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Help Desk Level 3 Jobs in Manchester, CT (NOW HIRING)

RTX

NDT Level 3 (Onsite)

East Hartford, CT

$107K - $204K/yr

Join us and help shape the future of aerospace and defense. What You Will Do: * The Quality and ... Currently hold Level 2 or Level 3 certification in an NDT method. Qualifications We Prefer:

RTX

NDT Level 3 (Onsite)

East Hartford, CT · On-site

$107K - $204K/yr

Join us and help shape the future of aerospace and defense. What You Will Do: * The Quality and ... Currently hold Level 2 or Level 3 certification in an NDT method. Qualifications We Prefer:

Vesta Corporation

Helpdesk Technician

Weatogue, CT · On-site

$65K - $70K/yr

AND MORE The Helpdesk Technician will provide reliable, hands-on IT support to corporate staff and property-level site teams. The ideal candidate brings 6-8 years of helpdesk/desktop support ...

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Showing results 21-40

All JobsHelp Desk Level 3 JobsHelp Desk Level 3 Jobs in Manchester, CT

Help Desk Level 3 information

See Manchester, CT salary details

$12

$23

$34

How much do help desk level 3 jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for help desk level 3 in Manchester, CT is $23.38, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.20 per hour, depending on experience, location, and employer.

What is a Help Desk Level 3?

Help Desk Level 3 technicians are advanced IT support professionals who handle the most complex technical issues that cannot be resolved by lower-level support staff. They possess deep expertise in troubleshooting, system administration, and often work directly with software and hardware vendors to resolve critical problems. Level 3 technicians also create documentation, implement fixes, and may provide guidance to Level 1 and Level 2 support personnel. Their role is essential for maintaining seamless IT operations and ensuring system reliability for organizations.

How does a Help Desk Level 3 professional typically interact with other IT teams within an organization?

Help Desk Level 3 professionals regularly collaborate with other IT teams, such as network administrators, security specialists, and development teams, to resolve complex technical issues that go beyond standard troubleshooting. They often act as escalation points for Level 1 and 2 support staff, providing in-depth analysis and solutions. This role requires clear communication skills to relay technical information and coordinate multi-team efforts, ensuring that issues are resolved efficiently and that knowledge is shared across the organization.

What are the key skills and qualifications needed to thrive as a Help Desk Level 3, and why are they important?

To thrive as a Help Desk Level 3 technician, you need advanced troubleshooting abilities, strong technical knowledge across operating systems and networks, and typically an associate’s or bachelor’s degree in IT or related certifications such as CompTIA A+, Network+, or Microsoft certifications. Proficiency with ticketing systems, remote desktop tools, and diagnostic utilities is also essential. Exceptional problem-solving skills, patience, and effective communication set top performers apart in this role. These skills are crucial for resolving complex issues efficiently, ensuring seamless IT operations, and providing high-level support to end users.

What is the difference between Help Desk Level 3 vs Help Desk Level 2?

AspectHelp Desk Level 3Help Desk Level 2
CredentialsTypically requires advanced certifications like CompTIA A+ or Network+; sometimes vendor-specific certificationsBasic certifications such as CompTIA A+; less specialized
Work EnvironmentHandles complex technical issues, often in a specialized or escalation roleAddresses common user issues, provides first or second level support
Employer & Industry UsageUsed in IT support teams across various industries for advanced troubleshootingCommon in help desk support roles for initial issue resolution

Help Desk Level 3 professionals handle complex technical problems requiring advanced knowledge, often serving as escalation points. In contrast, Help Desk Level 2 staff resolve more routine issues and escalate complex cases. The main difference lies in expertise, certification requirements, and the complexity of issues managed.

Help Desk Level 3 jobs near you

Help Desk Analyst / Middletown, CT ( Onsite ), 12 Months Contract

Suncap Technology

Middletown, CT • On-site

$20.75 - $28.50/hr

Full-time

Re-posted 22 days ago

Job description

Job Summary:
Suncap Technology is seeking a Help Desk Analyst to provide telephone and remote control support for level one computer issues. The role involves processing agency user forms, ensuring completeness, and maintaining communication with agency supervisors and other agencies.
Responsibilities:
• Provide level one technical support and to process agency user forms for user moves, adds and changes.
• Provide responsive support to agency end users and escalate as necessary.
• Review forms for completeness and assist customers with properly completing the forms.
• Follow agency procedures for creating and modifying user accounts on various agency systems.
• Interact with other state agencies to complete the required processing.
Qualifications:
Required:
• A minimum of one (1) year of prior experience demonstrating the following knowledge and skills:
• PC Hardware and software installation
• End user support - face to face and via telephone
• Excellent customer service skills
Preferred:
• Experience with computer system and user administration.
• Technical familiarity with Microsoft Active Directory.
• Experience with Windows 10
• Experience with Office 365
• Experience with Device Management, Device Imaging, Device Troubleshooting
Company:
Suncap Technology is a staffing firm that provides recruiting and financial staffing services. Founded in , the company is headquartered in Davie, USA, with a team of 51-200 employees. The company is currently Growth Stage.
Suncap Technology Executive and Financial Staffing logo

About Suncap Technology Executive and Financial Staffing

Sourced by ZipRecruiter

Suncap Technology Executive and Financial Staffing is a unique staffing firm specializing in creating custom-matched connections between professionals and companies in temporary, contract-to-hire, direct hire and retained positions. We provide staffing & industry-specific solutions for hiring with confidence.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Davie, FL, US

Social media

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