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Trainee Help Desk Tier 2 Jobs (NOW HIRING)

OBXtek

Help Desk Tier II/ Public Trust

Washington, DC · On-site

$22.75 - $30.50/hr

Provide excellent Level 1 and Level 2 Service Desk support and exemplary customer service to on ... Ensure smooth daily operations of the help desk, and as often as possible, assume leadership role ...

Kitsap Credit Union

Help Desk Tier I

Bremerton, WA · On-site

$28.29 - $34.09/hr

As a $2 + billion-asset credit union, we are deeply committed to our members' financial wellbeing ... The Help Desk Tier I's role is to ensure proper computer operation so that end-users can accomplish ...

Kitsap

Help Desk Tier I

Bremerton, WA · On-site

$28.29 - $34.09/hr

As a $2 + billion-asset credit union, we are deeply committed to our members' financial wellbeing ... The Help Desk Tier I's role is to ensure proper computer operation so that end-users can accomplish ...

OBXtek

Help Desk Tier II/ Public Trust

Washington, DC · On-site

$22.75 - $30.50/hr

Provide excellent Level 1 and Level 2 Service Desk support and exemplary customer service to on ... Ensure smooth daily operations of the help desk, and as often as possible, assume leadership role ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and end user requests.

Advanced Business Innovations

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SUPPORT DESK - Tier II Technician

Santa Clarita, CA · On-site

$30 - $33/hr

Support Desk Tier II IT Technician About the Role We are seeking a proactive and skilled Tier 2 ... of help desk or technical support experience in an MSP or multi-client environment. * Solid ...

Advanced Business Innovations

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SUPPORT DESK - Tier II Technician

Los Angeles, CA · On-site

$30 - $33/hr

Support Desk Tier II IT Technician About the Role We are seeking a proactive and skilled Tier 2 ... of help desk or technical support experience in an MSP or multi-client environment. * Solid ...

Valcom

Tier II Help Desk Support

Hazelwood, MO · On-site

$25 - $30/hr

Join Us as a Tier 2 Help Desk Technician at Potter Global Technologies At Potter Global Technologies, we've been protecting lives around the world for over 125 years-and we're just getting started.

Advanced Business Innovations

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SUPPORT DESK - Tier II Technician

Canoga Park, CA · On-site

$30 - $33/hr

Support Desk Tier II IT Technician About the Role We are seeking a proactive and skilled Tier 2 ... of help desk or technical support experience in an MSP or multi-client environment. * Solid ...

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Trainee Help Desk Tier 2 information

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How much do trainee help desk tier 2 jobs pay per year?

As of Sep 9, 2026, the average yearly pay for trainee help desk tier 2 in the United States is $37,968.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,000.00 and $42,000.00 per year, depending on experience, location, and employer.

What is the difference between Trainee Help Desk Tier 2 vs Help Desk Tier 2?

AspectTrainee Help Desk Tier 2Help Desk Tier 2
CertificationsBasic IT certifications (e.g., CompTIA A+)Advanced certifications (e.g., Network+, Microsoft Certified)
ExperienceEntry-level, limited experienceModerate experience in technical support
Work EnvironmentTraining environment, supervisedOperational support, independent troubleshooting
ResponsibilitiesLearning and assisting, basic issue resolutionHandling complex tickets, troubleshooting network/software issues

In summary, Trainee Help Desk Tier 2 roles are entry-level positions focused on learning and assisting with basic support tasks, often under supervision. Help Desk Tier 2 positions require more experience and handle more complex technical issues independently, reflecting a higher skill level and responsibility.

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Trainee Help Desk Tier 2 jobs near you
Infographic showing various Trainee Help Desk Tier 2 job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $37,968 per year, or $18.3 per hour.

Help Desk Tier II/ Public Trust

Washington, DC • On-site

OBXtek
IT Services • 501 - 1,000 employees
Learn more about OBXtekexternal

$22.75 - $30.50/hr

Full-time

Re-posted 12 days ago

Job description

Company Description
OBXtek Inc.
Job Description
Provide excellent Level 1 and Level 2 Service Desk support and exemplary customer service to on-site customers on a variety of issues involving Windows XP through Windows 7 and Microsoft Office 2003 and 2010 to include Visio, Project, Access, Microsoft Exchange, and SharePoint. Provide hardware support to desktop computers laptops, printers, tablets, cell phones and associated peripherals such as scanners, and video teleconferencing equipment. Interact with on-site personnel such as network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Provide recommendations for modifications to systems and applications to reduce user problems.
Ensure smooth daily operations of the help desk, and as often as possible, assume leadership role in resolving customer desktop, laptop, printer, and related software problems.
Mentor/train lower- level Contractor personnel to resolve end user problems.
Provide LAN/WAN system tape backups
Provide services in the development of local Integrated Campus Support procedures
Provide services with the development and training for OI&T staff
Research new product availability as directed by the OI&T Project Manager
Act as liaison between OI&T and vendor to resolve related warranty problems
Travel as approved by OI&T Project Manager to provide services on special projects and provide
backup for other sites
Provide services in developing required project status reports to be submitted OI&T management
Participate in weekly project conference calls
Qualifications
Must have a minimum of three years experience in desktop and server technologies and has passed at least two IT Certified Exams in Windows XP or Windows 2003, 2008, 2010.
Shall have experience with Windows OS, Microsoft Office Professional Suite, and Microsoft Exchange.
Understand client/server relationship, mainframe and peripheral equipment associated with complete system integration.
Develops, plans, and performs/supervises assignments of substantial variety and complexity.
Technicians require knowledge of written and oral communication skills.
Understands Microsoft technology relationships with Novell/Banyan Vines/DEC environments.
Applies knowledge to support customer, management, and technical and budget requirements
Additional Information
All your information will be kept confidential according to EEO guidelines.

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