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It Help Desk Tier 2 Jobs (NOW HIRING)

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date ... Serve as a Tier 2/3 escalation point for complex incidents across hardware, software, networking ...

AXIS Management Group, LLC

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IT Help Desk Technician

Arlington, VA · On-site

$58K - $70K/yr

We are seeking a Tier 2 IT Help Desk Technician to provide on-site technical support for a Federal Government client in Arlington, VA. This role will support end users with IT hardware, software ...

Toppan

IT Help Desk Administrator

Charlotte, NC · On-site

$80K - $90K/yr

The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations ... by Tier 1 or Tier 2 support. * Monitor help desk performance metrics (SLAs, response times ...

Tactacam

IT Help Desk Technician

Billings, MT · On-site

Provide Tier 1/2 Help Desk troubleshooting for Windows, MacBooks, and Chromebooks. * Create and ... Proven experience in an IT Help Desk, Desktop Support, or similar technical support role.

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Orlando, FL · On-site

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical ... High School diploma required, technical school or 2 plus years of IT helpdesk experience * CompTIA ...

Ábaco Strategy

Tier 1, 2 and 3 Help Desk Support

Fairfax, VA · On-site

$21 - $28.50/hr

We specialize in Process Improvement, IT Service Management, CMMI, PMBOK ® , Program/Project ... & II IT Help Desk support to end users in a micro processor-based networked environment. • Tier ...

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Doral, FL · On-site

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical ... High School diploma required, technical school or 2 plus years of IT helpdesk experience * CompTIA ...

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It Help Desk Tier 2 information

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How much do it help desk tier 2 jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for it help desk tier 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an IT Help Desk Tier 2 technician?

IT Help Desk Tier 2 technicians are support professionals who handle more complex technical issues that cannot be resolved by Tier 1 staff. They typically have greater technical expertise and are responsible for troubleshooting advanced hardware, software, and network problems. Tier 2 technicians may also work directly with vendors, escalate unresolved issues to higher-level support, and document solutions for recurring problems. Their role bridges the gap between basic support and specialized technical teams, ensuring efficient resolution of user issues.

What are the key skills and qualifications needed to thrive as an IT Help Desk Tier 2 technician?

To thrive as an IT Help Desk Tier 2 technician, you need advanced troubleshooting skills, strong knowledge of operating systems and networking, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Experience with ticketing systems like ServiceNow, remote desktop tools, and diagnostic utilities is common in this role. Excellent communication, patience, and problem-solving abilities help you resolve complex issues and guide users effectively. These skills and qualities ensure efficient technical support, improved user satisfaction, and minimal downtime for organizations.

What are some common challenges faced by IT Help Desk Tier 2 professionals, and how can they be overcome?

IT Help Desk Tier 2 professionals often face challenges such as resolving complex technical issues that Tier 1 could not solve, managing multiple high-priority requests simultaneously, and communicating technical solutions to non-technical users. To overcome these challenges, it's important to continuously expand technical knowledge, develop strong problem-solving skills, and practice clear, patient communication. Collaborating closely with Tier 1 staff and other IT specialists also helps ensure efficient issue resolution and knowledge sharing.

What is the difference between It Help Desk Tier 2 vs It Support Specialist?

AspectIt Help Desk Tier 2It Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, remote support, on-siteHelp desk, on-site, client-facing
ResponsibilitiesAdvanced troubleshooting, escalation, hardware/software issuesTechnical support, troubleshooting, user assistance
Industry UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate

Both roles involve technical support, but It Help Desk Tier 2 typically handles more complex issues and escalations, requiring specific certifications and experience. It Support Specialists focus on general user support and troubleshooting. The roles often overlap but differ mainly in complexity and scope of responsibilities.

What cities are hiring for It Help Desk Tier 2 jobs?

Cities with the most It Help Desk Tier 2 job openings:

What states have the most It Help Desk Tier 2 jobs?

States with the most job openings for It Help Desk Tier 2 jobs include:

What are popular job titles related to It Help Desk Tier 2 jobs?

For It Help Desk Tier 2 jobs, the most frequently searched job titles are:

It Help Desk Tier 2 jobs near you
Infographic showing various It Help Desk Tier 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Tier 2

La Grange Park, IL • On-site

Plymouth Place Senior Living
201 - 500 employees
Learn more about Plymouth Place Senior Livingexternal

$22.50/hr

Full-time

Posted 5 days ago

Job description

Description

The Help Desk Tier 2 Tech administers a variety of technical projects related to the setup, maintenance and support at Plymouth Place. The Help Desk Tier 2 Tech is responsible for complex troubleshooting. This position will respond to queries in person, over the phone or remote access. 


ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: Employee will apply skills to ensure Person Centered Care as exhibited through our Pillars of Excellence:

PEOPLE 

STEWARDSHIP

SERVICE

QUALITY

GROWTH


 Learn about Plymouth Place Benefit Packet offered to all Full-Time Employees: 2026 Benefit Guide here   


Respond to requests for technical assistance via helpdesk ticketing system.

Diagnose and resolve technical issues onsite and remotely.

Log all customer interactions into ticketing system.

Receiving Tier 1 escalations.

Follow incidents through to resolution.

Provide regular updates to residents and employees on their support requests.

Providing residents and employees with support for company- owned assets (primarily workstations, laptops, servers), which will include basic help desk support up to advanced troubleshooting. This position involves troubleshooting workstation, networking, storage, and server issues on a variety of platforms.

Maintain an accurate tracking of computer assets (desktops, laptops, printers, etc....)

Provide remote troubleshooting solutions for computer or operating system issues for end-users remotely.

Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner.

Maintain important records efficiently and accurately.

Ability to ask for assistance from the System Admin when needed after exhausting other troubleshooting techniques and avenues

Demonstrated ability to work under pressure.

Excellent troubleshooting skills and follow through. 

Good communication and exceptional positive and interpersonal skills.

Solid organizational skills including attention to detail and multi-tasking skills.

Ability to read, write and speak English sufficient to perform job duties and to interact and communicate with residents and employees.

  • Position may require some outside travel. 
  • During emergencies or natural disasters may be required to be on duty for the duration of the disaster. 
  • On-call rotational weekends

Requirements


Bachelor's Degree in Computer Science or Information Systems or a 2-year degree with an A+ and Network+ and/or Equivalent Experience

3+ Years' experience as a Tier 2 Help Desk Technician

Security+ Certification

ITIL Foundation Certification

A+ / Network + / Security+/MCSA / MCSE are a plus, but not required


KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Demonstrated integrity, ingenuity and inventiveness in the performance of assigned tasks.

Demonstrated understanding of Active Directory (Account creation, password resets, group and distro list membership, OneDrive for Business, SharePoint, etc.)

Experienced with hardware repair and software troubleshooting

Strong knowledge of the Network OSI Layers when troubleshooting network issues.

Ability to easily adapt to and learn new technologies

Knowledge of PC operating systems and cloud-based platforms.

Knowledge of firewall and network filtering; common plugins and browsers; and antivirus and mal-ware applications

Ability to work independently 

Working knowledge of Microsoft Office 365.

High level of confidentiality and adhere to HIPAA

Experience with a ticketing system such as ConnectWise or FAVIO

Ability to interact at all levels with management internally, and with customers and vendors


 Plymouth Place is an Equal Employment Opportunity and E-Verify compliant Employer  

Apply