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Help Desk Iii Jobs (NOW HIRING)

JST

Help Desk Technician

Hurlburt Field, FL · On-site

$18.25 - $24.75/hr

... with Tier II and Tier III to solve a customer's issuesWorks with clients over the phone to ... Help Desk Technician QualificationsActive DoD Secret clearanceCompTIA Security ...

JST

Help Desk Technician

Hurlburt Field, FL · On-site

$18.25 - $24.75/hr

Tier I will communicate and work as a team with Tier II and Tier III to solve a customer's issues ... Help Desk Technician Qualifications * Active DoD Secret clearance * CompTIA Security+ certification

GDIT

SCITLS Help Desk Technician III

Offutt Air Force Base, NE

$26.44 - $35.78/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Yes Transform technology into opportunity as a Help Desk Technician III with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the ...

Institution for Savings

Help Desk Technician

Ipswich, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Technician The Institution for Savings is seeking a Help Desk Technician to provide ... High school diploma or general education degree (GED); or one to three months related experience ...

GlobalXperts

Help Desk

San Diego, CA

$21.25 - $28.75/hr

Our Level 1 through Level 3 networking experts (CCNA through CCIE) are available around-the-clock ... Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ...

GlobalXperts

Help Desk

San Diego, CA · On-site

$21.25 - $28.75/hr

Our Level 1 through Level 3 networking experts (CCNA through CCIE) are available around-the-clock ... Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ...

FAT Brands Inc

Help Desk Technician

Lexington, KY · On-site

$40K - $50K/yr

... 3, and emergency calls to appropriate technical staff or outside vendor, as necessary. · Participate in the preparation of procedure manuals and documentation for end-user and help desk reference ...

GDIT

Help Desk Technician

Oklahoma City, OK · On-site

$19.12 - $25.88/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

No Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with ... FAVES Citizenship Requirements - 3.14-3Foreign Nationals as Contractor Employees(April 2008) * Each ...

GDIT

Help Desk Technician

Oklahoma City, OK · On-site

$19.12 - $25.88/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

No Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with ... FAVES Citizenship Requirements - 3.14-3Foreign Nationals as Contractor Employees(April 2008) * Each ...

GDIT

Help Desk Manager

Fort Liberty, NC

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Software, Information Technology (IT) Systems, Troubleshooting Certifications: None ... II/Tier III teams when needed. * Provide support for implementation, troubleshooting, and ...

NeevSys Inc

Help Desk Manager

Rockville, MD · On-site

Help Desk Manager / Service Desk Lead Location: Silver Spring, MD, Hybrid Work Schedule: Monday ... Coordinate Tier 3 support with FDA project teams, application owners, infrastructure teams, vendors ...

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Help Desk Analyst Location: Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk ... At least 3 years in a fast-paced customer service role Education: 4 year college degree preferred ...

Suzor IT

Help Desk Technician

East Walpole, MA · On-site

$22.50/hr

  • Retirement

  • PTO

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the ... Monday through Friday 7:30am-3:30pm * Location: This position may require some travel. * Benefits ...

Suzor IT

Help Desk Technician

Lunenburg, MA · On-site

$22.50/hr

  • Retirement

  • PTO

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the ... Monday through Friday 7:30am-3:30pm * Location: This position may require some travel. * Benefits ...

Judi Health

Help Desk Manager

Charlotte, NC · On-site

$100K - $110K/yr

Hybrid 3 days a week in Charlotte, NC office About Judi Health Judi Health is a next generation ... Train and mentor Help Desk 1 and 2 personnel * Partner with IT Director to perform personnel ...

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Help Desk Iii information

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How much do help desk iii jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for help desk iii in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk III?

To thrive as a Help Desk III, you need advanced troubleshooting abilities, in-depth technical knowledge of operating systems and networks, and usually an associate's or bachelor's degree in IT or a related field. Proficiency with ticketing systems (like ServiceNow), remote desktop tools, and industry certifications such as CompTIA A+, Network+, or Microsoft certifications is typically required. Strong communication, problem-solving skills, and the ability to manage complex customer situations set top performers apart. These skills are crucial for efficiently resolving escalated technical issues, maintaining high user satisfaction, and supporting organizational IT infrastructure.

How does a Help Desk III professional typically collaborate with other IT teams to resolve complex technical issues?

Help Desk III professionals often serve as the escalation point for more challenging technical problems, working closely with other IT teams such as network administrators, system engineers, and application specialists. They facilitate communication between end-users and these specialized teams, ensuring that issues are thoroughly diagnosed and resolved efficiently. Collaboration may involve joint troubleshooting sessions, documenting findings, and following up on long-term solutions, which helps maintain seamless IT operations and continuous learning across teams. This level of teamwork not only improves problem resolution but also fosters professional growth and knowledge sharing.

What is the difference between Help Desk III vs Help Desk II?

AspectHelp Desk IIIHelp Desk II
Required CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst
Work EnvironmentAdvanced support, troubleshooting complex issuesBasic to intermediate support, routine issues
Employer & Industry UsageIT support teams across various industriesIT support teams, customer service roles
Search & Comparison IntentUnderstanding role progression, responsibilitiesEntry-level to mid-level support roles

Help Desk III roles typically involve handling more complex technical issues and require similar certifications as Help Desk II. While Help Desk II focuses on routine support tasks, Help Desk III demands advanced troubleshooting skills, making it suitable for experienced support specialists seeking career growth.

What is a Help Desk III?

Help Desk III technicians are advanced IT support professionals who handle complex technical issues that cannot be resolved by lower-level help desk staff. They provide assistance with software, hardware, network troubleshooting, and often serve as a point of escalation for unresolved problems. In addition to resolving advanced technical issues, Help Desk III technicians may also be responsible for mentoring junior staff, documenting solutions, and collaborating with other IT teams to improve processes and system reliability.
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Help Desk Iii jobs near you
Infographic showing various Help Desk Iii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician

JST

Hurlburt Field, FL • On-site

$18.25 - $24.75/hr

Full-time

Re-posted 5 days ago

Job description

OverviewJST is seeking a Help Desk Technician to join our team. The Help Desk Specialist will provide local and remote Technical Support Services for end user support. This is a full-time position on-site in Hurlburt Field, FL. JST offers a full benefit package, a collaborative work environment and strong company culture. Help Desk Technician Responsibilities Provide a total customer support service as a single point of contact for all issues relating to IT and IS servicesProvide local and remote Technical Support Services for end user supportMaintain and return customers to normal IT Operations with the smallest possible impactProvide support for IT Solutions software and hardware service requests and incidentsResolve service desk ticketsTier I aids support to the Proven IT Help Desk which is the first line of support for our customersTier I will communicate and work as a team with Tier II and Tier III to solve a customer's issuesWorks with clients over the phone to investigate issues and provide solutionsDocuments calls and resolutions to ensure continuity throughout the teamBe able to rotate schedules if needed.Help Desk Technician QualificationsActive DoD Secret clearanceCompTIA Security+ certificationCustomer Service experience About Joint Strategic Technologies (JST) No objective is beyond reach! Joint Strategic Technologies (JST) enables successful mission outcomes from the back office to the battlefield. Our team includes leading experts from military, government and the private sector, all working together to help federal customers make a difference. Our goal is to Elevate the Impact that our employees have on our customers and treat every employee as a valued member of our team. JST empowers employees to make decisions and take-action, thus improving overall organizational growth and employee development.Culture isn't something you talk about. It's something you do. JST is committed to creating a positive environment 'that reaches beyond work and careers' to support every employee's professional and personal objectives.  JST values the well-being of every employee and encourages healthy lifestyles, family activities and community involvement.JST is a proud equal opportunity employer. All qualified applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. JST will not tolerate discrimination or harassment.
Job Posted by ApplicantPro