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Help Desk Level 3 Jobs in Chicago, IL (NOW HIRING)

Vomela

Help Desk Analyst III

Elk Grove Village, IL

$60K - $70K/yr

Salary Range: $60,000 - $70,000 USD Job Summary Vomela has an on-site Help Desk Analyst Level 3 opportunity in our IT Operations Team out of our Elk Grove Village, IL and Franklin Park, IL locations.

Vomela

Help Desk Analyst III

Elk Grove Village, IL · On-site

$60K - $70K/yr

Salary Range: $60,000 - $70,000 USD Job Summary Vomela has an on-site Help Desk Analyst Level 3 opportunity in our IT Operations Team out of our Elk Grove Village, IL and Franklin Park, IL locations.

Vomela

Help Desk Analyst III

Elk Grove Village, IL · On-site

$60K - $70K/yr

Salary Range: $60,000 - $70,000 USD Job Summary Vomela has an on-site Help Desk Analyst Level 3 opportunity in our IT Operations Team out of our Elk Grove Village, IL and Franklin Park, IL locations.

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Qualifications: - 3+ years of information technology experience. - Experience working directly with ... level of customer service. - Excellent problem solving skills. - Maybe must have reliable ...

Clarity Partners LLC

Help Desk Analyst

Chicago, IL · On-site

$50K - $60K/yr

Associate degree or 2+ years of college-level coursework, or equivalent work experience. * 2+ years of experience working in a Help Desk environment. * 2+ years of experience in a customer service ...

Clarity Partners LLC

Help Desk Analyst

Chicago, IL · On-site

$50K - $60K/yr

Associate degree or 2+ years of college-level coursework, or equivalent work experience. * 2+ years of experience working in a Help Desk environment. * 2+ years of experience in a customer service ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... level of accuracy, superior attention to detail and strong organizational skills, especially in ...

HARRIS & HARRIS LTD

Help Desk Analyst

Chicago, IL · On-site

$40K - $55K/yr

... level of technical knowledge. Ensures understanding so that all staff is able to perform their job functions. WHAT YOU MUST POSSESS Must Have: · A minimum of 1 year of experience in a help desk or ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line ... level of accuracy, superior attention to detail and strong organizational skills, especially in ...

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

Must have a minimum of 3-5 years' work experience as a Help Desk II Technician in a corporate environment. * Must have excellent knowledge of Microsoft Office applications and be able to support them.

Middleground Technologies

Help Desk II

Chicago, IL

$20.50 - $27.75/hr

Must have a minimum of 3-5 years' work experience as a Help Desk II Technician in a corporate environment. Must have excellent knowledge of Microsoft Office applications and be able to support them.

Sralab

Help Desk Specialist - Registry

Chicago, IL

$25/hr

Minimum of 3 years of network/application support experience required. * Superior customer service ... The above statements are intended to describe the general nature and level of work being performed ...

Myconsumers

Help Desk Manager

Lake Forest, IL · On-site

$78.20 - $125.11/hr

We'relooking for a Help Desk Manager to lead a high-performing support team and drive the delivery ... * 3+ years of direct people management experience * Proven experience leading teams, improving ...

New

Tusker

Help Desk Specialist

Downers Grove, IL · On-site

$40K - $45K/yr

We are seeking a Help Desk Specialist to be the front-line support position dedicated to the quick ... Monitor service board and ensure that tickets are worked within the customers' Service Level ...

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All JobsHelp Desk Level 3 JobsHelp Desk Level 3 Jobs in Chicago, IL

Help Desk Level 3 information

See Chicago, IL salary details

$13

$23

$34

How much do help desk level 3 jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for help desk level 3 in Chicago, IL is $23.85, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $26.73 per hour, depending on experience, location, and employer.

What is a Help Desk Level 3?

Help Desk Level 3 technicians are advanced IT support professionals who handle the most complex technical issues that cannot be resolved by lower-level support staff. They possess deep expertise in troubleshooting, system administration, and often work directly with software and hardware vendors to resolve critical problems. Level 3 technicians also create documentation, implement fixes, and may provide guidance to Level 1 and Level 2 support personnel. Their role is essential for maintaining seamless IT operations and ensuring system reliability for organizations.

How does a Help Desk Level 3 professional typically interact with other IT teams within an organization?

Help Desk Level 3 professionals regularly collaborate with other IT teams, such as network administrators, security specialists, and development teams, to resolve complex technical issues that go beyond standard troubleshooting. They often act as escalation points for Level 1 and 2 support staff, providing in-depth analysis and solutions. This role requires clear communication skills to relay technical information and coordinate multi-team efforts, ensuring that issues are resolved efficiently and that knowledge is shared across the organization.

What are the key skills and qualifications needed to thrive as a Help Desk Level 3, and why are they important?

To thrive as a Help Desk Level 3 technician, you need advanced troubleshooting abilities, strong technical knowledge across operating systems and networks, and typically an associate’s or bachelor’s degree in IT or related certifications such as CompTIA A+, Network+, or Microsoft certifications. Proficiency with ticketing systems, remote desktop tools, and diagnostic utilities is also essential. Exceptional problem-solving skills, patience, and effective communication set top performers apart in this role. These skills are crucial for resolving complex issues efficiently, ensuring seamless IT operations, and providing high-level support to end users.

What is the difference between Help Desk Level 3 vs Help Desk Level 2?

AspectHelp Desk Level 3Help Desk Level 2
CredentialsTypically requires advanced certifications like CompTIA A+ or Network+; sometimes vendor-specific certificationsBasic certifications such as CompTIA A+; less specialized
Work EnvironmentHandles complex technical issues, often in a specialized or escalation roleAddresses common user issues, provides first or second level support
Employer & Industry UsageUsed in IT support teams across various industries for advanced troubleshootingCommon in help desk support roles for initial issue resolution

Help Desk Level 3 professionals handle complex technical problems requiring advanced knowledge, often serving as escalation points. In contrast, Help Desk Level 2 staff resolve more routine issues and escalate complex cases. The main difference lies in expertise, certification requirements, and the complexity of issues managed.

Help Desk Level 3 jobs near you
Infographic showing various Help Desk Level 3 job openings in Chicago, IL as of July 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $49,605 per year, or $23.8 per hour.

Help Desk Support Analyst Level 3

BridgePoint Technologies, LLC.

Lombard, IL

$20.25 - $27.50/hr

Full-time

Re-posted 14 days ago

Job description

PLEASE NOTE THAT WE WILL NOT RESPOND TO APPLICANTS THAT DO NOT FOLLOW THE INSTRUCTIONS AT THE BOTTOM OF THIS JOB POSTING
If you have experience helping people with their computer issues, then we may have the perfect position for you. Do you also have experience working in a heavily customer service driven field like Retail or Food Services (restaurants), or other experience working customer service driven roles? Please keep reading to determine if you're a good fit for what we're looking for in a Help Desk Support Analyst Level 3
The ideal person we are looking to fill our position loves supporting people when they need help. This is at the core of what we do at BridgePoint Technologies every day. We put the needs of the customer first. I know that sounds a bit cliché, but it's true. Our focus is helping our customers grow their business by solving all their technology challenges. We believe in educating our clients, so they can make better decisions about technology and how best to implement it within their organization.
Now if you don't agree with what you've read up to now, then we suggest you stop right here because it's likely not a good use of your time.
Since you are still reading, you must be the type of person that loves helping people and enjoy educating those you serve in order to make better decisions. We have a few more questions for you before you take time to send us your resume. Are you a team player? Specifically, are you the type of team player that appreciates an environment where you are encouraged to be transparent with you peers, and they are open and honest with you in return? Are you hungry for personal and professional growth? Do you love being part of a fast paced environment where you're surrounded by like-minded driven individuals and supporting companies that are growing at over 20% a year? Here's a little bit more about what we're looking for in a Help Desk Support Analyst Level 3. We are looking for someone that is confident and comfortable when working with clients, with the ability to empathize effectively regrading their request, enabling the successful troubleshooting, diagnosing, and resolution of the issue at hand. We're looking for someone who can work both proactively and reactively, depending on the needs of the particular situation, on networks, desktops, laptops, applications, phones, tablets, and email. We're wanting someone who has a passion for an advanced knowledge of Windows operating systems and an strong knowledge of networking and Windows domain environments along with VMWare. We will need you to be the escalation point for Level 1 and Level 2 resources.
In closing if you are a humble, patient, authentic person that loves working with people as much as you do working with technology, then please follow these instructions carefully as we want to hear from you!
THIS IS AN OPEN BOOK TEST: Please apply with your resume in PDF format with a cover sheet explaining why you think you are a great candidate and please include what you are looking to be paid. Thank you very much for your interest and we look forward to speaking with you soon!

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