Cherwell Software Jobs (NOW HIRING)

Winsupply is in the business of creating and enabling entrepreneurs to achieve their dreams through wholesale distribution. Winsupply is a group of over 670 locally-owned companies that operate across a variety of industries, including HVAC, Plumbing, Electrical and more. The purpose of the support services campus is to eliminate obstacles and provide support to help our entrepreneurs succeed. Support service employees assist entrepreneurs in achieving their dreams through finance, accounting, IT, and other back-office operations.

Internship Summary

The Winsupply Internship Program offers students a unique opportunity to build valuable skills through immersive classroom learning, off-site training, and a collaborative capstone project. The program is structured to promote professional development by offering mentorship, meaningful networking opportunities, and hands-on experience in real-world projects. Participants will not only develop their careers but also make a significant impact within the Winsupply organization, contributing to innovative solutions and long-term success.

Position Summary

We are a leading provider of telecommunications. As a Network Engineer Intern, you will be a vital part of our team, gaining hands-on experience in the management and maintenance of network operations hardware. This internship provides a valuable opportunity to develop practical skills in network connectivity, datacenter network systems, and telecommunications systems.

Key Responsibilities:

Assist in Network Operations:

• Initial point of contact for escalation issues for connectivity and network performance.
• Provision and deploy network equipment and troubleshoot connectivity issues.
• Communicate and work with other technical teams to design effective solutions, identify technical requirements, and develop project plans to execute the delivery of the solution.
• Support in troubleshooting and resolving operational issues related to network and server equipment.
• Participate in scheduled maintenance and updates, following established procedures.
• Assist in conducting regular audits of network operations assets and inventory.

Network Monitoring and Maintenance:

• Monitor network performance and respond to alerts in a timely manner.
• Help maintain network security protocols, including monitoring access logs and enforcing security policies.
• Support network testing, ensuring system integrity and availability.
• Plan and estimate projects and track progress using software applications including Jira, Cherwell, Smartsheet, etc
• Constantly learn new technologies and skills via media, courses, or new applications
• Wireless network design and support

Facility Management Support:

• Assist in data center cleanliness, organization, and safety protocols.
• Support the documentation and updating of standard operating procedures (SOPs) and other relevant documentation.
• Participate in the maintenance of fire suppression, HVAC, and other critical systems within the facility.

Collaboration and Learning:

• Work closely with network operations staff to learn best practices and operational procedures.
• Participate in team meetings and training sessions to enhance knowledge of network operations.
• Contribute to special projects as assigned, including data analysis and process improvement initiatives.

Competencies for Success

• Communication Skills
• Proactiveness
• Adaptability
• Ability to work both independently and collaboratively
• Problem solving
• Networking skills
• Self-motivation
• Willingness to learn 
• Critical thinking
• Integrity

Minimum Qualifications

• Currently enrolled in an accredited university or college, either at the undergraduate or master's level.
• One semester post-graduation

Physical Demands

The physical demands here are representative of those that must be met to successfully perform the essential job functions with or without reasonable accommodations:

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.

We are committed to inclusion, diversity, and equal employment opportunity, regardless of race, color, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other factor protected by applicable federal, state, or local laws.