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Help Desk Level 3 Jobs in Manchester, CT (NOW HIRING)

Robert Half

Help Desk Level I (Fully Remote)

Hartford, CT · Remote

$25 - $28/hr

Hartford, CT (Fully Remote) Duration: 3-Month Contract Hours: 40 Hours per Week Overview We are seeking a Help Desk Analyst I to join a remote IT support team. This role is ideal for someone with 1-3 ...

New

Centstone

Help Desk Technician

Hartford, CT · On-site

$20 - $25/mo

Provide Level 1 help desk support through phone, remote assistance, and onsite support * Troubleshoot PC hardware, software, login, access, and application-related issues * Process user ...

company652

Help Desk Specialist

Wallingford, CT · On-site

The Help Desk Specialist provides frontline support for a variety of information technology ... Escalate tickets to other appropriate resources when an issue is beyond the Level 1 scope. * Notify ...

nLeague Services Inc

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

... roughly 3,300 employees. DCF Information Systems strives to improve continually improving ... POSITION ROLE AND DELIVERABLES · We currently need a Help Desk Technician to provide level one ...

Global Channel Management, Inc.

Help desk

Windsor, CT · On-site

$18/hr

Minimum of 3-5 years of 2nd level technical support experience in a fast-paced support center with a high incoming phone call volume. * Associate's Degree in Computer Science, Engineering or a ...

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA · On-site

$21 - $28.25/hr

N/A POSITION SUMMARY The Level 1 Help Desk Technician serves as the first point of contact for employees seeking technical assistance and support. This position is responsible for providing ...

Acusensus United States

Helpdesk Support

East Hartford, CT · On-site

$19.75 - $26.50/hr

You'll bring: * Minimum 3 years of help desk or technical support experience. * Technical ... Motivation and drive with a passion for delivering a high level of service. * Availability to work ...

Acusensus United States

Helpdesk Support

East Hartford, CT · Remote

$19.75 - $26.50/hr

You'll bring: * Minimum 3 years of help desk or technical support experience. * Technical ... Motivation and drive with a passion for delivering a high level of service. * Availability to work ...

Acusensus United States

Helpdesk Support

East Hartford, CT · On-site

$19.75 - $26.50/hr

You'll bring: * Minimum 3 years of help desk or technical support experience. * Technical ... Motivation and drive with a passion for delivering a high level of service. * Availability to work ...

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All JobsHelp Desk Level 3 JobsHelp Desk Level 3 Jobs in Manchester, CT

Help Desk Level 3 information

See Manchester, CT salary details

$12

$23

$34

How much do help desk level 3 jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for help desk level 3 in Manchester, CT is $23.38, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.20 per hour, depending on experience, location, and employer.

What is a Help Desk Level 3?

Help Desk Level 3 technicians are advanced IT support professionals who handle the most complex technical issues that cannot be resolved by lower-level support staff. They possess deep expertise in troubleshooting, system administration, and often work directly with software and hardware vendors to resolve critical problems. Level 3 technicians also create documentation, implement fixes, and may provide guidance to Level 1 and Level 2 support personnel. Their role is essential for maintaining seamless IT operations and ensuring system reliability for organizations.

How does a Help Desk Level 3 professional typically interact with other IT teams within an organization?

Help Desk Level 3 professionals regularly collaborate with other IT teams, such as network administrators, security specialists, and development teams, to resolve complex technical issues that go beyond standard troubleshooting. They often act as escalation points for Level 1 and 2 support staff, providing in-depth analysis and solutions. This role requires clear communication skills to relay technical information and coordinate multi-team efforts, ensuring that issues are resolved efficiently and that knowledge is shared across the organization.

What are the key skills and qualifications needed to thrive as a Help Desk Level 3, and why are they important?

To thrive as a Help Desk Level 3 technician, you need advanced troubleshooting abilities, strong technical knowledge across operating systems and networks, and typically an associate’s or bachelor’s degree in IT or related certifications such as CompTIA A+, Network+, or Microsoft certifications. Proficiency with ticketing systems, remote desktop tools, and diagnostic utilities is also essential. Exceptional problem-solving skills, patience, and effective communication set top performers apart in this role. These skills are crucial for resolving complex issues efficiently, ensuring seamless IT operations, and providing high-level support to end users.

What is the difference between Help Desk Level 3 vs Help Desk Level 2?

AspectHelp Desk Level 3Help Desk Level 2
CredentialsTypically requires advanced certifications like CompTIA A+ or Network+; sometimes vendor-specific certificationsBasic certifications such as CompTIA A+; less specialized
Work EnvironmentHandles complex technical issues, often in a specialized or escalation roleAddresses common user issues, provides first or second level support
Employer & Industry UsageUsed in IT support teams across various industries for advanced troubleshootingCommon in help desk support roles for initial issue resolution

Help Desk Level 3 professionals handle complex technical problems requiring advanced knowledge, often serving as escalation points. In contrast, Help Desk Level 2 staff resolve more routine issues and escalate complex cases. The main difference lies in expertise, certification requirements, and the complexity of issues managed.

Help Desk Level 3 jobs near you

Help Desk Level I (Fully Remote)

Robert Half

Hartford, CT • Remote

$25 - $28/hr

Temporary

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Help Desk Analyst I (Contract)


Location: Hartford, CT (Fully Remote)

Duration: 3-Month Contract

Hours: 40 Hours per Week


Overview

We are seeking a Help Desk Analyst I to join a remote IT support team. This role is ideal for someone with 1-3 years of IT experience who enjoys troubleshooting issues, supporting end users, and learning new technologies.

The successful candidate will assist with user support requests, account administration, onboarding activities, access management, and ticket resolution. This is a highly collaborative environment that offers training and ongoing support from experienced team members.


Responsibilities

  • Respond to and resolve support requests through a ticketing system.
  • Assist with user onboarding and offboarding activities.
  • Manage user accounts, permissions, and access requests.
  • Support email administration and related user requests.
  • Perform password resets and account maintenance.
  • Execute established procedures and operational tasks as directed.
  • Document work performed and maintain accurate ticket notes.
  • Escalate issues when appropriate.
  • Communicate effectively with end users and team members.
  • Assist with general day-to-day IT support activities.


Required Qualifications

  • 1-3 years of Help Desk, Service Desk, Technical Support, or IT Support experience.
  • Experience working within a ticket-driven environment.
  • Familiarity with Microsoft technologies and user administration.
  • Strong customer service and communication skills.
  • Ability to learn new processes and technologies quickly.
  • Strong organizational and problem-solving skills.
  • Ability to work independently in a remote environment.

Technical Environment

  • ServiceNow
  • Microsoft 365
  • Active Directory
  • Microsoft Entra ID
  • Microsoft Teams
  • Exchange Online
  • PowerShell
  • Windows 10/11



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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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