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Help Desk Level 3 Jobs (NOW HIRING)

Polaris Healthcare

Help Desk Level 2 IT

Bardonia, NY · On-site

$70K - $85K/yr

Here is the generated Help Desk Level 2 IT Polaris Healthcare Bardonia, NY Full-Time We are seeking ... Utilize Remote Management Tools for troubleshooting and support Requirements: * 3+ years of ...

NEXTmsp

Support Desk Level 3

Tumwater, WA · On-site

$70K - $90K/yr

Job Summary: The Support Desk Level 3 is a critical role within our IT support team, acting as the primary escalation point for complex technical issues and providing advanced troubleshooting ...

Polaris Healthcare

Help Desk Level 2 IT

Bardonia, NY · On-site

$85K/yr

) Here is the generated Help Desk Level 2 IT Polaris Healthcare Bardonia, NY Full-Time We are seeking ... 3+ years of experience in a help desk or IT support role • Ability to lift up to 50 pounds ...

NEXTmsp

Support Desk Level 3

Tumwater, WA · On-site

$21.25 - $28.50/hr

Job Summary: The Support Desk Level 3 is a critical role within our IT support team, acting as the primary escalation point for complex technical issues and providing advanced troubleshooting ...

NEXTmsp

Support Desk Level 3

Tumwater, WA

$70K - $90K/yr

Job Summary: The Support Desk Level 3 is a critical role within our IT support team, acting as the primary escalation point for complex technical issues and providing advanced troubleshooting ...

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA · On-site

$70K - $85K/yr

Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk ... Utilize Remote Management Tools for troubleshooting and support Requirements: * 3+ years of ...

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA · On-site

$85K/yr

) Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk ... Utilize Remote Management Tools for troubleshooting and support Requirements: * 3+ years of ...

Synergy ECP

Help Desk Specialist

Columbia, MD · On-site

Help Desk Level 2 Qualifications : Three (3) years of Help Desk experience with a Bachelor's Degree in a Business, Technical or Math related field. Five (5) years with an Associate's Degree or seven ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate with the Defense Automatic Addressing System (DAAS) and/or approved platform specified by the ...

Freedom Technology Solutions inc

Be Seen First

Level III Help Desk Technician

Johnston, RI · On-site

$55K - $70K/yr

Position Summary Freedom Technology Solutions is seeking an experienced Level III Help Desk Technician to provide advanced technical support to our clients. This position serves as a senior resource ...

Onsite Computing

Level 3 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

We are seeking an experienced and highly skilled Level 3 Help Desk Technician to join our team. The ideal candidate will possess advanced technical expertise and a strong commitment to providing top ...

Onsite Computing, Inc

Level 3 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

We are seeking an experienced and highly skilled Level 3 Help Desk Technician to join our team. The ideal candidate will possess advanced technical expertise and a strong commitment to providing top ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes computer setup and low-level troubleshooting, printer setup, phone setup and employee badge creation.

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Help Desk Level 3 information

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$12

$23

$33

How much do help desk level 3 jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for help desk level 3 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Help Desk Level 3?

Help Desk Level 3 technicians are advanced IT support professionals who handle the most complex technical issues that cannot be resolved by lower-level support staff. They possess deep expertise in troubleshooting, system administration, and often work directly with software and hardware vendors to resolve critical problems. Level 3 technicians also create documentation, implement fixes, and may provide guidance to Level 1 and Level 2 support personnel. Their role is essential for maintaining seamless IT operations and ensuring system reliability for organizations.

How does a Help Desk Level 3 professional typically interact with other IT teams within an organization?

Help Desk Level 3 professionals regularly collaborate with other IT teams, such as network administrators, security specialists, and development teams, to resolve complex technical issues that go beyond standard troubleshooting. They often act as escalation points for Level 1 and 2 support staff, providing in-depth analysis and solutions. This role requires clear communication skills to relay technical information and coordinate multi-team efforts, ensuring that issues are resolved efficiently and that knowledge is shared across the organization.

What are the key skills and qualifications needed to thrive as a Help Desk Level 3, and why are they important?

To thrive as a Help Desk Level 3 technician, you need advanced troubleshooting abilities, strong technical knowledge across operating systems and networks, and typically an associate’s or bachelor’s degree in IT or related certifications such as CompTIA A+, Network+, or Microsoft certifications. Proficiency with ticketing systems, remote desktop tools, and diagnostic utilities is also essential. Exceptional problem-solving skills, patience, and effective communication set top performers apart in this role. These skills are crucial for resolving complex issues efficiently, ensuring seamless IT operations, and providing high-level support to end users.

What is the difference between Help Desk Level 3 vs Help Desk Level 2?

AspectHelp Desk Level 3Help Desk Level 2
CredentialsTypically requires advanced certifications like CompTIA A+ or Network+; sometimes vendor-specific certificationsBasic certifications such as CompTIA A+; less specialized
Work EnvironmentHandles complex technical issues, often in a specialized or escalation roleAddresses common user issues, provides first or second level support
Employer & Industry UsageUsed in IT support teams across various industries for advanced troubleshootingCommon in help desk support roles for initial issue resolution

Help Desk Level 3 professionals handle complex technical problems requiring advanced knowledge, often serving as escalation points. In contrast, Help Desk Level 2 staff resolve more routine issues and escalate complex cases. The main difference lies in expertise, certification requirements, and the complexity of issues managed.

What cities are hiring for Help Desk Level 3 jobs?

Cities with the most Help Desk Level 3 job openings:

What states have the most Help Desk Level 3 jobs?

States with the most job openings for Help Desk Level 3 jobs include:

Help Desk Level 3 jobs near you

Help Desk Level 2 IT

Polaris Healthcare

Bardonia, NY • On-site

$70K - $85K/yr

Full-time

Re-posted 21 days ago

Job description

Here is the generated job description:

Help Desk Level 2 IT
Polaris Healthcare
Bardonia, NY
Full-Time

We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist, you will be responsible for providing technical assistance and troubleshooting support to our employees and affiliated providers. If you have a strong background in Windows operating systems, systems administration, and network troubleshooting, we encourage you to apply.

Responsibilities:

• Provide level 2 technical support to employees and affiliated providers via phone, email, and in-person
• Troubleshoot and resolve technical issues related to Windows 10 and 11, Windows Server 2019, 2021, and 2025, and Microsoft MS Office 365
• Perform systems administration tasks, including Active Directory and Windows Group Policy management
• Troubleshoot DHCP, DNS, file, and print services
• Utilize solid knowledge of TCP/IP networking and Microsoft MS Office 365
• Experience with Remote Desktop Protocol (RDP) and Citrix is a plus
• Utilize Remote Management Tools for troubleshooting and support

Requirements:

• 3+ years of experience in a help desk or IT support role
• Ability to lift up to 50 pounds unassisted
• Valid driver's license and reliable car

Compensation:

• Salary based on experience: $70,000 - $85,000 annually

Join our team and make a difference in the delivery of healthcare services! Apply to this exciting opportunity and take the first step towards a rewarding career with Polaris Healthcare.