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Help Desk Iii Jobs (NOW HIRING)

Harrison, Walker & Harper

Help Desk Technician

Paris, TX · On-site

$15.25 - $20.50/hr

Job Summary : Harrison, Walker & Harper is seeking a Help Desk Technician to join their IT ... Qualifications : Required : • High school diploma or equivalent and three years related ...

New

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

Months 3-7: The contractor will be fully independent in role and providing support with help desk tasks. In months 6 and 7, supervisor and contractor will begin discussing transition plan for tasks ...

Harrison, Walker & Harper

Help Desk Technician

Bonham, TX · On-site

$16.75 - $22.50/hr

Job Summary : Harrison, Walker & Harper is seeking a Help Desk Technician to join their IT ... Qualifications : Required : • High school diploma or equivalent and three years related ...

New

Leidos

Help Desk Manager

Chantilly, VA

$92K - $166K/yr

GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical ... open for at least 3 days with an anticipated close date of no earlier than 3 days after the ...

Fortegra

Help Desk Manager

Jacksonville, FL · On-site

Minimum of three years of experience in a managerial role overseeing Help Desk or IT operations, with five years preferred. * ServiceNow ITSM and ServiceNow platform experience preferred.

Synergy ECP

Help Desk Specialist

Columbia, MD · On-site

Three (3) years of Help Desk experience with a Bachelor's Degree in a Business, Technical or Math related field. Five (5) years with an Associate's Degree or seven (7) years' experience may be ...

Hartwig Staffing

Help Desk Manager

Edmond, OK

$80K - $90K/yr

Lead enterprise level help desk team; Tier 1 to Tier 3. * Manage, mentor and lead team, establish KPI's and SOP's * Handle high level escalations, outages, etc. * Experience supporting Windows, AD ...

Harrison, Walker & Harper

Help Desk Technician

Commerce, TX · On-site

$18.50 - $25/hr

Job Summary : Harrison, Walker & Harper is seeking a Help Desk Technician to join their IT ... Qualifications : Required : • High school diploma or equivalent and three years related ...

New

Leidos

Help Desk Manager

Chantilly, VA · On-site

$92K - $166K/yr

GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical ... open for at least 3 days with an anticipated close date of no earlier than 3 days after the ...

JST

Help Desk Technician

Hurlburt Field, FL · On-site

$18.25 - $24.75/hr

Tier I will communicate and work as a team with Tier II and Tier III to solve a customer's issues ... Help Desk Technician Qualifications * Active DoD Secret clearance * CompTIA Security+ certification

ITC Federal, Inc

Help Desk Supervisor

Fairfax, VA · Remote

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Holidays, 3 weeks' Paid Time Off ITC Federal, LLC (ITC) connects technology advancements in ...

Leidos

Help Desk Manager

Chantilly, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... open for at least 3 days with an anticipated close date of no earlier than 3 days after the ...

Cherokee Federal

Help Desk Coordinator

San Antonio, TX · On-site

$47K - $56K/yr

Shall be DoD 8140 certified at the IA T Level II at a minimum IAW AFMAN 17-1303, para 3.2.1.2, ... Help Desk Team Lead * Service Desk Coordinator * IT Support Coordinator * Technical Support ...

Cherokee Federal

Help Desk Coordinator

San Antonio, TX

$47K - $56K/yr

Shall be DoD 8140 certified at the IA T Level II at a minimum IAW AFMAN 17-1303, para 3.2.1.2, ... Help Desk Team Lead * Service Desk Coordinator * IT Support Coordinator * Technical Support ...

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Help Desk Iii information

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How much do help desk iii jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for help desk iii in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk III, and why are they important?

To thrive as a Help Desk III, you need advanced troubleshooting abilities, in-depth technical knowledge of operating systems and networks, and usually an associate's or bachelor's degree in IT or a related field. Proficiency with ticketing systems (like ServiceNow), remote desktop tools, and industry certifications such as CompTIA A+, Network+, or Microsoft certifications is typically required. Strong communication, problem-solving skills, and the ability to manage complex customer situations set top performers apart. These skills are crucial for efficiently resolving escalated technical issues, maintaining high user satisfaction, and supporting organizational IT infrastructure.

How does a Help Desk III professional typically collaborate with other IT teams to resolve complex technical issues?

Help Desk III professionals often serve as the escalation point for more challenging technical problems, working closely with other IT teams such as network administrators, system engineers, and application specialists. They facilitate communication between end-users and these specialized teams, ensuring that issues are thoroughly diagnosed and resolved efficiently. Collaboration may involve joint troubleshooting sessions, documenting findings, and following up on long-term solutions, which helps maintain seamless IT operations and continuous learning across teams. This level of teamwork not only improves problem resolution but also fosters professional growth and knowledge sharing.

What is the difference between Help Desk III vs Help Desk II?

AspectHelp Desk IIIHelp Desk II
Required CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst
Work EnvironmentAdvanced support, troubleshooting complex issuesBasic to intermediate support, routine issues
Employer & Industry UsageIT support teams across various industriesIT support teams, customer service roles
Search & Comparison IntentUnderstanding role progression, responsibilitiesEntry-level to mid-level support roles

Help Desk III roles typically involve handling more complex technical issues and require similar certifications as Help Desk II. While Help Desk II focuses on routine support tasks, Help Desk III demands advanced troubleshooting skills, making it suitable for experienced support specialists seeking career growth.

What are Help Desk III technicians?

Help Desk III technicians are advanced IT support professionals who handle complex technical issues that cannot be resolved by lower-level help desk staff. They provide assistance with software, hardware, network troubleshooting, and often serve as a point of escalation for unresolved problems. In addition to resolving advanced technical issues, Help Desk III technicians may also be responsible for mentoring junior staff, documenting solutions, and collaborating with other IT teams to improve processes and system reliability.
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Help Desk Iii jobs near you
Infographic showing various Help Desk Iii job openings in the United States as of June 2026, with employment types broken down into 16% Full Time, and 84% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Lead

Help Desk Lead

BlueWater Federal Solutions

Montgomery, AL

Other

Posted 15 days ago

Job description

Help Desk Lead

Bluewater Federal is looking for a Help Desk Lead to support the USAF at Maxwell AFB.

The Base Maintenance (BMx) Family of Systems program provides critical lifecycle support for enterprise U.S. Air Force logistics and maintenance systems that enable global mission readiness and sustainment operations.

Responsibilities
  • Manage Level I, II, and III help desk support for all BMx systems.
  • Oversee ticket intake, triage, escalation, and queue performance.
  • Monitor response-time compliance and operational support metrics.
  • Coordinate issue resolution with technical and functional teams.
  • Handle CAT I escalation procedures and outage communications.
  • Review recurring issues and help prioritize the backlog.
  • Support operational continuity during surge events and mission-critical incidents.
Qualifications
  • 7+ years in Help Desk management and experience in supporting enterprise operational systems.
  • Must have an active Secret clearance.
  • Experience in ITSM/ticketing systems, incident management, escalation coordination, operational reporting, help desk governance, and Agile sustainment integration.
  • ITIL Foundation and Security+ certs are preferred.

BlueWater Federal is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.

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