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Help Desk Tier 3 Jobs (NOW HIRING)

Solvere One

Help Desk Technician - Tier 3

Dulles, VA · On-site

$70K - $90K/yr

Act as the Tier 3 escalation point for the service desk * Support cloud, hybrid, and on-prem infrastructure environments * Lead troubleshooting across servers, networks, virtualization, and security

Solvere One

Help Desk Technician - Tier 3

Dulles, VA · On-site

$70K - $90K/yr

Act as the Tier 3 escalation point for the service desk * Support cloud, hybrid, and on-prem infrastructure environments * Lead troubleshooting across servers, networks, virtualization, and security

Solvere One

Help Desk Technician - Tier 3

Dulles, VA · On-site

$70K - $90K/yr

Act as the Tier 3 escalation point for the service desk * Support cloud, hybrid, and on-prem infrastructure environments * Lead troubleshooting across servers, networks, virtualization, and security

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · On-site

$20.25 - $27.25/hr

A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · On-site

$20.25 - $27.25/hr

A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · Hybrid

$20.50 - $27.50/hr

Facilitate Service Desk incident response/resolution and service request fulfillment services by ... Onsite 2-3 times a week. * This position requires one year of customer service experience is ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · Hybrid

$20.50 - $27.50/hr

Facilitate Service Desk incident response/resolution and service request fulfillment services by ... Onsite 2-3 times a week. * This position requires one year of customer service experience is ...

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Help Desk Tier 3 information

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How much do help desk tier 3 jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for help desk tier 3 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a help desk tier 3?

Help Desk Tier 3 technicians are highly skilled IT professionals who handle the most complex technical issues that cannot be resolved by Tier 1 or Tier 2 support staff. They possess deep knowledge of systems, networks, and applications, often working closely with engineers and developers to troubleshoot and resolve advanced problems. Tier 3 technicians may also be involved in creating documentation, developing solutions for recurring issues, and providing guidance to lower-level support teams. Their role is critical in ensuring that persistent or escalated technical problems are efficiently resolved to minimize downtime and disruption.

How does a help desk tier 3 professional typically interact with other IT support tiers and departments?

As a Help Desk Tier 3 professional, you will frequently collaborate with Tier 1 and Tier 2 support teams by handling escalated issues that require advanced technical expertise. You'll also work closely with system administrators, network engineers, and software developers to troubleshoot complex problems and implement long-term solutions. This role often involves both reactive troubleshooting and proactive system improvements, requiring strong communication skills to explain technical concepts to less technical colleagues and customers. Teamwork is essential, as you'll be a key resource for resolving persistent or high-impact incidents.

What are the key skills and qualifications needed to thrive as a help desk tier 3 technician, and why are they important?

To thrive as a Help Desk Tier 3 technician, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of IT support experience, often supported by certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote desktop tools, ticketing systems like ServiceNow, and diagnostic utilities is essential. Excellent problem-solving abilities, patience, and clear communication are critical soft skills for resolving complex technical issues and guiding less experienced staff. These skills and qualities ensure efficient resolution of escalated incidents, minimize downtime, and maintain high standards of customer service.

What is the difference between Help Desk Tier 3 vs Help Desk Tier 2?

AspectHelp Desk Tier 3Help Desk Tier 2
ResponsibilitiesAdvanced troubleshooting, complex issue resolution, system upgradesBasic to intermediate support, password resets, software installations
CredentialsTypically requires certifications like CompTIA A+, Network+, or Microsoft certificationsOften requires similar certifications but at a basic level
Work EnvironmentSupport for escalated issues, often working closely with Tier 1 and Tier 2 teamsFrontline support, handling initial customer inquiries
SkillsDeep technical knowledge, problem-solving, system analysisCustomer service, troubleshooting basics, communication skills

Help Desk Tier 3 handles the most complex technical issues, requiring advanced skills and certifications, while Help Desk Tier 2 manages more routine support tasks. Tier 3 often works on escalated problems that Tier 2 cannot resolve, making their roles distinct but interconnected within IT support teams.

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Help Desk Tier 3 jobs near you
Infographic showing various Help Desk Tier 3 job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 71% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Tier I

Stafford, VA • On-site

Geospatial And Cloud Analytics Inc
See more jobs at Geospatial And Cloud Analytics Incexternal

$42K/yr

Full-time

Medical, Retirement, PTO

Re-posted 5 days ago

Job description

GCA is looking for a Help Desk Support Specialist with excellent customer service to support an onsite, client-facing IT service center. The ideal candidate will have experience in applying best practices to an enterprise-level, service delivery IT environment with a proven track record of meeting or exceeding contractual service level agreements. 
Position Description:
  • Initiate and resolves service request/problem incidents
  • Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
  • Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
  • Route calls to product line specialists, application, or system support specialists
  • Maintains and updates records and tracking databases
  • Alerts management to recurring problems and patterns of problems
  • Works with system administrators and developers to ensure services/incidents are completed
  • Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Basic Qualifications:
  • HS Diploma
  • MINIMUM two (2) years of IT support experience
  • Active Directory experience (Preferred)
  • Requires active DoD 8570 - IAT Level II (e.g., GSEC, Security+ CE, SSCP, or CCNA-Security)
  • Active Secret clearance is required to start; TOP SECRET (Preferred)
    • MUST be eligible to obtain a TOP SECRET (TS) Sensitive Compartmented Information (SCI)
  • Requires prior IT helpdesk (i.e., Tier 1 or 2) experience
GCA is an 8a, Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees, including but not limited to:
  • Competitive Compensation
  • Health and Wellness benefits through Anthem Blue Cross Blue Shield
  • 401k Retirement Plan
  • Paid Time Off (PTO), starting at 120 hours/year
  • Ten (10) paid Federal holidays
Job Type: Full-time, Contract
Schedule:
  • 8-hour shift (not including meal breaks)
  • Monday through Friday
Experience:
  • Help desk: Minimum 1 year (Required)
License/Certification(s):
  • CompTIA Security+ (Required)
Security clearance:
  • Must be US citizen and suitability to obtain a government-sponsored clearance
  • Active Secret clearance (Preferred)
Work Location: 
  • Stafford, VA: 100% onsite, In-person