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It Help Desk Analyst Ii Jobs (NOW HIRING)

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $2 differential for hours worked at night. Location: This position is based at our Service ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:

Ensign Services

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

DOWNS AT ALBUQUERQUE, INC.

IT Help Desk

Albuquerque, NM · On-site

The IT Help Desk role is to support the stable operation of the information technology systems of ... This includes all duties that are applicable to a Tier I support and possible some Tier II support.

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ... Customer-focused * 2-6 Years of IT Support Experience * Thorough knowledge of troubleshooting ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Managed Staffing

IT Help Desk Technician

Norwich, CT · On-site

$23 - $25/hr

This role is ideal for candidates with IT Help Desk or technical support experience who enjoy problem-solving, customer service, and hands-on work. What You'll Do * Respond to printer service ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Description Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We ... Associate's Degree in Information Technology preferred. - 1-2 years of experience in a helpdesk or ...

eMazzanti Technologies

IT Help Desk

New York, NY · On-site

... level 2 help desk support to expanding client base. We're growing by double digits, offer ... Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts ...

BC Tech Pro

IT Help Desk

Iuka, MS · On-site

$20.50/hr

Perform all assigned desk-side support activities * Display outstanding technical and professional ... Typically requires technical school certification or equivalent of 2-4 years of relevant experience

Tecta Corporate

IT Help Desk

Rosemont, IL · On-site

$80K - $90K/yr

... IT Helpdesk. This is a high-profile position that will oversee 1500+ devices. Bilingual Spanish ... analysis, and durable fixes * Assist Helpdesk with overflow tickets as needed; coach Tier 1/2 on ...

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It Help Desk Analyst Ii information

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$14

$24

$35

How much do it help desk analyst ii jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for it help desk analyst ii in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of an IT Help Desk Analyst II?

An IT Help Desk Analyst II provides technical support to end-users, troubleshooting issues with hardware, software, networks, and other technology systems. They handle more complex problems that may be escalated from junior analysts, document solutions, and may assist in training staff or improving support processes. In addition to resolving technical issues, they often interact with users to ensure satisfaction and may contribute to system upgrades or deployments. Strong communication skills, technical knowledge, and customer service orientation are essential for this role.

What are the key skills and qualifications needed to thrive as an IT Help Desk Analyst II?

To thrive as an IT Help Desk Analyst II, you need strong technical troubleshooting skills, knowledge of networking and operating systems, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems, remote desktop tools, and IT service management platforms is essential. Excellent communication, patience, and problem-solving abilities set standout analysts apart in supporting users. These skills ensure timely resolution of technical issues, high user satisfaction, and efficient IT operations.

What are some typical challenges an IT Help Desk Analyst II might face, and how can they effectively address them?

As an IT Help Desk Analyst II, you may frequently encounter complex technical issues that require in-depth troubleshooting beyond standard procedures. Balancing multiple support tickets and prioritizing urgent requests can also be challenging. Effective communication and time management skills are essential for navigating these situations, as is staying up to date with the latest technologies used by your organization. Collaborating closely with other IT team members and escalating issues when necessary ensures that problems are resolved efficiently and end-users remain satisfied.

What is the difference between It Help Desk Analyst Ii vs It Help Desk Analyst I?

AspectIt Help Desk Analyst IIt Help Desk Analyst II
CredentialsEntry-level certifications (e.g., CompTIA A+)Same certifications, plus more experience
Work EnvironmentHelp desk support, troubleshootingMore complex issues, higher responsibility
Employer UsageEntry-level support roles in IT departmentsMid-level support roles with increased duties

The main difference between It Help Desk Analyst I and II is experience and complexity of tasks. It Help Desk Analyst II handles more advanced issues and requires more experience, while It Help Desk Analyst I focuses on basic support and troubleshooting. Both roles often require similar certifications and work in help desk environments within various industries.

What does an IT Help Desk Analyst II do?

An IT Help Desk Analyst II provides technical support to users by diagnosing and resolving hardware, software, and network issues. They often handle escalated problems, document solutions, and may use tools like ticketing systems and remote support software. This role typically requires strong communication skills and knowledge of operating systems and troubleshooting procedures.

What is a Tier 2 help desk analyst II job description?

A Tier 2 Help Desk Analyst II provides advanced technical support to resolve complex hardware and software issues, often handling escalated tickets from Tier 1 support. They troubleshoot network, system, and application problems, document solutions, and may assist in training Tier 1 staff, typically using tools like remote support software and knowledge bases. Strong technical skills, customer service, and relevant certifications such as CompTIA A+ or Network+ are often required.
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It Help Desk Analyst Ii jobs near you
Infographic showing various It Help Desk Analyst Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

IT Helpdesk (7a-3p)

NHS Management, LLC

Tuscaloosa, AL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Provide technical and end-user support for issues directed to the Help Desk. This includes immediate support over the phone, resolution of tickets at your desk, or hands-on in-person assistance. Triage incoming Help Desk requests, resolving those of a more general nature, and when necessary, assign issue to appropriate IT staff members. Document the resolution of issues when closing Help Desk tickets. Create & maintain formal procedures for problem resolution to share across the team. Will work with others on the team to balance workload and provide coverage during all posted hours of support. Typical activities include:

  • Receive escalated incidents from Level I Help Desk personnel
  • Receive calls and e-mails on incidents directly
  • Incident recording
  • Incident Classification
  • Incident Prioritization
  • Incident Escalation
  • Search for Work Around
  • Update the customer and IT group on progress
  • Perform communication activities

Level II Analysts have additional duties associated with project implantation and management, first call resolution, acceptance of call escalation and the escalation of calls to higher levels of support. Additionally, Level II Analysts have responsibility as a Subject Matter Expert on the support and troubleshooting of number of systems. When serving in a primary Help Desk role, the Help Desk Analyst II will typically handle between 30 and 45 calls per day.

Qualifications
  • Associates Degree in Computer Science, Systems Administration, Networking, Information Technology or related field is preferred; 4-5 years demonstrated experience working in a health care environment either as a help desk analyst or other field-based Level I support..

Requires at least one of the following certifications:

    • A+
    • HDI or Network+

2-3 Years IT operation with Expert Level Skill providing phone support for remote IS Users

    • Excellent customer support skills, in person, over the phone, and in writing
    • Logical problem solving skills and a willingness to learn
    • Strong work ethic and can-do attitude
    • Professional demeanor and be a team player
    • Commitment to Innovation & Improvement
    • Dedication to improving the experience of interacting with computers for end-users
    • Attention to detail
    • Ability to multi-task and follow-up on requests
    • Ability to adapt to a changing technical environment
  • Demonstrated Journeyman Level skills in the support of at least two of the areas listed below. To be considered a Journeyman in these areas the Analyst must demonstrate:
    • Trained or certified with a good level of understanding concerning the system architecture
    • General understanding of the database schema
    • Understands how to setup the system and how to do high level system administration
    • Able to assist end users and IS staff with critical aspects of the system
    • Able to use monitoring tools within the systems
    • Exhibits a strong desire to learn all aspects of the system. Pursues opportunities to learn both on the job and through formal instruction on line or in the classroom. Demonstrates a desire to continuously improve their knowledge and expertise.
  • Demonstrated Areas of Expertise:
    • Microsoft Active Directory Users and Computers
    • Remote Desktop Services (Terminal Services)
    • Thin Client configuration, management and troubleshooting
    • Specialized PC-device configuration, management and troubleshooting
    • Wireless monitoring and troubleshooting
    • Microsoft Group Policy troubleshooting
    • Management and deployment of applications or desktop systems

We offer the following benefits for you and your family:

  • Competitive Wages
  • Elite Low Cost Gold Plan Blue Cross Blue Shield Health Insurance
  • Dental Insurance, Life Insurance, Vision Insurance
  • 401K with company match
  • Paid Holidays and Paid Vacation

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NHS Management logo

About NHS Management

Sourced by ZipRecruiter

NHS Management, LLC provides administrative and consulting services for individual health care facilities and companies across the southeast. Facilities served by NHS employ a comprehensive approach to care ensuring that their patients and residents receive the highest quality of care practical.

Industry

Business management consulting

Company size

1,001 - 5,000 Employees

Headquarters location

Tuscaloosa, AL, US

Year founded

1981

Social media

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