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Help Desk Level 3 Jobs (NOW HIRING)

K2 Staffing

$20.25 - $27.25/hr

Summary Our client is a well-established IT Solutions and Managed Services Provider (MSP) located in the United Statesand they are seeking an experienced Remote Level III Help Desk Support Technician

Polaris Healthcare

Help Desk Level 1 IT

Bardonia, NY · On-site

$20 - $25/hr

Seeking a Level 1 Systems Administrator to add to our team. Skills To Include Some If Not All Windows 10,11 Low voltage installation Windows Server 2016, 2019, 2022, 2025 Systems administration ...

Polaris Healthcare

Help Desk Level 1 IT

Bardonia, NY · On-site

$20 - $25/hr

) Seeking a Level 1 Systems Administrator to add to our team. Skills To Include Some If Not All Windows 10,11 Low voltage installation Windows Server 2016, 2019, 2022, 2025 Systems administration ...

Metro Sales Inc.

IT Help Desk -Level 2

Roseville, MN · On-site

$50K - $60K/yr

MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location . Please note internal title is Service Desk Engineer. This client facing technical support role focused on ...

Trapp Technology

IT Help Desk Level 1

Phoenix, AZ · Remote

$17 - $22.50/hr

... or help desk experience (MSP experience preferred). * Strong troubleshooting skills with the ... Paid parental leave * 3 weeks of paid time off, accrued annually * 8 company-paid holidays and 2 ...

TRAPP TECHNOLOGY INC

IT Help Desk Level 1

Phoenix, AZ · On-site +1

$17 - $22.50/hr

... or help desk experience (MSP experience preferred). * Strong troubleshooting skills with the ... Paid parental leave * 3 weeks of paid time off, accrued annually * 8 company-paid holidays and 2 ...

TRAPP TECHNOLOGY INC

IT Help Desk Level 2

Phoenix, AZ · On-site +1

$22 - $28/hr

Resolves complex tickets escalated from Level I, applying advanced troubleshooting to reach ... Minimum of 3+ years of technical customer support or IT help desk experience required; MSP (Managed ...

Trapp Technology

IT Help Desk Level 2

Phoenix, AZ · On-site

$22 - $28/hr

Resolves complex tickets escalated from Level I, applying advanced troubleshooting to reach ... Minimum of 3+ years of technical customer support or IT help desk experience required; MSP (Managed ...

STI

$19.25 - $26.50/hr

Help Desk Level 2 consultant [3 Days Onsite, 2 days remote] Mercer County, NJ/Hybrid 6+ months NOTE: All training will be conducted on premises. Training on the AOC procedures and system will be ...

Onsite Computing, Inc

Level 1 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients ... Escalate complex issues to Level 2 or Level 3 support as needed. * Document all client interactions ...

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Help Desk Level 3 information

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How much do help desk level 3 jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for help desk level 3 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Help Desk Level 3?

Help Desk Level 3 technicians are advanced IT support professionals who handle the most complex technical issues that cannot be resolved by lower-level support staff. They possess deep expertise in troubleshooting, system administration, and often work directly with software and hardware vendors to resolve critical problems. Level 3 technicians also create documentation, implement fixes, and may provide guidance to Level 1 and Level 2 support personnel. Their role is essential for maintaining seamless IT operations and ensuring system reliability for organizations.

How does a Help Desk Level 3 professional typically interact with other IT teams within an organization?

Help Desk Level 3 professionals regularly collaborate with other IT teams, such as network administrators, security specialists, and development teams, to resolve complex technical issues that go beyond standard troubleshooting. They often act as escalation points for Level 1 and 2 support staff, providing in-depth analysis and solutions. This role requires clear communication skills to relay technical information and coordinate multi-team efforts, ensuring that issues are resolved efficiently and that knowledge is shared across the organization.

What are the key skills and qualifications needed to thrive as a Help Desk Level 3, and why are they important?

To thrive as a Help Desk Level 3 technician, you need advanced troubleshooting abilities, strong technical knowledge across operating systems and networks, and typically an associate’s or bachelor’s degree in IT or related certifications such as CompTIA A+, Network+, or Microsoft certifications. Proficiency with ticketing systems, remote desktop tools, and diagnostic utilities is also essential. Exceptional problem-solving skills, patience, and effective communication set top performers apart in this role. These skills are crucial for resolving complex issues efficiently, ensuring seamless IT operations, and providing high-level support to end users.

What is the difference between Help Desk Level 3 vs Help Desk Level 2?

AspectHelp Desk Level 3Help Desk Level 2
CredentialsTypically requires advanced certifications like CompTIA A+ or Network+; sometimes vendor-specific certificationsBasic certifications such as CompTIA A+; less specialized
Work EnvironmentHandles complex technical issues, often in a specialized or escalation roleAddresses common user issues, provides first or second level support
Employer & Industry UsageUsed in IT support teams across various industries for advanced troubleshootingCommon in help desk support roles for initial issue resolution

Help Desk Level 3 professionals handle complex technical problems requiring advanced knowledge, often serving as escalation points. In contrast, Help Desk Level 2 staff resolve more routine issues and escalate complex cases. The main difference lies in expertise, certification requirements, and the complexity of issues managed.

What cities are hiring for Help Desk Level 3 jobs?

Cities with the most Help Desk Level 3 job openings:

What states have the most Help Desk Level 3 jobs?

States with the most job openings for Help Desk Level 3 jobs include:

Help Desk Level 3 jobs near you

Level III Help Desk Support Technician

K2 Staffing

On-site

$20.25 - $27.25/hr

Full-time

Re-posted 26 days ago

Job description

Summary

Our client is a well-established IT Solutions and Managed Services Provider (MSP) located in the United Statesand they are seeking an experienced Remote Level III Help Desk Support Technician. This role requires a highly skilled technical professional with prior MSP experience who can support complex client environments while providing exceptional customer service. The ideal candidate enjoys troubleshooting advanced technical issues and implementing technology solutions that help businesses operate efficiently.

Duties & Responsibilities

Advanced Technical Support

  • Provide high-level technical support by troubleshooting and resolving escalated service requests

  • Work with internal teams and clients to diagnose and resolve complex IT issues

  • Assist with pre- and post-sales technical activities including discovery calls, site visits, and technical assessments

Network & Infrastructure Support

  • Configure and support network infrastructure including routers, switches, managed switches, and firewalls

  • Assist with implementing and monitoring network security solutions

  • Support the design, deployment, and maintenance of Local Area Networks (LANs)

Systems Administration

  • Deploy, maintain, and troubleshoot Windows Server environments and Active Directory

  • Support server infrastructure, file servers, and cloud-based systems

  • Manage and support Microsoft Exchange environments

VoIP & Communications

  • Configure and support VoIP systems and related communication platforms

  • Troubleshoot connectivity and voice-related issues

Monitoring & Maintenance

  • Monitor system alerts and respond appropriately based on operational procedures

  • Troubleshoot network and infrastructure issues across client environments

  • Perform new user setup and onboarding tasks

Qualifications & Requirements

Experience

  • Minimum of 5 years of hands-on experience supporting networking equipment, Windows servers, workstations, Exchange, and Active Directory

  • At least 3 years of experience working in a client-facing technical environment

  • Previous experience working in an MSP environment strongly preferred

Technical Skills

  • Strong troubleshooting skills across networking, servers, and end-user systems

  • Experience implementing and supporting business technology solutions

  • Familiarity with RMM tools such as Kaseya or ConnectWise preferred

  • Experience working with PSA/ticketing systems such as Autotask or ConnectWise is a plus

Professional Skills

  • Excellent written and verbal communication skills with the ability to interact with business clients

  • Strong organizational and time-management abilities

  • Ability to solve complex technical issues efficiently

  • Self-motivated, reliable, and able to work independently or as part of a team

Employment Type: Full time Location: Manila, PI