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It Help Desk Analyst Ii Jobs (NOW HIRING)

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Analyze ticketing data to identify trends, drive long-term problem resolution, and improve ... Serve as a Tier 2/3 escalation point for complex incidents across hardware, software, networking ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI

This includes documenting incident tickets within the service desk application, initial triage and ... Associates Degree related to Information Technology * 1 Year of Experience in Similar role in place ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI

This includes documenting incident tickets within the service desk application, initial triage and ... Associates Degree related to Information Technology * 1 Year of Experience in Similar role in place ...

Amrize

IT Help Desk

Franklin, IN · On-site

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... IT Required Work Experience: 1-2 Years Travel Requirements: N/A Additional Requirements:

nLeague Services Inc

Bilingual-Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* * Provides technical assistance to both internal and ... Qualifications: * 2+ years' experience handling customers, questions, complaints, and/or providing ...

Arcadia University

IT Help Desk Manager

Glenside, PA · On-site

Working with technical analysts, evaluate data from ticketing system to identify trends for ... 2/3 support across hardware, software, networking, and enterprise systems.Works with hardware ...

Innovim

Help Desk Analyst II - DoD

Colorado Springs, CO · On-site

$60K - $80K/yr

INNOVIM is seeking a Help Desk Analyst to support the NISSC II contract. Your career at INNOVIM ... Shift work is required to support 24×7 operations. It is important to be available to work any ...

Ensign Services

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $2 differential for hours worked at night. Location: This position is based at our Service ...

Pae

Help Desk Analyst II - NISSC - COS

Colorado Springs, CO · On-site

$20.25 - $27.50/hr

Help Desk Analyst II Location: Cheyenne Mountain Space Force Station, Colorado Relocation ... Shift work is required to support 247 operations. It is important to be available to work any shift ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night ... Monday - Friday from 2:00 PM to 10:30 PM Location: This position is based at our Service Center in ...

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Qualifications & Skills Must-Haves: * 1-2 years of IT support/help desk experience (ideally in a restaurant, hospitality, retail or multi-site environment). * Strong troubleshooting skills with ...

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It Help Desk Analyst Ii information

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How much do it help desk analyst ii jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for it help desk analyst ii in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of an IT Help Desk Analyst II?

An IT Help Desk Analyst II provides technical support to end-users, troubleshooting issues with hardware, software, networks, and other technology systems. They handle more complex problems that may be escalated from junior analysts, document solutions, and may assist in training staff or improving support processes. In addition to resolving technical issues, they often interact with users to ensure satisfaction and may contribute to system upgrades or deployments. Strong communication skills, technical knowledge, and customer service orientation are essential for this role.

What are the key skills and qualifications needed to thrive as an IT Help Desk Analyst II?

To thrive as an IT Help Desk Analyst II, you need strong technical troubleshooting skills, knowledge of networking and operating systems, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems, remote desktop tools, and IT service management platforms is essential. Excellent communication, patience, and problem-solving abilities set standout analysts apart in supporting users. These skills ensure timely resolution of technical issues, high user satisfaction, and efficient IT operations.

What are some typical challenges an IT Help Desk Analyst II might face, and how can they effectively address them?

As an IT Help Desk Analyst II, you may frequently encounter complex technical issues that require in-depth troubleshooting beyond standard procedures. Balancing multiple support tickets and prioritizing urgent requests can also be challenging. Effective communication and time management skills are essential for navigating these situations, as is staying up to date with the latest technologies used by your organization. Collaborating closely with other IT team members and escalating issues when necessary ensures that problems are resolved efficiently and end-users remain satisfied.

What is the difference between It Help Desk Analyst Ii vs It Help Desk Analyst I?

AspectIt Help Desk Analyst IIt Help Desk Analyst II
CredentialsEntry-level certifications (e.g., CompTIA A+)Same certifications, plus more experience
Work EnvironmentHelp desk support, troubleshootingMore complex issues, higher responsibility
Employer UsageEntry-level support roles in IT departmentsMid-level support roles with increased duties

The main difference between It Help Desk Analyst I and II is experience and complexity of tasks. It Help Desk Analyst II handles more advanced issues and requires more experience, while It Help Desk Analyst I focuses on basic support and troubleshooting. Both roles often require similar certifications and work in help desk environments within various industries.

What does an IT Help Desk Analyst II do?

An IT Help Desk Analyst II provides technical support to users by diagnosing and resolving hardware, software, and network issues. They often handle escalated problems, document solutions, and may use tools like ticketing systems and remote support software. This role typically requires strong communication skills and knowledge of operating systems and troubleshooting procedures.

What is a Tier 2 help desk analyst II job description?

A Tier 2 Help Desk Analyst II provides advanced technical support to resolve complex hardware and software issues, often handling escalated tickets from Tier 1 support. They troubleshoot network, system, and application problems, document solutions, and may assist in training Tier 1 staff, typically using tools like remote support software and knowledge bases. Strong technical skills, customer service, and relevant certifications such as CompTIA A+ or Network+ are often required.
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It Help Desk Analyst Ii jobs near you
Infographic showing various It Help Desk Analyst Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

IT Help Desk Manager

Glenside, PA • Remote

Mondo
See more jobs at Mondoexternal

$35 - $44/hr

Contractor

Medical, Dental, Vision

Re-posted 19 days ago

Job description

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date: Early July Duration: Contract to Hire Compensation Range: $35-44/hr W2 Benefits: Eligible for Health, Dental, Vision Visa Sponsorship: Not eligible for visa sponsorship Job Description: The IT Help Desk Manager is a hands-on leadership role responsible for supervising the client's IT Support Services team while serving as a key technical escalation point and liaison between end users and subject matter experts. Job Summary •Troubleshoot, diagnose, document, and resolve IT service requests and incidents via phone, email, and face-to-face support, modeling exemplary customer service •Supervise and manage the daily activities and performance of a team of IT support analysts, including scheduling, mentoring, and professional development •Analyze ticketing data to identify trends, drive long-term problem resolution, and improve organizational efficiency •Develop and maintain Help Desk procedures, knowledge base articles, and documentation aligned with ITIL and industry best practices •Serve as a Tier 2/3 escalation point for complex incidents across hardware, software, networking, and enterprise systems •Coordinate with hardware, software, and multimedia vendors to deliver effective solutions and problem resolutions •Oversee onboarding, scheduling, and coverage for student workers and junior technicians, ensuring consistent service quality •Provide onsite and remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and software Minimum Requirements: •3-5 years of IT support experience, with 1-2 years in a lead or supervisory capacity including mentoring or managing staff •Proficiency with Google Workspace administration and support •Proficiency with Microsoft Intune for device management •Experience managing new user setup and onboarding processes •Demonstrated ability to manage a high-volume ticket environment (200-400 tickets per month) •Bachelor's degree in a related field Preferred Qualifications: •Experience working in a higher education environment •Strong collaboration and problem-solving skills in an internal business-facing support setting •Familiarity with ITIL frameworks and help desk best practices •Experience overseeing computer inventory, loaner programs, and AV or multimedia technologies