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Trainee Help Desk Tier 2 Jobs in Boca Raton, FL (NOW HIRING)

JRM Construction Management

Help Desk Technician

Boca Raton, FL · On-site

$18.75 - $25.50/hr

... Tier 2 on advanced issues, imaging/MDM tasks, and site cutovers. • Contribute KB articles and improve runbooks based on resolved tickets. Qualifications : Required : • 1-2 years in a Help Desk ...

TGI MAIN COMPANY

Helpdesk Tier 3

Boca Raton, FL

$80K - $90K/yr

Serving as an escalation point for support issues that are escalated from our Tier I and Tier II engineers. * Support end-users in a help desk and on-site environment, resolving hardware/software ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Boca Raton, FL · On-site

$80K - $90K/yr

Serving as an escalation point for support issues that are escalated from our Tier I and Tier II engineers. * Support end-users in a help desk and on-site environment, resolving hardware/software ...

New

Celsius

IT Help Desk Technician

Boca Raton, FL · On-site

... 2+ years in IT Support including IP phones, desktops, laptops, applications, Wi-Fi, and system ... Responsibilities * Manage and resolve help desk tickets, provision or deprovision service ...

Celsius

IT Help Desk Technician

Boca Raton, FL · On-site

... 2+ years in IT Support including IP phones, desktops, laptops, applications, Wi-Fi, and system ... Responsibilities * Manage and resolve help desk tickets, provision or deprovision service ...

Celsius

IT Help Desk Technician

Boca Raton, FL · On-site

... 2+ years in IT Support including IP phones, desktops, laptops, applications, Wi-Fi, and system ... Responsibilities * Manage and resolve help desk tickets, provision or deprovision service ...

SCCU

Service Desk Admin I

Miramar, FL · On-site

$46K - $48K/yr

... Tier 2 support level. The candidate must be comfortable providing technical direction to non ... to help build a skills knowledge database. * Perform duties as assigned to the Service Desk as ...

SCCU

Service Desk Admin I

Hollywood, FL · On-site

$46K - $48K/yr

... Tier 2 support level. The candidate must be comfortable providing technical direction to non ... to help build a skills knowledge database. * Perform duties as assigned to the Service Desk as ...

SCCU

Service Desk Admin I

Miramar, FL · On-site

$46K - $48K/yr

... Tier 2 support level. The candidate must be comfortable providing technical direction to non ... to help build a skills knowledge database. * Perform duties as assigned to the Service Desk as ...

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Trainee Help Desk Tier 2 information

See Boca Raton, FL salary details

$25.1K

$36K

$54.6K

How much do trainee help desk tier 2 jobs pay per year?

As of Aug 13, 2026, the average yearly pay for trainee help desk tier 2 in Boca Raton, FL is $36,030.00, according to ZipRecruiter salary data. Most workers in this role earn between $28,500.00 and $39,900.00 per year, depending on experience, location, and employer.

What is the difference between Trainee Help Desk Tier 2 vs Help Desk Tier 2?

AspectTrainee Help Desk Tier 2Help Desk Tier 2
CertificationsBasic IT certifications (e.g., CompTIA A+)Advanced certifications (e.g., Network+, Microsoft Certified)
ExperienceEntry-level, limited experienceModerate experience in technical support
Work EnvironmentTraining environment, supervisedOperational support, independent troubleshooting
ResponsibilitiesLearning and assisting, basic issue resolutionHandling complex tickets, troubleshooting network/software issues

In summary, Trainee Help Desk Tier 2 roles are entry-level positions focused on learning and assisting with basic support tasks, often under supervision. Help Desk Tier 2 positions require more experience and handle more complex technical issues independently, reflecting a higher skill level and responsibility.

What are the most commonly searched types of Help Desk Tier 2 jobs in Boca Raton, FL? The most popular types of Help Desk Tier 2 jobs in Boca Raton, FL are:
What are popular job titles related to Trainee Help Desk Tier 2 jobs in Boca Raton, FL? For Trainee Help Desk Tier 2 jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Trainee Help Desk Tier 2 jobs in Boca Raton, FL look for? The top searched job categories for Trainee Help Desk Tier 2 jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Trainee Help Desk Tier 2 jobs? Cities near Boca Raton, FL with the most Trainee Help Desk Tier 2 job openings:
Trainee Help Desk Tier 2 jobs near you
Infographic showing various Trainee Help Desk Tier 2 job openings in Boca Raton, FL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,030 per year, or $17.3 per hour.

Help Desk Technician I

JRM Construction Management, LLC

Boca Raton, FL • On-site

$19 - $25.50/hr

Full-time

Re-posted 9 days ago

Job description

Job Summary

The Help Desk Technician provides technical support to both onsite and remote employees. Responsibilities include first-line troubleshooting, device setup, account administration, and accurate ticket documentation. Issues beyond Tier 1 scope should be escalated to Tier 2 in accordance with established SOPs and SLAs.

Responsibilities and Duties

  • Serve as the first point of contact via phone, email, walk-up, or ticketing system; triage, resolve, and/or route incidents and requests.
  • Install and configure end-user hardware and peripherals (desktops/laptops, monitors, printers, headsets, VoIP handsets) and apply approved firmware/driver updates.
  • Support Windows 10/11, Microsoft 365 apps, and common line-of-business applications per the knowledge base.
  • Perform account administration in Active Directory/Azure AD (password resets, unlocks, group membership updates) and basic Microsoft 365 tasks (mailbox, license assignment per standard operating procedure).
  • Execute standardized onboarding/offboarding checklists (devices, accounts, MFA, mailbox/OneDrive access, distribution lists).
  • Maintain meticulous ticket documentation (troubleshooting steps, resolution, user comms) and close tickets in compliance with SLAs and categorization standards.
  • Manage and track end-user assets; assist with periodic inventories and device lifecycle processes.
  • Coordinate vendor support when issues cannot be resolved in-house; provide clear case notes/logs.
  • Travel to local offices/job sites as needed; support occasional off-hours maintenance windows with prior notice.
  • Shadow Tier 2 on advanced issues, imaging/MDM tasks, and site cutovers.
  • Contribute KB articles and improve runbooks based on resolved tickets.

Qualifications and Skills

  • 1-2 years in a Help Desk/Desktop Support role (or equivalent internship/certifications).
  • Working knowledge of Windows 10/11, Microsoft 365 apps, and basic networking concepts (IP/DNS, Wi-Fi, VPN) sufficient to triage Tier 1 issues.
  • Experience with Active Directory user administration and a modern ticketing system.
  • Strong troubleshooting, communication, and time-management skills; ability to handle multiple tickets concurrently.
  • Willingness to learn, follow SOPs, and escalate appropriately.
  • Valid driver's license for occasional site travel preferred.

Computer Systems

  • Mid-level experience with Microsoft Office 365, Active Directory Administration, and Virtualization Technologies
  • Proficient with Windows 10, Windows 7, and Microsoft Office suite

Working Conditions

  • On site support with some remote assistance.
  • Occasional nights/weekends for planned work.
  • Ability to lift/move up to ~25-35 lbs (monitors, small printers).

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