GPS) and software; First Aid and CPR certification; Blood borne pathogens certification; Experience driving a commercial vehicle; No more than one charge of any moving violation, regardless of disposition. ESSENTIAL DUTIES AND RESPONSIBILITIES: Schedules substitute bus drivers and combines routes without disrupting school arrival/departure times. Assists in coordinating morning and afternoon transportation of students based on available drivers.

Assists drivers in learning routes. Performs bus inspections for cleanliness and safety; assists in maintaining pre-trip inspection logs and student count sheets daily. Assists in assigning field trip and mid-day routes as well as maintaining appropriate field trip and mid-day route documents.

Utilizes Cherwell, TIMS, and GPS software to track delayed school buses; notifies school administration and the public of delayed buses. Trains bus drivers on techniques to manage inappropriate student behavior and parental concerns. Operates a school bus according to the assigned route, when needed; discharges students only at the authorized school or bus stop locations.

Performs other related duties, as assigned. WORKING CONDITIONS: PHYSICAL ENVIRONMENT Must be able to use a variety of office equipment such as computers, scanners, and copiers. Must be able to communicate effectively.

At times requires the ability to lift, carry, push, pull, or exert up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Physical requirements are consistent with those for medium work. D epartment can contact the school's Physical Therapist for assistance, if needed, with proper lifting techniques.

WORK ENVIRONMENT Must be able to work in an office environment and school bus or school transportation vehicle and come into direct contact with school system staff, students, and parents. While performing the duties of this job, the employee is frequently exposed to loud noise levels; fumes or airborne particles; vibrations from driving a bus; and various road and traffic conditions. The temperature on the bus could be cold or hot, depending on the weather.

EFFECTIVE DATE: 5/2023 DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills that may be required of the employees assigned to this position. This description may be revised by the supervisor, with HR review and approval, at any time.

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