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Trainee Help Desk Tier 2 Jobs (NOW HIRING)

kgs

Tier 2 Help Desk Engineer

Washington, VA · On-site

The ideal Tier 2 Help Desk Engineer will: * Serve as an escalation point for the Tier 1 Help Desk. * Install desktop, laptop, and tablet computers, peripherals, and software products for networked ...

Sharp Solutions, Inc.

Tier 2 Service Desk L2

Reston, VA · On-site

$21.25 - $29.25/hr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Reston, VA · On-site

$21.25 - $29.25/hr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Reston, VA · On-site

$21.25 - $29.25/hr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Reston, VA · On-site

$21.25 - $29.25/hr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...

PCH Technologies

Be Seen First

Service Desk Tier 1 Technician

Pennsauken, NJ · On-site

$24 - $28/hr

Escalate complex issues with thorough documentation to Tier 2 and Engineering when needed What You Bring Required Experience * 1 to 2 years of experience in an IT help desk, customer support, or ...

Next Step Systems

Help Desk Analyst, Tier 2-3

Centreville, VA · On-site

$20.25 - $27.75/hr

Help Desk Analyst, Tier 2-3, Centreville, VA We are looking for a Tier 2-3 Help Desk Analyst for the Helpdesk. We are looking for candidates with 4-5 years of experience that are comfortable with ...

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Trainee Help Desk Tier 2 information

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How much do trainee help desk tier 2 jobs pay per year?

As of Aug 13, 2026, the average yearly pay for trainee help desk tier 2 in the United States is $37,968.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,000.00 and $42,000.00 per year, depending on experience, location, and employer.

What is the difference between Trainee Help Desk Tier 2 vs Help Desk Tier 2?

AspectTrainee Help Desk Tier 2Help Desk Tier 2
CertificationsBasic IT certifications (e.g., CompTIA A+)Advanced certifications (e.g., Network+, Microsoft Certified)
ExperienceEntry-level, limited experienceModerate experience in technical support
Work EnvironmentTraining environment, supervisedOperational support, independent troubleshooting
ResponsibilitiesLearning and assisting, basic issue resolutionHandling complex tickets, troubleshooting network/software issues

In summary, Trainee Help Desk Tier 2 roles are entry-level positions focused on learning and assisting with basic support tasks, often under supervision. Help Desk Tier 2 positions require more experience and handle more complex technical issues independently, reflecting a higher skill level and responsibility.

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Trainee Help Desk Tier 2 jobs near you
Infographic showing various Trainee Help Desk Tier 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $37,968 per year, or $18.3 per hour.

IT Support Specialist (Help Desk Tier 2)

Thomas Jefferson Foundation, Inc.

Charlottesville, VA • On-site

$24 - $29/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted yesterday

Job description

IT Support Specialist (Help Desk Tier 2)
Purpose:
The IT Support Specialist provides Tier 2 Help Desk support for Foundation staff meeting service needs including, but not limited to: Workstations (Windows, MacOS), Microsoft 365 applications, VoIP phones, POS terminals/devices, mobile devices (iOS, Android), basic networking, and audio/visual support for events, conferences, and meetings.
Compensation:
$24.00 - $29.00 per hour
We will look to you to:
  • Understand customer support, like working with people and ensure that the customer is satisfied.
  • Address and resolve basic and complex incidents and requests; enter precise information into tickets and appropriately capture data; follow through promptly on all tickets.
  • Manage all incidents and requests to ensure that work is completed to the customers’ satisfaction.
  • Contribute to self-help knowledge bases and document typical requests and incidents, resolutions, and work-around procedures.
  • Identify, evaluate, promote, and implement technical support best practices.
  • Mentor, support, and cross-train other help desk technicians.
  • Stay up to date on current solutions and versions in use at the Foundation.
  • Look for opportunities to automate and streamline processes and procedures.
  • Assist vendors with service calls for IT systems and services.
Skills and Abilities:
  • Deploying and troubleshooting Windows and MacOS desktops and laptops
  • Configuration and troubleshooting for Android and iOS/iPadOS devices
  • Experience with setting up conferencing and audio/visual equipment such as conference phones, portable speaker systems, microphones, and web cameras.
  • Excellent telephone manner and email communication skills are required together with the ability to handle challenging support situations with a calm and methodical approach.
  • Ability to effectively balance high volume productivity demands with analytical troubleshooting and problem resolution.
  • Ability to troubleshoot in a high-level systematic way, identify symptoms, research cause, and communicate solutions.
  • Understanding of basic networking concepts, including network troubleshooting for connectivity issues, DHCP, DNS, and use of tools like PING and NSLOOKUP.
  • Good time management skills, self-motivated, willing to accept feedback.
  • Excellent interpersonal skills for written, oral and face to face communications, for technical and general business issues.
  • Not required, but the following would be helpful additional skills:
    • Scripting with PowerShell 2.0 or above. Scripting abilities should include validation, editing, input and output, and automation to production systems, specifically Active Directory.
    • Microsoft Certified Professional, Microsoft Technology Specialist or equivalent technical certification or experience.
    • Experience with conferencing and audio/visual systems.
Physical Considerations:
  • Lifting and carrying of 50 lbs. with or without assistance
  • Bending, stooping, crawling required on weekly and sometimes daily basis.
  • Must be comfortable working in enclosed and tight spaces.
  • Must be comfortable working on ladders.
  • Monticello is located on a mountaintop – walking on inclines and uneven terrain is required.
  • Personal use of a car to transport equipment and to travel to and from various Foundation locations is required.
Education:
Bachelor’s degree or equivalent combination of education, training and related experience in computer science, management information systems, computer engineering or related discipline
We provide competitive compensation, as well as the following benefits for our full-time employees:
  • Excellent benefits package (including medical, dental, vision, 401(k) retirement savings plan plus 6% match, life insurance, and more!).
  • Fitness club membership discount.
  • Discount in the Monticello Café, gift shop, and Monticello online catalog.
  • Employee Assistance Program (EAP) – free for employee and dependents.
  • $500 employee referral bonus.
  • Exciting quarterly social events for all employees.
If you believe this opportunity is the right fit for you, we encourage you to apply!

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