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Cherwell Software Jobs (NOW HIRING)

RICEFW Technologies, Inc.

Senior 2E Developer

MO · On-site

$51.75 - $68.25/hr

... Cherwell Ticketing, Defect Tracking, and Production Support Preferred Testing & Implementation Support Testing, Defect Resolution, Deployment, and Production Implementation Support Preferred

NationsBenefits, LLC

Data Engineer

Plantation, FL · On-site

$113K - $136K/yr

Maintain and optimize IT asset management processes (hardware, software, licenses). Support change ... Familiarity with ITSM tools (Jira, ServiceNow, Cherwell, Freshservice). Strong analytical, process ...

Zentech Consulting

IT Help Desk Analyst

Tempe, AZ · Hybrid

Issue and incident documentation in Cherwell ticketing tool * Provide top-notch customer service ... Monitor enterprise systems through monitoring software (Nagios and Nimsoft) * Account management ...

Aston Carter

Temp Tech Support

Sterling, VA · On-site

$37K - $46K/yr

Hands-on experience with Help Desk ticketing software such as Cherwell, Zendesk, or ServiceNow. * Ability to explain complex IT concepts in simple, user-friendly terms. * Strong documentation skills ...

TEKsystems

Service Desk Technician

Madison, WI · Hybrid

$20/hr

Experience using ITSM tools such as ServiceNow or Cherwell * Experience handling software installations/service requests * Basic IAM/account provisioning experience * Strong communication and ...

TEKsystems

Service Desk Technician

Madison, WI · Hybrid

$20/hr

Experience using ITSM tools such as ServiceNow or Cherwell * Experience handling software installations/service requests * Basic IAM/account provisioning experience * Strong communication and ...

R2 Technologies Corporation

Help Desk Analyst 2

Atlanta, GA · On-site

$19.75 - $27/hr

... software, and related infrastructure performance. Primary Responsibilities: Under supervision ... Cherwell experience is a plus. • Security + Certification • CCNA (Cisco Certified Network ...

Aston Carter

Temp Tech Support

Sterling, VA · On-site

$37K - $46K/yr

Hands-on experience with Help Desk ticketing software such as Cherwell, Zendesk, or ServiceNow. * Ability to explain complex IT concepts in simple, user-friendly terms. * Strong documentation skills ...

Stifel

Endpoint Technician I - Stifel Bank

Saint Louis, MO

$19 - $24/hr

Experience with office productivity, reporting, and technical documentation software. Experience ... Cherwell About Stifel Stifel is more than 130 years old and still thinking like a start-up. We are ...

Carrier

Product Manager - Nlyte

FL · On-site +1

$96K - $192K/yr

About This Role Nlyte is the leading provider of software for managing and optimizing data centers ... B or Cherwell CMDB * Experience with IT Operations Management, infrastructure monitoring and ...

Stifel

Endpoint Technician I - Stifel Bank

Saint Louis, MO

$19 - $24/hr

... software. • Experience with Scheduled Tasks and enterprise job schedulers. • Understanding of ... Cherwell Stifel is more than 130 years old and still thinking like a start-up. We are a global ...

Stifel

Endpoint Technician I - Stifel Bank

Saint Louis, MO · On-site

$19 - $24/hr

... software. • Experience with Scheduled Tasks and enterprise job schedulers. • Understanding of ... Cherwell About Stifel Stifel is more than 130 years old and still thinking like a start-up. We are ...

LCG Inc

Desktop Support Technician, Senior

Bethesda, MD · On-site

$21.75 - $27.50/hr

Provide Tier 2/3 troubleshooting and technical assistance for hardware, software, operating systems ... Use incident logging systems such as ServiceNow (preferred), Remedy, or Cherwell to document work ...

LCG, Inc.

Desktop Support Technician, Senior

Bethesda, MD

$21.50 - $27.50/hr

Provide Tier 2/3 troubleshooting and technical assistance for hardware, software, operating systems ... Use incident logging systems such as ServiceNow (preferred), Remedy, or Cherwell to document work ...

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Cherwell Software information

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How much do cherwell software jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for cherwell software in the United States is $42.27, according to ZipRecruiter salary data. Most workers in this role earn between $34.13 and $51.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Cherwell Software Administrator, and why are they important?

To thrive as a Cherwell Software Administrator, you need strong IT service management (ITSM) knowledge, experience with workflow design, and a background in computer science or a related field. Familiarity with the Cherwell Service Management platform, database management, and certifications like ITIL are often required. Problem-solving skills, attention to detail, and effective communication help administrators collaborate with stakeholders and tailor solutions. These skills ensure the efficient customization, maintenance, and optimization of Cherwell to support an organization's IT operations.

Which IT job is in demand now?

Currently, roles such as cybersecurity analysts, cloud engineers, and data analysts are in high demand in the IT industry. These positions require skills in security protocols, cloud platforms like AWS or Azure, and data management tools, often with relevant certifications. Demand is driven by increasing digital transformation and cybersecurity needs across organizations.

What is the difference between Cherwell Software vs ServiceNow Developer?

AspectCherwell SoftwareServiceNow Developer
Required CredentialsCertifications in Cherwell Service Management, ITILServiceNow certifications, ITIL
Work EnvironmentIT service management, enterprise softwareITSM, enterprise cloud platform
Employer & Industry UsageUsed in various industries for ITSM solutionsPrimarily in large enterprises for IT service automation
Common Search & ComparisonOften compared for ITSM tools and rolesRelated but more specialized in ServiceNow platform

While both Cherwell Software and ServiceNow Developers work in IT service management, Cherwell Software focuses on flexible, customizable ITSM solutions, whereas ServiceNow Developers specialize in developing and maintaining applications on the ServiceNow platform. The choice depends on the company's platform preference and specific ITSM needs.

What industries use Cherwell software?

Cherwell Software is used across various industries including healthcare, government, education, manufacturing, and financial services. Organizations in these sectors utilize Cherwell's IT service management and automation tools to improve operational efficiency and service delivery.

What is Cherwell Software?

Cherwell Software is a company that provides IT service management (ITSM) solutions, most notably the Cherwell Service Management platform. This platform helps organizations automate and streamline IT services, support processes, and workflows. It is commonly used for incident management, change management, asset management, and other ITIL-based practices. Cherwell Software is known for its flexibility, codeless configuration, and ability to integrate with other enterprise systems.

Did Ivanti buy Cherwell?

Ivanti acquired Cherwell Software in 2021, integrating its IT service management solutions into Ivanti's portfolio. This acquisition expanded Ivanti's offerings in enterprise service management and automation tools for IT professionals.

What is the difference between Cherwell and Ivanti?

Cherwell Software is a service management platform that offers ITSM solutions with a focus on low-code customization, while Ivanti provides a broader range of IT management tools including endpoint security, asset management, and ITSM. Both companies serve IT professionals but differ in their product scope and customization options.

What are some common challenges faced by professionals working with Cherwell Software in IT service management roles?

Professionals working with Cherwell Software in IT service management often encounter challenges such as tailoring the platform to fit unique organizational processes and ensuring seamless integration with other enterprise systems. Managing updates and customizations while maintaining system stability can also be demanding, especially in larger organizations with complex needs. Collaboration with cross-functional teams is crucial, as Cherwell administrators frequently work alongside IT support staff, business analysts, and management to align the tool with evolving service requirements and best practices.
More about Cherwell Software jobs
What job categories do people searching Cherwell Software jobs look for? The top searched job categories for Cherwell Software jobs are:
Infographic showing various Cherwell Software job openings in the United States as of June 2026, with employment types broken down into 100% Contract. Highlights an 89% Physical, 8% Hybrid, and 3% Remote job distribution, with an average salary of $87,924 per year, or $42.3 per hour.
Lead Solutions Architect

Lead Solutions Architect

Acuative Corporation

Fairfield, NJ • On-site

Part-time

Posted 18 days ago

Acuative rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

107th of 204 rated it services

Job description

About Acuative :

Acuative is a leading provider of managed networking, field services, and technology solutions supporting enterprise and public-sector customers throughout North America.

As we continue to evolve our technology platform and modernize our business systems, we are seeking a Lead Solutions Architect to serve as the senior technical leader for our Information Systems organization.

This is a unique opportunity to influence the architecture and future direction of a proprietary enterprise platform that powers critical business operations across multiple business units.

The Opportunity :

This role combines the responsibilities of a software architect, lead developer, technical mentor, and strategic technology advisor.

You will work closely with our IS Manager, Business Analysts, and development teams to define technical strategy, guide solution architecture, mentor developers, and drive modernization initiatives across our application ecosystem.

Unlike many architecture roles, this position remains hands-on. You’ll have the opportunity to solve complex technical challenges, influence platform direction, and help shape the future of our development organization.

What You’ll Be Working On :
  • A proprietary ERP platform supporting core business operations.
  • Enterprise workflow automation initiatives.
  • ITSM platform strategy and ServiceNow evaluation efforts.
  • System integrations and API development.
  • Application modernization and technical debt reduction.
  • DevOps and CI/CD process improvements.
  • AI-enabled productivity and automation initiatives.
  • Growth and mentorship of domestic and offshore development teams.
What You’ll Do : Technical Leadership :
  • Serve as the senior technical leader for Acuative’s application ecosystem.
  • Establish architecture standards, development practices, and engineering guidelines.
  • Mentor developers and help grow technical capabilities across the organization.
  • Conduct architecture reviews, design reviews, and code reviews.
Architecture & Solution Design :
  • Design scalable, secure, and maintainable enterprise solutions.
  • Define integration strategies between internal and external systems.
  • Guide long-term application and technology roadmaps.
  • Ensure solutions align with business objectives and operational requirements.
Development Leadership :
  • Participate in hands-on software development for strategic initiatives.
  • Lead modernization efforts and platform evolution.
  • Solve complex application, integration, and data challenges.
  • Improve application quality, reliability, and performance.
DevOps & Engineering Excellence
  • Lead GitLab-based source control and CI/CD strategy.
  • Promote DevOps and DevSecOps practices.
  • Improve deployment automation, testing, and release management.
  • Establish standards for maintainability, observability, and operational support.
Technology Environment :

Our current technology stack includes:

  • C#.
  • .NET Framework and modern .NET.
  • Angular.
  • SQL Server / T-SQL.
  • GitLab.
  • REST APIs.
  • Proprietary ERP platform.
  • Cherwell ITSM.
  • ServiceNow (evaluation and future planning).

Our environment is predominantly on-premises due to customer and regulatory requirements, with selective adoption of cloud and hybrid technologies where appropriate.

What We’re Looking For : Required :
  • 10+ years of software development experience.
  • 5+ years in architecture or technical leadership roles.
  • Deep expertise with C#, .NET, Angular, and SQL Server.
  • Strong experience with GitLab and CI/CD pipelines.
  • Experience designing enterprise application architectures.
  • Experience leading or mentoring software development teams.
  • Excellent communication and stakeholder management skills.
  • U.S. Citizenship.
  • Ability to obtain and maintain a U.S. Government Public Trust clearance.
Preferred :
  • Experience with ERP platforms or highly customized enterprise applications.
  • Experience with ServiceNow or enterprise ITSM platforms.
  • Experience in managed services, telecommunications, networking, or field services.
  • Experience supporting public-sector or regulated environments.
  • Experience with AI-assisted software development and automation technologies.
  • Familiarity with ITIL and service management processes.
Why Join Acuative?
  • Lead architecture for business-critical enterprise systems.
  • Influence technology strategy and modernization efforts.
  • Partner directly with business leadership and product stakeholders.
  • Help shape a growing development organization.
  • Work with modern Microsoft technologies and enterprise-scale systems.
  • Opportunity to make a measurable impact on business operations and customer success.

If you’re a hands-on architect who enjoys solving complex problems, mentoring teams, and building enterprise software that directly impacts business outcomes, we’d like to hear from you.