Help Desk Level 3 Jobs (NOW HIRING)

Posting Details
Position Information
Posting Number
S1203
This position is open to
Open to All Applicants
Job Title
Help Desk Specialist (Level I, II or III)
Department
Information Technology
Position Type
Non-Exempt
Employment Status
Full-Time-Staff
Salary
Minimums: Level I - $17.84; Level II - $20.06; Level III - $22.56
Open Date
08/19/2026
Close Date
09/03/2026
Open Until Filled
No
Position Summary Information
Job Description Summary
The purpose of this position is to receive, resolve, or assign calls received by the Help Desk Support Group. This is accomplished by coordinating the timely and efficient resolution of all support calls; maintaining hardware and software equipment and resources; and providing research, development, and consultation. Other duties include managing all hardware and software assets; and coordinating the software library and licensing accounting.
This position requires the ability to work occasional evenings and weekends.
Minimum Qualifications
Level I (NINFTEN30200) - Grade 816: Associate's degree. Related experience.
Level II (NINFTEN30201) - Grade 817: Associate's degree. One (1) year related experience.
Level III (NINFTEN30202) - Grade 818: Associate's degree. Three (3) years related experience.
Required Job Knowledge, Skills, Abilities
Strong written and communication skills.
Excellent customer service skills and ability to communicate courteously and effectively with students, faculty and staff.
Detail-oriented with high degree of accuracy maintaining records.
Ability to work occasional evenings and weekends.
Preferred Qualifications
Bachelor's degree in a related field.
Experience at an institution of higher education.
Special Instructions to Applicants
This is a security-sensitive position. Employment resulting from this advertisement is subject to federal laws requiring verification of identity and authorization to work in the United States. Employment is contingent upon the successful completion of a criminal background check and reference checks. The College reserves the right to cancel, extend, or otherwise modify recruitment actions. Del Mar College is an Equal Opportunity Employer. Upon request, reasonable accommodations will be provided to qualified individuals with disabilities throughout the application process. Del Mar College supports veteran employment and provides consideration to qualified veterans consistent with Texas law. This position is not eligible for employment visa sponsorship now or in the future.
Our Culture
Del Mar College is committed to fostering a culture aligned with The Viking Way, which emphasizes respect, integrity, collaboration, accountability, and a commitment to excellence. Employees are expected to contribute to a positive work environment by demonstrating professionalism, supporting colleagues and students, and engaging in continuous learning and development. In support of the College's Strategic Plan 2024-2029, Guiding Star III: Cultivate, all employees are encouraged to actively participate in opportunities that promote personal and professional growth, advance a culture of belonging, and strengthen the College's ability to serve its students and community.
Job Duties
Job Duty
Coordinate the timely and efficient resolution of all support calls received from faculty, staff, and students; receive and resolve trouble calls over the phone, via e-mail or on-site; dispatch computer specialist to resolve trouble calls; assist students with registration and online courses; communicate with vendors to resolve hardware and software issues; train users on hardware and software usage; troubleshoot possible network connectivity, hardware, and software problems; track software and license distribution and storage; track hardware distribution and storage.
Job Duty
Maintain hardware and software equipment and resources; troubleshoot hardware and software problems; repair hardware and software problems; install or replace hardware; install, update, or upgrade software; tracking software and license distribution and storage; track hardware distribution and storage; register and set up users for wireless access; and train users on hardware and software usage.
Job Duty
Provide research, development, and consultation; research hardware and software issues; recommend new procedures for the Help Desk, hardware and software storage and issue; consult and/or advise on hardware and software questions.