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It Help Desk Tier 2 Jobs (NOW HIRING)

Ampcus Inc

IT Help Desk

Louisville, KY · On-site

We are in search of a highly motivated candidate to join our talented Team as an IT Help Desk specialist, responsible for providing first level support and troubleshooting for CLIENT team members.

GFI Digital

Print IT Help Desk

Hazelwood, MO · On-site

The GFI office equipment Help Desk is part of the Field IT team and is an additional resource for ... Prefer A+ or Network certifications. 2.Skills: Must be extremely accurate and detail oriented. Must ...

DMI

IT Help Desk Specialist

Learn more at www.dminc.com About the Opportunity DMI is seeking an IT Help Desk Specialist (Journeyman Computer Support Specialist) to provide on-site Tier II IT help desk support to a federal ...

DMI

IT Help Desk Specialist

$57K/yr

Learn more at www.dminc.com About the Opportunity DMI is seeking an IT Help Desk Specialist (Journeyman Computer Support Specialist) to provide on-site Tier II IT help desk support to a federal ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

Position Information Job Title IT Help Desk Position Summary Needing a student employee who loves IT, solving problems, and serving others. You will get to work with Blackboard, Ramlink, emails, and ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing ... Two plans through Florida Blue. Life Insurance - Company-paid coverage for employees. Short ...

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It Help Desk Tier 2 information

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$12

$23

$33

How much do it help desk tier 2 jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for it help desk tier 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an IT Help Desk Tier 2 technician?

IT Help Desk Tier 2 technicians are support professionals who handle more complex technical issues that cannot be resolved by Tier 1 staff. They typically have greater technical expertise and are responsible for troubleshooting advanced hardware, software, and network problems. Tier 2 technicians may also work directly with vendors, escalate unresolved issues to higher-level support, and document solutions for recurring problems. Their role bridges the gap between basic support and specialized technical teams, ensuring efficient resolution of user issues.

What are the key skills and qualifications needed to thrive as an IT Help Desk Tier 2 technician?

To thrive as an IT Help Desk Tier 2 technician, you need advanced troubleshooting skills, strong knowledge of operating systems and networking, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Experience with ticketing systems like ServiceNow, remote desktop tools, and diagnostic utilities is common in this role. Excellent communication, patience, and problem-solving abilities help you resolve complex issues and guide users effectively. These skills and qualities ensure efficient technical support, improved user satisfaction, and minimal downtime for organizations.

What are some common challenges faced by IT Help Desk Tier 2 professionals, and how can they be overcome?

IT Help Desk Tier 2 professionals often face challenges such as resolving complex technical issues that Tier 1 could not solve, managing multiple high-priority requests simultaneously, and communicating technical solutions to non-technical users. To overcome these challenges, it's important to continuously expand technical knowledge, develop strong problem-solving skills, and practice clear, patient communication. Collaborating closely with Tier 1 staff and other IT specialists also helps ensure efficient issue resolution and knowledge sharing.

What is the difference between It Help Desk Tier 2 vs It Support Specialist?

AspectIt Help Desk Tier 2It Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, remote support, on-siteHelp desk, on-site, client-facing
ResponsibilitiesAdvanced troubleshooting, escalation, hardware/software issuesTechnical support, troubleshooting, user assistance
Industry UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate

Both roles involve technical support, but It Help Desk Tier 2 typically handles more complex issues and escalations, requiring specific certifications and experience. It Support Specialists focus on general user support and troubleshooting. The roles often overlap but differ mainly in complexity and scope of responsibilities.

What cities are hiring for It Help Desk Tier 2 jobs?

Cities with the most It Help Desk Tier 2 job openings:

What states have the most It Help Desk Tier 2 jobs?

States with the most job openings for It Help Desk Tier 2 jobs include:

What are popular job titles related to It Help Desk Tier 2 jobs?

For It Help Desk Tier 2 jobs, the most frequently searched job titles are:

It Help Desk Tier 2 jobs near you
Infographic showing various It Help Desk Tier 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk

Louisville, KY • On-site

Ampcus Inc
IT Services • 1 - 5K employees
Learn more about Ampcus Incexternal

Full-time

Re-posted 16 days ago

Job description

Job Summary:
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team as an IT Help Desk specialist, responsible for providing first level support and troubleshooting for CLIENT team members. The role requires analyzing and resolving various hardware and software issues while maintaining excellent customer service.
Responsibilities:
• Analyze and resolve hardware, software and operational issues within our service level agreements.
• Maintain a basic understanding of CLIENT operational procedures.
• Log all incidents into an Incident Management System with clear, concise language.
• Work in an efficient/fast-paced environment to meet or exceed team and individual service targets.
• Achieve an on target or above rating on quality, service, and productivity metrics.
• Follow proper escalation path when necessary to resolve issues.
• Work a flexible schedule that may include days, night, weekends, to meet support and staffing needs.
• Provide stellar customer service to our customers, treating every call with respect and positive energy.
• Collaborate with other Service Desk analysts to troubleshoot and resolve complex issues.
• Participate in all individual and group training initiatives.
Qualifications:
Required:
• Good organizational, oral/written communication, and problem solving skills.
• Good understanding of computer concepts (PC Fundamentals/Operating Systems).
• Ability to type 40 words per minute.
Preferred:
• Some college preferred.
• Minimum of 1 of year previous help desk/call center experience is desired.
• Spanish fluency is desired.
• Basic understanding of restaurant operations is desired.
Company:
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management. Founded in 2004, the company is headquartered in Chantilly, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
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About Ampcus

Sourced by ZipRecruiter

Ampcus Inc. is a ISO 20000, ISO 27000, ISO 9001, CMMI DEV/3 SM and CMMI SVC/3 SM certified global provider of a broad range of Technology and Business consulting services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, client goals become our goals. Their success is our satisfaction. It’s why our clients sleep well at night. We believe that the success of an engagement is determined by strong project management, as well as clear communication and mutual commitment working collaboratively. Our methodology begins with listening to the customer about their needs, then working with their team to gain a clear understanding of the requirements, while providing knowledge transfer of best practices for the organization.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Chantilly, VA, US

Year founded

2004

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