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Help Desk Tier 3 Jobs (NOW HIRING)

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · Hybrid

$20.50 - $27.50/hr

Facilitate Service Desk incident response/resolution and service request fulfillment services by ... Onsite 2-3 times a week. * This position requires one year of customer service experience is ...

State of Colorado

OES Tier III Help Desk

Denver, CO · Hybrid

$59K - $77K/yr

The OST has oversight responsibility for the help desk team/unit that was created by HB12-1339 ... There are three positions within this unit. This unit is responsible for assisting state and county ...

State of Colorado

OES Tier III Help Desk

Denver, CO · Hybrid

$59K - $77K/yr

The OST has oversight responsibility for the help desk team/unit that was created by HB12-1339 ... There are three positions within this unit. This unit is responsible for assisting state and county ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · Hybrid

$20.50 - $27.50/hr

Facilitate Service Desk incident response/resolution and service request fulfillment services by ... Onsite 2-3 times a week. * This position requires one year of customer service experience is ...

State of Colorado

OES Tier III Help Desk

Denver, CO · On-site

$59K - $77K/yr

The OST has oversight responsibility for the help desk team/unit that was created by HB12-1339 ... There are three positions within this unit. This unit is responsible for assisting state and county ...

ClearanceJobs

Service Desk Tier 2

Fort Worth, TX · On-site

Service Desk Tier 2 Tech Support Summary: The Service Desk Tier 2 Tech Support shall be responsible ... Tier 3 Support team. Education and Experience: * General understanding and knowledge of the ...

ClearanceJobs

Service Desk Tier 2

Washington, DC · On-site

Service Desk Tier 2 Tech Support The Service Desk Tier 2 Tech Support shall be responsible for IT ... Tier 3 Support team. Education and experience: * General understanding and knowledge of the ...

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

The Contractor shall identify a full-time Help Desk Lead who will be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, (e.g., Tier I (phone ...

Solvere One

Help Desk Technician - Tier 2 (MSP)

Dulles, VA · On-site

$60K - $75K/yr

Help Desk Technician Tier 2 is responsible for resolving all tier 2 issues and passing all other requests on to Tier 3 technicians. Employees will be expected to remotely interact with clients daily ...

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Help Desk Tier 3 information

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$12

$23

$33

How much do help desk tier 3 jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for help desk tier 3 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a help desk tier 3?

Help Desk Tier 3 technicians are highly skilled IT professionals who handle the most complex technical issues that cannot be resolved by Tier 1 or Tier 2 support staff. They possess deep knowledge of systems, networks, and applications, often working closely with engineers and developers to troubleshoot and resolve advanced problems. Tier 3 technicians may also be involved in creating documentation, developing solutions for recurring issues, and providing guidance to lower-level support teams. Their role is critical in ensuring that persistent or escalated technical problems are efficiently resolved to minimize downtime and disruption.

How does a help desk tier 3 professional typically interact with other IT support tiers and departments?

As a Help Desk Tier 3 professional, you will frequently collaborate with Tier 1 and Tier 2 support teams by handling escalated issues that require advanced technical expertise. You'll also work closely with system administrators, network engineers, and software developers to troubleshoot complex problems and implement long-term solutions. This role often involves both reactive troubleshooting and proactive system improvements, requiring strong communication skills to explain technical concepts to less technical colleagues and customers. Teamwork is essential, as you'll be a key resource for resolving persistent or high-impact incidents.

What are the key skills and qualifications needed to thrive as a help desk tier 3 technician, and why are they important?

To thrive as a Help Desk Tier 3 technician, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of IT support experience, often supported by certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote desktop tools, ticketing systems like ServiceNow, and diagnostic utilities is essential. Excellent problem-solving abilities, patience, and clear communication are critical soft skills for resolving complex technical issues and guiding less experienced staff. These skills and qualities ensure efficient resolution of escalated incidents, minimize downtime, and maintain high standards of customer service.

What is the difference between Help Desk Tier 3 vs Help Desk Tier 2?

AspectHelp Desk Tier 3Help Desk Tier 2
ResponsibilitiesAdvanced troubleshooting, complex issue resolution, system upgradesBasic to intermediate support, password resets, software installations
CredentialsTypically requires certifications like CompTIA A+, Network+, or Microsoft certificationsOften requires similar certifications but at a basic level
Work EnvironmentSupport for escalated issues, often working closely with Tier 1 and Tier 2 teamsFrontline support, handling initial customer inquiries
SkillsDeep technical knowledge, problem-solving, system analysisCustomer service, troubleshooting basics, communication skills

Help Desk Tier 3 handles the most complex technical issues, requiring advanced skills and certifications, while Help Desk Tier 2 manages more routine support tasks. Tier 3 often works on escalated problems that Tier 2 cannot resolve, making their roles distinct but interconnected within IT support teams.

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Help Desk Tier 3 jobs near you
Infographic showing various Help Desk Tier 3 job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk - Tier 1

Scottsdale, AZ • Hybrid

IntraEdge
IT Services • 1 - 5K employees
Learn more about IntraEdgeexternal

$20.50 - $27.50/hr

Full-time

Re-posted 4 days ago

Job description

Responsibilities:


  • Facilitate Service Desk incident response/resolution and service request fulfillment services by engaging clients via multiple communication channels and managing client expectations as the primary point of contact.
  • Troubleshoot issues to resolution or escalates to appropriate teams or vendors when necessary.
  • Document all reported issues, troubleshooting steps and resolutions in the incident management system.
  • Provide feedback, additions and updates to the knowledge base where applicable.
  • Follow established Information Technology Infrastructure Library (ITIL) processes and procedures.
  • Perform operational tasks, including, but not limited to, infrastructure, product development, and information security non-automated procedures.
  • Properly evaluate, troubleshoot, escalate, and document issues.
  • Complete work in a timely and accurate manner while providing exceptional customer service.
  • Stay current on the latest technologies, trends and strategies in use by Discount Tire
  • Other duties as assigned.

Qualifications:

HYBRID ROLE - must be in Phoenix area. Onsite 2-3 times a week.


  • This position requires one year of customer service experience is required. Software/hardware support experience is preferred.
  • Knowledge of PC hardware, computer operating systems and software is required.
  • Previous experience with Automated Call Distribution preferred.
  • SAP troubleshooting experience is beneficial.
  • Demonstrates ability to communicate across all levels of the organization; ability to clearly articulate technical ideas to a non-technical audience both verbally and in writing is required. Must be able to type quickly and accurately.
  • Knowledge of typical desktop computer software, including skills in Microsoft Office and email is necessary.
  • The ability to work both independently and within a team is necessary.
  • The ability to work efficiently under pressure, accurately meet deadlines and present a professional demeanor is essential.
  • Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential.
  • In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.
  • Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.

Educational Requirements:

  • This position requires an associate degree in Computer Science, information Technology, IT Engineering or related technical field or equivalent work experience.
  • ITIL knowledge preferred
IntraEdge logo

About IntraEdge

Sourced by ZipRecruiter

At heart, we are a technology, products and services organization In our soul, it’s the people who make us what we are — the professionals we train and connect to next-level opportunities and the experts who create innovative solutions and value for our national and international partners. It’s true that innovative technology can provide a major boost to your business, but you also need the right talent pushing it forward. This critical combination is what we offer all of our partners: cutting edge tech solutions and the expertise to bring it to life.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Chandler, AZ, US

Year founded

2002

Social media

Instagram

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