Philadelphia, PA · On-site
$20.75 - $28.25/hr
Help Desk Analyst Minimum skills and experience: • Minimum 2 years of experience working in a single point of contact help desk • Experience using Jira Service Management Helpdesk application • ...
Philadelphia, PA · On-site
$20.75 - $28.25/hr
Help Desk Analyst Minimum skills and experience: • Minimum 2 years of experience working in a single point of contact help desk • Experience using Jira Service Management Helpdesk application • ...
Dallas, TX · On-site
$50K/yr
We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 ...
Dallas, TX · On-site
$50K/yr
We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 ...
Princeton, NJ · On-site
$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...
Princeton, NJ · On-site
$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...
$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...
$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...
Philadelphia, PA · On-site
$20.75 - $28.25/hr
Help Desk Analyst Duration: 12 Months Locations: Philadelphia, PA Position Overview Minimum skills and experience: Minimum 2 years of experience working in a single point of contact help desk ...
Philadelphia, PA · On-site
$20.75 - $28.25/hr
Help Desk Analyst Duration: 12 Months Locations: Philadelphia, PA Position Overview Minimum skills and experience: Minimum 2 years of experience working in a single point of contact help desk ...
Richmond, VA · On-site
$24 - $30/hr
Help Desk Analyst Sheltering Arms Institute is a non-profit, state-of-the-science physical rehabilitation hospital and network of outpatient centers, created through a joint venture between ...
Richmond, VA · On-site
$24 - $30/hr
Help Desk Analyst Sheltering Arms Institute is a non-profit, state-of-the-science physical rehabilitation hospital and network of outpatient centers, created through a joint venture between ...
Quantico, VA · On-site
$65K - $70K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
Quantico, VA · On-site
$65K - $70K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
Quantico, VA · On-site
$65K - $70K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
Quantico, VA · On-site
$65K - $70K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
Philadelphia, PA · On-site
$20.50 - $28/hr
Help Desk Analyst Minimum skills and experience: * Minimum 2 years of experience working in a single point of contact help desk * Experience using Jira Service Management Helpdesk application
Philadelphia, PA · On-site
$20.50 - $28/hr
Help Desk Analyst Minimum skills and experience: * Minimum 2 years of experience working in a single point of contact help desk * Experience using Jira Service Management Helpdesk application
Quantico, VA · On-site
$65K - $70K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
Quick apply
Quantico, VA · On-site
$65K - $70K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
Quantico, VA · On-site
$70K - $77K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
Quick apply
Quantico, VA · On-site
$70K - $77K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
Princeton, NJ · On-site
$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...
Princeton, NJ · On-site
$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...
Virginia, IL · On-site
$70 - $77/hr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
New
Virginia, IL · On-site
$70 - $77/hr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
New
$70 - $77/hr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
New
$70 - $77/hr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
New
Quantico, VA · On-site
$70K - $77K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
Quantico, VA · On-site
$70K - $77K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
Laurel, MS · On-site
$17.75 - $24.25/hr
Help Desk Analyst Department: IT PRN - Nights Nights: 6P- 6A, Friday and Saturday nights Job Summary The Help Desk Analyst is responsible for supporting and enhancing the end-user computing ...
Quick apply
Laurel, MS · On-site
$17.75 - $24.25/hr
Help Desk Analyst Department: IT PRN - Nights Nights: 6P- 6A, Friday and Saturday nights Job Summary The Help Desk Analyst is responsible for supporting and enhancing the end-user computing ...
Roseville, CA · On-site
$19.75 - $24.75/hr
Help Desk Analyst Department: Technology Employment Type: Full Time Location: Roseville, CA Compensation: $19.75 - $24.75 / hour Description Are you seeking a career where you can foster a positive ...
Roseville, CA · On-site
$19.75 - $24.75/hr
Help Desk Analyst Department: Technology Employment Type: Full Time Location: Roseville, CA Compensation: $19.75 - $24.75 / hour Description Are you seeking a career where you can foster a positive ...
Chicago, IL · On-site
$21 - $28.75/hr
Help Desk Analyst The Help Desk Analyst is responsible for providing high quality customer service interactions with the company's end user population via the telephone and email. They will ...
Chicago, IL · On-site
$21 - $28.75/hr
Help Desk Analyst The Help Desk Analyst is responsible for providing high quality customer service interactions with the company's end user population via the telephone and email. They will ...
Quantico, VA · On-site
$70K - $77K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
Quantico, VA · On-site
$70K - $77K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
Durham, NC · On-site
$19.75 - $27/hr
Monitoring incoming issues that are resolved by the front line Help Desk staff Diagnosing the root ... Experience researching, analyzing and interpreting automated system problems. Experience working in ...
Durham, NC · On-site
$19.75 - $27/hr
Monitoring incoming issues that are resolved by the front line Help Desk staff Diagnosing the root ... Experience researching, analyzing and interpreting automated system problems. Experience working in ...
$14.42 - $16.37
3% of jobs
$16.37 - $18.31
8% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$18.31 - $20.26
18% of jobs
$20.26 - $22.20
18% of jobs
The median wage is $22.58 / hr.
$22.20 - $24.15
14% of jobs
$25.99 is the 75th percentile. Wages above this are outliers.
$24.15 - $26.09
15% of jobs
$26.09 - $28.04
9% of jobs
$28.04 - $29.98
6% of jobs
$29.98 - $31.93
3% of jobs
$31.93 - $33.87
3% of jobs
$33.87 - $35.82
2% of jobs
$14
$24
$35
A Bilingual Help Desk Analyst provides technical support to users in multiple languages, ensuring effective communication with diverse customers or employees. They diagnose and troubleshoot hardware, software, and network issues while delivering excellent customer service. This role requires strong problem-solving skills and proficiency in at least two languages to assist users efficiently. Bilingual Help Desk Analysts often work in IT support teams, responding to inquiries via phone, email, or chat.
As a Bilingual Help Desk Analyst, you’ll address a wide range of technical issues, including password resets, software installation problems, connectivity concerns, and troubleshooting hardware or peripheral devices. Your day-to-day work involves communicating with users in multiple languages to clearly understand and resolve their concerns, often using remote access tools or knowledge bases. You’ll also log incidents in ticketing systems, escalate complex issues to higher-level IT staff, and follow up to ensure user satisfaction. This role requires balancing technical and communication skills to deliver timely, effective support in a fast-paced environment.
To thrive as a Bilingual Help Desk Analyst, you need fluency in at least two languages, solid technical troubleshooting abilities, and a background in information technology or computer science. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and relevant IT certifications such as CompTIA A+ or ITIL are highly valuable. Excellent communication, patience, and problem-solving skills set exceptional analysts apart when assisting users from diverse backgrounds. These skills and qualities are vital for efficiently resolving technical issues and providing high-quality support in a multilingual environment.
Cities with the most Bilingual Help Desk Analyst job openings:
The most popular types of Bilingual Help Desk Analyst jobs are:
States with the most job openings for Bilingual Help Desk Analyst jobs include:
The top searched job categories for Bilingual Help Desk Analyst jobs are:
$20.75 - $28.25/hr
Other
Posted 17 days ago
Help Desk Analyst
Minimum skills and experience:
• Minimum 2 years of experience working in a single point of contact help desk
• Experience using Jira Service Management Helpdesk application
• Familiar with Jira Service Management.
• Experience using Genesys Cloud contact center and customer experience platform
• Strong customer service skills; telephone etiquette
• Great team-oriented interpersonal skill
• Great organizational skills
• Excellent analytical and problem-solving skills
• Strong oral and written communications skills (technical and non-technical)
• Robust understanding of the ACD system and trouble ticket process
Sourced by ZipRecruiter
In 1986, Indotronix established itself in the staffing space. 22 years later, Avani entered the scene, offering consulting and technology development. Finally, in 2016, the two joined forces to begin delivering talent across all areas, from Staffing to Consulting to unique platform development.
Recruiting and staffing services
1,001 - 5,000 Employees
Rochester, NY, US
